The Sweet Service Award goes to Hôtel Beaumarchais in Paris, and its receptionist Emily, who went out of her way to make my two-day stay an absolute pleasure. I had booked the hotel via Booking.com, and had no personal experience nor recommendation for it. On arrival Emily offered me a room immediately, despite it not yet being 14h00, and told me that she had upgraded my room to a double – with annoyance I discovered on my travels that one sleeps in a single bed when one makes a booking for one person. I had not made a request re the bed type, and she did not know Continue reading →