The Sweet Service Award goes to Rocksole Shoes & Repairs in Wale Street in Bo-Kaap, for their make-good in repairing the zip of my handbag.  I had handed the bag in just before they closed for a Christmas/New Year break, and was promised the bag back on their last working day.  They were clearly under pressure, and the bag’s zip broke immediately when I used it.  The owner apologised for the shoddy work of his staff, and invited me to bring back the handbag, for the zip to be repaired again.  He did the repair in a speedy two days, and did not charge for it.  Ironically and sadly the handbag was stolen at Nap coffee shop in the Cape Quarter two days later! Continue reading →