{"id":7152,"date":"2010-03-19T10:33:29","date_gmt":"2010-03-19T08:33:29","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=7152"},"modified":"2010-03-27T12:28:46","modified_gmt":"2010-03-27T10:28:46","slug":"bay-skincare-institute-sweet-and-dante-wellness-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/bay-skincare-institute-sweet-and-dante-wellness-sour-service-awards\/","title":{"rendered":"Bay Skincare Institute Sweet and Dante Wellness Sour Service Awards"},"content":{"rendered":"<p><a href=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2010\/03\/bay-skincare.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-7209\" title=\"bay-skincare\" src=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2010\/03\/bay-skincare-150x120.png?resize=150%2C120\" alt=\"\" width=\"150\" height=\"120\" srcset=\"https:\/\/i0.wp.com\/www.chrisvonulmenstein.com\/blog\/wp-content\/uploads\/2010\/03\/bay-skincare.png?resize=150%2C120&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.chrisvonulmenstein.com\/blog\/wp-content\/uploads\/\/usr\/www\/users\/whalec\/blog\/wp-content\/uploads\/2010\/03\/bay-skincare.png?zoom=2&amp;resize=150%2C120&amp;ssl=1 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" data-recalc-dims=\"1\" \/><\/a>The <strong>Sweet Service Award <\/strong>goes to Catherine Anderson, Manager of the Bay Skincare\u00a0Institute in Camps Bay, Cape Town, for an exemplary service recovery, following a most unpleasant experience with the therapist Tammy.\u00a0 The client was invited to return to have the treatment completed, and the new\u00a0therapist Angela was caring and absolutely professional.\u00a0\u00a0 At no stage did Katherine try to do the tempting &#8220;my staff are perfect and never make mistakes&#8221; routine!<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2010\/03\/dante-images.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-7208\" title=\"dante-images\" src=\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2010\/03\/dante-images.jpg?resize=146%2C43\" alt=\"\" width=\"146\" height=\"43\" data-recalc-dims=\"1\" \/><\/a>The <strong>Sour Service Award <\/strong>goes to Dante Wellness in Sea Point, Cape Town,\u00a0whose co-owner (with sister Teresa) Daniela\u00a0Stefanutti is so abrasive with her clients.\u00a0 While the customer\u00a0had decided to not return to Dante due to this a year ago, she received a gift voucher over Christmas, and returned, to be treated by a lovely new therapist Marieke.\u00a0 The customer&#8217;s reaction to the incompetence of the receptionist in making a new booking resulted in Daniela calling,\u00a0with abuse, and cancelling the appointment.\u00a0 She did not request any input from the customer, basing her\u00a0decision purely on input from her receptionist.<\/p>\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt;\"><span style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; color: black;\"><span style=\"font-size: small;\">The <strong>WhaleTales Sweet &amp; Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span><a href=\"mailto:info@whalecottage.com\"><span style=\"color: black;\"><span style=\"font-size: small;\">info@whalecottage.com<\/span><\/span><\/a><span style=\"font-size: small;\">.<span style=\"mso-spacerun: yes;\"> <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the <strong><span style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;\">WhaleTales <\/span><\/strong>newsletters on the <\/span><a href=\"http:\/\/www.whalecottage.com\/\"><span style=\"color: #800080; font-size: small;\">www.whalecottage.com<\/span><\/a><span style=\"font-size: small;\"> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Sweet Service Award goes to Catherine Anderson, Manager of the Bay Skincare\u00a0Institute in Camps Bay, Cape Town, for an exemplary service recovery, following a most unpleasant experience with the therapist Tammy.\u00a0 The client was invited to return to have the treatment completed, and the new\u00a0therapist Angela was caring and absolutely professional.\u00a0\u00a0 At no stage [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[15,3,124,248,21],"tags":[3833,32370,32366,3909,32378,3910,3832,3835,658,3834,32373,3122],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"The Sweet Service Award goes to Catherine Anderson, Manager of the Bay Skincare Institute in Camps Bay, Cape Town, for an exemplary service recovery, following a most unpleasant experience with the therapist Tammy. 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At no stage"},"aioseo_meta_data":{"post_id":"7152","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[],"defaultGraph":"","defaultPostTypeGraph":""},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"location":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2020-12-20 23:39:53","updated":"2022-09-15 17:12:19","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.chrisvonulmenstein.com\/blog\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.chrisvonulmenstein.com\/blog\/category\/cape-town\/\" title=\"Cape Town\">Cape Town<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tBay Skincare Institute Sweet and Dante Wellness Sour Service Awards\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/"},{"label":"Cape Town","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/category\/cape-town\/"},{"label":"Bay Skincare Institute Sweet and Dante Wellness Sour Service Awards","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/bay-skincare-institute-sweet-and-dante-wellness-sour-service-awards\/"}],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p5Gxfs-1Rm","_links":{"self":[{"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/posts\/7152"}],"collection":[{"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/comments?post=7152"}],"version-history":[{"count":15,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/posts\/7152\/revisions"}],"predecessor-version":[{"id":7473,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/posts\/7152\/revisions\/7473"}],"wp:attachment":[{"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/media?parent=7152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/categories?post=7152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chrisvonulmenstein.com\/blog\/wp-json\/wp\/v2\/tags?post=7152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}