Tag Archives: Bridget McCarney

Eat Out Top 10 Restaurant Awards 2012: No new top restaurants, foreign judge slated!

No restaurants which opened in South Africa from 2010 onwards (with the exception of The Test Kitchen) were judged to be good enough to make the Eat Out Top 10 Restaurant Awards 2012, held at the The Westin hotel last night.  As predicted, Chef Luke Dale-Roberts’ The Test Kitchen was named the number one restaurant on the Top 10 list, while Margot Janse of The Tasting Room was named Chef of the Year.  The Best Service Award went to Rust en Vrede.  Stellenbosch now is the Gourmet Capital of South Africa, with four Top 10 restaurants, followed by Cape Town with three, and one each in Franschhoek, Johannesburg, and the Natal Midlands. The biggest surprise of the evening was the ‘slap’ Chef George Jardine of Jordan Restaurant, making third place on the Top 10 list, gave Eat Out editor Abigail Donnelly (wearing Gavin Rajah) from the stage, criticising the use of an imported judge for the Awards, clearly referring to the controversial role Bruce Palling played in the Awards. A number of other controversial aspects once again clouded the Awards evening.

Lets start with Mr Palling.  The relationship between New Media Publishing and its ex-judge went sour after the judging, when New Media Publishing was said by Palling on Twitter to not want to offer him a ticket to Cape Town to attend the Awards last night. Continue reading →

Eat Out Judge Bruce Palling embarrasses New Media Publishing and Eat Out Top 10 Restaurant Awards!

New Media Publishing must be regretting its decision to have appointed Bruce Palling, controversial Eat Out judge and UK food blogger, to co-judge the Top 19 (originally Top 20) Finalist Restaurants with its editor Abigail Donnelly this year, to improve her credibility after a number of controversial Awards were made by her in her capacity as sole judge last year. Yesterday a Tweet from Bruce Palling announced that he will not be attending the Eat Out Gala Restaurant Awards Dinner at The Westin hotel on 25 November.

From the outset the expectation was that Bruce Palling would attend the Eat Out Gala Restaurant Awards Dinner, and one wonders why the details about the class of flight and his involvement on the night of the awards ceremony had been left to a mere three weeks before the event.  Palling had promised the staff at Belthazar that he would come back to eat at the restaurant on his return to Cape Town at the end of November, so it had certainly been discussed, and a contract signed, one would assume.

Yesterday Palling’s Tweet attracted attention: “Sorry to announce that will not be attending Eat Out Awards ceremony – due to “unforeseen circumstances” New Media won’t provide me a ticket”. New Media Publishing did not Tweet or e-mail a response.  We wrote to Bridget McCarney, MD of New Media Publishing, and called Mango, its PR agency.  Ms McCarney responded last night, indicating that pushy Palling had insisted on a first class ticket from London to Cape Town (costs can vary between about R49000 for a BA or Virgin ticket to R67000 for Emirates, while an economy class ticket would cost about R11000), and that he would not accept an economy class ticket nor a video broadcast with him from London!   She wrote as follows:

“Thanks for your email.

We were looking at whether there were more cost efficient ways of doing this rather than a business class ticket for Bruce to attend the awards. The idea was that we would have a video insert of Bruce talking about the awards or a direct live link.

Bruce declined to do the video and didn’t want to fly economy for such a short trip which of course we completely understand.

So yes, I can confirm that Bruce won’t be attending the awards at this stage

Trust that answers your question

All the best

Bridget”

The Eat Out DStv Food Network Restaurant Awards 2012 have been marred with controversy, not only because of the appointment of Palling, who only very occasionally has articles published in the Wall Street Journal European edition, and now hidden by a paywall, and whom no one had heard of locally nor in the UK, yet Mrs Donnelly sung his praises and overstated his credentials for her own benefit; for Palling’s embarrassing Tweets slating springbok and politically incorrect references to the race of customers of a restaurant; for his rude and disparaging Tweets about our blogposts about his time in Cape Town and the Winelands, which New Media Publishing refused to take action against; for Palling’s unfair criticism of Belthazar on his last night in Cape Town; for the embarrassing selection of The Pot Luck Club as a Top 20 Restaurant Finalist, when both Mrs Donnelly and Chef Luke Dale-Roberts knew that the restaurant had not been open for a full year, and which judging criterion was not picked up by Palling, which led to the elimination of the restaurant from the Top 20 Finalist list of honour; and now the spat with Palling, which he undiplomatically Tweeted to embarrass his hosts!

Once again we say that Eat Out Editor Abigail Donnelly has served her time, and her bias for and against some of our country’s top restaurants two years running means that she no longer has the credibility to be in charge of the Eat Out DStv Food Network Restaurant Awards!

POSTSCRIPT 6/11: Bruce Palling has responded (surprisingly gently, other than referring to me as a ‘slug‘, and claiming to be the subject with Eat Out of some sort of conspiracy by ourselves) to this blogpost on Twitter, denying the allegation that he demanded a Business Class ticket, as indicated by New Media Publishing: ‘@Gabbles17 Love the idea of me being the embarrassment! Certainly never ‘demanded’ or even mention 1st class fare – beyond that silence’. He also referred to recent surgery, and that he therefore cannot travel ‘steerage with two day turnaround’. He must have removed a disparaging Tweet, as he apologised to @LawHollander :“Well, I went to your country and loved the food – I apologise for earlier Tweet”, but that Tweet is no longer in Palling’s timeline.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Was appointing Eat Out Top 10 Restaurant UK judge Bruce Palling a mis-steak?

Newly appointed Eat Out Top 10 Restaurant Awards international judge Bruce Palling left Cape Town on Monday, ‘after stupendous fortnight of feasting and tasting in South Africa…’, he Tweeted.  His Tweets caused a stir when he arrived in Cape Town, and he left on a poor note, in criticising his meal at Belthazar at the V&A Waterfront with an unfair and misleading Tweet about his last dinner in Cape Town!

As we have written, food blogger Palling was invited to the country to restore Eat Out’s reputation after last year’s Awards were judged solely by its editor Abigail Donnelly, leading to controversial decisions.  Palling had to confirm Mrs Donnelly’s Top 20 finalist list, revealed yesterday after Palling had left Cape Town, assist her in the ranking of the Top 10 restaurants, and assist in the decision as to which restaurants would receive the category awards for Best Bistro, Best Italian Restaurant, Best Asian Restaurant, Best Country-Style Restaurant, Best Steakhouse, and receive the Boschendal Style Award.

Palling set about ‘feasting and tasting’ his way around our country, and seems to have done 26 lunches and dinners in Cape Town predominantly, with only a lunch at DW Eleven-13 in Johannesburg on Saturday, and Pretoria and Durban not appearing to have featured on his travel agenda, judging by his Tweets.  Anyone following Palling’s Tweets would have picked up that he was censored by his hosts, as he was revealing too much about the dishes he was eating, especially the Springbok, which he ate on at least three occasions and was less than complimentary about initially, so much so that he had to apologise to our national game dish: “Take back Springbok being boring/bland – had 2 non sous vide versions which lean + voluptuous helped along by Raats Cabernet Franc 08″‘!  One senses from his Tweets prior to his arrival in Cape Town that he loves to Tweet what he eats (we know the feeling!), but he must have been most frustrated in not being able to do so locally, so he had to resort to Tweeting photographs of wine bottles instead, which were clues as to his whereabouts in themselves.

Of his 26 lunch and dinner opportunities in Cape Town, only two were deemed ‘private’, which meant that he could provide their names, and Tweet about them.  His Tweet about Biesmiellah in Bo-Kaap was an a-palling example of poor journalism, riddled with typing errors: “Taking a break at Biedmiellah (sic) – Babotie (sic) and Denning Vleis (sic)”. Poor quality writing, not what one would expect from a ‘journalist’!  The photograph he Tweeted (right) was most unappetising.

It was his last Cape Town dinner at Belthazar that caused outrage, at the unfair attack in a Tweet on what is judged by most as the city’s best steak restaurant: “Private dinner @ Belthazar – first steak so dry had to send it back – then rare fillet still chilly inside – what’s problem? -v frustrating”. As Belthazar is not on Twitter, we contacted the restaurant to check what had happened, given its good reputation. We discovered an a-palling misrepresentation by Palling in the Tweet, reflecting his unprofessionalism. We spoke to Executive Chef Gracious Phakamani, the Sommelier Bantu Masseti, the junior manager Serge Kabuya, and the waiter Hassan, all of whom had been on duty that evening, and the following emerged about Palling’s dinner at Belthazar: Palling arrived alone, and the first thing he told the Sommelier was that he is a ‘restaurant reviewer’, but that he was not reviewing Belthazar, something no professional reviewer would do, and was unnecessary as he was eating there ‘privately’! He then showed the Sommelier a list of wines he was interested in tasting, and not all were available by the glass, so Sommelier Bantu suggested alternatives that were close to the ones Palling wanted to try.  Palling drank a glass of Tokara Director’s Reserve 2004 (yet Tweeted a photograph of the 2008 bottle) at R165, a glass of Bellingham The Bernard SMV at R150, and a glass of Waterford Kevin Arnold Shiraz at R110.  As a starter Palling ordered a 700g Chicago Cut steak (R310), which he ordered rare, but was advised by the waiter to order medium rare, which he was happy with. Not having eaten enough (despite an earlier two course lunch at a restaurant on the Top 20 list) and the 700g steak, he decided on eating a 250 g fillet steak (R169) too, which he ordered rare. He sent it back, saying it was cold inside. Chef Gracious put it back on the grill, and the now Medium Rare steak was returned, judged by Palling as still being too cold inside.  The Chef prepared a fresh steak for Palling, again prepared Rare, and the third time round he was happy with it. Chef Gracious has been at the Slick Group of restaurants (owning Belthazar and Balducci’s) for fifteen years, and rarely has had a steak returned, let alone two by the same customer, he related.  There was no feedback to the Belthazar staff about the steak being too ‘dry’.  Palling had such a good time at the restaurant that he gave his newly acquired Mount Nelson ballpoint pen to the waiter as a present, tipped the waiter R160 (15%) on the R1086 bill, and told the Manager Serge that he had an enjoyable evening, and that he would return to the restaurant in November, when he returns to Cape Town for the Eat Out Top 10 Restaurant Awards evening. All four Belthazar staff were shocked when they read Palling’s Tweet about his dinner, not reflecting the events truthfully, and he was even mis-steak-en about the sequence of the orders and the nature of his four steaks!

Palling also showed up Mrs Donnelly, in saying in a Cape Talk interview last week that two of the potential Eat Out Top 20 restaurants which he had to judge were ‘ghastly‘, although he did acknowledge that a ‘couple could rank in the top 10 -12 in the world‘. He admitted that he is ‘keen on wine’, and this seemed to be a greater focus of his eating than the food, reflected in his Tweets too.  In the radio interview Palling also said in general there was too much of a preamble about the dish when it was served, when ‘it is already described in detail on the menu’. He admitted that he had not understood springbok initially, ‘but now I like it’! He found that our restaurant dishes are too busy, with 6 – 9 ingredients on the plate, which he called ‘confusion food‘, and advised chefs to simplify their dishes, to ‘focus on what is good’.

Seeing the very safe and predictable Eat Out Top 20 Restaurant Awards Finalist List yesterday, despite some controversy, one can ask whether Mrs Donnelly made a mis-steak in involving Palling in judging the Top 20 Restaurants, as she could quite safely have chosen the same list without Palling’s help.  Palling has been a bolshy visitor to Cape Town, embarrassed himself and his host New Media Publishing in being a very rude and defamatory Tweeter, had to be reined in about his Tweeting so as to not give away where he was eating, kicked off his visit with controversy about his springbok and race-insensitive Tweets, and ended off his visit with a dishonest Tweet disparaging Belthazar!  No matter how much Eat Out has puffed up Blogger Palling’s profile to justify its choice of him as a judge, it appears to have been a mis-steak!

POSTSCRIPT 19/9: Mr Palling has retaliated nastily to this blogpost with a number of Tweets:  @GrandDedale @WhaleCottage @Eat_Out Belthazar sommelier nice guy, though only 1 of 10 wines I enquired was available but steaks the problem’; a more nasty one: @GrandDedale @WhaleCottage @Eat_Out Confucius say : Always let lying dogs sleep’; and even worse, disparaging both Belthazar and ourselves ‘Avoid Belthazar in Cape Town – not only are their steaks unrested tough + tasteless, they discuss your incompetent meal with cetacean trolls’; and the fourth insult Tks for sharing – Belthazar meal v depressing but even more that they reveal all details of guests dinner to serial trivialist’. Palling himself Tweeted the content of his Belthazar dinner! The fifth missile he fired was aimed at ourselves too, showing he does not understand the role of Social Media: ‘  Tks for sharing but must say the blogger so insignificant that her absurd mentions are never noticed by my Google Alert’. One wonders how New Media Publishing must be feeling about their offensive Eat Out judge!  The stream of Tweets is continuing from a-palling Mr Palling: ‘ A liar too – chides me for tweeting wrong wine pix when I spelt out that it was different one’; and Stalked by moronic lying troll while in SA – loves shit-stirring and will report this to my employers and demand retraction’.

POSTSCRIPT 19/9: Despite Mr Palling’s assistance in the compilation of the Eat Out Top 20 Restaurant Finalist List, it did not prevent Mrs Donnelly from showing her bias yet again, by having included The Pot Luck Club, a restaurant which has not been operating for a full year.   Chef Luke Dale-Roberts withdrew his newer restaurant from the Top 20 list today, which means that both Mr Palling and Mrs Donnelly, with Eat Out and its publishers New Media Publishing, have lost face completely, and that the Eat Out Restaurant Awards have become a farce! This is how Eat Out ‘packaged’ the announcement: ‘Our original communication listed The Pot Luck Club as one of the nominees. However, on discussion with chef Luke Dale-Roberts, we discovered the restaurant only opened in December 2011, and not in November 2011. (One month short of the cut-off.) Therefore, as per our judging criteria, The Pot Luck Club is not eligible for the awards this year. Luke fully supports our decision and we wish him all the best with the restaurant for 2013!’

POSTSCRIPT 21/9: We have been alerted to a glowing review of Belthazar, written by JP Rossouw in Business Day on 14 September, just two days prior to Palling’s visit to the restaurant, and which confirms the stature of this steak restaurant.

POSTSCRIPT 26/9: Michael Olivier conducted an interview with Bruce Palling via Skype, after his visit to South Africa, which he published on his blog yesterday. The interview provides some more insights into Palling. He has no culinary background, his first exotic food encounter being with the avocado pear. He emphasised that he is a ‘food writer’, and not a restaurant reviewer or food critic!  Palling looks ‘to have fun’ in a restaurant, ‘it’s not an intellectual exercise’. He likes to be ‘made to feel special’, recommending ‘make celebrities feel like ordinary people, and ordinary people like celebrities’. The 2005 and 2007 Vriesenhof Pinot Noirs were the most interesting that he drank whilst in South Africa, recommended to him by Majeka House.  He admits to eating burgers. The Platter South African Wines 2012 is one of the books on his bedside table, most others being food related, but none from South Africa.

POSTSCRIPT 5/11: It would appear that the question we asked in the headline of this blogpost was apt, as Bruce Palling Tweeted today that he will not be attending the Eat Out Top 10 Restaurant Awards Gala Dinner on 25 November: Sorry to announce that will not be attending Eat Out Awards ceremony – due to “unforeseen circumstances” New Media won’t provide me a ticket”. Eat Out and its publisher New Media Publishing have not responded, and the magazine website does not provide any information about this turn of events.  At all times blogger judge Bruce Palling was going to attend the Gala Dinner!  We have called Stephanie from Eat Out PR company Mango, and she said that they are in discussion with their client.   She could not confirm whether a media statement will be issued.  We have requested a statement from New Media Publishing MD Bridget McCarney.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Eat Out Restaurant Awards: Abigail Donnelly must come consulting clean!

The shock discovery that Abigail Donnelly awarded the Eat Out Boschendal Style Award to her client Makaron Restaurant at Majeka House in Stellenbosch is still being talked about, and it appears that Mrs Donnelly did not obtain permission to do consulting work from her bosses at New Media Publishing.  The conflict of interest in this award must have caused the publishing company, the Eat Out staff, and Mrs Donnelly severe embarrassment, and it has severely dented the credibility of the Eat Out restaurant awards, which determine chef reputations and shape restaurant incomes for the year ahead.

There has been a deafening silence from New Media Publishing generally and from Abigail Donnelly specifically since we wrote about her Majeka House involvement, and no one in the industry has dared comment publicly, for fear of being victimised (this happens, a chef telling me that he provided feedback some years ago, and never made the Top 20 list again!).  Until the Eat Out Awards ceremony on 20 November I had nothing but the highest regard for Mrs Donnelly and her integrity, and even defended it when I heard mutters about Mrs Donnelly being the sole Eat Out Restaurant Awards judge this year.  We thought she could pull it off without controversy, but it appears we were wrong.

The Makaron Restaurant consulting non-disclosure by Mrs Donnelly is completely unacceptable, and therefore I contacted the Managing Director of New Media Publishing, but the e-mail to Bridget McCarney was returned, stating that she is on a sabbatical for a few months.  I was advised to send the e-mail to the two directors Irna van Zyl and John Psillos, and it was Ms van Zyl who quickly and honestly answered, having sought Mrs Donnelly’s input too.  We publish the communication between ourselves and Ms Van Zyl below, and one can read Mrs Donnelly’s anger in her reply.  My last and the ultimate question which Ms van Zyl did not answer was if Mrs Donnelly had sought permission to do the consulting work, this being the New Media Publishing policy.  The non-response is a deafening admission that this did not happen:

From: Whale Cottage Portfolio

To: bmccarney@newmediapub.co.za

Sent: Wednesday, December 07, 2011 1:40 PM

Subject: EAT OUT

Dear Bridget

I want to ask you what the policy is about your staff, and Abigail Donnelly specifically, consulting for restaurants? I am very perturbed about Abigail’s position as sole Eat Out judge, and the conflict of interest that has arisen with Makaron Restaurant having made the Boschendal Style Award shortlist, as well as it winning this category.  I have also picked up that its owner won the Review of the Week on the Eat Out newsletter last week.  Can we expect Makaron to be the Eat Out Top 10 Restaurant next year? Can we please receive a declaration of all the restaurants to which Abigail consults?

From: Irna van Zyl

To: Whale Cottage Portfolio

Cc: Anelde Greeff ; Abigail Donnelly ; John Psillos ; Bridget McCarney

Sent: Wednesday, December 07, 2011 4:29 PM

Subject: Re: EAT OUT

Dear Chris

I’ve discussed your concerns with Abigail Donnelly in her capacity as Editor of Eat Out and Anelde Greeff, Content Director of Eat Out. As you have probably gathered Bridget, our MD, is on a mini-sabbatical but I will endeavor  to reply to your questions as well as I can.

Here are the facts:

Abigail did a once-off consultation with Makaron before the restaurant was opened and made it clear to the owners at that time that because of her involvement the restaurant would not be eligible for any of the Eat Out Awards that involved food. At the time the chef that she was consulting to left the restaurant without implementing Abigail’s menu. The Style awards was not judged on the food. It was judged, as Abigail explained at the Eat Out Awards, on the setting, the detail in the wallpaper, the underfloor lighting of the bathrooms, the beautiful chairs, handmade crockery and the overall beautiful look of the restaurant, to which she had no input as a consultant.  In terms of the Review of the Week Anelde Greeff explains that in order to be representative countrywide they choose a review from a specific area each week as the “winner”. It is their policy that the “winning” review should be one with a positive slant. It is unfortunate that the review was the one written by the owner but completely coincidental. The choice of Review of the Week has nothing to do with Abigail, who is not involved in the website in an editing capacity.  Just one last comment: the Top 20 shortlist of restaurants is decided on after careful consultation and consideration of the input of all Eat Out’s 20 countrywide reviewers, reader opinions throughout the year and other opinions from foodies. At Eat Out we were just following the example set by Lannice Snyman years ago as the founder of the restaurant guide, who acted as the only judge of the awards for several years before Sam Woulidge became the editor and a panel was appointed to assist her.  I hope this clarify things for you.

From: Whale Cottage Portfolio <whalecot@iafrica.com>
Date: Wed, 7 Dec 2011 17:09:56 +0200
To: Irna van Zyl <irna.vanzyl@newmediapub.co.za>
Subject: Re: EAT OUT

Dear Irna

I appreciate your speedy and detailed reply. My information is that Abigail

*    designed the current menu at Makaron, which has been inherited by the new chef, who told me this directly

*   called a supplier just a few days before the Eat Out Awards on 20 November, requesting a specific type of product from the supplier for Makaron Restaurant.

In general, if you go to Makaron, you will not see what has been written about it to justify it winning the Style Award.  Most of the description relates to the M Lounge (their bar), which is across the passage, and is not part of Makaron restaurant, with a different name and a vastly different decor style.  The accolade is completely over-written, in my opinion, and one senses that it was written by Abigail, gushing to please a client. I have always held Abigail in high esteem, but I think that it is absolutely not acceptable that she consults to any restaurant in any capacity at all whilst she is editor of Eat Out and the sole judge of the Award winners.   She, Eat Out, New Media Publishing, as well as Majeka House have lost credibility through this. You have not answered as which other restaurants she consults to.

From: Irna van Zyl

To: Whale Cottage Portfolio

Cc: John Psillos ; Anelde Greeff ; Abigail Donnelly ; Bridget McCarney ; Claire Buchanan

Sent: Thursday, December 08, 2011 11:43 AM

Subject: Re: EAT OUT

Dear Chris

Herewith Abigail’s comments as requested by me. I think it’s quite clear from her replies that Makron (sic) did now implement her original menu and is changing it. She also does not consult to other restaurants. Thanks for your feedback, we always welcome it. Best regards

Irna

Hi

I am not sure where she gets her facts. I called Angus from Spier when the ex chef was still at Makaron requesting beef cheeks well before the Eat Out Awards. The new chef has taken it off the menu and replaced with oxtail and I mentioned yesterday is already putting her own menu together. If I showed favouritism then I would have judged them but the owners knew this when I consulted. They are also aware that I am unable to judge them next year until Tanya has her own menu. I have never written anything about the style award for Makaron only the comment I wrote was for the magazine which was about the chairs, crockery and the feeling of the restaurant. I am not consulting for any other restaurants. There is absolutely no favouritism I awarded a restaurant with the best style.

Thanks
Abigail

From: Whale Cottage Portfolio <whalecot@iafrica.com>
Date: Thu, 8 Dec 2011 14:06:21 +0200
To: vanzyl <irna.vanzyl@newmediapub.co.za>
Subject: Re: EAT OUT

Dear Irna

One question remains: What is the policy of New Media Publishing about its staff consulting – e.g. Abigail/Makaron, Etienne Hanekom/Makaron? Thank you

From: Irna van Zyl

To: Whale Cottage Portfolio

Sent: Thursday, December 08, 2011 7:31 PM

Subject: Re: EAT OUT

Dear Chris

The policy is quite simple: staff members have to ask permission to take on any freelance work and it then is in the discretion of their manager to grant the permission or not. Etienne Hanekom is on a freelance contract and the same rule does not apply to freelancers. But it is something that you have highlighted now and we will look at this carefully in future.

From: Whale Cottage Portfolio

To: Irna van Zyl

Sent: Thursday, December 08, 2011 7:34 PM

Subject: Re: EAT OUT

Thank you Irna.  Apologies for belabouring the point – did Abigail have permission to consult to Majeka House?

No reply was received to the last e-mail, sent a week ago!  Two weeks ago I was astounded to see in the Eat Out newsletter that Majeka House owner Karen de Quecker won the Eat Out Restaurant Review of the Week for her review of Pane e Vino, a lightweight four-line feedback about how much she enjoys eating there, a restaurant which belongs to her friends the Dalla Cias, and so the conflict of interest continues!

Mrs Donnelly has been under severe observation from chefs and restaurants this year, after she announced her decision to let go her judging committee, and to become the sole Eat Out judge.  I have heard how early or late she came to judge candidate Top 20 restaurants, how much and what she ate, and the glowing praises she heaped on each chef.  Many chefs were disappointed when the Eat Out Top 20 Restaurant shortlist was announced.  I am sure that the industry would join me in insisting that Mrs Donnelly cleans up her act, to become squeaky clean, and to not create any conflict of interest by consulting to restaurants!

POSTSCRIPT 18/7: It is heartening to see that the Eat Out Boschendal Restaurant Style Award judging will be done by VISI magazine’s editors, the magazines being sister publications at New Media Publishing.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage