{"id":8303,"date":"2010-07-02T09:30:47","date_gmt":"2010-07-02T07:30:47","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=8303"},"modified":"2010-07-02T10:50:29","modified_gmt":"2010-07-02T08:50:29","slug":"15-on-orange-hotel-sweet-and-grand-daddy-hotel-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/15-on-orange-hotel-sweet-and-grand-daddy-hotel-sour-service-awards\/","title":{"rendered":"15 on Orange Hotel Sweet and Grand Daddy Hotel Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong> goes to the new 15 on Orange Hotel, and its Food & Beverage Manager Werner\u00a0Geere, who invited a guest back to the hotel, to enjoy a drink and canapes, for a group of four,\u00a0in the spectacular Murano Bar of the hotel, which is only allowed to be used by hotel guests normally.\u00a0 The hotel’s bottle of Cape Velvet could not be found on the guest’s\u00a0first visit, and the hotel does not stock Baileys, which could have been an alternative choice.\u00a0 On the night of the return visit the barman prepared a lovely Cape Velvet Don Pedro.\u00a0\u00a0\u00a0The canapes were yummy sushi platters.<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Grand Daddy Hotel in Long Street, Cape Town, and was nominated by Rosanne Turner.\u00a0 She stayed at the hotel on 17 April, and had her Mini Cooper convertible valet parked by the hotel.\u00a0 The car keys were kept by the hotel.\u00a0 Later that evening Rosanne received a call from the hotel management, informing her that her car had been taken by a member of their staff, taken for a drive 50 km away and involved in an accident.\u00a0 She was assured by the hotel’s manager that they would take full responsibility, that she would not be out of pocket, nor inconvenienced by the incident.\u00a0 The hotel made a rental car available for a while.\u00a0\u00a0 The hotel’s insurance company did not view the car after the accident, and refused to pay out.\u00a0 Rosanne’s insurance paid out the full value of the car, as it was a write-off, but she had to pay an excess of R 9 500.\u00a0\u00a0 She has had to appoint a lawyer to deal with the matter.\u00a0 Earlier this week Rosanne wrote that the hotel has reversed its decision, and\u00a0that she\u00a0has received a refund for the\u00a0insurance excess\u00a0and the legal fees from the hotel, probably with the help of the exposure about this matter on\u00a0www.2oceansvibe.com<\/a>, to whom Rosanne had also written.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com<\/span><\/a>. <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the www.whalecottage.com<\/span><\/a> website<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to the new 15 on Orange Hotel, and its Food & Beverage Manager Werner\u00a0Geere, who invited a guest back to the hotel, to enjoy a drink and canapes, for a group of four,\u00a0in the spectacular Murano Bar of the hotel, which is only allowed to be used by hotel guests […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,20,248,21],"tags":[5054,2426,5056,5055,32378,5058,4760,492,146,265,5468,5312,5057,5314,5311,1896,5313,5059,32373,2354],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t