{"id":40331,"date":"2013-02-15T00:32:47","date_gmt":"2013-02-14T22:32:47","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=40331"},"modified":"2013-02-15T00:32:47","modified_gmt":"2013-02-14T22:32:47","slug":"va-waterfront-sweet-service-and-clicks-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/va-waterfront-sweet-service-and-clicks-sour-service-awards\/","title":{"rendered":"V&A Waterfront Sweet Service and Clicks Sour Service Awards!"},"content":{"rendered":"

\"\"<\/a>The\u00a0<\/strong>Sweet Service Award<\/strong> goes to the V&A Waterfront, and is nominated by Mark Lowe: “I should like to nominate the V&A Waterfront Management for your weekly \u201cSweet Service Award\u201d.\u00a0On Friday 18 January I wrote to David Green, CEO of V&A Management, recounting my experience of poor security encountered there when visiting a restaurant at Quay 4 on the night of Thursday 10 January. \u00a0I am very pleased to report back that on Monday morning, 21 January I received a very comprehensive response from the V&A\u2019s Adri Roux. This was followed up later in the afternoon by a telephone call from \u201cBobbie\u201d (I neglected to get her surname, although she did give it to me) who also thanked me at length for taking the trouble to contact V&A management, and explained at some length, what further steps they will be taking to address security issues. I was even invited to come down and be taken on an inspection of the facilities and systems that they have in place! I was very impressed with the responses and had all of my expectations exceeded”<\/em>.<\/p>\n

\"\"<\/a>The Sour Service Award goes to Clicks<\/strong> in Glengarriff Road, Sea Point, and is nominated by Mary Nagle: \u00a0‘Yesterday I was in Clicks on Glengarriff Road in Sea Point when I noticed an elderly gentleman (I would estimate his age to be close to 90) approach one the employees. This assistant, whose name is Cuba, was wearing a ‘Can I help you?’ sign on his shirt. The customer explained that he needed R100 credit for his cell phone. The assistant merely waved his arm n the direction of the queue – there were 7 people standing there waiting for 2 assistants. \u00a0I thought it was extremely poor form, given that it was obvious that the customer would not be able to stand in a queue for that length of time, that the assistant didn’t immediately sort out a chair for the gentleman and organise his airtime for him. I wonder about the training provided by Clicks, as it was evident from Cuba’s reaction, that “the minimum is good enough”. I have telephoned to Clicks Head Office this morning to explain to the CEO David Kneale what has happened. I left a voice message and will let you know if I get a response’<\/em>. \u00a0Mary let us know subsequently that she heard from the Clicks Head Office.<\/p>\n

The <\/span>WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/a>.\u00a0\u00a0 Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the <\/span>WhaleTales <\/strong>newsletters on the <\/span>www.whalecottage.com<\/a> website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The\u00a0Sweet Service Award goes to the V&A Waterfront, and is nominated by Mark Lowe: “I should like to nominate the V&A Waterfront Management for your weekly \u201cSweet Service Award\u201d.\u00a0On Friday 18 January I wrote to David Green, CEO of V&A Management, recounting my experience of poor security encountered there when visiting a restaurant at Quay […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,248,892,21],"tags":[18309,32378,6360,18306,14574,18305,18308,18307,6432,658,32393,32373,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t