Tag Archives: Christmas

Whale Cottage Portfolio supports wine farm upliftment Pebbles Project

We are delighted to have found a wonderful project to support, and it being Christmas, has made giving even more fulfilling.

Whilst visiting Grande Provence in Franschhoek yesterday, I came across the Pebbles Project in the Gallery, and a collection of artwork by children from disadvantaged backgrounds in Western Cape schools.  We bought a painting of a beach scene for our Whale Cottage Camps Bay, which had been painted by Elizna Gertse, a 13 year old learner attending the Bergendal School, and who lives on the Fairview wine estate.   In a description attached to the painting, Elizna wrote that she wants to become an actress when she leaves school, and enjoys doing her school work, because it will bring her far.

The Pebbles Project was launched in 2004, and its focus is children whose lives are affected by alcohol.  The fundraising organisation works with wine farm owners, to uplift farm worker communities and encourages the education of workers’ children.   Wine estates that support the Pebbles Project include Backsberg, Delheim, Eikendal, Fairview, L’Avenir, Villiera, Bosman, Remhoogte, Neil Joubert Wines, Hartenberg Estate, Kaapzicht, Koopmanskloof, and Morkel.

We are proud to have assisted Elizna and her classmates in raising funds for the Pebbles Project and the good work that they do.  www.pebblesproject.co.za

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage

Restaurant Review: Delaire Graff Restaurant is friendly professionalism and class!

In the past one and a half years that the Delaire Graff Restaurant has been open, I have had two excellent and one negativeexperience, the last one unfortunately having left such an impression on me that I did not return for a year.  Last week I went back, and was blown away (almost literally by the South-Easter too) by how professional and friendly Delaire Graff and its staff are.   The restaurant is not inexpensive, and therefore it is the perfect place at which to celebrate a special event or achievement.   Its setting above the Helshoogte Pass in Stellenbosch gives it a perfect view onto the surrounding vineyards and mountains.

The wine estate must be one of the Winelands’ properties which is supported by one of the largest investments (the owner is Laurence Graff, a Switzerland-based jeweller owning 30 branches of Graff Diamonds around the world, in the news last year when one of its London stores suffered the biggest jewellery heist ever).   Graff bought the estate from John and Erica Platter, spent millions of Rands and years of time to redevelop the property, first building the Delaire Graff Restaurant, winery and winetasting centre, and earlier this year adding the Delaire Graff Lodge with Indochine restaurant.  I have written previously about the monumental artwork spread across the estate, not only in terms of the top artists whose work is displayed, but also the sheer size of many of these.   The artwork displayed is by father and son Anton and Lionel Smit, Dylan Lewis, William Kentridge (the s-shaped leather seating in the restaurant was matched in colour to the Kentridge!), Deborah Bell, Fred Schimmel, Sydney Khumalo, Cecil Skotness and Maurice van Essche.

As I entered the restaurant building I could not miss the new Lionel Smit painting in the reception hall, overshadowing even the massive Christmas tree.  The attention paid to decorating the Delaire Graff building for Christmas cannot be overlooked, with massive Christmas trees in the restaurant, reception hall and winetasting room, each decorated in a specific colour scheme, putting me into a Christmas spirit I have not experienced in a restaurant so far.   As the external gates were open when I arrived, the gatehouse could not report my arrival, so that there was no one to personally welcome me in the car park, as used to be the case.   Yet there were three staff members in the massive Reception Hall, all beaming in friendliness, but none asked where I was going and if I needed help to find my way to the restaurant.  I did note a new shop selling clothing as well as some display stands selling Graff jewellery off the Reception Hall, which had opened a few days before.  (Both the jewellery salesladies were not available when I wanted to get an idea of prices, and the clothing shop salesladies hazarded a guess at R80000 for a pair of diamond earings).

But once I had reached the restaurant, charming new Maitre’d Nadia Kotze was waiting for me.   She had reserved a table inside because of the wind, but I chose to sit in a sheltered section outside, due to my cellphone being particularly active that lunchtime.   Quickly a table was set up, a jug of ice water brought to the table, with a lovely linen serviette, WMF cutlery, and a Peugeot grinder for the pinkish Himalayan rock salt filled with lots of mineral goodness, with a matching pepper grinder.   Everything is colour matched in the restaurant, the interior designer being David Collins from London, in that the table underlay, the decorations on the Christmas tree, the menu and the winelist cover all are in shades of yellow/gold/orange.  The menu holder is stylish, with blue edging inside.   Music is piped throughout the building, and has a distinctly European feel, including French and Italian songs.

Chelsea came to introduce herself, and offered me a choice of three breads – ryebread, focaccia sprinkled with rocksalt and rosemary, and ciabatta.   Nadia pointed out the barbeque as we stepped outside, with which chef Christiaan Campbell is experimenting, she said, preparing kingklip and chicken on it on alternate days.   Staff look smart in white shirts and black pants, and a black Delaire branded apron.   Everyone coming to the table beamed, and called me “Mrs von Ulmenstein”, showing their professional touch without familiarity. Even Johann Laubser, the Delaire Graff Estate GM, came to greet me.   Nadia has only recently moved across from Zacharay’s at Pezula.  She has previously been a Food & Beverage Manager at the Liz McGrath Collection of hotels, and has done the cruiseliners.   Chef Christiaan has been at the restaurant since it opened, and must be one of the few original restaurant staff still there.   Chef Christiaan laughed when I said this to him, when he came to say hello, and said quietly that he is a loyal chef, a nice answer!   He said that they had been disappointed to receive negative feedback about the restaurant’s service levels, but had taken stock earlier this year, and have addressed the shortcomings in this regard.  The service I received was excellent.

Given that it was the chicken barbeque day, and that I sat close to the barbeque outside, I ordered the Roast chicken, confit leg deep-fried in a batter, and a smoked corn and parsnip mash.   I loved the colour the corn added to the mash, and the smoky barbeque taste of the roast chicken (R155).  Having been ill for the four days prior, my appetite was not yet back to normal, and therefore I took some of the dish home.  Starter options cost between R85 – R105, and include paprika squid, buffalo mozzarella, goat’s cheese fritters, cured beef, ceviche of red fish, and yellow fin tuna.  Main courses start at R110, for Primavera, and peak at R295 for Cape Rock Lobster.  Other main courses include fish and chips, pork belly, seared salmon trout, Waterberg beef, and line fish.   A number of sides can be ordered too.   Nadia was such a good salesperson that she persuaded me to have a refreshing fruit feast for dessert, being apricot panna cotta, with nectarine sorbet, star anise marshmallow, plum soup, with macerated apricots (R55).   Other dessert options cost R65, and include a chocolate sandwich, pistachio nougat, and strawberries.  Gelato costs R25 per scoop.  “Handcrafted cheeses” can be ordered at R95.   Interestingly, the dessert and cheese options each had a wine pairing suggestion on the menu.   I had a lovely frothy cappuccino with my dessert, expensive at R30. 

The winelist contains the Delaire wine collection, including Sauvignon Blancs (R170 – R320), Chardonnay (R210), Rosé (R140), Shiraz (R175), Red Blend (R220), Port (R320) and Semillon Noble Late Harvest (R300).  A small selection of other wine brands is offered per variety.  Champagnes are by Taittinger (R1500), Billecart-Salmon Rose NV (R1650) and Louis Roderer Cristal (R7750). Méthode Cap Classiques range from R245 (Colmant Brut Reserve) to R950 for Graham Beck Cuvee Clive.   Southern Right Sauvignon Blanc costs R170, and an imported Domaine Lafond Sancerre Sauvignon Blanc costs R620.  Pax Verbatim 2007 Shiraz costs R295, Cirrus 2006 R455, and Stark-Conde Three Pines 2007 R 550.    Wines by the glass cost R 40 – R 55, and are predominantly by Delaire, with Bon Courage Brut Reserve costing R55.

The bathrooms at Delaire Graff are the best-smelling, cleanest, and tidiest I have every experienced at any restaurant.   I had not seen the tasting room before, and saw in it not only the attractively labelled Delaire wines, branded shirts, but also the latest Platter and Rossouw’s Restaurants guides.  My eye also caught the attractively packaged Delaire Graff chocolate slabs and mini-chocolate collection packs, which looked like they could make the perfect Christmas presents, even if not inexpensive.   Michael walked me out of the building to the car park, a nice touch I remember from the early days of Delaire Graff Restaurant.

Delaire Graff Restaurant has an interesting counterpoint with the “new” Tokara Restaurant with chef Richard Carstens across the road.  I could not see any dramatic changes to the Delaire Graff Restaurant menu as a result of the “new” competitor, and the service is very much improved.   It will be interesting to see how both restaurants fare on the Eat Out Top 10 restaurant list in 2011.  

POSTSCRIPT 7/8/11:I popped in at Delaire Graff this afternoon, after lunch at the close-by de Huguenot Restaurant.  I was impressed once again with how classy and professional this wine estate is.  It was the perfect afternoon to sit outside.  I had a frothy, almost creamy, cappuccino, and a study in strawberry with it – there were dried and fresh strawberries, strawberry granite, meringue crumbs, vanilla pastry creme, black pepper shortbread, and strawberry ice cream, a refreshing and attractively presented dessert.

Delaire Graff Restaurant, Helshoogte Pass, Stellenbosch. Tel (021) 885-1270.  www.delaire.co.za  (The website contains menus for both Delaire Graff Estate restaurants, and has an Image Gallery).   Mondays – Sundays lunch, Mondays – Saturdays dinner.   Booking is advisable.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage

So how well is Cape Town really doing in the World Cup?

Cape Town Tourism issued a media release “A Mid-Way 2010 FIFA World Cup Report from Cape Town Tourism” on Friday, which has (frighteningly) been picked up by news agencies and reported upon immediately.

My problem with surveys conducted by companies that do not have the faintest idea of market research is that the answers received will only be as good or as bad as the questions asked.  I knew immediately that the results would be used for publicity purposes when I received a survey participation request as an accommodation establishment from Cape Town Tourism two weeks ago.

The first questionnaire was embarrassingly bad, with poor grammar, poor time scales provided as answer options, leading questions asked, and a 5-day timeline referred to when they meant 7 days!   I wrote to Cape Town Tourism CEO Mariette du Toit-Helmbold immediately, telling her that it would be irresponsible if the results were to be used for PR purposes.  I offered my help, having been a market researcher for 20 years, and was sent the second accommodation survey for input a week later.   I had to correct almost every question, and hoped that it would be used as it had been corrected.  But no, many questions were altered, new ones introduced relative to the draft questionnaire, making comparison between week 1 and week 2 impossible, more grammatical errors were made in that my corrections were “corrected” nonsensically, so much so that I wrote to Du Toit-Helmbold again, withdrawing my offer to assist in future, in not wanting to be associated with such unprofessional work and by implication condone its irresponsible use for publicity purposes.

And so two days after the last “survey” went out, the results of the two weeks’ “surveys” were neatly packaged and presented as a valid “survey” and findings presented as the gospel in a press release for all the world to read!

The first problem is that the sample size is not specified – i.e. the number of respondents relative to the universe of accommodation establishments.  Second, the “survey” only would reflect Cape Town Tourism members, and not all accommodation establishments in Cape Town (in Camps Bay, for example, most guest houses do not belong to Cape Town Tourism) – this is not mentioned in the press release, which is irresponsible in itself.  Third, the geographic definition that was used in the press release was the “Cape Town Metropole” – in my definition that would be the inner city of Cape Town, but in the definition of the City of Cape Town, it would be the municipal area of the whole area of Cape Town (e.g. Southern Suburbs, Atlantic Seaboard, Northern Suburbs, and even Somerset West and Strand).   Incorporating all of these areas of greater Cape Town would certainly skew the findings – whilst the press release referred to such areas as Green Point and City Bowl, the suburb of the respondents was not asked in the questionnaires, which makes one wonder how they got to this information!

And so if one were to waste one’s time in evaluating the results of the accommodation “survey”, the finding of a 40 % average occupancy would reflect the geographic bias in the “survey” design, as low occupancy of guest houses in Somerset West or Durbanville would reduce the higher occupancies in the city and Atlantic Seaboard areas on average.   The press release reports an average occupancy of 71 % for the City Bowl, Waterfront and Green Point areas.  Once again, this finding is questioned as the geographic question was not asked, and the respondents were anonymous!   Where the press release states that the “survey” found that business had improved in the second week of the World Cup, our experience in Camps Bay is the opposite, it having become very quiet since the departure of the England fans last Monday. The majority of the 25000 Dutch fans (unfortunately for Cape Town) camped at the Berg River Resort in Paarl.

Even worse is the predictions that are made by the writer of the release, sent out by the Cape Town Tourism’s PR company Rabbit in a Hat Communications, the authors of the “survey” questionnaire.  It finds that the average length of stay is only 3 – 4 days (we would disagree), and predicts that the “length of stay in Cape Town will increase as the tournament progresses.  Cape Town hosts a Quarter Final on Saturday, 3 July and the Semi Final on Tuesday, 6 July 2010 and expects visitor numbers will peak during these times”.  Anyone observing the movement of soccer fans will know that this is a dangerous prediction to make, and that soccer fans follow their teams, not cities!  The teams playing the Round of 16 in Cape Town tomorrow are Portugal and Spain, and Germany faces Argentina in the Quarter Final on Saturday, but no additional bookings have been received from their fans.  The teams for the Semi Final are not yet known, and therefore bookings are not being made for these dates yet.  However, it may be impossible to still buy tickets for these last three Cape Town matches, as they were the first to be ‘sold out’, according to media reports.

More reliable information is contained in the press release as far as other tourism World Cup indicators are concerned:

*   Cape Town International airport reports that its number of international arrivals is up by 44 %, the busiest day to date being 20 June, when 25 000 passengers were “processed”.   Bookings for flights to South Africa were being made while England was playing Slovenia last Wednesday, the release says.

*   Luxury coach company Springbok Atlas reports fully booked coaches, with two trips per day per coach on average

*   Car rental companies “are reporting mixed results, many saying that figures have been disappointing but that business increases around match days”, say the press release.

*   The 18 branch offices of Cape Town Tourism report a 16 % increase in “international visitors” and a 3 % decline in “domestic visitors”, compared to the same period as last year.  One wonders how this is recorded, as the country of origin has never been seen to be recorded when visiting such a branch.

*   The V&A Waterfront reports that its tenants are enjoying trading as in the summer season, with 150 000 – 160 000 persons per day (not all tenants would agree).

*   The Table Mountain Aerial Cableway Company reports increased business of 50 % higher than in 2009

*   The Cape Quarter reports good results for its restaurants, and less so for the retail tenants

*   Tour operator business has increased by 20 % (this comes from another Cape Town Tourism “survey”, so the result should be treated with caution, as the sample size was not revealed)

*   Restaurants must be trading very poorly, as their business levels compared to 2009 are not reported

*   Probably the most valuable measurement of success of the World Cup to date is the media coverage for Cape Town.   Cape Town Tourism reports that it has hosted 205 international journalists since January until 10 June, mainly focusing on the readiness of the city to host the World Cup.   Since 11 June 85 international journalists were hosted on sightseeing tours of the city, and information was provided to 93 media channels.  The Media Centre at the Cape Town Stadium, as well as at the Fan Park at the Grand Parade, is staffed by Cape Town Tourism, and the brochures and information packs provided to the media are commendable.

(An irony is that FIFA President Sepp Blatter wanted a new stadium in Cape Town for media purposes, because Table Mountain could not be seen from the old Green Point Stadium.  The few meters that the Stadium had to be moved meant a spectacularly beautiful new building for the city, which in fact is the backdrop for much international media reporting, taking away from the beautiful landmarks Cape Town has.  The new Stadium therefore is an important landmark in its own right, a surprise outcome).

*   VIP visitors to Cape Town have been an accolade for the city (not reported upon by Cape Town Tourism), and the stay in Cape Town last week by Princes William and Harry, London Mayor Boris Johnson and David Beckham have already been documented on this blog.  Now Bill Clinton is visiting the city, staying at one of the Penthouses of the One&Only Hotel in the Waterfront.   Prince Harry has also returned to Cape Town after last week’s match, and was seen having lunch at the Grand on the Beach on Thursday.

*   One should not forget how good Cape Town is looking, and the World Cup has done the city proud in its upgraded and largely smooth-flowing N1 and N2 highways, its beautiful new airport building and recently renovated train station, its modern buses, upgrade of Green Point, upgrade of the Grand Parade, the great walkability of the Fan Mile, the greening of Green Point, and upgrade of the Metropolitan Golf Club, new modern street lighting around Green Point, the lit-up Table Mountain – all combining to make Cape Town feel like a world-class city, even to its residents!

*  If media reports are to be believed, Cape Town has been approached to host the Olympic Games in 2020 – what an amazing compliment for the city.

To fill the tourism gaps in Cape Town (having been left out of much of the action in only having eight matches played at the Cape Town Stadium, and no teams based in the city), Cape Town Tourism has embarked on a “Come to Cape Town” marketing campaign, to attract Johannesburg-based soccer fans to come to Cape Town in-between matches.  Airline partners are offering flights at R 700 one-way, while accommodation establishments are offering their rooms at R 500 per person.

*   Cape Town Tourism’s funder, the City of Cape Town, simultaneously reported on the status of Cape Town, but this was not incorporated in the Cape Town Tourism press release.   Mansoor Mohamed, the Executive Director of Economic and Social Development and Tourism of the City, indicated that informal traders were doing well,  more expensive hotels were experiencing low occupancy (20 – 40 %), and that restaurants “are also doing better than expected trade, with some even beating their actual Christmas figures”, reports South Africa.info.  We disagree with the restaurant finding, having experienced empty restaurants, and observing soccer fans mainly ordering beer and very little food when they sit in pubs and restaurants.    Mohamed has admitted that his observations are based on “initial surveys”, and stated that the economic impact of the World Cup will be established by means of comprehensive research at the end of the tournament.  “The World Cup is the single most important event for South Africa and the African continent in recent time.  It is positively changing the world’s perceptions about Africa” Mohamed said.

*   A very low-key but most high profile event taking place in Cape Town until today (not reported upon by Cape Town Tourism in their media release) is the Fortune, TIME and CNN Global Forum.  About 140 heads of global and local companies such a Royal Dutch Shell, China Mobile, Deutsche Bank, The Coca Cola Company, DuPont, Rio Tinto Group, McKinsey & Company, Trilogy, Merck Vaccines, Kissinger Associates, Inc, De Beers Group, Richemont SA, One&Only, Naspers Limited, De Beers Group, SEACOM Limited, ABSA Group Limited, Standard Bank Group, Symantec, First Rand Limited, Sanlam Limited, Pioneer Foods, Investec Asset Management, and Daimler, paying $5000 each to attend, will meet influential persons from TIME magazine’s top 100 list, reports the Weekend Argus.  Bill Clinton, Ex-President FW de Klerk, Minister in the Presidency Trevor Manuel, Minister of Trade & Industry Rob Davies, Francois Pienaar, and World Cup Local Organising Committee Danny Jordaan and others will be addressing the Forum, while President Zuma will be addressing the delegates via satellite from the G20 summit in Canada. High level journalists and news anchors from Time, Fortune, CNN, and CBS News will also attend the Forum at the Cape Town International Convention Centre.  Delegates are staying at the Mount Nelson Hotel and the Cullinan Hotel.

There can be no doubt that Cape Town is busier than it would have been in any other June.  The reality is that May was the worst month ever experienced, the World Cup having created a vacuum of bookings.  One hopes the same is not true for the rest of July.  It is disturbing to see the low number of bookings made for Christmas and New Year, traditionally the most popular period in Cape Town, and a period that would have been booked up by now already.  If Whale Cottage Camps Bay is anything to go by, it is going to be a lean summer, despite the World Cup hype – the British travellers are the largest source of bookings for Cape Town, and they are under severe financial pressure with the new Conservative/Lib-Dem government having imposed stringent financial measures in their budget earlier this week, including an increase in VAT of 2,5 percentage points to 20%.  Many countries in Europe are also facing tight economic measures imposed by their governments (e.g. Greece, Italy, Spain) and even Germany is affected by Europe’s economic woes.

An interesting issue is the effect of the World Cup on travel aspirations to South Africa of Americans.  The American soccer fans were the largest ticket-buying nation of all, beating England and Germany, and were the first to book, more than a year ago.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com