{"id":8214,"date":"2010-05-07T10:14:32","date_gmt":"2010-05-07T08:14:32","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=8214"},"modified":"2010-05-09T10:46:43","modified_gmt":"2010-05-09T08:46:43","slug":"grandwest-sweet-and-vida-e-caffe-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/grandwest-sweet-and-vida-e-caffe-sour-service-awards\/","title":{"rendered":"Grandwest Sweet and Vida e Caffe Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to Yaz of Grandwest, for her care in assisting a 86-year\u00a0and 94-year old couple to find their seats in the massive Grandwest Arena for the Andre Rieu concert on Sunday afternoon.\u00a0 The couple’s family had tickets in another section and was not allowed to help them to their seats.\u00a0\u00a0 Yaz organised that a staff member showed the couple to their seats, and also bring them water that had been bought for them.\u00a0 Grandwest also laid on shuttle buses, which took older show guests to a back entrance, which is at the Arena entrance, saving these guests the long wait in the security queue, as well as the long and crowded walk through the Grandwest Casino and Restaurant Court to the Arena.\u00a0\u00a0 The Grandwest staff were most efficient in dealing with such a large crowd of Rieu fans. (Rieu announced in his show that he and his orchestra will be back in Cape Town on the Grand Parade, opposite the City Hall, next March).<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Vida e Caffe in Piazza da Luz, Regent Road, in Sea Point.\u00a0\u00a0 Two staff members stood at the counter, looking ready to take the order last Sunday.\u00a0 A cup of cappuccino (size specified)\u00a0and an orange juice was ordered.\u00a0 Neither of the two staff took the order, so it had to be repeated.\u00a0 There was no apology. The manager Kenny\u00a0also could not explain the order problem, and was rude.\u00a0 He was asked to bring the number of the Vida head office and write down the names of himself and his colleague.\u00a0 He did not bring the details, and after a 15 minute wait, the client went to the counter.\u00a0 He told the customer\u00a0to wait, saying he was too busy to write the details down.\u00a0\u00a0 In addition to this, ice was brought to the table in a\u00a0chipped glass.\u00a0\u00a0 \u00a0 Another staff member was seen washing a\u00a0cup under running water, without using dishwashing liquid or a cloth or sponge.\u00a0\u00a0 On contacting the Head Office the next day (Head Office is closed on weekends!), it emerged that the customer had been given the incorrect telephone number.\u00a0\u00a0 The Operations Manager Paul promised to get back to the customer, but has not done so 4 days later.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Yaz of Grandwest, for her care in assisting a 86-year\u00a0and 94-year old couple to find their seats in the massive Grandwest Arena for the Andre Rieu concert on Sunday afternoon.\u00a0 The couple’s family had tickets in another section and was not allowed to help them to their seats.\u00a0\u00a0 Yaz […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,20,248,22,21],"tags":[4565,32366,32378,1240,4242,4563,3339,4575,658,664,32373,1771,4564],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t