Tag Archives: WhaleTales Sweet & Sour Service Awards

Sweet Service Award goes to Babylonstoren; Sour Service Award goes to SANTACO Taxi Association

The Sweet Service Award goes to Babylonstoren, for its very efficient delivery service. Driving all the way from Franschhoek, the delivery is free, an estimated delivery time is communicated on the morning of the delivery date, the driver usually arrives ahead of this time (under promise, over deliver), and the drivers are friendly and professional.

The Sour Service Award goes to SANTACO Taxi Association, for its calling of a six day strike of its Taxi members in Cape Town and the rest of the Western Cape province. The Association is using the strike as a means of protesting against what it refers to the unfair impoundment of its members’ taxis by the City of Cape Town. The City and its Mayor Geordin Hill-Lewis is taking a hard line against the taxis breaking road and driving City by-laws. Not only is every taxi driver not earning an income in the week ahead, but so too is every employed member of staff who cannot get to their jobs via taxi in this period.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323

Twitter:@Ulmenstein

Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide, WhaleTales Blog, Camps Bay Clean

Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide @whaletalesblog @campsbayclean

Sweet Service Award goes to Woolworths Dash, Sour Service Award goes to Takealot

The Sweet Service Award goes to Woolworths Dash, which is a most amazing order and delivery service, surpassing Checkers Sixty/60, mainly because it does not surprise one with out of stocks as does Checkers. Today I received a new feature – the name of the packer, and the stages of packing and delivery completed, the delivery arriving punctually in the one hour period requested. It has changed my life, as I don’t have to lug my shopping bags up the steps from my garage, nor tolerate mainly unsatisfactory service at the tills.

The Sour Service Award goes to TakeaLot, for yet another delivery disaster, the worst to date. I had ordered a new Bosch citrus juicer, and was promised next day delivery, a surprise given the deliveries taking a week or longer of late. It was scheduled for a Saturday, and I stayed at home all day, waiting for it. I received two sms messages, notifying me of my delivery being out on the road and that it would reach me before 17h00. At 16h54 I was notified that the delivery was not made as I had not been contactable, yet I was at home, and I had not received a call or message from the driver. I contacted the company and had to postpone the delivery to the next Monday, worried that the same could happen again. Fortunately I checked the Tafelberg website, and saw that they stocked exactly the same juicer, but for R100 cheaper. I had to request permission from Takealot to cancel my order – yes, and finally received a credit for the paid-for juicer. Another order earlier this week arrived after 19h00, and only because I saw a missed call from the driver. Takealot should brush up its service, given that Amazon is on the horizon!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog

Tel +27 082 55 11 323

Twitter:@Ulmenstein

Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide, Camps Bay Clean, WhaleTales Blog

Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide @campsbayclean @whaletalesblog

Sweet Service Award goes to Pick ‘n Pay Camps Bay; Sour Service Award goes to ESKOM!

 

The Sweet Service Award goes to Pick ‘n Pay Camps Bay, and its head office staff, for hosting a group discussion with customers, requesting feedback about their shopping experiences at the branch. We learnt that the store is to undergo a major renovation and upgrade in January, that the Hot Foods section will be revamped, that the positioning of the tills is to be amended to address the queueing problem, that the till staff is to be trained to address their disrespect to customers, that fruit Continue reading →

Sweet Service Award goes to Audi Century City, Sour Service Award goes to Pajamas & Jam!

 

The Sweet Service Award goes to Audi Century City, and its Service Manager Darryl Robertson, for the amazing service I received in replacing the faulty headlamp of my Audi, by fetching my car, even offering a replacement car which I didn’t need, for returning it in three hours, for cleaning my car inside and outside, and for sending my car back with a gift of an Audi key ring, all at NO charge, Christmas having come early!

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