{"id":971,"date":"2009-01-16T16:40:31","date_gmt":"2009-01-16T14:40:31","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=971"},"modified":"2009-03-15T10:54:19","modified_gmt":"2009-03-15T08:54:19","slug":"ciro-sweet-and-independent-newspapers-sour-service-award","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/ciro-sweet-and-independent-newspapers-sour-service-award\/","title":{"rendered":"Ciro Sweet and Independent Newspapers Sour Service Award"},"content":{"rendered":"

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The Sweet Service<\/strong> Award \"\"<\/a><\/strong>goes to Toni from the Cape Town offices of Ciro Beverage Solutions, who helped Whale Cottage get around Ciro’s Accounts department blocking deliveries of milk, biscuits and coffee sachets, due to non-receipt of three cheques sent to the company in November, December and January.\u00a0 She kept the customer informed every step of the way.\u00a0\u00a0 Miraculously and coincidentally, all three cheques, posted to the company’s Rivonia head office post box at month-end over the past three months, arrived on the same day that Toni had helped unblock the delivery denial.\u00a0 The accounts department had previously arrogantly denied delivery, and took no trouble to establish why the three cheques had not arrived, given that Whale\u00a0Cottage has dealt with Ciro for the past ten years.<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Independent Newspapers.\u00a0\u00a0\u00a0 For the past few years, Whale Cottage has subscribed to the Cape Times and Cape Argus, and delivery is made to its guest houses, as a service to its guests.\u00a0\u00a0 A new delivery address in Fresnaye was added recently, and has had a non-delivery at least once a week.\u00a0 Over the last week three papers were not delivered.\u00a0\u00a0\u00a0 An e-mail was sent to Carmen Thomas, the Subscriptions Supervisor, who was subsequently told by the Area Manager Anderson that all papers had been delivered into the post box, when they had not.\u00a0\u00a0\u00a0Ms Thomas regularly blames a new distribution system for the non-delivery.\u00a0\u00a0 The customer called the MD of Independent Newspapers, who listened to the problem sympathetically, and must have called for action internally, one of the instructions being that Ms Thomas had to meet the customer and apologise personally.\u00a0\u00a0 A time was agreed, but Ms Thomas did not arrive, calling a few minutes before the scheduled time of the meeting to check where the meeting would be held.\u00a0\u00a0 It had been clear that it was in Fresnaye, as this is the address at which the delivery problems\u00a0had occurred.\u00a0\u00a0 Ms Thomas then had a calendar and a gift of apology delivered, the gift however not being\u00a0to the taste of the customer at all.\u00a0 The customer only wants efficient delivery, and not any gifts.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The Sweet Service Award goes to Toni from the Cape Town offices of Ciro Beverage Solutions, who helped Whale Cottage get around Ciro’s Accounts department blocking deliveries of milk, biscuits and coffee sachets, due to non-receipt of three cheques sent to the company in November, December and January.\u00a0 She kept the customer informed every step […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,248,21],"tags":[32378,737,738,326,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t