{"id":40060,"date":"2013-03-15T07:50:40","date_gmt":"2013-03-15T05:50:40","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=40060"},"modified":"2013-03-15T07:50:49","modified_gmt":"2013-03-15T05:50:49","slug":"the-wash-sweet-service-and-va-waterfront-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/the-wash-sweet-service-and-va-waterfront-sour-service-awards\/","title":{"rendered":"The Wash Sweet Service and V&A Waterfront Sour Service Awards!"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to The Wash, which was nominated by Nicky Farmer: “I immediately thought to nominate as below as this kind of customer service just doesn’t seem to happen as often as it should. On 24 Jan, I had a meeting at the Lifestyle Centre on Kloof Street and I took the opportunity to have my car valeted downstairs at The Wash (021 422 2233). They’re always so friendly and do a pretty good job. It wasn’t until 31 Jan that I opened my wallet to take out my business card and realised it wasn’t there. I got a fright, but immediately calmed down as I hadn’t had any notifications of transactions on my account, so I knew it was safe \u2013 probably in a pair of jeans at home or something. I couldn’t find it at all the next day, so I went through my bank statement online and realised that the last time I’d seen my card was at The Wash. I called them immediately, and Malcolm, the Manager said he’d been holding onto it for me, but couldn’t find a number for me in the phone book. \u00a0I know it’s a really simple one, but he had such an opportunity to take advantage, but instead played the role of good citizen. \u00a0His will be my car wash service of choice moving forward!”<\/em><\/p>\n

\"\"<\/a>The Sour Service Award<\/strong> goes to the V&A Waterfront, whose Aniem called from the Info Centre to say that a Loyalty card was waiting at its Info Desk, and became cheeky when I told her that it was not business calling time (before 8h30), and a particularly busy breakfast preparation time for us. \u00a0She retorted that as I own guest houses, I should answer the calls! \u00a0The application for the card was in my personal name, and only the e-mail address referred to the guest house. \u00a0The postal address and e-mail address were included in the application, and could have been used to communicate in a less disruptive manner. \u00a0After Tweeting about the disruption, the V&A Waterfront Tweeter Emma Jackson rudely defended the action, offered no apology, and set out to purposely personally embarrass me in the Tweet. \u00a0Chantelle Cole, Executive Manager: Strategic Marketing of the V&A responded sympathetically for the first time about the regular Twitter abuse by Jackson: “I\u2019m so sorry about this, I will raise the issue with our community manager and Info Centre team”. <\/span><\/em>No further communication has been received. \u00a0Annemie Liebenberg, the V&A’s head of Tourism, to whom the Info Centre reports, did not return the call about the matter.<\/p>\n

The <\/span>WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/a>.\u00a0\u00a0 Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the <\/span>WhaleTales <\/strong>newsletters on the <\/span>www.whalecottage.com<\/a> website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to The Wash, which was nominated by Nicky Farmer: “I immediately thought to nominate as below as this kind of customer service just doesn’t seem to happen as often as it should. On 24 Jan, I had a meeting at the Lifestyle Centre on Kloof Street and I took the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,892,21],"tags":[17964,32378,17919,18241,18239,7043,18238,18240,32393,32373,2378],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t