{"id":38376,"date":"2013-01-04T08:52:41","date_gmt":"2013-01-04T06:52:41","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=38376"},"modified":"2013-01-04T09:20:59","modified_gmt":"2013-01-04T07:20:59","slug":"butlers-sweet-service-and-woolworths-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/butlers-sweet-service-and-woolworths-sour-service-awards\/","title":{"rendered":"Butler’s Sweet Service and Woolworths Sour Service Awards!"},"content":{"rendered":"

The Sweet Service Award <\/strong>goes to Butler’s, and its sales executive Nola Cornish, for excellent service in providing hospitality products to Whale Cottage at good prices, without any paperwork required to apply for an account, having stock availability, not having any minimum order requirements, and delivering the order promptly without charging a delivery fee. \u00a0Butler’s’ service is in stark contrast to the poor service we suffered for years from Ciro Beverage Solutions.<\/p>\n

\"\"<\/a>The Sour Service Award<\/strong> goes to Woolworths for its handling of a Tweet about the St John’s Piazza branch pie-baking oven being out of order, and having been so for two days. \u00a0The retailer wrote an e-mail a few days later, requesting details. \u00a0On the same shopping visit, there had been poor service from the Foods Manager regarding green pepper prices which had been crossed out but were still charged at the original price at the till. \u00a0More than a week later the following standardised customer letter arrived from Jacky van den Berg, its Customer Care Consultant. \u00a0The letter content was completely unrelated to the Tweet complaint!<\/p>\n

“<\/span><\/em>Thank you for telling us about your recent experience at Woolworths. We are sorry to hear that you were disappointed with the rotisserie chicken and we’d like to assure you that everything possible is done to prevent this from happening. \u00a0We have discussed your comments with our technologist, who has spoken to the supplier and we will continue to monitor their products and quality closely to make sure that they meet our stringent standards. \u00a0Attention to detail and the best quality, always, are important to us. We hope that you will continue to enjoy the Woolworths difference each and every time you shop at one of our stores. \u00a0Woolworths would like to take this opportunity to thank you for being one of our valued customers and for bringing this matter to our attention” <\/span><\/p>\n

The <\/span>WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/a>.\u00a0\u00a0 Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the <\/span>WhaleTales <\/strong>newsletters on the <\/span>www.whalecottage.com<\/a> website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Butler’s, and its sales executive Nola Cornish, for excellent service in providing hospitality products to Whale Cottage at good prices, without any paperwork required to apply for an account, having stock availability, not having any minimum order requirements, and delivering the order promptly without charging a delivery fee. \u00a0Butler’s’ […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,266,248,21],"tags":[5429,32378,17973,17972,16190,32373,2354,171],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t