On my trip to Havana from Madrid, after completing the Portuguese Coastal Camino in July last year, I was forced to spend two unplanned days in Madrid. Whilst upset initially, I was grateful for being able to spend the time in a city which I had only briefly met a year before. Continue reading →
The Sweet Service Award goes to 5-star VP Plaza España in Madrid, and its Guest Experience Manager Samuel Vela, for his kindness to me, despite not staying at the hotel. On my arrival in Madrid, I mistakenly tried to check in at the hotel, having been dropped off outside its door by my Uber driver. Samuel showed me where the hotel that had been booked for me by an airport travel agency was. A day later I needed a beer, due to the heatwave in the city, and as my hotel did not offer this service, I went to the VP Plaza España. Samuel suggested I go up to their Gynkgo SkyBar on the 12th floor, with a lovely view of a lit-up Madrid, and of a thunderstorm, with good service. Continue reading →