The Sweet Service Award goes to KwikSpar next to Ultra Liquors in Green Point, and its manager Marius de Beer.  For a while I have received less than satisfactory service at this outlet, yet I have returned due to its convenient location and ease of parking. Unfortunately I tend to go there in the afternoons or evening, when Marius is not on duty (he does mornings). After a really bad incident, I called him and shared my experience, and told him that it is a recurring problem.  Marius asked me to e-mail the details, and promised to speak to the duty manager concerned and to send him on a customer care course.  When I next went to the store, the Continue reading →