Tag Archives: ‘100 Women 100 Wines’

Cape Town Tourism CEO departure could benefit City tourism!

Mariette du Toit-Helmbold, CEO of Cape Town Tourism, will be leaving the organisation in July, she announced on Thursday, after nine years at its helm. While she wrote in the media statement that she had not renewed her contract with Cape Town Tourism, we believe that it is her organisation’s funder, the City of Cape Town, that may have decided to not renew her contract, Councillor Grant Pascoe finding her to be ‘inedible’, as per its original media release!

Mrs Helmbold took over the reins at Cape Town Tourism when the previous Section 21 Cape Town Tourism company was closed down by the City of Cape Town by bleeding it dry financially.  At that time Sheryl Ozinsky was the CEO of the organisation, and I served on the Board as its Deputy Chairman. I remember the sad day for Mrs Helmbold at that time, when the V&A Waterfront’s Tourist Information Centre, headed up by her, was closed down, and we tried to help mop up her tears.  Much has changed since then, Mrs Helmbold having grown in confidence when she was lucky to have been appointed as CEO of Cape Town Tourism, to step into Ms Ozinsky’s shoes.  Mrs Helmbold is a friendly person, and a good networker, but she never had the energy of Ms Ozinsky, who was able to generate reams of free publicity for Cape Town with a close to zero marketing budget at the time.  In the nine year period Mrs Helmbold became very powerful, and received support and protection from the DA powerfrau team of Premier Helen Zille and Mayor Patricia de Lille. She must have felt very safe with the support, allowing herself to slip in her performance levels over time, especially in the past two years:

*   She took long maternity leave for the birth of her daughters, over two busy summer seasons, and little marketing happened in her absences.  Her priorities had clearly changed, and she increasingly ‘mommy Tweeted’ photographs of her children, on a Twitter account that is widely read by the tourism industry as she uses it when she comments about Tourism.  Her personal Twitter account has a link to the Cape Town Tourism website.  These days she hashtags her #MommyTweets, almost in proud defiance!

*   She has had inappropriate relationships with some of her staff, treating Skye Grove and Vel Corcoran as friends rather than as colleagues.  Ms Grove took photographs of Mrs Helmbold’s children at birthday parties, and was thanked via Twitter.

*   She appears to not have been able to reprimand her staff, particularly Ms Grove, who does not hide her personal agendas relative to others in the tourism industry, in retweeting disparaging Tweets, blocking tourism players, not retweeting all positive Tweets relating to Cape Town but only those of a select few, completely unacceptable in her role as the PR and Communications Manager of Cape Town Tourism.   She allowed Ms Grove to work for outside events, such as ‘100 Women 100 Wines’ two years running, in handling the media coverage for the organisers,  and even paying a R20000 sponsorship towards the event in the first year.

*   She appointed Ms Grove to handle Public Relations, without testing her capabilities. The media releases, written by Ms Grove, have been poor, with grammatical errors, inane comments attributed to Mrs Helmbold, and poor proof reading!  The media release announcing Mrs Helmbold’s departure contained a major error, which led to a correction having to be issued, Councillor Grant Pascoe not having found Mrs Helmbold to be ‘inedible’, as per the original media statement sent out.  The media statement should have been checked by Ms Grove, Mrs Helmbold, Councillor Grant Pascoe, and Cape Town Tourism’s PR company Rabbit in a Hat Communications, yet it still was issued with the error!

*   She threatened legal action against ourselves for the criticism we and tourism commenters posted on our blog about her organisation’s poor marketing performance, using Cape Town Tourism’s limited financial resources to brief the organisation’s lawyers to issue a legal threat, which came to nothing. She tried to have our membership of Cape Town Tourism cancelled, at a time when it had expired and we had decided to not renew it, due to the poor marketing performance by Mrs Helmbold’s marketing team, despite the appointment of Mrs Corcoran as its Marketing executive.  Similarly, Mrs Helmbold allowed Ms Grove to brief the same legal firm to threaten us with legal action recently about our blog and comments posted by others.

The real thorn in Mrs Helmbold’s side has been the establishment of the City of Cape Town’s own Tourism, Events and Marketing department, in opposition to Cape Town Tourism, one could say.  This meant that Destination Marketing was removed from Cape Town Tourism’s mandate, and with it a few million Rand from the budget too, seen by many in the industry as a vote of no-confidence by the City in Mrs Helmbold’s leadership. The City is using the reduced Cape Town Tourism monies to fund its own marketing of the City (none of its work is visible yet)!  At the time that Mrs Helmbold went on the Turkey trip last September we had already heard that the City was considering not renewing Mrs Helmbold’s contract.

While one can speculate that Mrs Helmbold’s departure will be good for tourism as there can only be more marketing done than by Mrs Helmbold, and less Tweeting and politicking, as Mrs Helmbold had increasingly taken to. What is a concern though is that Mrs Helmbold leaves in five months, and the City will be advertising her position.  We know from Wesgro, the provincial tourism marketing body, that it is extremely difficult to find a suitable tourism leader, Wesgro still not having found a Tourism CEO in the past ten months since the previous Cape Town Routes Unlimited was amalgamated into Wesgro!  This is bad news for Cape Town and the Western Cape, if both bodies are leaderless – even with leaders no marketing has been visible for our region, so this will just get worse, one can predict!

The Cape Town Tourism media release highlighted Mrs Helmbold’s achievements, including the amalgamation of the various tourist information bureaus across the City and Somerset West, and many marketing campaigns she is praised for, which we have seen generating little benefit for our tourism industry!  Sabine Lehmann, Chairman of the Cape Town Tourism board, described Mrs Helmbold as ‘fearless’ (the context is not explained and we can not think of examples), and passionate about Cape Town (yet she did an intensive PR job for Istanbul when she was part of the Turkey delegation, and Tweets about Pringle Bay all the time).  Councillor Pascoe thanked Mrs Helmbold for her ‘leadership, commitment, and dedication to (sic) promoting Cape Town, both locally and internationally.  She has left an indelible mark on Cape Town and the tourism industry’, as if Mrs Helmbold has left the organisation already!

Mrs Helmbold leaves Cape Town Tourism at the end of July, the media statement says, but her contract expires at the end of June.  She will still present the organisation’s Annual Report at its AGM in October, where she will ‘hand over the reins to the new CEO‘!  She is said to start her own tourism consultancy business.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

New Year kicks off with Twitter bullying, bashing, and blackmail!

The past twenty four hours have seen bullying, bashing, and blackmail on Twitter, kick started by an abusive Tweet by über Tweeter Jane-Anne Hobbs Rayner, who accused us of ‘cyber bullying‘ her ‘friends’ Mariette du Toit-Helmbold (CEO) and Skye Grove (Communications and PR Manager) of Cape Town Tourism, supermarket wine promoter Michael Olivier, and Eat Out editor Abigail Donnelly!   Not only was her stream of Tweets disparaging, but she also blackmailed her 5000-odd Followers with the threat of being unfollowed!  One would have expected the New Year to have had a gentler start!

Hobbs is a ‘mommy food blogger‘, her Juno and now Scrumptious blogs having impressed in the past with the quality of her photographs, and portfolio of recipes.  In the time that we have known her, we have had little interaction, seeing each other at odd Franschhoek Continue reading →

Restaurant Review: Lizette’s Kitchen brings a touch of Asia to Hermanus!

I had heard about new restaurant Lizette’s Kitchen in Hermanus from a review by JP Rossouw and tried it a week ago with my colleague Carole.  It is a refreshing addition to what is generally an average collection  of restaurants in this seaside village.

The restaurant opened three months ago, and  is cleverly located on the traffic circle as one enters Voëlklip, a historic house built around the 1920s and was the first farmstead in Voëlklip, which everyone who has been to Hermanus will know.  It is a large property, which was lovingly renovated by Lizette Crabtree and her fiancé Scott, following prescriptions of the Heritage Council.  They did not use any decor design service, they said proudly, and it is one of the smarter restaurant interiors we have seen in Hermanus. The building is also the home of Scott and Lizette, laughingly telling us that they sleep in the garage.  The off-street parking area is neat and spacious.  The seating space is large, inside and outside, and the doors are stacked back so that the two merge.  One faces the traffic circle, with greenery behind it, and it has a very peaceful aura.  The roof has been newly thatched, and some interior walls must have been removed to create the open space.  One section has a bar counter, and further down one can see a lounge area with a fireplace.   At the till there is a Buddha, next to a vase of proteas.  There is a lot of wood – on the floors, the table tops, and the (rather uncomfortable) café style chairs.  Outside sheets of corrugated iron have been cleverly used to make planters in which jasmine is growing.  The waiters wear black shirts and pants, with a Hermanuspietersfontein branded apron.

Scott and Lizette met in Vietnam, where she worked in the kitchen of a large top hotel. They managed a $10 million boutique chain resort, but decided to come back to Lizette’s home country, although she never previously lived in Hermanus.

Outside a bar counter has been made from wooden crates, and Creation gets a plug, its branded crates having been used.  We were told that three wine estates have a special home at Lizette’s Kitchen, Boekenhoutskloof being prominent, its winemaker Marc Kent having a soft spot for the restaurant, and he has made umbrellas and other support available to the restaurant.  Interesting was a new Boekenhoutskloof brand Le Cap Maritime, which we heard about from Scott, which is served in Business Class on Emirates flights, and is now available (Sauvignon Blanc 2011 – at an inexpensive R25 per glass/R90 per bottle, and Shiraz 2010 – at R25/R100) at the Hermanus restaurant, having been made from grapes from Hermanus, and the label describing the brand as ‘A coastal venture by Boekenhoutskloof’. Lizette had met Marc a number of years ago, having worked as chef in Franschhoek at La Petite Ferme, and at Monneaux Restaurant, when Chef Reuben Riffel had left to open a restaurant in the UK. Lizette left for Vietnam, taking 20kg of Springbok as her luggage, and a case of wine each from eight Franschhoek Vignerons was shipped over. She hosted a South African promotion in that country, most of these wines now selling well in Vietnam.  Other favourite wine brands the restaurant supports are Creation, and Hermanuspietersfontein.

We were welcomed by the waiter Astin Jangle, and I asked him if he could print out a copy of the menu,  so as to not have to write down the whole menu.  He seemed very unsure about my request, and had to call on Scott for permission.  Scott initially was hesitant, saying we should see the menu on the website, as it changes so often.   When I mentioned the Rossouw review, he opened up, and told me that they did not know when JP visited the restaurant. They appeared annoyed that he had called it a Vietnamese restaurant, not having got the concept right, they felt.  Our Franschhoek connection, and knowing Boekenhoutskloof, helped to relax Scott, and he relented on providing a copy of the menu.   The menu is described as being Afro-Asia fusion, to describe Lizette’s South African roots and the influence that Asia, and more specifically Vietnam, has had on both their lives.

A nice touch was the rolled facecloths brought to the table, with a fresh fragrance, which the waiter could not identify.  Carole and I were both undecided about what to order, and had a lot of catching up to do, so Lizette volunteered to bring three courses to the table, our only proviso being that it should not contain chilli or be too hot.  Lizette suggested that we share the three dishes. Commendable was the black material serviette, although there are no table cloths, with only a cheap-looking place mat.  Carole ordered an alcohol-free Mojito, the Mosquito looking beautiful with a slice of watermelon and a piece of sugarcane.  We started with Saigon Summer Spring Rolls (R65), a combination of fried spring rolls with a bite, and fresh (i.e. raw, as we discovered, and therefore tasteless) rice paper rolls, served with three dipping sauces, being chilli jam, peanut, and Hoisin.   This was followed by the best dish, being Paprika Squid served with Tabbouleh, which was sautéed with lemon, and was served on broken wheat salad with Spanish onion and tomato (R65).

The third dish was Bun Cha, a traditional North Vietnamese dish offering three variations of pork, being pork rashers, pork patties, and (once again) pork spring rolls, with which came cold rice noodles, fresh herbs, and the Hoisin dipping sauce again (R75).  This was the order we had placed, and therefore we asked for the bill. The waiter begged us to try the dessert, being a very delicious lemon curd served with home-made shortbread and a slice of apricot (R30), even though we had not ordered it, and made it sound as if it was a special ‘gift’ offered by Chef Lizette.  Only when checking the bill that evening did I see that we were charged for this ‘gift’!

The menu introduction explains that it is varied, reflecting ‘our journey from Africa to Asia’, and that ‘the flavours are fresh and pronounced’, and that only the best local produce is sourced.  The Asian dishes are made using traditional recipes, and no seasoning has been added commendably, allowing the diner to add fish sauce, herbs, sprouts, soya, lemon, and more, to suit one’s preference of a sweet, sour, or salty taste.  One is wished ‘Chuc ngon mien’, a wonderful meal.   Most dishes are Vietnamese, but with some Thai and North African dishes too.  There is a bread and cheese section, a plate of mezzes costing R75; Pita wraps are available with fillings of beef, chicken and lamb, at R55; Artisan Flatbreads are served with options of chicken, pork ribs, lamb, goats’ cheese, and tiger prawns, at R52 – R65; salads are unusual, including Lamb Kofta, and Moor Lamb Kibbeh, both containing lamb patties (R78);   Noodle Bowl dishes, served with prawns or beef red curry, cost around R75; Tom Yum soup is R70 and a Vietnamese Pho Bo beef broth R50; Moroccan lamb shanks cost R130, and are served with Tabbouleh and a Greek salad; Thai style steam mussels in coconut and sweet chili cost R70; linefish steamed in bamboo, prepared with sesame, ginger and soya, costs R84; and a Vietnamese Heo Kho To interestingly contains braised pork belly stew with quail eggs R75.  The dessert list contains a mix of very basic South African treats (ice cream and Bar One sauce, brownies, cake) as well as Che Chuoi, a traditional Vietnamese warm sago, banana and peanut pudding, all very reasonable priced in a range of R22 – R35.

The wine list is part of the menu, and wines are listed under quirky headings, more creative than those used in the 100 Women 100 Wine’ so-called competition! So, for example ‘Refreshing, zingy wines’ are La Petite Ferme’s Sauvignon Blanc 2012 (R165) and Beaumont’s Hope Marguerite Chenin Blanc 2011 (R200). ‘Rosé, not just for the girls’ lists Hermanuspietersfontein’s Bloos 2012 at R108, and Sir Robert Stanford Rosé 2012, at R135. The ‘Fat Cat Selection’ offers the Sir Robert Stanford Shitaz 2009 at R195, Boekenhoutskloof The Chocolate Block at R320, and Bouchard Finlayson’s Hannibal 2008 at R350. Wines by the glass are very reasonably priced, ranging from R21 for Sir Robert Stanford’s Cutter’s Cove Chenin Blanc  and Helderberg Wijnmakerij Cabernet Sauvignon at R21, to Creation’s Syrah/Grenache R35/R145.  ‘Bubbles’ by the glass are by Krone (R30/R160), and Domaine Des Dieux Rose of Sharon (R150), and Bollinger Special Cuvee Brut NV costing R850 are also on offer.

While the waiter was very helpful and friendly, he disappointed when we wanted to leave in a hurry, to make a 14h00 meeting, and he told me that he could not bring the credit card machine to the table due to the portable one not working, which meant that I had to go to the bar counter.  When I got there, an older lady expressed surprise, saying that the credit card machine had been fixed that morning, and should have been brought to the table.   The duplication of foods in what we were offered, the raw spring roll, and the forced acceptance of a dessert we did not order were off-putting. The presentation of the dishes is very attractive. Conservative Hermanus and tourist palates may find the menu too Asian, with too few familiar dishes.  The venue itself is attractive, barring the bathroom, offers enough parking, and is not as crowded as the seafront restaurants in the village.  The food and beverage prices are reasonable, and it would be a great meeting place for out of town visitors to Hermanus, staying in Voëlklip in particular.

Lizette’s Kitchen, 20 on 8th Street, Voëlklip, Hermanus.  Tel (028) 314-0308.    www.lizetteskitchen.com. Daily from 11h00, lunch and dinner.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

How should SA’s top restaurants be judged?

The Eat Out Top 10 Restaurant Awards 2012 and the Alto Top 100 Places to Eat Cape Town 2012 have once again raised the issue of how restaurants should be judged.   Should the country’s top restaurants and their chefs be judged by their peers, a panel of chefs, or should they be judged by the restaurant patrons by sms or e-mail, as one would vote for Idols?

For restaurants to be judged fairly:

*  The rules and judging criteria must be clearly specified.  Eat Out has these on the website.  The rules are that the restaurants eligible for the Top 10 Restaurant awards must have operated for a year (it does not address the chef change at all, interestingly!), the owners and Continue reading →