{"id":3863,"date":"2009-09-09T00:28:55","date_gmt":"2009-09-08T22:28:55","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=3863"},"modified":"2009-09-09T00:28:55","modified_gmt":"2009-09-08T22:28:55","slug":"waiter-rant-restaurant-inside-story","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/restaurant-news\/waiter-rant-restaurant-inside-story\/","title":{"rendered":"&#8220;Waiter rant&#8221;: restaurant inside-story!"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><a href=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2009\/09\/waiter-rant.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3866\" title=\"waiter-rant\" src=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2009\/09\/waiter-rant-150x150.jpg?resize=150%2C150\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/i0.wp.com\/www.chrisvonulmenstein.com\/blog\/wp-content\/uploads\/2009\/09\/waiter-rant.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.chrisvonulmenstein.com\/blog\/wp-content\/uploads\/\/usr\/www\/users\/whalec\/blog\/wp-content\/uploads\/2009\/09\/waiter-rant.jpg?zoom=2&amp;resize=150%2C150&amp;ssl=1 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" data-recalc-dims=\"1\" \/><\/a>A blog by a New York waiter, expressing the inside workings of the New York restaurant \u00e2\u20ac\u02dcThe Bistro&#8217;, became so popular that it was published as a book by the same name, &#8220;Waiter Rant&#8221;, by an anonymous waiter.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The subtitle &#8220;Behind the scenes of eating out&#8221; says it all. In reading the book, one would consider twice whether one should ever set foot in a restaurant again.<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>The waiter-writer is a cynical outspoken critic of American society (&#8220;20 percent of the American dining public are socially maladjusted psychopaths.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>We should start putting Prozac in the Perrier&#8221;, he says), &#8220;tyrannical owners&#8221;, and &#8220;drugged-up servers&#8221;, as observed by the waiter and chronicled in his blog.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>It is also a sad reflection of the quality and attitude of waiters.<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Spitting in the soup to be sent to the table of a poor tipper or a rude customer has been talked about, but is true, as far as the book is concerned. <span style=\"mso-spacerun: yes;\">\u00a0\u00a0<\/span>Other restaurant insights are the following:<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<ul style=\"margin-top: 0cm;\" type=\"disc\">\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The kitchen and serving staff are almost always fighting with each other, due mainly to the better income and greater status of the waiters \u00e2\u20ac\u201c this means that the waiter will try to prevent being on the wrong end of the chef by trying to prevent returning a customer&#8217;s plate of food. <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The owner of the restaurant is almost always not at his restaurant<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Some Managers of restaurants take bribes from waiters to be assigned better shifts or tables, to swop shifts, or to take leave <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The staff toilets usually are worse than the customer ones, which is why the staff use the latter!<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">A restricted menu on Christmas, New Year&#8217;s, Mothers&#8217; or Valentine&#8217;s Day is probably the one that is the most profitable for the restaurant, and portion sizes shrink on these special days, to improve the profitability even further <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Waiters smoke marijuana, or drink spirits after their shifts, to unwind <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Restaurant patrons use the bathrooms in pairs for the obvious, or to snort cocaine <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Waiters will do anything to get a higher tip \u00e2\u20ac\u201c in New York waiters are reliant on tips for their compensation (unlike South Africa, where waiters have to be paid a salary), and they are chronically short of money \u00e2\u20ac\u201c the writer equates waitering and hoping for tips with playing one-arm bandits <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The best tables are allocated to big tippers, especially on special days <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Waiters usually boost their work performance with a couple of cups of coffee and Red Bull <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The restaurant Point of Sale system can be programmed to record all the guest information, e.g. good\/bad tipper, credit card details, classifications of customers on their degree of &#8220;difficulty&#8221;, a recording of food returned to the kitchen, and of No Shows.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>This history on the system can determine whether one can get a table on heavily booked days<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>&#8211; &#8220;..if you never get the table you want at your favourite restaurant, or if reservations on a special day are always hard to come by, someone at the restaurant does not like you&#8221;.<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>&#8220;So don&#8217;t be surprised that chronically bad customers end up getting bad service&#8221;. <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Waiters will change prices on the bill if they feel sorry for patrons not being able to afford their meal, at the owner&#8217;s expense, putting the names of less expensive dishes on the bill. <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Security cameras are more likely to be used by the owner to check up on his staff than on the security! <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Profuse verbal praise of a waiter probably comes at the expense of a tip <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">&#8220;If tips were based solely on quality of service, then waiters would&#8217;ve gone extinct a long time ago&#8221; <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Waiters are unlikely to tell a patron that a tip has been added already (for larger tables) and are happy to therefore accept a double tip! <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">&#8220;Fresh fish&#8221; usually isn&#8217;t fresh \u00e2\u20ac\u201c it has to be frozen to keep for a few days <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">&#8220;If the restaurant&#8217;s bathroom is nasty, the odds are good that the kitchen doesn&#8217;t bother maintaining Health Department-mandated levels of hygiene either.&#8221;<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>Further tell-tale signs of a lack of hygiene are a lack of hot water, no hand soap in the dispensers, cheap toilet paper, no paper towels, overflowing rubbish bins, no toilet paper dispenser, a loose toilet seat, and graffiti in the bathroom. <\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Kitchen staff generally do not have health insurance, and therefore work, even if<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>they are sick.<span style=\"mso-spacerun: yes;\">\u00a0<\/span><span style=\"mso-spacerun: yes;\">\u00a0\u00a0<\/span><\/span><\/span><\/li>\n<li class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Kitchens are infested with mice, rats and cockroaches!<\/span><\/span><\/li>\n<\/ul>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">A number of managers of local restaurants were asked to comment on the American restaurant scene: <\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">1.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Tension between the kitchen and serving staff does exist, but usually it is caused because the waiters send plates back to the kitchen if they are not correct, to prevent receiving negative feedback from patrons.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>Teamwork between the two parties is important, and can be achieved when the tips are shared with the kitchen staff.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">2.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The special days&#8217; menus are highly profitable, but are also kept restricted to cope with the busy restaurant on such days<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">3.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Restaurant staff tend to unwind with alcohol rather than with drugs locally<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">4.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Regular patrons, rather than big tippers, are allocated the best tables locally<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">5.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Not only Red Bull but also cheaper alternatives such as Energade and other sport drinks are used<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">6.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The POS systems locally will not allow dish prices to be changed.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>However, this can happen on some systems, and usually benefits the waiter, in him\/her receiving a better tip.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>The systems are not as sophisticated as those in the USA in regard to guest information, and at the end of the day, the restaurants will not turn business away.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">7.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The &#8220;double tip&#8221; does happen, but a good Manager will pick it up.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>Most South African customers are also sharp in picking this up.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">8.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Sick staff are sent to the doctor, or home when they are ill, at top restaurants.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">9.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Restaurants contract pest control companies to keep their kitchens clean.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">10.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Restaurant owners tend to be in their restaurants and hands-on<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">11.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">Staff toilets are usually in a bad condition, and owners should invest in upgrading them.<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>Most health inspectors locally do not check the toilets, if they check restaurants at all.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 37.5pt; text-indent: -19.5pt; mso-list: l0 level1 lfo2; tab-stops: list 37.5pt;\"><span style=\"font-family: Arial; mso-fareast-font-family: Arial;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">12.<\/span><span style=\"font-family: &quot;Times New Roman&quot;;\">\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">South African waiters are not as hard-sell as their American counterparts, as they receive a fixed income, and see tips as a bonus.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">One critical Manager rejected the content of the book outright, and wrote:<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>&#8220;I have always enjoyed waitressing and see my line of work as a lifestyle, not a job. This waiter (waiterrant) is too cynical and should get out of the industry. We are here to please and\u00a0take it as a\u00a0compliment\u00a0when the same guests return for another meal&#8217;<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The book offers advice on how to be a good customer:<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>1.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>show up for your booking &#8211; 20 % of a restaurant&#8217;s weekend <\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0<\/span>reservations are a no-show<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 45pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0 <\/span>2.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>call if you are going to be late, or else your table will be given<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 45pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"mso-spacerun: yes;\">\u00a0<\/span>away<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0 <\/span><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0<\/span>3 <span style=\"mso-spacerun: yes;\">\u00a0<\/span><span style=\"mso-spacerun: yes;\">\u00a0<\/span>accept the table offered<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>4<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>leave the children at home<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>5<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>be polite<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>6<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>do not use a cellphone in a restaurant (as it holds <\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 up\u00a0the\u00a0<\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">communication with the waiter!)<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>7<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>Let the waiter go through the specials only once per table<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>8<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>Don&#8217;t ask the owner for donations to one&#8217;s favourite charity<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0<\/span><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>9<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span>Do not hold up the waiter with talking \u00e2\u20ac\u201c he\/she has other tables to<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"mso-spacerun: yes;\">\u00a0<\/span>attend to<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 22.5pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>10<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>Pay the bill within 5 minutes of receiving it<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0 <\/span>11<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>Do not split bills<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>12<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>&#8220;If you can&#8217;t afford to leave a tip, you can&#8217;t afford to eat in the\u00a0<\/span><\/span><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"mso-spacerun: yes;\">\u00a0<\/span>restaurant. <span style=\"mso-spacerun: yes;\">\u00a0<\/span>Stay home&#8221;!<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">The Waiter Rant website is <\/span><a href=\"http:\/\/www.waiterrant.blogspot.com\"><strong><span style=\"color: windowtext; text-decoration: none; text-underline: none;\"><span style=\"font-size: small;\">www.waiterrant.blogspot.com<\/span><\/span><\/strong><\/a><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\">\u00a0<\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: Arial;\">Whale Cottage Portfolio <a href=\"http:\/\/www.whalecottage.com\">www.whalecottage.com<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A blog by a New York waiter, expressing the inside workings of the New York restaurant \u00e2\u20ac\u02dcThe Bistro&#8217;, became so popular that it was published as a book by the same name, &#8220;Waiter Rant&#8221;, by an anonymous waiter. \u00a0 The subtitle &#8220;Behind the scenes of eating out&#8221; says it all. In reading the book, one [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[20,21],"tags":[2025,2032,2027,2034,2035,1783,2033,2030,2036,2028,2029,2026,13,32388,690,2031],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"A blog by a New York waiter, expressing the inside workings of the New York restaurant \u00e2\u20ac\u02dcThe Bistro&#039;, became so popular that it was published as a book by the same name, &quot;Waiter Rant&quot;, by an anonymous waiter. The subtitle &quot;Behind the scenes of eating out&quot; says it all. In reading the book, one\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Chris von Ulmenstein\"\/>\n\t<meta name=\"google-site-verification\" content=\"FOZfqG1pc6c1E1bLQEkzw_0ksOX1yKCJGk6GX6G0lNc\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.chrisvonulmenstein.com\/blog\/restaurant-news\/waiter-rant-restaurant-inside-story\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.5\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"WhaleTales Blog by Chris von Ulmenstein | Blog about Restaurants and Tourism in Cape Town and the Western Cape\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\u201cWaiter rant\u201d: restaurant inside-story!\" \/>\n\t\t<meta property=\"og:description\" content=\"A blog by a New York waiter, expressing the inside workings of the New York restaurant \u00e2\u20ac\u02dcThe Bistro&#039;, became so popular that it was published as a book by the same name, &quot;Waiter Rant&quot;, by an anonymous waiter. 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