The Sweet Service Award goes to the Franschhoek Champagne Festival, for the best ever event, with professional looking and well-decorated stands, a central shaded area to seat the bulk of the attendees, and great effort taken by attendees to dress in black and white with a touch of floral. Congratulations go to organisers Darielle Robertson of DnA Events and the Franschhoek Wine Valley.
The Bastille Festival was a festive weekend of tasting Franschhoek wines, connecting with friends, and trying some of the village food treats. By all accounts it was a great success, and DnA Events must be congratulated in attracting such large numbers of visitors to Franschhoek, irrespective of the winter weather! Almost every accommodation establishment was fully booked on Saturday evening, and the restaurants and shops did a roaring trade. Franschhoek looked festive, almost every business being decorated in the French tricolore, and many of the locals and visitors wearing a beret and French colours. For our French-speaking intern from Reunion, it was a surprise to experience all the Frenchness of Franschhoek this weekend.
It seemed more crowded on Saturday compared with previous years, yet there seemed to be less on offer outside of the Festival marquee than in the past. We saw the queue outside the marquee just after the midday opening time, and it stretched a few blocks down Dirkie Uys Street. We heard from our Whale Cottage Franschhoek guests that many tried to get tickets to get into the marquee on Saturday but were unable to do so, not even in the closing hour. Those that did have tickets could barely move inside the marquee as it was so full, despite a limit on the numbers, mainly caused by the afternoon rain, which meant that the ticket holders sitting outside moved into the marquee. For many it was too crowded, and they left the marquee after visiting one stand, taking a bottle of wine outside to enjoy it in less crowded conditions. Col’Cacchio had a band performing, and appeared to be one of the most popular meeting places after the marquee closed at 17h00, there being no cover charge. Last minute rooms were sold to visitors who had heard about breathalyser tests on Helshoogte Pass. The traffic on the main road was unbelievable, at times backed up to the Huguenot Monument.
Yesterday I met up with a fellow writer at the Franschhoek Summer Wine festival, and we had an interesting discussion about PR companies, and how professional or mediocre they can be. Unfortunately there are many mediocre PR companies, and few truly professional ones. Smart Communications & Events, the PR agency of the festival, was a prime example of mediocrity, with no presence at the event nor providing a media pack.
The discussion arose when the writer shared his pet peeves about PR companies, being particularly sensitive about not having been invited to a wine-related function earlier this week, yet he was sent a media release after the dinner, which highlighted that top Tweeters and Bloggers had attended the prestigious dinner at The Greenhouse, he obviously not being one, in the opinion of the PR company, he felt! I shared a similar incident when I was not invited to the launch of a winter menu of Reuben’s in Cape Town, obviously seeing all the Tweets about it, and then received the media release whilst the lunch was on the go! Media invitation lists are a sensitive issue, and an invitation exclusion can be held against a PR company and/or its client’s brand, especially as we were reminded by one PR company recently that it is not the communications representative but often the client that decides on the final attendance list. This can make things awkward for the PR agency, especially when they represent a number of clients in the food and wine industry.
While we were on a roll, we shared the following peeves about PR agencies:
* not saying thank you for coverage received – a ‘thank you’ is a rare treat and much appreciated
* being chased for coverage – attending a function is no guarantee that any writer will write about it, although one does feel obliged to write. Most events attended are covered on Facebook and Twitter by the writers. Many PR agencies charge their clients for the number of Tweets achieved for an event, and hence the use of the hash tag to track this easily, it was explained to me.
* being asked to list an event on one’s ‘Events page of the blog’, even though our blog does not have such a page!
* being asked to send a link to the PR agency when the blogpost has been written and posted, an absolute no-no! Not all PR agencies follow one on Twitter, and are rarely ‘Likers’ on Facebook, so they don’t pick up the coverage their clients’ brands achieve on these Social Media forums.
* being sent media releases with large format photographs in the body of the media release, and on a colour background, make it impossible to print. The information is what counts, even though the ‘packaging’ of it does look impressive.
* being sent media releases regularly about clients’ wine and restaurant brands, yet never having been invited to the restaurants or sent a bottle of wine to try before using the media release! Such media releases have a very low chance of receiving coverage on a blog, and even on Facebook and Twitter.
* functions that are too long and start too early in the day, especially day-time ones, given that most writers have paying job commitments which must take first priority, especially in summer.
* not being introduced to fellow attendees, as not all writers know each other, the media mix changing for every function. Name tags are rarely seen.
* functions being held far out of Cape Town, where most writers live and work. Many wine writers will insist on accommodation for evening functions, or a transport service, which covers the issues of drinking/driving and the cost of petrol, and usually leads to great camaraderie on board.
* functions/launches being too similar – one takes one’s hat off to PR agencies that can find a new angle for their clients’ brands, and always search for new venues to host their clients’ functions.
When a media release was requested of the Franschhoek Summer Wines event yesterday afternoon, Franschhoek Wine Valley CEO Jenny Prinsloo contacted her PR company, and they promised to send a release. It was the same two paragraph e-mail we had been sent to attend the function. The PR company head said she wanted to wait for the attendance figures before she issued a media release, a total waste of effort, as most writers would write almost immediately or not at all. The ‘release’ only contained the names of 12 of the 28 wineries participating in the festival. Each winery only offered one white wine, Rosé, or MCC for tasting, yet there was no information provided about each of the 28 wines, and what makes them unique. With a few exceptions, it seemed as if the B Team had been sent to man the ‘stands’, which was just a wine barrel per winery. Very few of the winery representatives offered information proactively, being pourers of wine rather than sharers of information. Only Morena had a booklet of information 
one could take from its stand, always stylish with its owner Nick Davies hands-on and in attendance. There was no information provided about the specialist tastings that formed part of the festival.
Leopard’s Leap was an ideal venue and the perfect weather helped the event greatly. Additional parking was opened up, and golf carts drove one to the entrance. It’s a pity that a (outsourced security company) boom operator is persistently rude when one arrives at Leopard’s Leap. The invited media guests had to buy their own food (the wine tasting was on the house), something one would rarely experience if one is the guest of an event – the petrol alone for the journey from Cape Town and back would have cost around R375. The invitation’s description of the ‘mouth-watering deli-style food from the Harvest Table‘ was completely misleading, as they had changed their menu for the event, being chicken and a few leaves (R60), salmon quiche with a good helping of salad at R45, and a vegetarian wrap (R30), not representative of the fantastic food that The Rotisserie at Leopard’s Leap usually serves. Even though we wanted to pay for an ice cream when ordering our food, payment was not taken, and consequently the ice cream had run out at 16h00, an hour before the close of the event!
The Franschhoek Summer Wine Festival was organised for the second time, by professional event organiser Darielle Robertson of DnA Events. Franschhoek can do much better than it did yesterday to attract attendance, given its excellent track record in hosting the Franschhoek Cap Classique and Champagne Festival, Bastille Day festival, and Franschhoek Uncorked. It is unfortunate that the festival clashed with the Cape Town Carnival yesterday, the Spar Ladies Race this morning, and the start of the ABSA Cape Epic today, which would have kept many wine tasters from Franschhoek. From Twitter and spending time at the festival it appeared that the media attendance was extremely low (only three we picked up), which means that it will take longer to establish the event in years to come. We Tweeted twice only from the festival, the food and most of the stands not being attractive enough to photograph and Tweet. As a brand Franschhoek and its excellent wine estates and good restaurants are far too special and unique to be represented by a mediocre PR company!
POSTSCRIPT 8/4: Epic Communications, organisers of the publicity for the RE•CM Top Ten Year Old Wines dinner at the Greenhouse last month, sent this e-mail today: ‘The RE:CM 10 Year Old Wine Awards 2013 winners were announced at a gala dinner held in Cape Town on 14 March 2013 where valued clients and judges were treated to a three-course dinner at the award winning Greenhouse Restaurant by acclaimed chef, Peter Tempelhoff, who specially designed courses to pair with each 2013 RE:CM 10 Year Old Wine Award winner. Please see attached social images, as well as images of the dishes served on the evening and the handover of the awards. I have also pasted below captions for the images and a press release with further information. Would this be of interest for your blog?’ Our bogpost about the event was posted on 18 March!
POSTSCRIPT 7/5: It appears that we were removed from Smart Communications & Events media list after posting this blogpost. We have just been added back to the list again, after sending a request to the Franschhoek Wine Valley CEO!
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage
The Sweet Service Award goes to the businesses of Franschhoek, Franschhoek Wine Valley association, DnA Events, and especially the visitors to Franschhoek over the Bastille Festival weekend, for the fantastic ‘gees’, for dressing the part in the French colours, and for making Franschhoek the most fantastic place to be last weekend.
The Sour Service Award goes to the Airports Company of South Africa (ACSA), for its increase of 35 % in airport tariffs for the current financial year, and for announcing a 37 % average annual increase, (69 % increase for international flights!) without explanation or justification, for the next three years, reports Business Report. The tourism industry is in dire straits, and is already reeling due to the high cost of flights, as well as the strong Rand. The increase in tariffs, which ACSA had wanted to originally increase by 133%, are a further deterrent to tourism to South Africa, something the tourism industry cannot afford.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.