Tag Archives: Commodore Hotel

Bocca restaurant to open shortly, first to offer pizza on Bree Street!

Bocca coming soon Whale CottageLast night my friend Whitney Wentzel and I enjoyed a very generous dinner at Burrata, losing track of the number of courses we enjoyed.  I had been invited to hear from co-owner Neil Grant what exciting developments are planned at Bocca, which will open on the corner of Bree and Wale Streets in mid-September, as well as longer term at Constantia Uitsig, when they take over the former River Café, with a name change.

Bocca (means ‘mouth’ in Italian) will seat 70 diners on two levels inside, as well as a further 23 on a deck extending out of the restaurant on Bree Street, which has an extra-large pavement.  Neil and Chef Annemarie Steenkamp will open Bocca, with the assistance of Matteo, a sommelier who has worked on the cruise ship The Residence at Sea.  He in turn will have a sommelier supporting him.  The Bocca kitchen is smaller, Chef Annemarie said, but she is excited in having designed most of it herself.  A sister pizzaBurrata Chef Anemarie Steenkamp Whale Cottage oven to the one at Burrata, also sourced from Naples, has been installed, in orange.  Space has been allowed for a bar counter.  Seating is at counters, as well as at custom-designed tables and chairs.  There will be more colour in the interior, and less industrial design, than at Burrata. The interior design was done by INHOUSE designers, who also designed the interiors of Burrata, The Test Kitchen, The Butcher Shop & Grill, and Carné. A number of locations were considered for the new restaurant, including the former Rhapsody’s space on Main Road in Green Point.

Neil and his business partner Barry Engelbrecht are delighted that they found the Bree Street Continue reading →

‘Master of the Trade Routes’ Culinary Challenge spices up V&A Waterfront restaurants!

The V&A Waterfront is running a spicy winter restaurant promotion to encourage locals and tourists to try out 27 of its restaurants, and to vote for the restaurant with the best ‘fusion, winter-style dish’ that is affordable too.  The promotion runs until 22 August, and reflects the Cape’s culinary roots over the past 360 years, including Indian, Malay, Chinese, French, British, Dutch, Portuguese, and French, the port of Cape Town being the melting pot of the flavours of the Cape.

The promotion was designed by the V&A Waterfront’s advertising agency Jupiter Drawing Room, and its communication quality reflects the V&A’s leadership as the best shopping mall in the Cape.  The Culinary Challenge is communicated via a Sunday Times insert, the electronic boards and posters in the V&A, and a ‘Master of the Trade Routes’ display emblem resembling a plate at participating restaurants.  Dash at the Queen Victoria hotel, Signal at the Cape Grace, The Atlantic at the Table Bay hotel, Nobu and Reuben’s at the One&Only Cape Town, Willoughby’s, Wang Thai, Harbour House, San Marco, La Playa,  Quay 4, Balducci’s, Meloncino, OYO at the V&A Hotel, The Quarterdeck (Portswood Hotel), Primi Wharf, Clipper at the Commodore Hotel, Den Anker, City Grill Steakhouse, Krugmann’s Grill, Karibu, Jewel of India, Greek Fisherman, Hildebrand Ristorante, Sevruga, Tasca De Belem, and, interestingly, The Grand on the Beach, are the participating restaurants.  In addition, but not participating in the Culinary Challenge as such, are Emporio Leone, offering a trio of South African dessert classics (malva pudding, a milk tart macaroon, and peppermint crisp tart truffle) at R35, and Gelato Mania, offering a gelato flavoured with vanilla pods from Mauritius.

Each restaurant will offer a ‘signature dish‘, and other dishes may form part of a winter special for the Culinary Challenge.  Nobu’s Winter Bento Box costs R275, with a cold and a hot section of three dishes each and a dessert; Reuben’s at the One&Only Cape Town is offering a Steak & Guinness Pie at R125; Willoughby’s signature dish is ‘The Bomb’, a tempura prawn roll with spicy seared Tuna and Avocado wrapping, at R129; Harbour House is offering a free-range short rib at R120; The Atlantic has a 2 course offer, being Lamb Parpardelle, preceded by a cauliflower puree with smoked Franschhoek trout and poached quail egg for a good value price of R120; Hildebrand Ristorante charges R90 for its signature Chocolate and Ginger Venison; Quay 4 has Malay Kreef Curry as its signature dish for R90; and Dash is serving pan-seared magret duck breast on spiced pear purée with sage and quinoa, at R95.

Not having been to Signal restaurant since it changed from Bruce Robertson’s One.Waterfront, I chose the Cape Grace restaurant, which has painted wall murals reflecting the Cape’s historic origins, done when the restaurant changed its name, and these make Signal a forerunner for the V&A Culinary Challenge on its decor and interior design alone! There is no shortage of staff at Signal, and each one of them greets one as if one is there on daily basis.  The tables have tablecloths, with a mix of traditional wooden chairs, ghost chairs, and leather upholstered chairs. Each table has a vase with a protea, and throughout the hotel the national flower is used, suiting the ‘Proudly Cape’ promotion theme too. Cutlery is posh Hepp Exclusiv.  Three chandeliers have small copper pots with the crystals.  Seating sections in the restaurant are divided by what look like sash window frames, giving the room a Cape Dutch feel.  Its A la Carte menu states that it offers ‘Cape Cosmopolitan Cuisine’, being ‘global contemporary dishes with a unique Cape twist’. The menu introduction echoes the theme, stating that sailing boats braved the high seas to introduce the ‘world to the wonders of fragrant herbs and spices’. Using marine-inspired terminology, it continues about its approach to food: ‘Signal encourages the global traveller to plot a course over the Cape’s ancestral landscape. With ingredients encompassing responsible and sustainable food practices and dishes crossing worldwide borders, we welcome you and hope you enjoy your journey’. The black leather covered winelist contains an extensive collection of 40 wines by the glass, and 150 wines by the bottle, complementing the cuisine served. The wines are not inexpensive, but there is a wide price range offered.  For example, in the Shiraz category, the thirteen wines offered range from R72/R195 (Glenwood 2008) to R925 for Haskell Pillars 2008.

As the V&A had booked the table on my behalf, the staff handed me the beautifully designed Culinary Challenge menu automatically, but I did ask to see the A la Carte menu too.  The restaurant offers as its Culinary Challenge signature dish a ‘De-constructed Bobotie‘, being a very rare prepared bobotie-spiced Springbok loin, roasted parsnip, pickled mango purée, almond crumble, and a curried lentil jus, costing a mere R95.  One can also order 3 courses, at R195, very good value. As I am allergic to mussels, the Assistant Restaurant Manager Sean O’Brien kindly allowed me to substitute a starter from the A la Carte menu for the Aromatic coconut and ginger broth with steamed mussels and coriander foam.  The dessert was a typically South African Peppermint Crisp Tart, served with fresh peppermint ice cream, and Pastry Chef Lorraine Meaney had made gold-dusted Valrhona chocolate discs to place on top of each individual tart.  With the cappuccino friandises, being an apricot jelly slice, a beetroot chocolate blondie, and a caramel macaroon, were served.

Voting for the ‘Master of the Trade Routes’ is done by food bloggers, writers, and critics, as well as by the public, for the People’s Choice Award, in selecting the winning restaurant(s).  Food writers were spoilt with a most beautiful spice box, to encourage them to review a restaurant of their choice. A beautifully designed locked box collects the evaluation sheets diners have to complete for the voting.  Various aspects have to be rated, including presentation, taste, interpretation of the fusion theme, service, ambience, and value for money.  Clients eating at a participating restaurant stand a chance to win meal vouchers and attendance at the gala event aboard the SA Agulhas II, at which the winners out of the Top 8 restaurants will be announced.

The quality and value for money offer experienced at Signal restaurant for the ‘Master of the Trade Routes Culinary Challenge’ will make me try other restaurants that I have not been to in the V&A Waterfront in the next two months, not only for their good value, but also for the creative and spicy interpretation of the winter promotion theme.

POSTSCRIPT 3/8: The Top 8 restaurants in the V&A Waterfront’s Master of the Trade Routes Culinary Challenge have been announced in the Cape Times today: Signal at the Cape Grace hotel, Dash at the Queen Victoria hotel, Reuben’s at the One&Only Cape Town, Den Anker, The Grand on the Beach, Sevruga, Harbour House, and Willoughby’s.

POSTSCRIPT 31/8: Signal restaurant at Cape Grace won the Master of the Trade Routes Culinary Challenge, with Dash at the Queen Victoria Hotel coming second.  Sevruga won the People’s Choice Award, with its Miso-marinated kingklip dish.

V&A Waterfront ‘Master of the Trade Routes Culinary Challenge‘, see www.waterfront.co.za for the list and menus, and operating hours and days of the 27 participating restaurants. 1 June – 22 August.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Cape Town Hotels more optimistic about this winter than in 2011!

A year ago we first conducted a survey of top-end hotel rates in Cape Town.  We repeated the survey in August 2011, and in November 2011, to track hotel pricing trends. Ellerman House has re-established itself as the most expensive Cape Town hotel, starting at R 4590 per room, and the Peninsula All Suite Hotel remains the least expensive 5-star hotel, at R1200 per room, the same rate as November 2011 and lower than a year ago.  The hotels in Cape Town appear more confident about the coming winter season, judging by their pricing policy, only half of them having decreased their rates relative to the past summer.

The survey found that the average rate of the sixteen 5-star Cape Town hotels surveyed is R 2780 per room, just under R1400 per person, an average decrease by 23% relative to the November 2011 rates.   Across all 29 hotels surveyed, the average rate per room is R 2297, or just over R 1100 per person, 21% lower on average than in November. The most expensive Presidential Suite is at the One & Only Cape Town, at R58541 per day, a rate which has not changed since November.  Interesting is that larger top-end suites seem to have seen rate increases, while the standard rooms are more likely to be discounted.

Once again it was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator or a corporate caller, the questioning being very specific in this regard. Holders of a Protea Hotel Prokard would have had different rates quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the ‘best available rate’ information, costing time, one hotel putting the call on hold to piped music while they did their rate calculations.  The poor quality of the call handling and quoting by the hotel Reservations departments must be a concern for their bosses, quoting odd rates (i.e. not rounded off) very quickly, making it difficult to understand and record them accurately; interrupting while one was still speaking; inability to understand and hear the request, having to repeat the dates, and the number of persons;  the question ‘group or individual’ is asked bluntly, without explanation; not all hotels quote rates with breakfast included, despite being asked for this rate (Protea Hotels quote room only, and seem surprised when asked to add the breakfast rate); The Protea Hotel group quotes day by day rates, and the reservations staff struggle to quote an average rate, making it tedious to obtain quotes from them, as they have to quote the average rate and then add the breakfast rate. The Portswood/Commodore Hotels, Bay Hotel/Village & Life, and Newmark Hotels group have the same switchboard for different hotels, and even if one dials the specific hotel selected, one is asked which hotel one wants to book at!  For hoteliers it must be frightening to hear that not one of the 29 hotels called had a call to action, in encouraging one to make a booking, given that Cape Town has the best hotels in Africa.

Half the hotels have decreased their rates since November 2011, now quoting winter rates.  However, Steenberg Hotel increased its rate from November 2011, by 4%.  Interesting is the 36 % rate increase in the past five months for the African Pride Hotels 15 on Orange and Crystal Towers Hotel & Spa.  The Ambassador Hotel has increased its rate by 27 % since November 2011.  The Protea Hotel Breakwater Lodge has been known for its competitive rates, but has increased them by 24 % for winter, and is no longer the cheapest hotel of those surveyed.      The largest rate decreases since November 2011 were by the V&A Hotel (45%),  Dock House (37%), and the Cape Royale Luxury Hotel (35%).  The rate of the Protea Hotel Fire & Ice increased by a dramatic 107% relative to last winter!  The Commodore Hotel (61%) and Portswood Hotel (45%) also increased their winter rates strongly. Interesting is that the Steenberg Hotel, voted the best hotel in Africa by Conde Nast Traveler readers, ranks 4th on price now,  having ranked at 10th position a mere five months ago.  The Protea Hotel-operated properties generally are at the lower end of the price ranking, being more attractively priced to fill their beds.

The rates were checked telephonically yesterday for today, for the next three days, i.e. 3 – 6 May per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly . We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive, and reflect the rate change on the lowest priced room relative to our survey for May 2011 in brackets:

Ellerman House, 5 star, R4590 – R14680. (The 3-room villa was offered at R45441 and the 5-room villa at R68000). Tel (021) 430-3200 (8% rate decrease)

Cape Grace Hotel, 5 star, R4555.10 – R15388 for the penthouse, Tel (021) 410-7100 (1% increase)

Mount Nelson Hotel, 5 star, R3730 – R11290. Tel (021) 483-1000 (24% rate increase)

Steenberg Hotel, 5 star, R3580– R14580. Tel (021) 713-2222 (Not included in May 2011)

One & Only Cape Town, 5 star, R3490 – R58541 for the Presidential Suite.  The non-South African resident rate starts at R4856 Tel (021) 431-5888 (10% rate decrease)

15 on Orange Hotel, 5 star, R2750 – R5370 for the one-bedroom penthouse, Tel (021) 469-8000 (1 % rate decrease)

Crystal Towers Hotel & Spa, 5 star, R2650 – R3750.  Tel (021) 525-3888 (25% rate increase)

Commodore Hotel, 4 star, R2580 – R8040.  Tel (021) 415-1000 (61% rate increase)

The Westin Cape Town, 5 star, R2410 – R40000 for Presidential Suite. Tel (021) 412-9999 (19 % rate decrease)

Dock House, 5 star, R 2396 – R3115. Tel (021) 421-9334 (37% rate decrease)

Table Bay Hotel, 5 star, R2360 – R4760 for South African residents, R2840 – R6050 for non-South Africans. Tel (021) 406-5000 (25% rate decrease)

Twelve Apostles Hotel, 5 star, R2325 – R4565 for Bed & Breakfast, 3-course dinner, movie and popcorn, only for South African residents.  Non-South Africans pay R4165 – R8845 per room and breakfast.  Tel (021) 437-9000 (19% rate decrease)

Portswood Hotel, 4 star, R 2320 – R 3960.  Tel (021) 415-1000 (45% rate increase)

Cape Royale Luxury Hotel, 5 star, R2300 – R10000 for the Presidential Suite.  Tel (021) 430-0500 (35% rate decrease)

The Taj Hotel, 5 star, R2300 – R40000 for Presidential Suite. Tel (021) 819-2000 (5% rate increase)

Queen Victoria Hotel, not graded yet but seeking 5 stars, R2028 – R15000, Tel (021) 418-1466 (8% rate increase)

Bay Hotel, 5 star, R2000- R2800.  Tel (021) 438-4444 (25% rate increase)

Protea Fire & Ice Hotel, 3 star,  R1860 – R2110, Tel (021) 488-2555 (107% rate increase!)

Cullinan Hotel, 5 star, R1850  – R5159.  Tel (021) 415-4000 (14% rate decrease)

Victoria Junction Hotel, 4 star, R 1850 – R 2150 Tel (021) 418-1234 (10% rate increase)

V & A Hotel, 4 star, R1720 – R2170 . Tel (021) 415-1000 (45% rate decrease)

Ambassador Hotel, 4 star, R1590 – R2020. Tel (021) 439-6176 (17% rate decrease)

Winchester Mansions Hotel, 4 star, R1550 – R3550.  Tel (021) 434-2351 (5 % rate increase)

Southern Sun Waterfront Hotel, 4 star, R1550 – R3220. Tel (021) 409-4000 (11 % rate decrease).

Protea Hotel Breakwater Lodge, no star grading, R1445 standard room, R1690 business suite. Tel (021) 406-1911 (12% rate increase).

President Hotel, 4 star, R1306 – R1723. Tel (021) 434-8111 (11% rate decrease)

Peninsula All Suite Hotel, 5 star, R1200 – R3490.  Tel (021) 430-7777 (24% rate decrease)

Vineyard Hotel, 4 star, R1165 – R4270. Tel (021) 657-4500. (Not included in May 2011)

Cape Sun Hotel, 4 star, R1160 – R5920 for Presidential Suite.  Tel (021) 488-5100 (23% rate decrease).

POSTSCRIPT 4/5: Two Cape Town hotels, the Alphen Boutique Hotel (not yet included in this survey) and the Queen Victoria Hotel, are the only two South African hotels on the Conde Nast Traveler Hot List of Best New Hotels 2012.  Frommers.com has selected Steenberg Hotel in its Top 12 ‘Best Vineyards Inns & Hotels around the World’, the only South African hotel on the list.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

One&Only Cape Town becomes Cape Town’s most expensive hotel

Three months ago we conducted a survey of top-end hotel rates in Cape Town.  Given the tourism crisis in the Cape, I repeated the survey 10 days ago, calling the same hotels as well as two additional ones not included previously, asking them for their November rates.  The One & Only Cape Town has overtaken Ellerman House as the most expensive Cape Town hotel by far, starting at R6800 per room, and the Peninsula All Suite Hotel remains the least expensive 5-star hotel, at R1200 per room.  The survey found that the average rate of the sixteen 5-star Cape Town hotels surveyed is R 3630 per room, just over R1800 per person, an average increase by 34% relative to the August rates.   Across all 29 hotels surveyed, the average rate per room is R2908, or just over R1400 per person, 31% higher on average than in August. The most expensive Presidential Suite is at the Westin Grand, at R40000 per day.

Once again it was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator or a corporate caller, the questioning being very specific in this regard. Holders of a Protea Hotel Prokard would have had different rates quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the ‘best available rate’ information, costing time, one hotel putting the call on hold to piped music while they did their rate calculations.  I was shocked at the poor quality of the call handling and quoting by the hotel Reservations departments, quoting odd rates (i.e. not rounded off) very quickly, making it difficult to understand and record them accurately; interrupting while one was still speaking; surprising was the inability in many cases of the staff to understand and hear the request, asking me to repeat the dates, and the number of persons; for the first time, the question ‘group or individual’ was asked bluntly, without explanation; not all hotels quote rates with breakfast included, despite being asked for this rate (Protea Hotels quote room only, and seem surprised when asked to add the breakfast rate); and one hotel could not quote a rate as the system was down, and promised to call back … they never did!   The Protea Hotel group quotes day by day rates, and the reservations staff had to obtain permission to quote an average rate, making it tedious to obtain quotes from them, as they have to quote the average rate and then add the breakfast rate.  For hoteliers it must be frightening to hear that not one of the 29 hotels I called had a call to action, asking if I would like to book, given that Cape Town has the best hotels in Africa!

Most hotels have increased their rates since August, now quoting summer rates. However, 15 on Orange has decreased its rate by 23%, the Peninsula All Suite Hotel rate decreased by 20 %, and there was a small decrease in the Protea Hotel Breakwater Lodge rate.   Interesting is that the Cape Grace Hotel rate has not changed, probably meaning that they did not drop their rates in winter, due to good demand – in fact they increased rates by 10 % in August. The largest rate increases since August were by the Bay Hotel (119%), One&Only Cape Town (95%), Twelve Apostles Hotel (87%), Winchester Mansions Hotel (80%), Commodore Hotel (79%), the Taj (65%), Table Bay Hotel (63%), and Portswood Hotel (61%). Interesting is that the Steenberg Hotel, just voted the best hotel in Africa by Conde Nast Traveler readers, ranks 10th on price.  The Protea Hotel-operated properties generally are at the lower end of the price ranking, being more attractively priced to fill their beds.

The rates were checked for 3 – 6 November per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly (we did not realise that this period coincides with the Volvo Ocean Race, making a number of hotels fully booked. We chose rates for the dates closest to the dates we requested).  We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive, and reflect the rate change on the lowest priced room relative to our survey for August 2011 in brackets:

One&Only Cape Town, 5 star, R6800 – R15300 Tel (021) 431-5888 (95 % rate increase) – only 5 – 10 rooms qualify for the special South African rate of R3299 daily – very detailed description of each room type provided telephonically

Ellerman House, 5 star, R5200 – R16400 (The new villa has 3 rooms offered at R48600 and 5-rooms at R60500), Tel (021) 430-3200 (4%  rate increase)

Table Bay Hotel, 5 star, R 5168, Tel (021) 406-5000 (63% rate increase) – very unfriendly, very hard to understand. Fully booked on 3 November.

Cape Grace Hotel, 5 star, R 4980 – R 14 530 for the penthouse, Tel (021) 410-7100 (Zero rate change)

Twelve Apostles Hotel, 5 star, R 4105 – R 6625.  Tel (021) 437-9000 (87% rate increase)

Cape Royale Luxury Hotel, 5 star, R 4086 – R20000 for the Presidential Suite.  Tel (021) 430-0500 (14% rate increase) – fully booked 6 November

Mount Nelson Hotel, 5 star, R 3800 – R 11000. Tel (021) 483-1000 (27 % rate increase)

The Taj Hotel, 5 star, R 3550 – R 34000 for Presidential Suite. Tel (021) 819-2000 (65% rate increase)

Bay Hotel, 5 star, R 3500 (stay for 3 nights, pay for 2).  Tel (021) 438-4444 (119% rate increase)

Steenberg Hotel, 5 star, R 3435 – R 14850. Tel (021) 713-2222 (first time inclusion)

Dock House, 5 star, R 3464. Tel (021) 421-9334 (43% rate increase) – drastic price decrease in August, rates now back to May level

Queen Victoria Hotel, not graded yet but seeking 5 stars, R 2996 – R 20000, Tel (021) 418-1466 (27 % rate increase)

Commodore Hotel, 4 star, R 2860 – R 12 720.  Tel (021) 415-1000 (79% rate increase). Fully booked 3 November.

Westin Grand Cape Town Arabella Quays, 5 star, R 2730 – R 40000 for Presidential Suite. Tel (021) 412-9999 (26 % rate increase)

Winchester Mansions Hotel, 4 star, R 2640 – R4135.  Tel (021) 434-2351 (80 % rate increase)

Portswood Hotel, 4 star, R 2570 – R 3960.  Tel (021) 415-1000 (61% rate increase). Fully booked 3 November

V & A Hotel, 4 star, R 2320 – R 3124 . Tel (021) 415-1000 (41% rate increase)

15 on Orange Hotel, 5 star, R 2020 – R 2620, Tel (021) 469-8000 (23 % rate decrease)

Cullinan Hotel, 5 star, R 2095  – R 4451.  Tel (021) 415-4000 (38 % rate increase) – this hotel had a computer problem when I called, and promised to call me back, to give me a rate.  After waiting for two days, I called again!

Crystal Towers Hotel & Spa, 5 star, R 1950 – R 3050.  Tel (021) 525-3888 (15% rate increase) – very loud volume of music and voice

Protea Hotel Fire & Ice Hotel, 3 star,  R 1940 – R 2040, Tel (021) 488-2555 (31% rate increase!)

Victoria Junction Hotel, 4 star, R 1900 – R2200 Tel (021) 418-1234 (5 % rate increase)

Vineyard Hotel, 4 star, R 1850 – R 3950. Tel (021) 657-4500. First time inclusion. Friendly and efficient.

President Hotel, 4 star, R 1780 – R 2830. Tel (021) 434-8111 (22% rate increase)

Southern Sun Waterfront Hotel, 4 star, R 1605 – R 3855. Tel (021) 409-4000 (11 % rate increase). Very poor ability to hear and understand the caller’s requirements.

Cape Sun Hotel, 4 star, R 1380 – R 3810.  Tel (021) 488-5100 (6% rate increase)

Ambassador Hotel, 4 star, R 1250 – R 1950. Tel (021) 439-6176 (Zero rate change)

Peninsula All Suite Hotel, 5 star, R 1200 – R 2170.  Tel (021) 430-7777 (20% rate decrease)

Protea Hotel Breakwater Lodge, no star grading, R 1170 standard, R 1595 business rooms. Tel (021) 406-1911 (4% rate decrease). Poor ability to comprehend the caller’s requirements.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage