{"id":4528,"date":"2009-11-13T00:03:55","date_gmt":"2009-11-12T22:03:55","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=4528"},"modified":"2009-11-13T00:04:49","modified_gmt":"2009-11-12T22:04:49","slug":"andiamo-sweet-and-milky-lane-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/andiamo-sweet-and-milky-lane-sour-service-awards\/","title":{"rendered":"Andiamo Sweet and Milky Lane Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong>\u00a0 goes to Graeme of the Spar Gourmet Food Store in the new Cape Quarter, owners of the Andiamo Espresso at the entrance to\u00a0the centre.\u00a0\u00a0 The most delicious ice creams are served at Andiamo, beautifully displayed.\u00a0\u00a0 The staff had incorrectly labelled the ice creams, therefore serving a hazelnut ice-cream instead of the requested coffee-flavoured one.\u00a0\u00a0 Realizing the health implications of such an error to a person allergic to nuts, Graeme apologised to the customer, and refused payment for the ice-cream.<\/p>\n

\"\"<\/a>The Sour Service Award<\/strong>\u00a0 goes to Mrs Govender, the owner of MIlky Lane at Cavendish Square.\u00a0 The customer wanted an apple pancake\u00a0which appears on the menu.\u00a0 The staff said they did not apples, despite the centre having a Woolworths, and a Fruit & Veg City across the road.\u00a0\u00a0 Mrs Govender said that due to a bomb scare in the centre at midday on that day, \u00a0eight hours earlier, no apples had been bought!\u00a0\u00a0 Mrs Govender showed no customer interest nor understanding.\u00a0 She even allowed repair work, utilising angle grinders, at her Nando’s outlet next door,\u00a0to the irritation of all Cavendish shoppers sitting in the foodcourt.<\/p>\n

\u00a0<\/span><\/span><\/span><\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award\u00a0 goes to Graeme of the Spar Gourmet Food Store in the new Cape Quarter, owners of the Andiamo Espresso at the entrance to\u00a0the centre.\u00a0\u00a0 The most delicious ice creams are served at Andiamo, beautifully displayed.\u00a0\u00a0 The staff had incorrectly labelled the ice creams, therefore serving a hazelnut ice-cream instead of the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,20,248,21],"tags":[702,1778,723,32378,2704,2703,979,255,2415,32373,1771,171],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t