![\"\"](\"https:\/\/i0.wp.com\/www.whalecottage.com\/blog\/wp-content\/uploads\/2008\/12\/spar.jpg\" "\\"spar\\"")
<\/a>The Sweet Service Award<\/strong> goes to Spar in Regent Road Sea Point, for a surprise gift of a bunch of flowers for a grocery purchase of over R 1 000.\u00a0\u00a0 As it was the customer’s birthday on that day, the gift was doubly welcome.<\/span><\/span><\/p>\n\u00a0<\/p>\n
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\u00a0<\/p>\n The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0 The Sweet Service Award goes to Spar in Regent Road Sea Point, for a surprise gift of a bunch of flowers for a grocery purchase of over R 1 000.\u00a0\u00a0 As it was the customer’s birthday on that day, the gift was doubly welcome. \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 The Sour Service […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,248,21],"tags":[32378,656,659,658,657,501,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t<\/a>The Sour Service Award<\/strong> goes to LimelightDesign, suppliers of chandeliers with Swarovski crystals, with branches in Cape Town, Johannesburg and George.\u00a0 Third-generation co-owner, with his mother,\u00a0and designer Patrick Miller was quick to make a sale of a chandelier, and led the customer to believe that it would be hung on the same day.\u00a0\u00a0 He came to have a look later that afternoon, but without\u00a0the chandelier, stating that it could only be hung by an electrician five days later.\u00a0\u00a0 A time was agreed.\u00a0\u00a0 On the appointed day Mr Miller called to change the appointment to the following day, due to the electricians running late on another project for the company.\u00a0\u00a0 When the customer was unhappy about the appointment change, especially as it had to be hung prior to a party on the following day, the electricians did arrive on the appointed day.\u00a0 However, Peter, the LimelightDesign installations person, was an hour late.\u00a0\u00a0 He made himself very much at home during his time in the home, and called for the customer from one end of the house to the other, without having met the customer or asking the staff to help locate the owner.\u00a0\u00a0 When the upset customer asked for the mobile number of Patrick, and dialled it, it\u00a0rang through to Peter’s phone!\u00a0\u00a0\u00a0\u00a0The upset grew when the team left, without volunteering the information that the electricians had damaged the ceiling during the installation process.\u00a0\u00a0 No attempt was made to rectify the situation immediately.\u00a0\u00a0 The hole was fixed a day later, but the person doing this work left very dirty marks on the chandelier structure, despite the chandelier serving as a centrepiece for two parties.\u00a0\u00a0 Mr MIller was not contactable during the installation process,\u00a0and told the customer that he was far too busy to come to the site, as he was in customer meetings all the time.\u00a0\u00a0\u00a0 However, when it came to delivering the invoice, and chasing payment, Mr Miller had all the time in the world to do so personally.\u00a0\u00a0\u00a0 Surprisingly, the LimelightDesign branch on Buitengracht Street in Cape Town closed down during the week between the purchase and installation of the chandelier, and the company will only operate in Johannesburg, according to the notice on the shop.<\/span><\/span>\u00a0<\/p>\n