The Sweet Service Award goes to FitBit, for their fantastic service when I handed in my Charge 3 tracker at Sportsman’s Warehouse at The Point in Sea Point for repair. The staff at the outlet told me that it would cost R100 to courier my tracker to the repair centre in Johannesburg, and that I would be liable for the repair cost, without being able to quote for it. It would take weeks to do the repair, given that fewer staff were working.  I was very reluctant to send my tracker off, after hearing this information. But when the FitBit was really playing up, no longer measuring all my steps, and not measuring my heart rate at all, I had no option but to hand it in at the outlet, as a last resort. Ten days later I received a Sms, informing me that I could collect the tracker at Sportsman’s Warehouse at no charge, I went there immediately. I was delighted to be told that I could select a new tracker, and that the upgraded FitBit Charge 4 costs the same as the Charge 3, so I could go home with a brand new upgraded FitBit, which Steve from Sportsman’s Warehouse synced with the FirBit App on my phone.  Continue reading →