Tag Archives: Fortis Hotelware

Restaurant Review: Extra cool, cheap, cosmopolitan Café Extrablatt

The first Café Extrablatt in South Africa and only the second outlet in Africa, on Main Road in Green Point, one of a collection of 55 franchise outlets in Germany, Austria, Turkey and Morocco, opened at the beginning of the month. It offers a wide variety of breakfast, lunch, and dinner dishes and drinks, from early morning to late night, at the most reasonable prices.

Heading up the Café Extrablatt Cape Town is Guido Dierschke, a friendly proud company representative, who has worked for the company for seven or more years, in stores, in the head office management, and opening new stores.  The first Café Extrablatt was opened in Emsdetten near Münster by Christoph Wefers with his brother Richard.   The name relates to the Extra edition of newspapers, and a collection of Sunday newspapers was available when I visited.  Magazines will be added too.  The pay-off line ‘Das gewisse Extra’ (that certain extra) represents the restaurant’s ability to offer a special dish, and to have a special place in the restaurant for its customers, Guido said.  In Germany there is an Italian style restaurant chain Scoozi and a Starbucks-style Voyton coffee take-away chain in the company collection, but these are not on the cards locally until the Café Extrablatt is running smoothly.

Being a franchise store, the interior decor reflects that of the German outlets.  A lot of natural colours and materials are used, including leather for the chairs and couches, wood and marble for the tables, and the original wooden floors of the building have been retained to give it character.  Woodbenders was used to make the furniture, and the colour palette includes leathers in orange, burgundy, green, brown and beige. Different table and seating styles are spread around the restaurant, upstairs and downstairs, to make seating sections, in which one can choose to sit, and to prevent the space from appearing as large as it is. In total the restaurant can seat 300 customers over the two levels (upstairs is for smokers), and there is seating outside on the street level and upstairs terraces too. There is a fireplace upstairs, each level having a large bar counter.  The light fittings are unique to the franchise, and were made in Germany, being two styles. Downstairs in the bar area is a massive lamp made from copper pipes.  On the other side of the restaurant and upstairs are ‘Tortenlampen’, designed to look like two-tier cakes.  Wall lamps, with a grass look to them, are also uniquely made in Germany for the franchise outlets.  There is a TV screen for matches downstairs.  The location for events in the Cape Town Stadium is ideal, being across the road, and the Coldplay concert saw their first full-house. Staff wear black pants, the female waitresses white T-shirts and the males black ones, with a white apron. Cutlery is by Fortis Hotelware, cute mini salt and pepper pots are brought to the table, as are unbranded olive oil and balsamic vinegar holders, with paper serviettes.

Ryan Seale is the chef, having worked at events contract companies in the UK (Lord’s cricket ground, West Ham football ground), at Singita, and for a contract company doing the catering for the World Cup last year.  His menu is largely that of the franchise, but with some additional dishes. All items on the menu are available throughout the day and night, with extremely long opening hours.  A ‘German Corner’ pays tribute to the German heritage of the company, offering chicken schnitzel (excellent portion of two pieces, which I ordered with potato salad, but is listed to be served with a salad or chips, at an unbelievably low price of R35,95) and veal schnitzel at R49,95, Currywurst at R49,95, and Viennas and potato salad (made using Guido’s mother’s recipe, with apples and gherkins) at R35,95.  A Breakfast Buffet with continental breakfast items, cooked breakfast as well as salads is offered at R79,95 from 8h00 – 12h00 on weekdays, and at R99,95 from 8h00 – 14h00 on weekends and public holidays.  Individual breakfast items are also available, ranging from R32,95 for scrambled eggs to R45,95 for fried eggs, bacon and sausage.  Many of the menu items offer a base item, with prices listed for additional extras and toppings.  Bruschetta costs R 22,95 – R32,95, with tuna, ham and cheese options. Baked potato with sour cream costs R17,95, and chilli con carne, tuna mayonnaise, and salmon can be ordered as extra toppings. Pita breads with fillings cost around R40. There is meat (R45,95) and vegetarian (R39,95) lasagne, and Pick & Dips cost R11,95 – R29,95 for spring rolls, chicken strips, risotto balls and calamari.  Burgers cost R39,95 – R49,95. Pizzas range from R35,95 – R67,95, and salads start at R27,95, peaking at R48,95.

Desserts are limited to Apfelstrudel at R29,95, and New York New York cheesecake from Chez Chez off Kloof Street, at R35.  They also stock Eiszeit ice creams, and I had a wonderful strawberry sauce made by Chef Ryan with a yoghurt sorbet (R19 for one scoop). I had wanted to order the Apfelstrudel, but Chef Ryan came to the table, asking me not to, as he is only making his own from this week onwards. The cappuccino costs R16, and the coffee is by Hausbrandt. Asara wines (Ebony, Ivory, Fusion, Sauvignon Blanc and Rosé) are offered by carafe (R32 – R38) or bottle (R90 – R120). Pierre Jourdan sparkling wine is offered by the glass (R32) or bottle (R155), as are Graham Beck (R195), Pongrácz (R175), and Veuve Clicquot (R550).  Most beers cost R18, but Heineken costs R20, and beer on tap from Paulaner, Castle and Pilsner Urquell is available too. Cocktails and ‘mocktails’ are also offered.

With ample parking across the road, the excellent opening hours, the diverse menu offering, the value for money, and good location, Café Extrablatt is certain to do well.

Café Extrablatt, 79 Main Road, Green Point, Cape Town.  Tel 087 6250 463.  www.cafe-extrablatt.co.za, www.cafe-extrablatt.com. Sunday – Thursday 7h00 – midnight, Fridays and Saturdays 7h00 – 2h00.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Restaurant Review: Valora brave new city class!

For all the doom and gloom in the hospitality industry at the moment, it is refreshing to discover a new restaurant in the center of town, that has raised the bar with a slick and chic new establishment. Valora Café, Restaurant and Bar opened on Monday, where L’Aperitivo used to be, next door to Skinny Legs & All.  Valora means ‘brave’ in Latin, and is one of a number of exciting city centre restaurants to open in the past few months, which include Roberto’s, Dear Me, and What’s On Eatery.

I had noticed the sudden closure of L’Aperitivo a month ago, often driving down Loop Street.  I stopped to have a chat to Chef Andrew Mendes, while the renovations were taking place.  He told me that the restaurant would open on 1 August, and it did!  L’Aperitivo had a large counter, which took a lot of the relatively small space. The Valora counter is smaller, positioned at the back of the restaurant, and has a far more spacious feel about it.  One part of a wall is rough brick, and the rest of it is painted a light gold yellow, the back wall behind the bar is a deep burgundy, while the other two sides have glass windows, letting the welcome winter sun in on a very chilly day, with snow on Table Mountain.  I liked the interior design, understated, chic, with dark wood-top tables, chairs with a white/silver fabric, and bar chars in a light rose burgundy colour. The bar counter has gold design tiles on it.  The decor reminds one of What’s On Eatery and La Mouette. There is no clutter. The shopfitting and interior design was done by Ricci Cinti, who remembered me as his first boss of many years ago. His partner in Epic Ark designed the logo, which has a similarity to that of the Queen Victoria Hotel, giving it a classy feel.  Outside, modern grey garden couches, with a rope to demarcate the Valora space on the pavement, add further class to the establishment.  The owner wanted to create an interior that was ‘sexy and modern, finer dining, offering value for money’. The floor is a laminate that looks like it is made from old wine barrels.  I found it very hot inside, and the waitress switched off the heaters.

Valora has been opened by Mike Mouneimme, who was the operator of Caprice in Camps Bay for ten years, and is the cousin of Caprice owner David Raad.  The family is Lebanese, and this reflects in the Mediterranean style restaurant, which consists of a collection of Lebanese, Italian and Greek dishes.  Chef Andrew worked at Tuscany Beach for more than three years before joining Valora, and prior to this at the previous Avontuur restaurant in the V&A Waterfront, and at Superior Catering, which did the private catering for the Atlantic Beach Golf Club as well as for Pearl Valley.  He was not given much creative freedom at Tuscany Beach, and he is excited about the freedom to develop the menu. Andrew laughed when he said that the restaurant name comes from the bravery in opening a restaurant in these challenging times, and for the small kitchen space he has to cook in.

The cutlery is smart, being Fortis Hotelware, and I loved the special edition LavAzza Calendar 2011 cups with a gold design on them.  The Fortis salt and pepper containers have a yin/yang design, and a ceramic hurricane candle holder was on the table.  The paper serviettes do not match the interior quality, and Manager Lisa said that she is working on getting these changed to material ones.

The menu/winelist has a golden cover, with the logo, and looks inviting and classy.  Inside the pages are in burgundy.  The menu offers an extensive range of items.  For Brunch one can order a baked bagel with salmon and scrambled egg, French Toast, a health breakfast, or toasted Focaccia, all at about R50.  The salad choice includes Lebanese Tabbouleh and Fattoush salads, as well as Tuna, Greek, chicken, and beef salads, ranging from R58 – R78.   Roast beef, cheese and tomato, and spicy chicken sandwiches made with home-made bread cost about R60.  Eleven mezze choices range in price from R12 – R40, and include Lebanese flat bread, Baba Ganoush, aubergine, and Lebanese Kefta kebabs.  Starters included a beautifully presented Two Tone soup, recommended by Chef Andrew, being a clever design of two soups, presented in a yin yang shape, with a rich dark beef soup sprinkled with biltong powder, and a light truffle cream with a hint of chilli, with two prawns, which was served with toasted brioche, costing R50. I enjoyed the deep fried crispy Patagonian calamari rings served with a separate bowl of lemon butter sauce, slices of lime and a sprig of origanum (R40).  Other starters include snails, spicy chicken livers, and stuffed mushrooms, all costing under R50.  Six main courses include a 350 gram rib eye steak (R135), Turkish spiced fillet (R125), beef ragout (R98), Psarri Plaki line fish (R105), chicken Parmagana (R75), and grilled Patagonia calamari (R70).  Pasta includes wild mushroom, ravioli bolognaise, seafood pasta, and Namibian desert truffles, ranging between R70 – R110. The Valora burger costs R55, and a Prego Roll R75.  Desserts cost R50 and less, and include chocolate baklava, berry panna cotta and chocolate truffles.

A small number of wines is offered, with a selection of cocktails.  Dom Perignon costs R2750, Veuve Cliquot R 750, Moet et Chandon R700, and Boschendal Brut R195. Brampton white (R25) and red (R28) is served by the glass.  White wines are by Lammershoek (R165), Ernst Gouws & Co, South Hill, Rickety Bridge, Seven Steps and Waverley Hills (R95).  Red wines come from the same wineries (R120 – R210), with the exception of Seven Steps, as well as Kanonkop Paul Sauer at R650.  The LavAzza cappuccino costs R17.

I was impressed by the classy feel of Valora, the smooth running of the restaurant on its fifth day, the creativity of Chef Andrew’s menu and food presentation, the wide choice offered, and the reasonable prices.  I was not charged for the Two Tone soup, Chef Andrew saying that he wanted me to try it.  Valora is a perfect spot to pop in before or after a concert or a show.  The service was attentive, and Lisa kindly went to have the menu copied at a nearby shop. Parking is a challenge during the day. The menu and beverage list contains a number of spelling errors. The business cards match the menu in gold and burgundy.  A cool unique touch was the stick of chewing gum which came with the bill, in a deep red wrapper with the Valora logo, although I am not sure if the Valora target market is into chewing gum!  I’ll be back to try more of Chef Andrew’s cooking creativity.

POSTSCRIPT 3/6/12: Valora has closed down.

Valora Café, Restaurant and Bar, Shop 70, corner Loop and Hout Street, Cape Town. Tel (021) 426-1001.  www.valora.co.za (The website is still under construction).  10h00 – 22h00 weekdays, 17h00 – 23h00 on Saturdays.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

De Huguenot Estate marries history and modernity in Pniel!

I was invited by Manley Communications to try out the new The Marianne restaurant, which opened on Saturday on the De Huguenot Estate, almost two weeks ago.  While the property was not yet ready to receive guests at that time, the lunch gave us a good indication of the good things to come.

The 2,8 hectare De Huguenot Estate was bought by Tom and Marianne Gray about five years ago, previously having owned Highlands Guest House in Kenilworth.   The property is located alongside a wall that was built in the past year, whilst the road repairs in Pniel were done, with the Johannesdal name on it.  Tom told me that Johannesdal was a block of eight plots that was allocated to freed slaves, who settled in Pniel, and they named their joint land Johannesdal.  De Huguenot Estate is one of the blocks, and has the most magnificent view onto the Groot Drakenstein mountains.  De Huguenot Estate has one of the oldest buildings in Pniel, in which the Grays live, previously having been a stable and which was built in 1820, about twenty-five years before Pniel was founded.  We couldn’t have chosen a better sunny winter’s day, which enhanced the enjoyment.  In the distance we were shown the recently acquired 550 hectare property of Dick Enthoven, owner of Spier, which stretches all the way to Boschendal, and where he will set up polo grounds.

The property has four luxury suites, one of them a Honeymoon Suite, and will be looking to attract wedding business.  It has the Harry Q Bar (at which Chef Tanja will be serving what she calls “Floating Food”, being reasonably priced ‘sharing’ tapas with a difference) and Fraîche Deli and Café (to serve freshly baked breads, pastries, scones, quiches, and cakes, as well as all day breakfasts, and other lunch and treat options), and The Marianne restaurant.

The Marianne is a generously sized room with a fireplace, facing the mountains, and looks onto a massive oak tree, the valley and the mountains.  The walls are painted a soothing grey, and this is the colour of the staff uniforms too, apt given the owners’ surname!   For the lunch we were seated at one long table, being a collection of wedding planners, event co-ordinators, and writers.   Antique furniture is married with modern.  The impressive star heading up the kitchen is Chef Tanja Kruger, a talented winner of the Chaine de Rotisseurs Young Chef of the Year 2008, and a member of the South African Culinary Olympic Team, who moved from Hunter’s Country House in Plettenberg Bay, having worked at Lanzerac, the Radisson Hotel and Five Flies before.  Her Sous Chef is Christo Pretorius, 2010 Unilever Young Chef of the Year.  The patissier is Olga Puru, who will be doing the baking, and will make the wedding cakes too.  A vegetable garden has been established, and Chef Tanja will be focusing on using the freshest produce to prepare her food on Slow Food principles. Marianne Gray is charming, and she made us laugh when she said she is the owner of the wonderful new property, but cannot cook an egg nor does she drink alcohol!  But it is clear that she loves people and is a good entertainer and hostess.  We were welcomed with a glass of Colmant sparkling wine, and I enjoyed the Thelema Red wine.

Our menu was printed on classy silver paper, and was representative of the food to be served at The Marianne, with prices indicative of what will be charged.  We were offered a choice of seven starters, nine main courses and eight desserts, and we could see each others beautifully presented dishes as they came out of the kitchen.  I chose Rabbit for the starter, my first ever, a pistachio crusted saddle of rabbit and bacon pressed flank, served with liver parfait, an apple and raisin chutney, pickled shimiji and succotash (a corn, bean and tomato stew), which will cost R75.  Other starter choices are a Baby Iceberg salad, and Cauliflower custard and sweetcorn velouté (R40), Oxtail ravioli and Fairview Chevin and apple terrine (both R55), Quail curry (R65), and Pan seared scallops served with black pudding and sugar snap pesto (R75).

Main courses range from R80 – R135, and I chose the Sticky pork belly, which was served with apple and sweet potato puree, celeriac remoulade, apple crisps, roasted root vegetables and honey cider jus (R120).   It was hard to choose a dish out of the list of beautifully presented options, and I look forward to coming back, to try some of the other main courses, including Asparagus and mushroom bolognaise; a Caramelized onion, olive and Brie tart; an interesting sounding “Exploration of fish pie”; Prawn laksa, served with basmati rice and a laksa curry sauce; Roast rack of lamb; Chalmar beef sirloin; and “Hot smoked free range baby chicken”. For dessert, which all cost R45, I chose the Valrhona dark chocolate fondant, which oozed thick rich chocolate, and was served with honeycomb, milk chocolate ice cream as well as chocolate soil.   Other choices were a passion fruit soufflé; Orange crème caramel; poppyseed pannacotta; banana split, which was a deconstructed collection of deep fried banana custard, macerated cherries, caramelised banana, vanilla ice cream, chocolate sauce and nut brittle; Sticky toffee pudding; and Blue cheese trifle.  What impressed was the Cheese board, which one can make up from a selection of eight cheeses, including an aptly named Huguenot, each costing R20, and to which one can add homemade watermelon preserve.

The Marianne Restaurant adds another fine dining restaurant to the Stellenbosch Restaurant Route, and adds another splendid restaurant to the Helshoogte Pass area, which includes Tokara and Delaire Graff.  I will be trying out the other dishes at The Marianne, and also Fraîche.  I liked the friendliness of the owners, and know that De Huguenot Estate will become a new food lovers’ destination in what is now South Africa’s new gourmet centre.

POSTSCRIPT 14/7:I returned this evening, to try the Harry Q bar for tapas – good quality, and value for money Seafood pops (hake and prawn tempura) at R45, Chicken Satay (R35), and home-made Marshmallow with a Valrhona chocolate ganache dip (R40).  Other tapas one can order include soup, mini Caesar salad, Caprese salad, ‘nude oysters’, Franschhoek salmon fish cakes, smoked gnocchi, pea and ham risotto, Aubergine Roulade, Pepperdew poppers, Spiced pork riblets, Fried Fairview Crotin, Beef short rib croquettes, and venison boerewors. Sweet tapas range in price from R30 – R40, and include homemade chocolate brownies, truffles and fudge, macaroons, and strawberries, all of which can be ordered with Valronah ganache or toffee sauce, at R10 each.

Manager Philip told us that owner Marianne has protested about the use of her name for the restaurant, and therefore it is now called de Huguenot.

POSTSCRIPT 7/8: I had my first lunch since the opening of de Huguenot to the public today, struggling to book telephonically earlier in the morning, but managing to do so by Twitter.  The restaurant was heavily booked, and had a nice smoky smell from the lit fire.  The restaurant windows allowed one to see the snow-topped Franschhoek mountain peaks in the distance.  A vase with daffodils and anenomes was on the table.  Fortis Hotelware cutlery was laid on the table, on a quality white table cloth.  The serviette was forgotten.   The menu has not changed from the one we saw at the launch lunch, as written about above.   A bread plate with a home-made seed loaf and two rolls were brought to the table with parsley-topped butter a minute before the food was served.  I loved the seedloaf so much that Manager Philip sold me the left-over loaf.  I ordered Asparagus and Mushroom bolognaise, made with lime spaghetti, a tomato sauce, and topped with parmesan shavings (R75).  It probably was not the best representation of Chef Tanja’s culinary skills.  Much more interesting was the Banana Split, which was a deconstructed dessert with slices of banana, a deep fried banana custard, macerated cherries, nut brittle, chocolate sauce, and a ball of chocolate (R45). The waiter that served me lacked polish and experience, and his service was not reflective of the quality of Chef Tanja’s food. The winelist look rather weathered from heavy use. MCC’s offered are Moreson’s Miss Molly (R150), Colmant Brut Reserve (R35/R195), and Graham Beck Brut (R235).  White wines by the glass are Thelema Sutherland Sauvignon Blanc (R25/R99), and Ken Forrester Petite Chenin (R25/R99).  Red wines by the glass are Thelema Mountain Red(R25/R99), and Ken Forrester Petite Cabernet/Merlot and Petite Pinotage (R25/R95).  Six Shiraz options are offered, ranging from R145 for a 2010 Guardian Peak to R325 for Hartenberg 2007.

POSTSCRIPT 14/10: Sadly the De Huguenot Restaurant will close down on 31 October.  Fraîche is no longer happening, and the Harry Q bar will become a breakfast, lunch and dinner venue.  The venue will focus on weddings and events.

POSTSCRIPT 2/3: Sadly, De Huguenot Estate will be auctioned on 14 March.

de Huguenot Restaurant, Fraîche Deli and Café, and Harry Q Bar, De Huguenot Estate, R310, Helshoogte Road, Johannesdal, Pniel, between Stellenbosch and Franschhoek.  Tel 021 885-1240.  www.dehuguenot.co.za (Website still under construction).  Open ‘360°’, as Chef Tanja put it, Mondays – Sundays for breakfast and lunch, and eventually for dinner.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Restaurant Review: Act Restaurant at Baxter does not have its act together yet!

It was a surprise earlier this week to discover that the buffet-style dinners at the Baxter Theatre have been discontinued, to be replaced with a fine-dining style restaurant called Act, and owned by The Forum, a catering company from Johannesburg, I was told.  I went twice this week, preceding the Beethoven Piano Concerto Festival performances.

On my first visit only six tables were available for service, those deeper in the restaurant not laid as there were construction workers working on the bathrooms.  Luckily they did so without one hearing them.  One must pre-book a table, and I did so for the second concert.  The manager found a small table for me for the first (unbooked) dinner.  The second evening was almost fully booked when I arrived, and my booked table could not be found.  I was taken deep into the restaurant, not as attractive looking as the entrance section.   A table was found for me there.   The tables have a yellow table cloth and serviette, a vase with a pink dahlia (an old-fashioned flower type not often seen, yet so pretty), a little candle, and  small containers with coarse salt and ground black pepper, one with a spoon, and the other without.  The modern cutlery is by Fortis Hotelware, and beautifully new and shiny.  The glassware is of an excellent quality.  This is where the quality ends.

With so many more tables to serve on my second visit, the service was even worse than it was on my first visit.   I quickly saw that one should only order one item from the menu to have any chance of seeing one’s show on time, even if one arrives an hour or longer before the start of a concert or show.  The service is inconsistent – on the first visit I received a basket with bread presented in a serviette, but not on my second visit. The menu is in a good quality leather holder, and easy to read.  Surprising was that the winelist was not offered on both occasions, and that I had to ask for it.

To try out the restaurant on the first visit, and due to less time available, I only ordered a green pea, spinach and watercress soup, sprinkled with bits of feta (R36).  This symphony in green was nice and thick, filling, the feta was a good marriage with the mix of three greens, and offered good value.  On my second visit I ordered organic trout on potato rosti, with vodka cream cheese, black caviar and chives (R72) – the dish sounded promising, and looked beautiful, and there were two slices of trout, in between two slices of very thin rosti, sprinkled with a little caviar.  The rest of the dish I struggled with, not tasting the chives, nor the vodka in the cream cheese.  The rosti was very dry, and the cream cheese was just a drizzle, not adding enough moisture to the rosti to make it pleasant to eat.  I felt it to be overpromised and overcharged for what one gets.  The port and peppercorn chicken liver paté (R48) was more successful, served with bruschetta, yet I could not detect the peppercorns nor the port in the taste nor the texture!  This order caused a service let-down.  When I explained that I wanted to take the paté home with me, due to a time shortage, the supervisor said they do not do take-aways. I asked him to bring me the starter, wanting to photograph it anyway, and then I would ask for a doggy bag.  I was surprised when I received the take-away container with the paté, and had to request that they plate it for the photograph, and then put it back in the container! Other starters include beetroot and apple soup (R32) and mussel pot (R55).  Main courses range from R65 for “fish and fat chips” to R145 for loin of lamb wrapped in potato rosti.  One can also order fillet; lamb shank; spinach and feta cannelloni; Thai green calamari; and chicken stuffed with truffled mushroom and Gruyere cheese.  Desserts cost around R45, and include Amarula crème brûlée, yoghurt Amaretto panna cotta, twice baked goats’ cheese and red wine pear soufflé, and chocolate fudge torte.

The serving of the two starters took an hour, but I did manage to get a weak cappuccino (R13) organised from my waitress.  Her initial response was to point upstairs, meaning that I should get it in the upstairs bar.  I asked her to oblige, which she did!  Payment by credit card was done at the table, but took time to organise. The bill was presented with a “commenting” card, the waitress asking me to provide my feedback.  I have not received a response from the restaurant to my feedback.  One of the biggest service issues is that the entrance to the restaurant, leading from the steps down to the theatre entrances, is not manned by any staff, to deal with new ‘arrivals’, mainly being Baxter ticket holders who are inquisitive about the new restaurant, distracting the staff from serving the guests who are eating there.

As an alternative, one can go upstairs to the Play Bar, have a drink and order tapas, which come from the same kitchen, probably causing some of the service issues experienced.  The tapas menu is a tiny laminated list consisting of five options: olive plate, mezze, chicken and mushroom, savouries, and cheese, ranging from R46 – R68 for two persons.   By day the Play Bar is a coffee bar, serving sandwiches and other light meals, on Mondays to Fridays, until 17h00.

The winelist is a tiny unlaminated piece of paper, almost looking like an after-thought, and its selection of four white and three red wines is far too small to match the ‘fine-dining’-style of the restaurant, and its typing errors are unforgivable.  White wines offered are Pecan Stream (R85), Remhoogte Chenin Blanc (R20/R88), Villiera Sauvignon Blanc (R25/R90) and Steenberg Sauvignon Blanc (R140).   The Beyerskloof Pinotage was unprofessionally crossed off the red wine list, leaving only a Remhoogte Aigle Noir (R20/R90) and a “Roupert & Rothchilds” (ouch, with a double typo!) Classique (R150).

Act needs a lot of hard work to improve its act, its service performance being unsatisfactory – all the staff are understandably new, but unforgivabley untrained.  The manager seemed nice, but was running in and out of the kitchen with dishes, not managing what was going on in the restaurant on both evenings.  The design of the restaurant, being a long ‘rectangular’ shaped open space, seperated by the bar in part, means that staff at the back end of the restaurant have no idea of what is happening in the front section.  Act is not cheap, and the time limit one has before the show is likely to cause service issues for its customers.  Ideally one should phone through one’s order when making the booking, especially if one is planning to order more than one course!  I am not sure if such a service exists.

POSTSCRIPT 11/4/11: I was impressed to receive the following e-mail from Glynis Hyslop, MD of The Forum, today: “Thank you for taking the time to review our new, as yet unopened restaurant. Based as I am in Johannesburg I am delighted to have a Mystery shopper who delivers such comprehensive reports! In particular thank you for your comments on the quality of the table appointments. As you correctly point out, the kitchen services both the restaurant and the tapas bar upstairs which can be difficult if both are busy. To mitigate this you will have noticed the extensive open cooking area within the restaurant. Unfortunately until this weekend this was not in use.  During our renovations we discovered that the previous restaurant’s gas installations were both illegal and leaking.  As I am sure you are aware the current regulations call for submission of plans to council and approval before new gas points are installed.   On Friday morning we received permission from the Baxter   for a further temporary installation of   gas to the front kitchen whilst we wait for council approval.  Even though this is a soft opening it has been very difficult to operate, with only 1/3 of the kitchen, but we hope to be fully operational as soon as this approval is forthcoming. We have noted the comments on the food and have changed the rosti, they will be future be made thicker which will hopefully ensure that they are not dry. Thank you for the comments re the service.   This is an issue that we are working on. I am however very perturbed to find that your comment card has not made its way to either the Exec chef, the manager of the restaurants division, or myself. The forum is committed to world class food and service and you clearly experienced neither.  I would be delighted if you could let me know when you will next be at the Baxter so that I can organize a complimentary meal for you to experience the forum as it should be.  I would also be delighted   if you could attend the opening on Thursday evening the 14th. We will be forwarding you an invitation tomorrow.”

POSTSCRIPT 12/4/11: Kim Roberts, the GM of the Restaurant Division of The Forum, has written today: “I am aware that our MD has been in contact with on receiving the review you gave our soon to be opened new restaurant at the Baxter Theatre Centre, feedback is always greatly appreciated as it keeps us on our toes and ensures that we are continually working to achieve on the goals we set out.  Attached is your comment card and am in agreement with regards to the service issues not being to standard.  We are currently training staff daily to ensure better communication from our staff to our patrons.  We run a custom touch points program for all our service staff and believe once they have completed this that service levels will be where they are.  I know that you are aware that we have had limited gas supply and with the front kitchen being incomplete, the espresso machine only going in there  last Friday and staff running up and down service stairs to get a patrons coffee order has certainly compounded our service delivery.  The theatre going crowd is time poor with show starting times, but wanting a nibble, meal or a beverage before a show, we made a call to serve under not so perfect circumstances while building construction was going on,  will so I do hope you will return in a more settled time.  I am on route to Cape Town today for the re-opening of the Baxter Hospitality facilities on Thursday and am looking forward to meeting you then.  In the interim, I am now following you on twitter to see what else you are up to! “

POSTSCRIPT 14/4/11: My colleague and I attended the official opening by David Kramer of Act Restaurant and Play Bar.  I met both Kim Roberts and Glynis Hyslop from The Forum.  A proper winelist has now been compiled, I was told.

POSTSCRIPT 4/4/12: The Cape Times reported yesterday that the ACT restaurant and PLAY bar vacated the Baxter Theatre overnight last weekend, not having paid their rent for three months.  It was predictable that the restaurant and bar would not survive, their service being so exceptionally poor!

Act Restaurant, Baxter Theatre, Main Road, Rondebosch.  Tel (021) 685-3888.  www.theforum.co.za (The website has only a short reference to Act restaurant and Play Bar, and shows photographs of the renovations, as well as sketches of the new interior design. The site refers to its ‘gourmet a la carte menu’, but none is provided. The Forum positions itself boldly as follows: “The Forum company team is dedicated to delivering world-class services”!   The website also refers to Act’s ‘extensive winelist’.   I did not see any of this at Act restaurant this week).  The Forum has other projects in Johannesburg, and a second project is underway in Cape Town, but the staff could not tell me where it is.  Monday – Saturday evenings.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage