Tag Archives: host country

So who really won the 2014 Soccer World Cup?

World Cup 2014We are on the eve of the closure of what many describe as the greatest World Cup, and tonight the world will see Germany and Argentina fight for the title of World Cup Champion.

An interesting survey was conducted, to establish which were the best advertisements made for the 2014 World Cup, by interviewing top advertising industry executives in the USA.   These were the brands that were rated as having the best TV commercials, most of them closely linked to the world’s best soccer stars:

1.   Brazil: as a host country it was described as a ‘proud country being the perfect host’, in its welcoming nature to the soccer fans, and its team losing with such good spirit in the semi-final against Germany earlier this week

2.   Adidas trainers:  Using the pay-off line ‘all in or nothing’, the latest commercial is called ‘The Final‘, and it predominantly focuses on the Final tonight, with Lionel Messi and Thomas Müller.  It asks who wants the World Cup more, with ‘two teams, one trophy’.  The ‘Wake Up Call’ commercial was posted on YouTube on 12 June, at the start of the World Cup, and already has in excess of 7 million views!  It focuses on Argentinian Lionel Messi preparing on his own, with less airtime give to Bastian Schweinsteiger, representing the German team.  The commercial shows excerpts of a number of the earlier matches, and some of the soccer greats in action, including Mesut Özil scoring for Germany, Manuel Neuer defending so boldly for Germany, as well as Luis Suárez of Argentina, and Dani Alves of Brazil. Continue reading →

“Tourist torrent” expected for the festive season? Not in the Cape!

One wonders where the tourism authorities get some of their information from!  While a The Times journalist may have enjoyed the alliteration in his headline on 7 December (“All set for a tourist torrent”), he may in fact have vastly exaggerated the implications of the results from a World Cup survey as to tourism to South Africa over the “season”/”festive season”.  This contradicts what most tourism players are experiencing, in what is set to possibly become one of the worst summer seasons ever, with poorer accommodation bookings than in previous years for coastal suburbs/towns such as Camps Bay, Hermanus and Plettenberg Bay, and even worse in inland towns.

The journalist was reporting on the presentation of the SA Tourism and Department of Tourism study on the effect of the World Cup, a survey which had been conducted in June and July amongst World Cup visitors, as well as guests flying out of Cape Town International, OR Thambo, and ten other airports in Namibia, Zimbabwe and Lesotho.  As a market researcher in a previous career, I shudder at the thought of the research methodology (unspecified in the S A Tourism release) which may have been used – in Cape Town eight departing guests were interviewed at the close of the Cape Town semi-final at the airport, on which basis a local daily proclaimed the Cape’s success in hosting the tournament in our city!   Both Cape Town Tourism and Cape Town Routes Unlimited used dubious questionnaire formulation in surveys conducted amongst local tourism players during the World Cup.

SA Tourism’s Chief Marketing Officer Roshene Singh is a respected marketer, and I had the pleasure of meeting her a few months ago.   But the quote attributed to her in the article seems unbelievable: “We believe we’re going to have a bumper season (note her word, which the sub-headline in the article changed to ‘festive season’!) because people who are regular visitors in June and July deferred their holidays because of the influx of soccer fans then, so we expect them to now visit.”   Given the seasonal nature of tourism in the Western Cape, with May, June and July being the worst three months for the tourism industry in the Western Cape, our region will definitely not be expecting a “tourist torrent” in the next three weeks/three months, if we are to rely on these ‘displaced’ holidaymakers!

The rest of  The Times report  reflects the findings of the World Cup survey, which showed that 310000 foreign soccer fans had visited South Africa for the World Cup, said Minister of Tourism Marthinus van Schalkwyk, and that 90% would consider visiting again.  Key findings are as follows:

*   The economy benefited by R3,6 billion (the cost of generating this income was not mentioned!)

*   59 % of visitors travelled to South Africa for the first time due to the soccer event

*   220000 soccer visitors visited Gauteng, 108384 the Western Cape, and 83819 KwaZulu-Natal

*   the largest number of World Cup visitors came from the USA (30175), followed by Mocambique (a surprise second place at 24483), Britain (22802), Swaziland (19593), Brazil (14815) and Australia (12210).

*   68%  rated South Africa as an “extremely good” host, and 29 % rated it as a “good host”, an excellent scorecard.

*  Just over half of the soccer fans who had been to other World Cup events, said South Africa was a better host country – a surprisingly low figure, given all the publicity one saw and the highest ever FIFA rating – 33% rated it on a par with previous host countries, and 16 % rated it worse.

The bizarre (and dangerous) projection by our tourism marketing authority, based on very indirect information obtained from a survey conducted six months ago, in a period since which South Africa’s post-World Cup image has taken some serious knocks, and in which period the Rand has remained too strong to make South Africa an affordable tourist destination from the United Kingdom, Europe and the USA, is irresponsible, in our opinion, and does not reflect the reality of bookings by the accommodation industry.  The reference to the bumper season must have been made during the presentation of the survey results to journalists by Singh, as the official media release of SA Tourism does not refer to this projection at all!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage

South Africa scores R30 million from online World Cup coverage

The World Cup was an unprecedented success, in terms of its organisation and the tremendous goodwill it caused amongst locals as well as international soccer fans.  In addition, and having a longer lasting effect, is that the above-the-line media as well as social media impact of the World Cup set new records for this event, not just for South Africa, but for the soccer body FIFA too.

 

*   3,2 million soccer fans attended the 32 matches around the country, and about one third of the tickets were bought by about 350000 international visitors – the word-of-mouth feedback to their friends and family is the most credible marketing South Africa could wish for, and is free-of-charge!

*   Highest TV coverage ever was achieved, and reached an unprecedented 700 million viewers for the Final alone 

*   The online coverage was the most dramatic, because much of it was a new way of communicating to soccer fans and about the World Cup, reports the Weekend Argus:

     +   BBC News online ran 120 stories, and the Washington Post 48 stories during the World Cup, both being influential online newspaper services

      +   The FIFA.com website had 150 million unique visitors during the World Cup, three times as many as in 2006. 

       +   South Africa’s unique identity, personality and character was woven into the soccer reporting by the international online media, and so the country’s ability to manage the tournament, and our unique vuvuzela and makarapa became world terms on blog posts, Twitter, comments to blog posts and online articles, and on Facebook.

       +   The value of the online coverage was just short of R30 million, based on 148 million persons communicating about South Africa in the context of the World Cup online, calculated by BrandsEye, a local online agency.   This value was created by soccer fans and the media for free, and did not cost South African Tourism a cent in coverage!

       +   Just more than half of the mentions (58%) about the country came from the USA, a surprisingly small 10% from the UK, and only 8% from South Africa.

       +   The mentions were analysed in terms of degree of positivity, and 55% were “strongly positive”, 40% were factual or neutral in terms of content, and 5% were negative.

       +   Twitter played an important role in spreading the word about South Africa, not only via celebrity (e.g. Paris Hilton has more than 2 million followers) and soccer star Tweets, but also Twitter accounts with huge numbers of followers (e.g. Sports Illustrated, with close to 285000 followers).

In June traffic to the Whale Cottage website almost trebled to 129000 unique visitors, due to the World Cup, but also due to the engagement of Prince Albert and Charlene Wittstock, as the blog contains a post about the couple attending a New Year’s party in Fresnaye 18 months ago. 

It has also been reported that the great World Cup coverage for South Africa has raised the bar for the marketing of Brazil.  The 2014 World Cup host country has started its marketing already, by launching an international marketing campaign four years ahead of its tournament, a first in the history of the FIFA World Cup, says Dr Niklaus Eberl, an internal branding consultant for the German and South African World Cups (no doubt for Brazil to come too!).

In Business Day Dr Eberl was reported as saying the the Brazilian tourism agency Ambratur has launched an ambitious marketing strategy, which plans to double the number of tourists to Brazil (to 10 million per year, the same target as that of South Africa) and treble the value of tourism in the next ten years.  The “Brazil is calling you” campaign aims to reach 400 million consumers in 100 countries, with a budget of $30 million this year alone.   Brazil’s President Lula da Silva said: “The success of our African brothers represents a tremendous challenge to the Brazilian people.  We are learning from them to ensure that we will present a World Cup as beautiful as 2010”.   The Brazilian marketing budget is said to make that of South Africa look like “small change”!   Brazil is planning to spend five times the R30 billion of South Africa on its infrastructure.  The country also wants to equal or better South Africa’s 90 % score from FIFA for its handling of the World Cup.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

World Cup in South Africa sets new records, best ever

The 2010 FIFA World Cup is likely to be the most successful ever organised by FIFA, says brand consultant Dr Nikolaus Ebert, CEO of Brandovation and a 2010 World Cup analyst.   In the 2010 Scorecard, which is an analysis of the World Cup preparations, South Africa had exceeded all expectations prior to kick-off, ahead of Germany’s scorecard in the same period four years ago, reports the Weekend Argus.

“South Africa shocked the world, and showed everybody that the country can host a successful tournament.  The World Cup is a catalyst for national reconciliation and locals have come together to prove all disbelievers wrong” said Eberl.   “We are pretty certain that South Africa will host the best World Cup ever held”, he added.

Celebrating the advent of the World Cup, as South Africa did at midday last Wednesday, was a world-first celebration prior to a World Cup.  The world witnessed an euphoric and loyal South African nation taking to the streets, blowing their vuvuzelas and hooting their cars.  “The celebrations on Wednesday were totally unprecedented.  Never before have the host country’s fans ever celebrated before kick-off.  We were shocked at what unfolded throughout the country”, said Eberl.

Referring to the 2006 World Cup, he noted that the German nation was “anxious, moody and were very unhappy with the national team’s performance”.   Only after the group stages did the German nation get behind their team.

“Fifa have now become to believe that the host team can get very far in the tournament.  They have witnessed the entire country backing Bafana Bafana and now they have extra faith in the team” added Eberl.  “Fifa have so much belief in Bafana (Bafana) because (coach) Carlos (Alberto Parreira) has led them to a 13-game unbeaten streak”.  

Eberl believes that the World Cup will unify South Africans “for the rest of their lives”. “Thirty one days of national euphoria are more than enough to change the behaviour of all South Africans.  Over the course of the World Cup South Africans will grow even closer and it will have lasting effects well after the World Cup”, said Eberl.

But Bafana Bafana trainer Parreira was unhappy about all the media and fan focus on his team, two days ahead of their first match, and disallowed them from participating in an open-bus parade. “I have never seen something like this in my life” he is reported to have said.

According to Local Organising Committee CEO Danny Jordaan, the World Cup is the most lucrative tournament ever, reports the Sunday Times.   “Fifa decided to pay a bonus to its 208 members.  Previously there was talk that this World Cup could leave Fifa financially bankrupt, but the international broadcast rights alone have been a major source of income” he is reported to have said.   FIFA announced that it was paying R1,8 million to the S A Football Association, and that each of its 208 member associations would receive $250 000.   FIFA generated $1 billion in income last year, and holds the same amount in reserves.  Its income from television and marketing rights is $3,2 billion for this World Cup, a 30 % increase on that of 2006. 

Pravin Gordhan, the Minister of Finance, wrote euphorically in Business Report “Yes we can!  This is the best advertisement ever for South Africa” yesterday.  He praised the benefit the World Cup would have in future, and how South Africa exceeded the expectations of sceptics, who said the the country could not do it.  The R30 billion spent on infrastructure was a catalyst for development, he said.   Broadcast technology had also been improved, he said, as had 40 000 more police officers been trained.  “What is certain is that the World Cup will be the best possible advertisement for South Africa and the region, showcasing the endless variety and opportunities on offer”, he is quoted as saying.

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com