Tag Archives: Cullinan Hotel

MasterChef SA Judge Benny Masekwameng sparks in the kitchen! ‘Face of Food’ at Tsogo Sun!

The highlight of my week two weeks ago was being able to sit down with Chef Benny Masekwameng, one of the three MasterChef SA judges, and Tsogo Sun Executive Chef.  He is incredibly nice, and overwhelmed about how his own career and life has changed since participating in MasterChef SA, much like that of the Finalists.

Chef Benny was in Cape Town for the official launch of the Southern Sun rebranding to Tsogo Sun, which was held at The Cullinan hotel. Previously Executive Chef of the MondoVino restaurant at Montecasino in Johannesburg, Chef Benny has been promoted to Executive Chef, responsible for promoting all the restaurants at the Tsogo Sun’s 95 hotels and 15 casinos around the country.   Tsogo means ‘rising’ in Tswana, Chef Benny told me.  Applying his MasterChef SA judging skills, Chef Benny challenged the Cape Town guests to participate in an ingredient test, identifying the 13 ingredients of the curry he had prepared.

I asked Chef Benny about the MasterChef SA prize offered of running the MondoVino restaurant at Montecasino, taking over his previous job.  The MasterChef SA winner will receive three month’s training in people and financial support he said, and his/her hand will be held by a mentor as well as by Chef Benny.  He said that the MasterChef SA reality TV show builds up the Finalists in what they learn, giving the winner a ‘crash course’ in running a restaurant kitchen, including ingredient pairing, budgeting, and food and wine pairing.

Chef Benny’s role in MasterChef SA was to support the contestants, many having made significant sacrifices to participate in the show. He said that he feels privileged to have been part of their journey, it mirroring his own journey of humble beginnings, and giving up many things to pursue his dream to become a chef.  He grew up in Alexandra township in Johannesburg, and was strongly influenced by his mother. She started her own business, after taking a cooking course, selling pap, stew, salad, as well as vetkoek, outside nearby factories. While his dream was to become an Electrical Engineer, it was a visit to Durban to visit his friends that led him to Technikon Natal, and he decided to study a 3-year Catering Management course in a city that gave him some space from home. On graduating he was appointed as a Trainee at the Hilton Hotel in Durban, where he worked for more than six years, promoted over this period.  The job took him overseas regularly, to promote local food at events held at South African embassies, and it was these events that taught him ‘showmanship’, in interacting with the guests. He moved to the Elangeni Hotel, his first Southern Sun appointment, and he has stayed with the group since then, moving back to Johannesburg as Executive Sous Chef at the OR Thambo Southern Sun.  The promotion to Executive Chef at MondoVino restaurant happened 16 months ago, and since the completion of Season 1 of MasterChef SA he is in charge of promoting all the Tsogo Sun restaurants, being its ‘face of food’.

MondoVino restaurant is Italian-themed, but with an African influence, also serving bobotie, oxtail, pap and wors, chakalaka, and its design is ‘modern, young, and hip’.   It is ‘casual dining‘, and offers ‘3 – 4 star service‘, he said.  It has shifted in its focus on being family-orientated, with a special menu for the children.

M-Net has a five-year licence for MasterChef SA, and there is talk of a Season 2. Chef Benny said it is a bonus for him that Tsogo Sun is a sponsor. His own kitchen staff is watching MasterChef SA, and it gives them hope that they too can develop as he has done, and they are proud to work with him.  For him it has been special to meet all the young aspirant chefs, and to inspire them.  He is keeping up to date with many of them, and he is delighted about the encouraging messages he is receiving, and the promotion and growth it has given him personally, much as the MasterChef SA Finalists have grown and succeeded too.  Just after MasterChef SA started airing, his first baby daughter Dimakatso was born, named after his mother. We laughed about his ‘TV flirt’ with Lungi Nhlanhla, about whom he says that ‘she knows how to combine her flavours’, and that ‘she can cook’.  With fellow Finalists Deena Naidoo and Manisha Naidu, Lungi knows her flavours. Yet, he said, all eighteen the Finalists had the potential of getting to the top.

Fellow judge and Chef Andrew Atkinson is a natural ‘clown‘, he said, always making jokes on set, and these kept the energy flowing. But, jokes aside, he knows his food.  Chef Pete Goffe-Wood was full of jokes too, but he was ‘tough on camera, telling it like it is‘. He praised his fellow MasterChef SA judges, who had more cooking experience than he does, but always treated him as an equal and made him feel part of the judging team, even though Chefs Andrew and Pete had worked together at the Beverly Hills hotel many years ago.  He was inspired by them, and are two of our country’s best, he added.  He can exchange information with them now, and pick up the phone to them, being ‘brothers’ now!  He assured me that there were no production influences in the judging of the dishes and elimination of the Finalists, and confirmed that the Finalists eliminated simply were those that made the most mistakes in a particular challenge.

To tie in with its sponsorship of MasterChef SA as a ‘Hospitality Host’, and Chef Benny’s involvement in the show as a judge, Tsogo Sun has launched Wednesday Night Dinners, a ‘themed dish of the week inspired by the show, and you be the judge’! The hotel group is advertising this in the Sunday Times Food Weekly.

Chef Benny has grown as much as his Finalists on MasterChef SA have, and he said that initially it was ‘terrifying’ to be on TV, surrounded by nine cameras, but now he is used to it, and he would love to do more of it, having discovered a new side of himself. Meeting with Chef Benny for about an hour reinforced what a nice person he is, the reason why he is so well-liked by the MasterChef SA TV viewers.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Cape Town Hotels more optimistic about this winter than in 2011!

A year ago we first conducted a survey of top-end hotel rates in Cape Town.  We repeated the survey in August 2011, and in November 2011, to track hotel pricing trends. Ellerman House has re-established itself as the most expensive Cape Town hotel, starting at R 4590 per room, and the Peninsula All Suite Hotel remains the least expensive 5-star hotel, at R1200 per room, the same rate as November 2011 and lower than a year ago.  The hotels in Cape Town appear more confident about the coming winter season, judging by their pricing policy, only half of them having decreased their rates relative to the past summer.

The survey found that the average rate of the sixteen 5-star Cape Town hotels surveyed is R 2780 per room, just under R1400 per person, an average decrease by 23% relative to the November 2011 rates.   Across all 29 hotels surveyed, the average rate per room is R 2297, or just over R 1100 per person, 21% lower on average than in November. The most expensive Presidential Suite is at the One & Only Cape Town, at R58541 per day, a rate which has not changed since November.  Interesting is that larger top-end suites seem to have seen rate increases, while the standard rooms are more likely to be discounted.

Once again it was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator or a corporate caller, the questioning being very specific in this regard. Holders of a Protea Hotel Prokard would have had different rates quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the ‘best available rate’ information, costing time, one hotel putting the call on hold to piped music while they did their rate calculations.  The poor quality of the call handling and quoting by the hotel Reservations departments must be a concern for their bosses, quoting odd rates (i.e. not rounded off) very quickly, making it difficult to understand and record them accurately; interrupting while one was still speaking; inability to understand and hear the request, having to repeat the dates, and the number of persons;  the question ‘group or individual’ is asked bluntly, without explanation; not all hotels quote rates with breakfast included, despite being asked for this rate (Protea Hotels quote room only, and seem surprised when asked to add the breakfast rate); The Protea Hotel group quotes day by day rates, and the reservations staff struggle to quote an average rate, making it tedious to obtain quotes from them, as they have to quote the average rate and then add the breakfast rate. The Portswood/Commodore Hotels, Bay Hotel/Village & Life, and Newmark Hotels group have the same switchboard for different hotels, and even if one dials the specific hotel selected, one is asked which hotel one wants to book at!  For hoteliers it must be frightening to hear that not one of the 29 hotels called had a call to action, in encouraging one to make a booking, given that Cape Town has the best hotels in Africa.

Half the hotels have decreased their rates since November 2011, now quoting winter rates.  However, Steenberg Hotel increased its rate from November 2011, by 4%.  Interesting is the 36 % rate increase in the past five months for the African Pride Hotels 15 on Orange and Crystal Towers Hotel & Spa.  The Ambassador Hotel has increased its rate by 27 % since November 2011.  The Protea Hotel Breakwater Lodge has been known for its competitive rates, but has increased them by 24 % for winter, and is no longer the cheapest hotel of those surveyed.      The largest rate decreases since November 2011 were by the V&A Hotel (45%),  Dock House (37%), and the Cape Royale Luxury Hotel (35%).  The rate of the Protea Hotel Fire & Ice increased by a dramatic 107% relative to last winter!  The Commodore Hotel (61%) and Portswood Hotel (45%) also increased their winter rates strongly. Interesting is that the Steenberg Hotel, voted the best hotel in Africa by Conde Nast Traveler readers, ranks 4th on price now,  having ranked at 10th position a mere five months ago.  The Protea Hotel-operated properties generally are at the lower end of the price ranking, being more attractively priced to fill their beds.

The rates were checked telephonically yesterday for today, for the next three days, i.e. 3 – 6 May per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly . We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive, and reflect the rate change on the lowest priced room relative to our survey for May 2011 in brackets:

Ellerman House, 5 star, R4590 – R14680. (The 3-room villa was offered at R45441 and the 5-room villa at R68000). Tel (021) 430-3200 (8% rate decrease)

Cape Grace Hotel, 5 star, R4555.10 – R15388 for the penthouse, Tel (021) 410-7100 (1% increase)

Mount Nelson Hotel, 5 star, R3730 – R11290. Tel (021) 483-1000 (24% rate increase)

Steenberg Hotel, 5 star, R3580– R14580. Tel (021) 713-2222 (Not included in May 2011)

One & Only Cape Town, 5 star, R3490 – R58541 for the Presidential Suite.  The non-South African resident rate starts at R4856 Tel (021) 431-5888 (10% rate decrease)

15 on Orange Hotel, 5 star, R2750 – R5370 for the one-bedroom penthouse, Tel (021) 469-8000 (1 % rate decrease)

Crystal Towers Hotel & Spa, 5 star, R2650 – R3750.  Tel (021) 525-3888 (25% rate increase)

Commodore Hotel, 4 star, R2580 – R8040.  Tel (021) 415-1000 (61% rate increase)

The Westin Cape Town, 5 star, R2410 – R40000 for Presidential Suite. Tel (021) 412-9999 (19 % rate decrease)

Dock House, 5 star, R 2396 – R3115. Tel (021) 421-9334 (37% rate decrease)

Table Bay Hotel, 5 star, R2360 – R4760 for South African residents, R2840 – R6050 for non-South Africans. Tel (021) 406-5000 (25% rate decrease)

Twelve Apostles Hotel, 5 star, R2325 – R4565 for Bed & Breakfast, 3-course dinner, movie and popcorn, only for South African residents.  Non-South Africans pay R4165 – R8845 per room and breakfast.  Tel (021) 437-9000 (19% rate decrease)

Portswood Hotel, 4 star, R 2320 – R 3960.  Tel (021) 415-1000 (45% rate increase)

Cape Royale Luxury Hotel, 5 star, R2300 – R10000 for the Presidential Suite.  Tel (021) 430-0500 (35% rate decrease)

The Taj Hotel, 5 star, R2300 – R40000 for Presidential Suite. Tel (021) 819-2000 (5% rate increase)

Queen Victoria Hotel, not graded yet but seeking 5 stars, R2028 – R15000, Tel (021) 418-1466 (8% rate increase)

Bay Hotel, 5 star, R2000- R2800.  Tel (021) 438-4444 (25% rate increase)

Protea Fire & Ice Hotel, 3 star,  R1860 – R2110, Tel (021) 488-2555 (107% rate increase!)

Cullinan Hotel, 5 star, R1850  – R5159.  Tel (021) 415-4000 (14% rate decrease)

Victoria Junction Hotel, 4 star, R 1850 – R 2150 Tel (021) 418-1234 (10% rate increase)

V & A Hotel, 4 star, R1720 – R2170 . Tel (021) 415-1000 (45% rate decrease)

Ambassador Hotel, 4 star, R1590 – R2020. Tel (021) 439-6176 (17% rate decrease)

Winchester Mansions Hotel, 4 star, R1550 – R3550.  Tel (021) 434-2351 (5 % rate increase)

Southern Sun Waterfront Hotel, 4 star, R1550 – R3220. Tel (021) 409-4000 (11 % rate decrease).

Protea Hotel Breakwater Lodge, no star grading, R1445 standard room, R1690 business suite. Tel (021) 406-1911 (12% rate increase).

President Hotel, 4 star, R1306 – R1723. Tel (021) 434-8111 (11% rate decrease)

Peninsula All Suite Hotel, 5 star, R1200 – R3490.  Tel (021) 430-7777 (24% rate decrease)

Vineyard Hotel, 4 star, R1165 – R4270. Tel (021) 657-4500. (Not included in May 2011)

Cape Sun Hotel, 4 star, R1160 – R5920 for Presidential Suite.  Tel (021) 488-5100 (23% rate decrease).

POSTSCRIPT 4/5: Two Cape Town hotels, the Alphen Boutique Hotel (not yet included in this survey) and the Queen Victoria Hotel, are the only two South African hotels on the Conde Nast Traveler Hot List of Best New Hotels 2012.  Frommers.com has selected Steenberg Hotel in its Top 12 ‘Best Vineyards Inns & Hotels around the World’, the only South African hotel on the list.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

MasterChef SA is Finalist Samantha Nolan’s dream come true, has a heart for cooking!

MasterChef SA Finalist Samantha Nolan showed her leadership skills in the team competition in episode 5 of MasterChef South Africa last week, with her Red team winning the Harvest Celebration lunch challenge.  Her selection of mainly Cape Town Finalists to her team reflected her loyalty to Cape Town and to the team members that she had got to know in the earlier rounds of the reality TV show competition, and who had become friends.  She appears to be a strong contender for the title, not having been faulted by the judges in the episodes to date.

Samantha agreed to an interview immediately when I called her, subject to the approval from M-Net’s Senior Publicist Ingrid Engelbrecht, as we had to obtain for our interview with Finalist Guy Clark.  I asked Sam to choose a suitable venue, and even offered to drive out to Table View, but she selected Andiamo in the old Cape Quarter.

Samantha brought along her husband Paul, and he comes across as the most wonderful supportive husband one could wish for, the two making a good team.  They ‘met’ telephonically fifteen years ago, both working for ESKOM, and he called her in the Medical Aid department with a query. On his next visit to Johannesburg, where she was based, they met, and the rest is history.  Both had two children from their previous marriages, and now the family of six lives in Cape Town.  Paul left his job at ESKOM, and has become an electronic contractor, with contracts in Kazakhstan, Kenya, and Liberia, the family joining him for the first two contracts.  Disaster struck when Samantha had a heart attack last year, while Paul was in Liberia, and a rare genetic defect, being a shortage of chemicals which had never been evident before, was diagnosed.  She takes medication for the condition now. She said that the stress of MasterChef has not affected her at all.  It did mean however that she could not join Paul in Liberia, because of the poor medical conditions in that country.  Paul works six weeks away, and then comes home for two weeks. He finishes the contract next month, and then wants to start a facilities management consultancy, helping companies like ours with all maintenance requirements.

I asked Samantha where the MasterChef interest had come from, and she said that she saw the first Australian programme three years ago, and just knew that she wanted to be part of it when it came to South Africa. She has been Googling it over this period. She dreamt about being a contestant, and having become a Finalist is her dream come true. She is proud to have made Top 15 to date, out of an initial field of 9500 applicants.  For her cold audition at the Cullinan Hotel in Cape Town, when they were reduced down from 4000 to 120 contestants, she prepared hot cross bun ice cream with clotted cream (a challenge to find the unpasteurised milk), making it all herself, which she served with three berry sorbets and a white chocolate ganache. She loves experimenting with and making ice creams, something she developed when they lived in Kenya, as ice cream is very expensive there.  For the Hot audition in Johannesburg she prepared ceviche, seeing in the last minute that it had to be a literally hot and cooked dish, having interpreted it figuratively initially.  She quickly had to rewrite her recipe, creating a dish called ‘Fish cake journey‘, which represented three types of cultures in South Africa, and it put her into the final 120 finalists, and earned her the MasterChef SA apron:

*   the European influence was represented by salmon with dill sour cream

*   the South African influence, being smoked snoek with curry and a sweet chilli sauce

*   the Asian influence, being a prawn fish cake with a ponzu dressing

Taking part in MasterChef SA was something she absolutely wanted to do, and despite Paul being in Liberia, and the Finalists having to be at Nederburg for up to two months without contact with her family, the family made a plan to make Samantha’s dream come true.  Her 14 year old son Ryan seems to be following in his mom’s shoes, and had the cooking duty for his siblings, her daughter Caitlin did the shopping,  each child having specific chores. A friend down the road kept an eye on the children, and took them to school.  The children Skyped Paul daily, and so any problems were sorted out with Paul, even if he was far away from home, so that Samantha could be focused on what she was doing at MasterChef.  The children enjoyed the experience too, learning to be responsible, and independent. Her family organisational skills, with Paul away so often, seem to have benefited Samantha, from what we have seen in MasterChef so far, not easily getting rattled.  It appears that the judges did not manage to bring her to tears in the series.

Samantha looked soft and gentle in the interview, with her long blond hair loose, something I hadn’t seen in the show as it always tied back, but it is clear that Samantha is organised, determined, and focused.  She is honest and direct, reflecting her European background, with her father being Dutch, and her mother half Dutch and half Austrian.  Her dad didn’t cook, being better at woodwork, but her mom cooked European dishes, such as pea soup and ham, ‘kroketten’‘potjiepot’ (similar to our potjiekos), poffertjies, and she baked cakes, rusks, and spekulaas with her mom. She described herself as ‘a dutiful daughter’, in helping her mother, who lives in Johannesburg, and owns a B&B there.  There is a lovely relationship between Paul and Samantha, and sometimes she looked to him for answers, or he would prompt her about something she had cooked. He proudly said: “I get anything I want culinary-wise”.  But Paul did admit that he is a fussy eater, and he has exact requirements for his fried eggs! I got the feeling that Samantha can be independent, but that Team Nolan always comes first.

Samantha has a curious interest in food, and told me how she tried to make mozzarella herself. She found it very difficult to find unpasteurised milk, and said that she won’t be trying this again.  She taught herself to make artisanal bread when they bought some from Olympia Café in Kalk Bay at a market out their way.  She developed her own recipes, and she bakes a selection of breads, including olive ciabatta, epi breads, baguettes, seed loafs, and paninis, for friends, using Eureka flour. She says she has a standard domestic oven.  She describes herself as a ‘home cook’, and says she really got cooking when they used to eat out, and they were rarely happy with what they were served.  She would head home and recreate the dish, making it better than they had experienced. She told me how she spoilt the children and their friends in Kenya one day, when she made them self-made ‘McDonalds’ breakfast burgers, with a patty, cheese, and egg on a muffin, which she wrapped in wax paper, and then ‘branded’ with the McDonalds logo.  The children loved them, and she still receives ‘orders’ for them!  So too she has made them the KFC ‘Famous Bowl’.

I asked her what favourite dish she likes to prepare most, and Paul said it is her spit braai lamb.  What makes it so special is her marinade, for which she uses garlic, olive oil, lots of lemon juice and rosemary, pepper, whisking this in her Bamix. Both like to braai, but their techniques differ, Samantha keeping her grid closer to the coals, and therefore cooking her meat more quickly. She is good at making sauces, and makes her own Hollandaise, mayonnaise, and other sauces.

She told me how moving it was to do the braai challenge at the Cradle of Humankind outside Johannesburg, a beautiful, humbling and amazing experience, made all the more special that no one else had ever prepared food in this sacred space before, or probably would not do so in future.  In Paarl the group of 18 finalists was divided into three groups, and they took turns to cook for each other at night at the guest house at which they stayed.  She says that when they first started, they made fancy dishes for each other, but over the two month period they got to know each other better, and relaxed the level of cuisine over time. Samantha shared a room with Sue-Ann Allen, also from Cape Town.  She said that the MasterChef kitchen at Nederburg was ‘amazing’. MasterChef SA was tough, she said, a true test of character.  She did reveal that the sending back of her Red team’s pork shoulder in episode 5 by Chef Andrew Atkinson was ‘just TV’, as it had been cooked perfectly!  I asked her what the worst part of the show was, and she said there was nothing.  The best part was ‘everything’, she said, loving it, ‘a surreal experience’, and a ‘dream come true’.   Her end goal in participating is to win the title, but just having been part of it is a huge honour.  I asked her about the restaurant prize which goes to the winner, given her four children and husband, and she answered immediately that it is no problem at all, and that she would relocate to Johannesburg to take up the prize as Chef at MondoVino, if she were to win. Her mother is in Johannesburg, and it is a place that she knows, having grown up there.  She praised the judges, saying how nice they were, ‘all great guys’.  The tears on the show were real, and are important for such a reality show, wanting emotion.  She said that it was easy to break the Finalists’ resistance, giving the long days they had on set, so the tears came easily.

I asked Samantha how she decides what to cook for the family, and she told me that she loves reading cookbooks and magazines.  She rarely repeats what she has made before.  She will wake up, and decide that it is a ‘duck day’, or a ‘lamb day’, for example, and then look for a recipe that will be interesting to make.  She loves making an orange chocolate mousse, Paul said.  She couldn’t tell me what her personal favourite dish is, but finally said that it is pizza, the family having three favourites at different times of the day : For breakfast it’s the BBB, topped with bacon, banana and chilli; for lunch it’s topped with salmon and avocado after; and for dinner it’s the PPP (peri peri and prawns).

I asked Samantha if she is treated like a ‘celebratory’, and she laughed and said ‘unfortunately not yet’. Her children are very proud of her, and want to boast about their mom, and are a little surprised that she is not recognised everywhere she goes, wanting her to tell others that she is MasterChef Sam.  She has just been profiled in the Tygerburger, and more people in their area are recognising her.  Samantha couldn’t answer what her favourite restaurant is, first saying Thai Café, which is near Andiamo, where they enjoyed the crispy duck, but she admitted that her home is her favourite!  M-Net encouraged the Finalists to sign up on Twitter, and Samantha (@SamanthaLNolan) says she is getting used to it.  She is more active on Facebook, where she has a fan page onto which she posts recipes.

Samantha and Paul Nolan are a lovely couple, make a great team, and Paul clearly is proud of his talented wife. He watches the MasterChef SA episodes from Liberia via live streaming.  Their dream is to start a pizza restaurant together, but they were not very specific about where they would set it up or when.  Hearing how determined Samantha was to get into MasterChef SA, and having made her dream come true, it can just be a matter of time before the Nolan Pizzeria opens.

POSTSCRIPT 24/4: Samantha sent a photograph of her MasterChef logo steak and Guinness pie she baked with her son Ryan just before the start of the MasterChef SA episode tonight.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

One&Only Cape Town becomes Cape Town’s most expensive hotel

Three months ago we conducted a survey of top-end hotel rates in Cape Town.  Given the tourism crisis in the Cape, I repeated the survey 10 days ago, calling the same hotels as well as two additional ones not included previously, asking them for their November rates.  The One & Only Cape Town has overtaken Ellerman House as the most expensive Cape Town hotel by far, starting at R6800 per room, and the Peninsula All Suite Hotel remains the least expensive 5-star hotel, at R1200 per room.  The survey found that the average rate of the sixteen 5-star Cape Town hotels surveyed is R 3630 per room, just over R1800 per person, an average increase by 34% relative to the August rates.   Across all 29 hotels surveyed, the average rate per room is R2908, or just over R1400 per person, 31% higher on average than in August. The most expensive Presidential Suite is at the Westin Grand, at R40000 per day.

Once again it was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator or a corporate caller, the questioning being very specific in this regard. Holders of a Protea Hotel Prokard would have had different rates quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the ‘best available rate’ information, costing time, one hotel putting the call on hold to piped music while they did their rate calculations.  I was shocked at the poor quality of the call handling and quoting by the hotel Reservations departments, quoting odd rates (i.e. not rounded off) very quickly, making it difficult to understand and record them accurately; interrupting while one was still speaking; surprising was the inability in many cases of the staff to understand and hear the request, asking me to repeat the dates, and the number of persons; for the first time, the question ‘group or individual’ was asked bluntly, without explanation; not all hotels quote rates with breakfast included, despite being asked for this rate (Protea Hotels quote room only, and seem surprised when asked to add the breakfast rate); and one hotel could not quote a rate as the system was down, and promised to call back … they never did!   The Protea Hotel group quotes day by day rates, and the reservations staff had to obtain permission to quote an average rate, making it tedious to obtain quotes from them, as they have to quote the average rate and then add the breakfast rate.  For hoteliers it must be frightening to hear that not one of the 29 hotels I called had a call to action, asking if I would like to book, given that Cape Town has the best hotels in Africa!

Most hotels have increased their rates since August, now quoting summer rates. However, 15 on Orange has decreased its rate by 23%, the Peninsula All Suite Hotel rate decreased by 20 %, and there was a small decrease in the Protea Hotel Breakwater Lodge rate.   Interesting is that the Cape Grace Hotel rate has not changed, probably meaning that they did not drop their rates in winter, due to good demand – in fact they increased rates by 10 % in August. The largest rate increases since August were by the Bay Hotel (119%), One&Only Cape Town (95%), Twelve Apostles Hotel (87%), Winchester Mansions Hotel (80%), Commodore Hotel (79%), the Taj (65%), Table Bay Hotel (63%), and Portswood Hotel (61%). Interesting is that the Steenberg Hotel, just voted the best hotel in Africa by Conde Nast Traveler readers, ranks 10th on price.  The Protea Hotel-operated properties generally are at the lower end of the price ranking, being more attractively priced to fill their beds.

The rates were checked for 3 – 6 November per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly (we did not realise that this period coincides with the Volvo Ocean Race, making a number of hotels fully booked. We chose rates for the dates closest to the dates we requested).  We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive, and reflect the rate change on the lowest priced room relative to our survey for August 2011 in brackets:

One&Only Cape Town, 5 star, R6800 – R15300 Tel (021) 431-5888 (95 % rate increase) – only 5 – 10 rooms qualify for the special South African rate of R3299 daily – very detailed description of each room type provided telephonically

Ellerman House, 5 star, R5200 – R16400 (The new villa has 3 rooms offered at R48600 and 5-rooms at R60500), Tel (021) 430-3200 (4%  rate increase)

Table Bay Hotel, 5 star, R 5168, Tel (021) 406-5000 (63% rate increase) – very unfriendly, very hard to understand. Fully booked on 3 November.

Cape Grace Hotel, 5 star, R 4980 – R 14 530 for the penthouse, Tel (021) 410-7100 (Zero rate change)

Twelve Apostles Hotel, 5 star, R 4105 – R 6625.  Tel (021) 437-9000 (87% rate increase)

Cape Royale Luxury Hotel, 5 star, R 4086 – R20000 for the Presidential Suite.  Tel (021) 430-0500 (14% rate increase) – fully booked 6 November

Mount Nelson Hotel, 5 star, R 3800 – R 11000. Tel (021) 483-1000 (27 % rate increase)

The Taj Hotel, 5 star, R 3550 – R 34000 for Presidential Suite. Tel (021) 819-2000 (65% rate increase)

Bay Hotel, 5 star, R 3500 (stay for 3 nights, pay for 2).  Tel (021) 438-4444 (119% rate increase)

Steenberg Hotel, 5 star, R 3435 – R 14850. Tel (021) 713-2222 (first time inclusion)

Dock House, 5 star, R 3464. Tel (021) 421-9334 (43% rate increase) – drastic price decrease in August, rates now back to May level

Queen Victoria Hotel, not graded yet but seeking 5 stars, R 2996 – R 20000, Tel (021) 418-1466 (27 % rate increase)

Commodore Hotel, 4 star, R 2860 – R 12 720.  Tel (021) 415-1000 (79% rate increase). Fully booked 3 November.

Westin Grand Cape Town Arabella Quays, 5 star, R 2730 – R 40000 for Presidential Suite. Tel (021) 412-9999 (26 % rate increase)

Winchester Mansions Hotel, 4 star, R 2640 – R4135.  Tel (021) 434-2351 (80 % rate increase)

Portswood Hotel, 4 star, R 2570 – R 3960.  Tel (021) 415-1000 (61% rate increase). Fully booked 3 November

V & A Hotel, 4 star, R 2320 – R 3124 . Tel (021) 415-1000 (41% rate increase)

15 on Orange Hotel, 5 star, R 2020 – R 2620, Tel (021) 469-8000 (23 % rate decrease)

Cullinan Hotel, 5 star, R 2095  – R 4451.  Tel (021) 415-4000 (38 % rate increase) – this hotel had a computer problem when I called, and promised to call me back, to give me a rate.  After waiting for two days, I called again!

Crystal Towers Hotel & Spa, 5 star, R 1950 – R 3050.  Tel (021) 525-3888 (15% rate increase) – very loud volume of music and voice

Protea Hotel Fire & Ice Hotel, 3 star,  R 1940 – R 2040, Tel (021) 488-2555 (31% rate increase!)

Victoria Junction Hotel, 4 star, R 1900 – R2200 Tel (021) 418-1234 (5 % rate increase)

Vineyard Hotel, 4 star, R 1850 – R 3950. Tel (021) 657-4500. First time inclusion. Friendly and efficient.

President Hotel, 4 star, R 1780 – R 2830. Tel (021) 434-8111 (22% rate increase)

Southern Sun Waterfront Hotel, 4 star, R 1605 – R 3855. Tel (021) 409-4000 (11 % rate increase). Very poor ability to hear and understand the caller’s requirements.

Cape Sun Hotel, 4 star, R 1380 – R 3810.  Tel (021) 488-5100 (6% rate increase)

Ambassador Hotel, 4 star, R 1250 – R 1950. Tel (021) 439-6176 (Zero rate change)

Peninsula All Suite Hotel, 5 star, R 1200 – R 2170.  Tel (021) 430-7777 (20% rate decrease)

Protea Hotel Breakwater Lodge, no star grading, R 1170 standard, R 1595 business rooms. Tel (021) 406-1911 (4% rate decrease). Poor ability to comprehend the caller’s requirements.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage