{"id":2599,"date":"2009-06-12T00:17:06","date_gmt":"2009-06-11T22:17:06","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=2599"},"modified":"2009-07-10T16:52:50","modified_gmt":"2009-07-10T14:52:50","slug":"summerville-sweet-and-carne-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/summerville-sweet-and-carne-sour-service-awards\/","title":{"rendered":"Summerville Sweet and Carne Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to Gavin Lockitch\u00a0and his team at Summerville in Camps Bay, for hosting the members of\u00a0 Camps Bay Accommodation, the guest house association of the suburb, for a meeting and lunch at the restaurant.\u00a0\u00a0 Summerville has been taken over after its liquidation, and\u00a0Lockitch has the most incredible positive energy and passion, to make this a successful restaurant again.\u00a0\u00a0 He is planning to expand its size to cater for 400 patrons, and to rename the restaurant.\u00a0\u00a0 He welcomes feedback and suggestions.<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Carne, the new sister restaurant to 95 on Keerom Street, directly opposite the previous Top Ten restaurant in Keerom Street.\u00a0\u00a0 A patron asked for some soup on a\u00a0cold wintry night, and the waiter offered to check with his manager if he could bring a plate of\u00a0minestrone across from 95 on Keerom Street, as Carne does not serve soup.\u00a0\u00a0 His request was refused.\u00a0 Another customer, who had a\u00a0mini chopped-up Caprese salad at an expensive\u00a0R65\u00a0and a main course of lamb shoulder (three little pieces at R109) served with almost-cold mash, requested tiramisu for dessert, which was not on the Carne menu, but on that of 95 on Keerom.\u00a0\u00a0 The\u00a0manager Jamie\u00a0flatly refused for the dessert to be brought in from 95 on Keerom, and confirmed that\u00a0he was operating on the instructions of\u00a0the owner Giorgio Nava.\u00a0\u00a0 The customer then offered to have the dessert and her coffee across the road at 95 on Keerom, and asked the manager to reserve a table for her.\u00a0\u00a0 This request was also refused, as one is not allowed to just have a dessert and coffee at 95 on Keerom.\u00a0\u00a0 The customer then\u00a0requested that Mr Nava come to the table,\u00a0but he\u00a0did not budge on his decision, confirming that the customer would not be served just a coffee and tiramasu at 95 on Keerom, even at 21h30, as it would set a precedent for all future customers.\u00a0\u00a0 The customer told him that he was being inflexible, and he responded with true Italian “charm” as follows:”I hope to not see you in my restaurant again.\u00a0 Arrividerci”!\u00a0\u00a0 Nonna Lina, just a block away on Orange Street, was most happy to indulge the customer\u00a0in just having a coffee and tiramisu.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Gavin Lockitch\u00a0and his team at Summerville in Camps Bay, for hosting the members of\u00a0 Camps Bay Accommodation, the guest house association of the suburb, for a meeting and lunch at the restaurant.\u00a0\u00a0 Summerville has been taken over after its liquidation, and\u00a0Lockitch has the most incredible positive energy and passion, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,20,21],"tags":[1435,32370,1519,1434,1437,1436,1237,862,1438,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t