{"id":4640,"date":"2009-10-16T00:02:55","date_gmt":"2009-10-15T22:02:55","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=4640"},"modified":"2009-10-16T00:48:59","modified_gmt":"2009-10-15T22:48:59","slug":"greek-fisherman-sweet-and-va-waterfront-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/greek-fisherman-sweet-and-va-waterfront-sour-service-awards\/","title":{"rendered":"Greek Fisherman Sweet and V&A Waterfront Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to the Greek Fisherman restaurant\u00a0in the V & A Waterfront, which generously hosted members of the Camps Bay Accommodation association, as well as other guest house owners,\u00a0for a dinner earlier this week.\u00a0\u00a0 Partnering with Asara wine estate, who sponsored the wines, the restaurant kept a steady flow of Greek specialities such as souvlaki, calamari, mussels, spinach and ricotta ravioli, haloumi cheese, and prawns coming to the tables.\u00a0\u00a0 Efaristo!<\/p>\n

\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to the V & A Waterfront, for its lack of customer care.\u00a0 As if its lack of concern about the regular feedback in newspapers about its high parking fees, and the resultant public declarations from locals that they will not return to the shopping centre, is not enough,\u00a0it now has a new way to ensure that Capetonians will stay away from the Waterfront for the next month.\u00a0 An upgrade of its airconditioning, which commenced last week without warning to customers and tenants, is scheduled to last until 16 November.\u00a0\u00a0 During this period an operational level of 20 % airconditioning has been promised.\u00a0\u00a0 On Sunday evening a customer picked up the incredible heat in the passage near Melissa’s, as if one had entered an oven, and was told by the Melissa’s staff that the airconditioner was broken.\u00a0 Thereafter the customer bought a movie ticket for the 3,5 hour long ‘Last Night of the Proms’ at the Cinema Nouveau, and was not told by the staff that the airconditioning was not working there too.\u00a0 The staff referred the cinema-goer to\u00a0the notice from the Waterfront’s retail management company Lexshell 44<\/span> General Trading (Pty) Ltd.<\/span><\/span>, which was stuck on each movie house door.\u00a0\u00a0 The\u00a0Manager at Cinema Nouveau, Liziwe Maningjwa, \u00a0was not interested in discussing the matter with the cinema-goer, and in fact told\u00a0the customer\u00a0to\u00a0go to the\u00a0media, as she was not interested in sorting out the problem.\u00a0\u00a0 A visit to Belthazar on Wednesday evening was unbearable, in terms of the extreme heat inside the restaurant, despite all efforts by the restaurant to open all its doors to cool things down.\u00a0 The restaurant’s biggest concern is keeping its customers, but also importantly its large and expensive stock of wines, cool.\u00a0 A call from the V & A Marketing department expressed surprise that the customer’s message should go to the media, and communicated that a media campaign is to be launched, to explain to customers that there is a problem with the airconditioning, and that the retail center will set up 25 temporary airconditioners for the next month.\u00a0\u00a0 These units have yet to be installed!\u00a0\u00a0\u00a0The\u00a0aircon problem affects the whole of the “old” section of the shopping centre – i.e. the wing that was developed originally.\u00a0 This includes the Red Shed, the food court,\u00a0both the Nu Metro and Cinema Nouveau movie houses, the offices, restaurants such as Belthezar, Cape Town Fish Market, Krugman’s Grill, Haagen-Dasz, San Marco, Sevruga, Santa Ana Spur, Wang Thai, 221 Waterfront, and Ocean Basket, the Post Office, and all the shops in this wing.\u00a0\u00a0\u00a0Not only is the V & A Waterfront ripping customers off in terms of parking fees (it cost R 30 for the parking fee to see the movie), but now\u00a0one can also endure a free unwanted sauna in the V & A Waterfront!<\/span><\/p>\n

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The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to the Greek Fisherman restaurant\u00a0in the V & A Waterfront, which generously hosted members of the Camps Bay Accommodation association, as well as other guest house owners,\u00a0for a dinner earlier this week.\u00a0\u00a0 Partnering with Asara wine estate, who sponsored the wines, the restaurant kept a steady flow of Greek specialities […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,20,22,21],"tags":[2388,50,2221,1036,2392,32378,1891,2385,129,2405,2407,2393,2391,249,893,2390,2389,2408,2406,1654,283,1180,32373,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t