{"id":78944,"date":"2016-05-20T00:02:55","date_gmt":"2016-05-19T22:02:55","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=78944"},"modified":"2016-05-20T00:02:55","modified_gmt":"2016-05-19T22:02:55","slug":"pigalle-sweet-service-and-hq-restaurant-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/pigalle-sweet-service-and-hq-restaurant-sour-service-awards\/","title":{"rendered":"Pigalle Sweet Service and HQ Restaurant Sour Service Awards!"},"content":{"rendered":"

\"Pigalle\"<\/a>The Sweet Service Award<\/strong> goes to Pigalle, whose manager Warren answered the phone, and my questions regarding their Winter Specials so efficiently, being a good listener, and answering to the point! \u00a0I was shocked at how poorly restaurant phone calls are answered, especially those linked to hotels, when I made calls to more than 100 restaurants for their Restaurant Winter Specials information<\/a><\/strong><\/span> in the last week!<\/p>\n

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\"HQ\"<\/a>The Sour Service Award<\/strong> goes to HQ Restaurant, whose Manager Alan was exceptionally rude when I called the restaurant to check their Winter Specials. \u00a0I had called, and he answered the phone, with the answering machine beeping when I called, and I had to call again. \u00a0He then answered as ‘Headquarter<\/em>‘, but so indistinctly that I had to ask him if I had got through to HQ. \u00a0He insisted that it was ‘Headquarter’<\/em> I had reached, even though the branding on the website and outside on the building says ‘HQ’<\/em> (one wonders how much business they lose through this?). \u00a0I asked him if the restaurant has any Specials, and he said no, none on Wednesdays. \u00a0I had not mentioned Wednesdays at all, and had called on Monday! As I could not understand much of what he said, and he clearly could not understand my English, I asked if there was someone else I could speak to with whom the communication could be easier. \u00a0He told me I was rude, and that he was the only one I could speak to. We finally battled through the Specials they have. \u00a0Alan has a major chip on his shoulder, pardon the pun, and is not an asset to HQ!<\/p>\n

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.<\/strong><\/p>\n

Chris von Ulmenstein, WhaleTales Blog:\u00a0www.whalecottage.com\/blog<\/a><\/strong>\u00a0 Tel 082 55 11 323 Twitter:\u00a0@WhaleCottage \u00a0<\/strong>Facebook: \u00a0<\/strong>click here<\/a>\u00a0Instagram: @Chris_Ulmenstein<\/a><\/strong><\/h3>\n

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The Sweet Service Award goes to Pigalle, whose manager Warren answered the phone, and my questions regarding their Winter Specials so efficiently, being a good listener, and answering to the point! \u00a0I was shocked at how poorly restaurant phone calls are answered, especially those linked to hotels, when I made calls to more than 100 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,266,20,31,892,32565,293],"tags":[32378,33931,1706,8820,6030,1528,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t