{"id":3169,"date":"2009-07-17T00:08:31","date_gmt":"2009-07-16T22:08:31","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=3169"},"modified":"2009-07-17T00:08:31","modified_gmt":"2009-07-16T22:08:31","slug":"knysna-tourism-sweet-and-dish-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/restaurant-news\/knysna-tourism-sweet-and-dish-sour-service-awards\/","title":{"rendered":"Knysna Tourism Sweet and DISH Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to Keagon of Knysna Tourism, who twice within 24 hours showed how he walks the extra mile for the tourists coming to Knysna, a reason why this Tourism Bureau\u00a0is rated\u00a0so highly.\u00a0 At first a visitor to Knysna wanted to find the Knysna Fine Art Gallery, not to be confused with the Knysna Art Gallery.\u00a0 The former was not listed in the Garden Route Art brochure,\u00a0so Keagon googled the gallery, found it, and called them to confirm their address.\u00a0 The following day the tourist asked Keagon to help her trace Piccolo Italia, a coffee shop across the road from the Tourism Bureau.\u00a0 As he had no contact details for them, Keagon offered to go to the outlet to get the name of the owner, and his contact details, which he did promptly.<\/p>\n

\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to DISH at The Rex Hotel in Knsyna.\u00a0 A customer walked past the restaurant, and was impressed with the look of the restaurant, and its interior design in particular.\u00a0 The lone waiter\/barman had the airconditioner on high heat, at a European level, as he was so cold.\u00a0\u00a0 It was unbearably hot.\u00a0\u00a0He seated the customer, the only person in the large restaurant, right at the back of the restaurant, so that he could keep the airconditioner closest to him on.\u00a0\u00a0 The pasta dish was tasty, but the waiter took no trouble to interact with the customer, other than to answer questions when asked.\u00a0\u00a0 When the customer left, he did not bother to say goodbye or thank you.\u00a0\u00a0 The Rex Hotel brochure contradicts itself in describing the restaurant’s fare as “5-star cuisine” and then as “upmarket Bistro style cuisine”.\u00a0\u00a0 Adding to the positioning confusion is the restaurant’s newsletter, which\u00a0talks about its “comfort food”.\u00a0\u00a0 Restaurants, or food served by them, are not judged on a star basis, as are accommodation establishments.<\/span><\/span><\/p>\n

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The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Keagon of Knysna Tourism, who twice within 24 hours showed how he walks the extra mile for the tourists coming to Knysna, a reason why this Tourism Bureau\u00a0is rated\u00a0so highly.\u00a0 At first a visitor to Knysna wanted to find the Knysna Fine Art Gallery, not to be confused with […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[20,22,21],"tags":[1700,1699,32378,1698,1696,1693,287,119,1692,1691,1695,252,862,1697,1694,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t