Tag Archives: Justin Mans

Watson Incorporated Sweet Service and Krugmann’s Grill Sour Service Awards

The Sweet Service Award  goes to Watson Incorporated, for finalising our accounts for the Receiver of Revenue by 28 February, especially as the financials were given to them in very much the last minute.




The Sour Service Award  goes to Krugmann’s Grill in the V&A Waterfront, and especially to its Promotions Manager Johan van Schalkwyk.   I was intrigued by how a restaurant could ‘give away’ a 350g rump steak with a starch and sauce for the unbelievably low R29 for a week last week, and made a booking.  As I had lost my e-mail with the link which forced one to make the booking on-line, I called the Customer Care number, which Johan answered.   He became annoyed when I told him that I could not see the promotional offer pop up on their website, and when I asked for the contact details of Justin Mans, the very efficient Operations Director, he became rude, having recognised my voice from a previous Cape Town Fish Market incident that he got into trouble for and that was awarded a Sour Service Award, and told me not to come to Krugmann’s.  I did go and was welcomed by the waiter.  I found the service terribly slow, for the fact that the restaurant was less than half full.  It took 40 minutes for the steak to be served.  It was tough, and more rare than the medium rare I had ordered.   It was not worth the saving to have endured the poor service received from the word go.  

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.