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WhaleTales Tourism, Food, and Wine news headlines: 12/13 October

WhaleTalesTourism, Food, and Wine news headlines

*   The N1/N2 Winelands toll road project is unlikely to be implemented, despite the Supreme Court of Appeal giving the go-ahead for e-tolling, says Robin Carlisle, Western Cape Minister of Transport.

*   Praise for Chef Chris Erasmus of Pierneef à La Motte‘s old-world-meets-science cooking comes from America.

*   Will Kempinski Hotels’ announced expansion in Africa include South Africa, given that it has just opened two hotels in Kenya?  Five more Kempinski hotels are planned for Africa.  Hotel investments in Africa are likely to drive tourism to the continent.

*   Africa is the India and China of ten years ago, and will see an increasing investment from international companies, including hotel groups such as Hilton, Starwood, and Marriott International Inc. growing their hotel presence on the continent, especially in Kenya, Tanzania, Nigeria, South Africa, Botswana, and Angola.

*   A Nelson Mandela Tour has been developed to show Continue reading →

Bafana Bafana v Norway International at Cape Town Stadium a failed tourism AFCON 2013 consolation prize for Cape Town!

Last night visiting soccer team Norway beat our national team Bafana Bafana 1-0, played in an International at Cape Town Stadium.  Billed as a consolation prize for the fact that Cape Town did not make the AFCON 2013 host city bid, the event last night made no contribution to attracting tourists to Cape Town at all!  The match was seen as a warm-up match for Bafana Bafana’s participation in AFCON 2013, which starts in ten days.

One wonders how the City of Cape Town can allocate millions of Rands of ratepayers’ monies to its newly created Tourism, Events, and Marketing Directorate, led by its Executive Director Anton Groenewald and reporting to Mayoral Committee member Grant Pascoe, when they are so poor at handling any marketing of Cape Town and the organisation of events in the Mother City!  The department is under pressure to earn revenue from its biggest (loss-making) asset, being the Cape Town Stadium.  It was odd then that yesterday one could read on Facebook and Twitter about the frustrations last minute ticket purchasers experienced at Computicket, only single seats being available yesterday morning, even though the full allocation of 40000 seats for the match had not yet been sold.  A new release of tickets was promised by the City, but did not appear to have been made.  On Monday morning the City was using the local radio stations to market the event, it being claimed that only 8000 tickets had been sold.  One also read on Twitter that tickets could only be bought at Computicket, and were not available at the stadium itself, which appears to be a marketing weakness too!  Last week the City placed print ads such as the one in this blogpost in the local newspapers, to encourage ticket sales, clearly a home-made design job!

The City’s media statement quoted Groenewald as saying that ‘the match is a sign of its commitment and and continuous support for Bafana Bafana‘, despite the soccer team only having played in Cape Town for the second time in three years!

Even though the City has seen it in the past, when Manchester United played Ajax Cape Town last winter, soccer matches do not attract out of town visitors to Cape Town. The same was the case yesterday, for two reasons. The soccer matches are supported by local Capetonians, and the support clearly is not attractive enough yet for Western Cape residents to drive from other cities and towns to see the match, especially as the starting time of 20h30 was so late.  Even more so this starting time would have necessitated accommodation for out-of-town soccer fans, but we did not see any enquiries or bookings for the soccer match.  In addition, Cape Town is still bursting at its tourism seams, and so if there had been a tourism requirement, there would not have been any space for them to be accommodated in a suburb such as Camps Bay!   One wonders why the City chose a date for the match at a time when Cape Town did not need any additional visitors!

Had the Cape Town Stadium been full tonight, with all 40000 seats sold at an average price of R75 (ticket prices were R100 and R50), the total revenue would only have been R3 million, which would not have covered the costs.  We know that the City buses in soccer fans for free in the last minute to save face, that Computicket would have charged the City of Cape Town a fee per ticket sold, that not all tickets will have been sold, and that more cheaper tickets will have been sold, meaning that the real income may have been closer to R1,5 million income, hardly worth the effort in terms of costs relative to income.  The match also damaged the image of the City of Cape Town, in reflecting its inability to organise and market events!

It was the City of Cape Town and its Councillor Grant Pascoe that have cost Cape Town, and with it its tourism industry as well as soccer lovers, a vast income which Cape Town would have earned had it been selected as a Host City for AFCON 2013, which kicks off on 19 January, and runs over three weeks. South Africa was awarded the African soccer games when FIFA cancelled Libya as the host country due to political turmoil.  The City of Cape Town owes the tourism and hospitality industry lost income!

POSTSCRIPT 9/1: The following comment about the ticket sales by the City of Cape Town was posted to this blogpost today: “I’m afraid it gets worse. The inside track has it that due to slow ticket sales days before, they utilised their own infrastructure to sell tickets, with the MyCiti kiosks etc. And of course, when they were deluged with last-minute sales, they had to re-load all those tickets on computicket, at a 1000 tickets per time. Which was a huge disadvantage to all those queue-ing as those tickets were snapped up online within minutes of their being loaded onto the system. Hence the estimate of 10 000 turned away at Computicket due to tickets being “sold out” Groenewald sheepishly claimed they didn’t take into consideration that Capetonians buy tickets at the last minute! Oy va voi!”

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Computicket Sweet and Cape Town Tourism Sour Service Awards!

The Sweet Service Award goes to Computicket at the Theatre on the Bay branch in Camps Bay, and its operator William, for his ever friendly service, who knows our seat requirements for theatre bookings, and will always make a plan to organise tickets, even if one cannot get to the branch immediately.  Other than on opening days of pop group bookings, the Camps Bay branch rarely has many customers, eliminating queues, and therefore the service generally is efficient and friendly. William knows Camps Bay, and will advise his customers on accommodation too, should they wish to stay over.

The Sour Service Award goes to Cape Town Tourism and its Communications Manager Skye Grove, who used her company Twitter account, in which her Bio denotes her position and provides a link to Cape Town Tourism’s website, to attack and defame lobbyist Errol Naidoo to fight a personal issue, writing that he needs a ‘brain transplant‘, amongst others, in response to a Cape Talk interview earlier this week.  This is the response from CEO Mariette du Toit-Helmbold when we questioned her about the policy of the tourism body regarding attacks made on Twitter by her staff, it not being the first time that Ms Grove has defamed others on her Twitter account, implying that the Tweeting by Ms Grove was out of line: “Cape Town Tourism does have a communication policy which includes social media communication. Please be advised that the matter is being addressed in line with Cape Town Tourism’s HR policy and procedures”.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

Cape Town ‘last minute’ 8 Nations Under 20 Soccer Tournament no compensation for losing out on 2013 Afcon!

Two weeks ago Mayor Patricia de Lille hinted at a ‘high profile’ event that was still under wraps then, that could make up for Cape Town not having been made it as host city for the African Cup of Nations (Afcon) tournament in January/February next year.  A surprise is that the announcement of an ‘8 Nations Under 20 international Football Challenge 2012’, which will be held in Cape Town from next Friday until 3 June, was only made two days ago!  With such a short lead time, and virtually no information to be found about the event, the soccer tournament is unlikely to be beneficial to tourism in Cape Town, and will not compensate for the failed bid in hosting Afcon next year. The soccer tournament next week is a sad attempt by the City of Cape Town to save face!

We wrote last week that losing the bid to be a host city for Afcon 2013 is a major tourism blow for Cape Town, and is a further disaster created by our City’s Mayoral Committee member for Tourism, Events and Marketing, Councillor Grant Pascoe, also having cost our city the Heineken Cup final earlier this year.

The City of Cape Town media release, issued yesterday, announces the tournament, organised by the City of Cape Town in conjunction with the Cape Town branch of the South African Football Association (SAFA) with a financial contribution by the Western Cape government, is to be played both at Cape Town Stadium and at Athlone Stadium in eight matches.  Teams from South Africa, Argentina, Ghana, Nigeria, Brazil, Japan, Cameroon, and Kenya are participating in the soccer tournament, seen as preparation for the FIFA Under-20 World Cup to be held in Turkey next year.

According to the release, Cape Town is hosting the ‘renowned bi-annual tournament for the second time, after a successful inauguration tournament in 2010, prior to the 2010 FIFA World Cup’.  No reference about the 2010 event could be found via a Google search, making the claim of it being ‘renowned’ untruthful and an overclaim!  Even worse, the release positions the event in the league of the Pick ‘n Pay Argus Cycle Tour and the ‘Old Mutual Town (sic) Oceans marathon’, and says that it helps to achieve its goal of positioning Cape Town as the Events Capital of Africa!  Magnifying its exaggeration, the release states that the soccer tournament will launch the future local and international careers of soccer players. Ivan Meyer, the MEC for Sport and Cultural Affairs in the province, said the the soccer tournament would position Cape Town as a ‘soccer-friendly city’, reports The New Age, ironic given that Councillor Pascoe was argumentative with the SAFA when bidding for host city of Afcon, and so lost the bid!

Interesting is that Cape Town Tourism, funded by the City of Cape Town, has not yet Tweeted about the event, preferring to focus on the floating of the beached Japanese trawler on Clifton’s First Beach yesterday. No media release has been issued by the tourism body either, proving that it does not see the tourism benefit of the soccer tournament!

The City will be using the services of 150 volunteers to run the event. Tickets cost R50 for ‘grand stand’ tickets and R20 for ‘open stand’ seats, and are for sale at Computicket. The match schedule is as follows:

Athlone Stadium

Date Time Fixture
25 May 2012 18:00 South Africa v/s Argentina
20:30 Ghana v/s Nigeria
29 May 2012 18:00 South Africa v/s Nigeria
20:30 Argentina v/s Ghana
30 May 2012 18:00 Brazil v/s Japan
20:30 Cameroon v/s Kenya
1 June 2012 18:00 Semi Final 1
20:30 Semi Final 2

Cape Town Stadium:

Date Time Fixture
26 May 2012 14:00 Kenya v/s Japan
16:30 Brazil v/s Cameroon
27 May 2012 14:00 South Africa v/s Ghana
16:30 Argentina v/s Nigeria
28 May 2012 18:00 Brazil v/s Kenya
20:30 Cameroon v/s Japan
3 June 2012 14:00 3rd v/s 4th
16:30 Final

POSTSCRIPT 23/5: Cape Town Tourism has only written about the soccer tournament on its website today, two days before its start. There is no publicity about this non-event!  The Twitter page (@8Nations) only has 72 followers!

POSTSCRIPT 24/5: The Cape Times has reported that the Fan Walk will be opened for the Final on 3 June.  To date there has been no publicity to encourage locals to participate.  The article also states that the City of Cape Town is paying the South African Football Association R1,5 million as a ‘grant in aid’, while the Western Cape government has ‘in principle committed’ the same amount.

POSTSCRIPT 27/5: The Weekend Argus yesterday billed the effect of the soccer tournament on Cape Town’s hospitality industry as a ‘mid-winter tourist boost’, a dishonest report – Cape Town has never been quieter!  Ivan Meyer, the province’s Minister of Cultural Affairs, Sport and Recreation, who does not handle the tourism portfolio, stated that the tournament would impact on the economy of the province, through ‘ticket sales, accommodation, flights, etc’. Cape Town Chamber of Commerce President Michael Bagraim, known for his media gaffes, reinforced the exaggerated benefit of the tournament: ‘Bagraim added that a major event such as this was similar to the festive season. bringing a great deal of money into the city’!  One wonders why these two personalities, and the Weekend Argus with it, are misleading the tourism industry and the Cape Town public in this report. SAFA Cape Town President Norman Arendse pointed out that the 8 Nations Under-20 soccer challenge should not be seen as a ‘replacement’ for losing out on being an AFCON host city next year.

POSTSCRIPT 27/5: Cape Town Tourism, the city’s tourism marketing body funded by the Councillor Pascoe’s department, has only Tweeted once about the soccer tournament, signalling its lack of tourism interest in the event!

POSTSCRIPT 28/5: We received the following e-mail from Wadia Sinclair, with some valid questions:

“Good day, After reading some of the comments I would like to give version:

This tournament was poorly advertised.

Parking a major problem @ CT Stadium, all parking around the stadium was cordoned off. WHY??????

Why do we have to buy eats inside the stadium at RIDICULOUS prices? I would rather bring my own eats than have all these vendors walking up & down pass me. Is this stadium not for the PEOPLE….

We as a family enjoy soccer but please why all the inconvenience”.

POSTSCRIPT 28/5: The 8 Nations Under 20 soccer tournament ticket sales must be so poor that they are offering a free ticket for every ticket bought for the Semi Final or Final, Councillor Pascoe Tweeted today!

POSTSCRIPT 28/5:  Councillor Pascoe appears to be getting annoyed  about the feedback in this blogpost, making the following statement on Twitter this evening: “you don’t have a mandate to speak on behalf of anybody”!

POSTSCRIPT 29/5: The Cape Times reported today that the support of the soccer tournament has been so poor in terms of attendance that Cape Town faces the danger of not hosting the 2014 Eight Nation Under 20 soccer tournament. There is an admission that the free ticket give-away is to attract a greater attendance.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage