The Sweet Service Award goes to Manager Stuart at the Pick ‘n Pay at the V&A Waterfront, for walking the extra mile to find an item for me that the store did not have in stock.  He called regularly to inform me of the progress.  I also noted that he follows Twitter, and called immediately when I Tweeted about a ‘Customer Care’ assistant’s rude service when I returned an item, which was anything but customer caring! Continue reading →