{"id":7016,"date":"2010-03-26T10:54:17","date_gmt":"2010-03-26T08:54:17","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=7016"},"modified":"2010-03-26T10:54:17","modified_gmt":"2010-03-26T08:54:17","slug":"alexander-forbes-sweet-and-amg-panelbeaters-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/alexander-forbes-sweet-and-amg-panelbeaters-sour-service-awards\/","title":{"rendered":"Alexander Forbes Sweet and AMG Panelbeaters Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to Prosper Nkabinde\u00a0at the motor vehicle insurance company Alexander Forbes in Pretoria, who gave exceptional service in processing an insurance claim for a motor vehicle damaged at L’Omarins in Franschhoek\u00a0during the Concours and Time Trial, requiring a new radiator and fan, and panelbeating.\u00a0 Prosper approved the costs involved in towing the car and repairing it.\u00a0 He also negotiated the excess down from a total figure of R 5 000 for the standard excess and for the excess due for the driver being under\u00a025 years, to R 3 000.\u00a0\u00a0\u00a0When the panelbeaters refused to accept payment for this amount by credit card, Prosper managed to pay the panelbeaters at short notice, to get the car released from them.<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to AMG Panelbeaters in Maitland, for the lack of communication about and attitude relating to the method of payment.\u00a0 The company was recommended by the radiator parts supplier.\u00a0 Just three days before collecting the repaired vehicle, the panelbeaters had decided to return their credit card machine to their bank, as they no longer wished to\u00a0pay commission fees on credit card transactions.\u00a0\u00a0 The company did not communicate this to the customer, who only had a credit card for the R 3 000 insurance excess payment.\u00a0\u00a0 The owner Mike Adamo with his son Gino were absolutely inflexible, refusing to release the car without the immediate payment.\u00a0 Alexander Forbes came to the rescue, and guaranteed the payment.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>. <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Prosper Nkabinde\u00a0at the motor vehicle insurance company Alexander Forbes in Pretoria, who gave exceptional service in processing an insurance claim for a motor vehicle damaged at L’Omarins in Franschhoek\u00a0during the Concours and Time Trial, requiring a new radiator and fan, and panelbeating.\u00a0 Prosper approved the costs involved in towing […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,21],"tags":[3974,3978,32378,3980,3558,32369,653,3979,3975,3976,3977,32373,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t