{"id":9664,"date":"2010-07-09T09:45:45","date_gmt":"2010-07-09T07:45:45","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=9664"},"modified":"2010-07-09T09:45:45","modified_gmt":"2010-07-09T07:45:45","slug":"england-fans-sweet-african-eagle-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/england-fans-sweet-african-eagle-sour-service-awards\/","title":{"rendered":"England fans Sweet & African Eagle Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to the England supporters, who so bravely and in a sportsman-like manner accepted the outcome of their Round of 16 match against Germany just less than 2 weeks ago.\u00a0\u00a0 Despite the loss, they partied and no reports of hooliganism were received, something which has been associated with English soccer fans in the past.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \"\"<\/a><\/p>\n

The Sour Service Award <\/strong>goes to Enver of African Eagle, for the poor service a group of Whale Cottage World Cup guests, who had booked the company to\u00a0do a day-tour to Aquilla, received.\u00a0\u00a0 The company’s guide called the Whale Cottage Camps Bay Manager Marianna at 5h45 to obtain directions!\u00a0\u00a0 They called again, to say they could not find the house, and were given the correct address again.\u00a0\u00a0 It took a further 30 minutes for them to\u00a0reach the guest house.\u00a0\u00a0 An hour later the guests returned, saying that they had asked to be returned to Whale Cottage Camps Bay, as the driver was still looking for other\u00a0clients at 8h00, when they should have reached Aquilla already and had breakfast there!\u00a0\u00a0 It took Enver 24 hours to return\u00a0Marianna’s call of complaint, due to a message that had not been passed on to him by his staff.\u00a0 When he took ownership of the problem, Enver immediately apologised and explained that he had used a new Portuguese-speaking guide, who had been requested by other booked clients,\u00a0but who\u00a0did not know Cape Town well.\u00a0\u00a0 Enver promised to drop off bottles of wine for the Whale Cottage guests and chocolates\u00a0for Marianna, to apologise for the poor service.\u00a0\u00a0 The guests have long since checked out and the promised wine and chocolates\u00a0have not been\u00a0received!\u00a0<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com<\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the www.whalecottage.com<\/span><\/a> website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to the England supporters, who so bravely and in a sportsman-like manner accepted the outcome of their Round of 16 match against Germany just less than 2 weeks ago.\u00a0\u00a0 Despite the loss, they partied and no reports of hooliganism were received, something which has been associated with English soccer fans […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,22,21],"tags":[5306,5308,32366,32378,5469,5305,560,5470,5310,5309,5355,5471,5307,9,163,32373,1771,531],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t