Tag Archives: Loyalty Card

Balducci’s unique menu good enough to eat!

On Wednesday the Slick Group, owners of Balducci’s, Gibson’s Gourmet Burgers & Ribs, and Belthazar, invited the Camps Bay guest house owners and managers for lunch at Balducci’s, to thank them for their support in the past year, to present the newly designed Slick Restaurant Group Loyalty Card, which is aimed at locals in the main, and to share information about the winter specials at Balducci’s and at Gibson’s. This Italian style restaurant has something for everyone, and has a menu with the greatest appetite appeal we have ever seen.

The A5 menu for Season 2013/14 looks like a magazine, with exquisite photography of their dishes, one per section of the menu, making the choice of what to order even harder, as everything on the menu sounds good enough to eat, and the photographs add to the appetite appeal. The second half of the Menu contains the winelist. Like a magazine, the menu is interspersed with advertising, which is not irritating, except that it is a large number of pages (68 in total) to go through when choosing what to eat and to drink.

The menu introduction explains the restaurant’s policy to be more ‘environmentally responsible’, explaining that it uses alien wood in its pizza ovens, it uses vegetables and fruit that are in season, and local ‘superb quality procured meat, poultry, fish and game’. Only fresh chicken is used, and grain-fed 28 day matured beef. Extra virgin award-winning olive oil is used, the menu states. No BYO wine is allowed, and neither is photography (I was not stopped in photographing the dishes for this blogpost), the first time that I have seen photography prohibited in a restaurant. In terms of the new Liquor Act (2013) it is a criminal offence for restaurant patrons to take unfinished bottles of wine, malt or spirits with them when they leave, the menu states.  The menu is printed on Sappi Triple Green recyclable paper.  Select menu items are marked in green as being the owner’s ‘personal healthy option choice’.

The Italian heritage of the restaurant shows in the division of the menu into

*   Antipasti – we shared Antipasti platters (R140) as a starter, which included a Caprese salad, Springbok carpaccio, avocado, tomatoes, butternut, grilled aubergine, grilled chili and garlic calamari, and fresh baked toasted bread.  Other options include Minestrone and Onion soups (R57 each),  prosciutto and melon (R90), tuna tataki (R88), salmon (R55), oysters (SQ), prawns (R40 – R180), as well as eleven salad choices (R75 – R104).

*   Primi Piatti – this section offers burgers (classic, gorgonzola, Swiss cheese, bacon guacamole, luxury lamb, ostrich, vegetarian, and chicken) ranging from R65 – R85; a very extensive sushi selection (the 24 piece Platinum Sushi Plate is a winter special at R109*); 35 pizza options, ranging from R60 – R110; and eleven pasta choices, ranging from R65 – R150.  In winter the prices of pizzas and pastas, with one exception each, have been reduced to R54*.

*   Secondi Piatti – most of us had a different main course, and each plate looked generous, and beautifully presented.  Our intern Lorraine chose the kingklip, which was served on a bed of grilled butternut, aubergine, and green beans, and was topped with parmesan slices, olives and tomatoes (R140). Other fish options are calamari (R95), Norwegian salmon (R159), mussels (R110), crayfish (R90 per 100g), and seafood platters (R345/R695). Corrie praised the Butter Chicken Curry (R150), as the best he has ever tasted.  My Veal Marsala was served with linguine and an excellent light parmesan cream, sautéed mushrooms, and a Marsala sauce (R115). Other meat dishes include veal (most cost R115), game (R180), a variety of steak options (most R160), and lamb shank (R160).  A 250g 28 day matured rump steak is on special during winter at R79*.

*   Dolce – Most desserts cost R59, and their Tiramisu has been a firm favourite for years, the finger biscuits soaked in Espresso and Kahlua, with an Amarula sauce. Other options are chocolate fondant, crème brûlée, malva pudding, ice cream, sorbet and frozen yoghurt, and a white Lindt chocolate cheesecake.

*   Formaggi – a selection of cheeses costs R90.

The winelist section has a large number of advertisements of supplier wine estates.  Each wine region and wine variety is defined and described:

*   ‘Bubbly’ – MCCs offered include Pongrácz NV (R60 per glass/R240 per bottle), Pierre Jourdan Brut NV (R70/R250), L’Omarins Brut Classique NV (R88/R325), Steenberg ‘1682’ Chardonnay 2011 (R350), and De Wetshof NV (R121/R480).  Moët et Chandon costs R650.

*   Bianchi/white wines – an extensive number of wines is offered per variety, eighteen alone for Sauvignon Blanc (from R34 – R68 per glass, and R130 – R280 per bottle).

*   Rossi/Red wines – eight Shiraz options are offered, from R37/R145 for Franschhoek Cellars ‘Baker Station’ 2011 to La Motte’s 2009 Shiraz (R360).

*   ‘Aficionado Lounge‘ – brandy, Calvados, Armagnac, Grappa, port, sherry, beers,  and Bain’s Cape Mountain Whisky are offered.

The Slick Loyalty Card was explained to us by Slick Marketing and Reservations Co-ordinator Michelle Page. Patrons receive 10% off their bill on presentation of the Loyalty Card, and a R200 birthday voucher. The Winter Special prices quoted above apply to dishes (marked with * above) ordered between 12h00 – 18h00.

Our Camps Bay guest house group had a most enjoyable lunch at Balducci’s, owner Ian Halfon popping in to greet the group.  The new Winter Specials are great value, for a restaurant that is perceived to be on the expensive side.  In going through the menu for this blogpost, it was a surprise to see how many reasonably-priced dishes it contains.  Service is smart, the serving staff is neatly and professionally dressed, and the location in a quieter section of the V & A Waterfront is an advantage.

POSTSCRIPT 10/6: Michelle has explained the photography policy in greater detail, and food and people photography is allowed: ‘Re photography of the décor, we felt we put a lot of effort into the look and feel of the restaurant. Creating something special.Guests can take pics of food and celebrations and of themselves with pleasure and post and review etc, we have no problem with that‘.

Disclosure:  We received a bottle of Balducci’s Merlot Cabernet Sauvignon House Wine and a small box of Emporio Leone chocolates with the menus of the three Slick Restaurant Group restaurants.

Balducci’s Ristorante Pizza Seafood Bar, V&A Waterfront, Cape Town.  Tel (021) 421 6002. www.balduccis.co.za Twitter: @Balduccis_CT  Monday – Sunday.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

The Wash Sweet Service and V&A Waterfront Sour Service Awards!

The Sweet Service Award goes to The Wash, which was nominated by Nicky Farmer: “I immediately thought to nominate as below as this kind of customer service just doesn’t seem to happen as often as it should. On 24 Jan, I had a meeting at the Lifestyle Centre on Kloof Street and I took the opportunity to have my car valeted downstairs at The Wash (021 422 2233). They’re always so friendly and do a pretty good job. It wasn’t until 31 Jan that I opened my wallet to take out my business card and realised it wasn’t there. I got a fright, but immediately calmed down as I hadn’t had any notifications of transactions on my account, so I knew it was safe – probably in a pair of jeans at home or something. I couldn’t find it at all the next day, so I went through my bank statement online and realised that the last time I’d seen my card was at The Wash. I called them immediately, and Malcolm, the Manager said he’d been holding onto it for me, but couldn’t find a number for me in the phone book.  I know it’s a really simple one, but he had such an opportunity to take advantage, but instead played the role of good citizen.  His will be my car wash service of choice moving forward!”

The Sour Service Award goes to the V&A Waterfront, whose Aniem called from the Info Centre to say that a Loyalty card was waiting at its Info Desk, and became cheeky when I told her that it was not business calling time (before 8h30), and a particularly busy breakfast preparation time for us.  She retorted that as I own guest houses, I should answer the calls!  The application for the card was in my personal name, and only the e-mail address referred to the guest house.  The postal address and e-mail address were included in the application, and could have been used to communicate in a less disruptive manner.  After Tweeting about the disruption, the V&A Waterfront Tweeter Emma Jackson rudely defended the action, offered no apology, and set out to purposely personally embarrass me in the Tweet.  Chantelle Cole, Executive Manager: Strategic Marketing of the V&A responded sympathetically for the first time about the regular Twitter abuse by Jackson: “I’m so sorry about this, I will raise the issue with our community manager and Info Centre team”. No further communication has been received.  Annemie Liebenberg, the V&A’s head of Tourism, to whom the Info Centre reports, did not return the call about the matter.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

Baked Bistro in Bakoven home to ‘ hearty rustic’ food!

Driving to Hout Bay yesterday, I noticed that a new restaurant Baked Bistro had opened in Bakoven, where Saboroso and Marika’s used to be. It opened six days ago, and is owned by passionate Zahir Mohamed, a young 24 year old who has big plans for his business.

I spent two interesting sessions with Zahir yesterday, returning to eat after having had an iced coffee earlier in the afternoon.  Zahir’s presence made a huge difference to my impressions of his Bistro, and the more he told me about his background, the more I realised that this young man will go far.  I could not but help think that I was talking to a junior Ravi Naidoo, who has vision and drive to make his new business a success. Zahir grew up in Port Elizabeth with his grandparents, and his grandmother was his cooking inspiration, cooking typical Malay dishes, including prawn, fish (geelbek, hake, and steenbras), and lamb curries, as well as pies, and baked treats such as apple crumble, malva pudding, biscuits, and more.  His grandmother instilled a love of food in him, and allowed him to cook at home.  His Scottish father owns African Time Catering in the UK, which looks after the catering needs of Manchester United and Manchester City players and its VIP guests, as well as at Wimbledon, and at St Andrews in Scotland.  He emphasised that while his father focuses on fine-dining, he prefers ‘rustic’ meals.   He has worked for his father, doing basics such as peeling potatoes, which stood him in good stead in a next phase of his life. He followed this with a year at the Meliá Hotels International, working for a year each at a Melia hotel in Italy and in France.

Zahir had a business in Johannesburg, and his young son lives there.  He mentioned a number of times that his sole purpose of being and working is to give his boy the very best he can afford. Needing a change of scenery after a bad business deal fell through in Johannesburg, he moved to Cape Town, where he met Misha, ‘the love of my life’.  He worked at Brandhouse, and on the Heineken brand specifically, until he gave up his job to follow another dream, which will see him featured on TV later this year.  But Baked Bistro has been an idea cooking away over the past four years, and the Bakoven venue specifically, having visited the site on numerous occasions to feel it and fall in love with it, waiting his turn for the space patiently.  When the last restaurant closed down, he knew it was time to take it over.  He is a very believing and philosophical person, saying that ‘the universe will give me what I need‘.   He plans to open other Baked Bistros in Cape Town as well as in Johannesburg, and a Baked cookbook is also on the cards, which will feature recipes for hearty rustic foods to prepare in one’s home, and that are simple and affordable. Damian Cannon is doing the website design, and designed the logo, which contains a spoon and whisk, with the payoff line ‘Home is where the heart is’.

Baked Bistro does not yet have a liquor licence, and is playing it safe in not breaking any laws, and will only serve alcohol once all the paperwork has been approved.  He keeps the music volume low, and ensures that there aren’t any noisy customers, to keep on the right side of his neighbours.  Zahir wants Baked Bistro to become a ‘neighbourhood shop‘.   Cookbook writer Phillippa Cheifitz lives across the road, and has been to Baked Bistro three times in the past five days, Zahir shared proudly. The furniture is black stained wooden tables and benches, matching the rustic menu.  Cutlery is by Austwind, serviettes are paper, and salt and pepper grinders are by Natural.  Little lanterns are brought to the table when it gets dark.

The menu is very short and sweet at the moment, and will grow as more customers support the Bistro. The choice was between two pizzas (‘The BAKOVEN’ with chicken, caramelized balsamic onions, feta, avocado and mozzarella, costing R75; and a ‘5 Veg Pizza’, costing R65).  On Zahir’s recommendation I tried The Misha burger, named after his girlfriend, who loves mushrooms, and the 180 gram burger is served with a mushroom sauce, potato wedges, and a small carrot, lettuce and red pepper salad, and an interesting mint yoghurt dressing. I don’t usually eat burgers, and I found the mushroom sauce too strongly spiced, with an unexpected touch of chilli, which I did not like.  The sesame seed roll is self baked.  Misha works at Levi, and a second burger is named ‘The LEVI’, a 180 gram burger with red onion compote.  Both burgers cost R70. ‘Artisan sandwiches’ cost R40 – R55.   The winter menu will contain ‘wholesome winter dishes’.  Valentine’s cupcakes looked beautiful, and are made for Baked Bistro by Take the Cake, one of them made with black velvet, and another contained a Lindt ball.  My estimation of Baked Bistro rose when I noticed that they serve Terbodore coffee, who have made a special Baked blend for the bistro, consisting of 60% Nigerian, 30% Ethiopian, and 10% Brazilian beans.  The breakfast menu will contain interesting dishes such as scrambled eggs and sardines.

New guests are invited to ‘get baked’, and departing ones are sent away with a ‘stay baked’ greeting. Zahir wants Baked Bistro to be a homely, unpretentious home to the locals, without any airs and graces, a place where one can come to play Scrabble, and hold book club meetings.  I will return in a few weeks, to get another feel for the food, and additions to the menu.

POSTSCRIPT 23/2: Despite the name of the Bistro, Zahir and I did not talk about the breads that they bake, and which are flying out of his doors.  He sells croissants (R11), Sourdough (R21), Kitka on Fridays (R23), Buttermilk bread (R23), and 100% rye (R32).

POSTSCRIPT 9/3: Baked Bistro is proving its sceptics wrong, coining it with a new roadside coffee and croissant service offered on weekday mornings, bringing ready made coffee and croissants on to the parking area outside the restaurant, and offering a drive-by service, selling to hundreds of customers!  The new Terbodore umbrellas are attracting attention in Bakoven.

POSTSCRIPT 9/6: Something we have not been able to write about until today is that Baked Bistro owner Zahir Mohamed is a MasterChef SA Season 2 contestant.  He features in the Sunday Times today, and will be in the opening 15 minutes of the first program on Tuesday 11 June at 19h30, filmed during the Auditions.

POSTSCRIPT 21/6: Zahir Mohamed fell out of the MasterChef SA Season 2 Bootcamp Top 50, let down by his potato peeling skills!  He has received incredible airtime from M-Net, so much so that we thought he had won!  He is very philosophical about his journey, as he knew he had Baked Bistro waiting for him, for which the lease commenced on 1 February, which meant that he would have had to pay rent while he was at Nederburg, had he made it into the Top 16. He has received further coverage after falling out of the show, in The Times earlier this week, having found a ‘different recipe for success’, the headline says.  The article states that he plans two more Baked Bistros in Cape Town, and that a book ‘The Baked Way of Life’ is on the cards.  He is on a high, receiving a lot of customer and media interest.

Baked Bistro, Victoria Road, Bakoven, Camps Bay, Cape Town.  Tel 079 268 9821. www.bakedbistro.co.za (under construction).  Twitter: @BakedBistro  Tuesday – Friday Breakfast and Lunch, Saturdays and Sundays Lunch. Closes 17h00 daily.  Free wifi.  Loyalty Card to be introduced.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Babylonstoren the centre of ‘Simonsberg Wine Route’ in its new wine tasting centre!

Even though it shouldn’t have been a surprise, it was a most impressive visit to the new wine tasting center at Babylonstoren, not only offering a tasting of its own four wines, but also offering for sale two wines from each of the wine estates surrounding the Simonsberg, as well as gorgeous produce in its cheesery, bakery, and charcuterie, which opened two months ago.

One enters the tasting centre, housed in the original smithery and stable on the farm, which has been beautifully restored by owner Karen Roos and her GM Terry de Waal, to keep the building as authentic as possible. Flooring which looks weathered and as if it has been there for ever, comes from the old Dietman piano factory in Wellington.  The walls are part raw brick and part plastered and painted.  As Ms Roos has shown on the estate, she is a ‘less is more’ decorator, giving the tasting room a spacious feel, with only a central table displaying the Babylonstoren wines and one other Simonsberg wine, as well as a cheese of the day to taste. A small wooden table with a bench on one side is the only seating in the room, beautifully ‘decorated’ with a box of just picked and washed vegetables, including carrots and purple potatoes. From the central room the cheesery and charcuterie are on the right, behind modern glass doors, and the bakery is to the left.

Koos Bekker, husband of Ms Roos, has a passion for the terroir of the Simonsberg, and came up with the idea of a ‘home’ on his wine estate for the wines produced at the wine estates on the ‘inner circle’ surrounding the mountain.  When Babel restaurant opened on the wine estate over a year ago, it served wines from the neighbouring wine farms when it had not yet made its own wine, a commendable service. A ‘map’ showing the ‘Simonsberg Wine Route’ is painted onto a tile collage on the wall, showing where each of the 27 wine estates, being Vuurberg, Zorgvliet, Thelema, Tokara, Neil Ellis, Rustenburg, Glenelly, Morgenhof, Remhoogte, Quion Rock, Knorhoek, Muratie, Delheim, Uitkyk, Kanonkop, Natte Valleij, Marianne, Mt Vernon, Anura, Glen Carlou, Neil Joubert, Backsberg, Noble Hill, Rupert & Rothschild, Vrede & Lust, Plaisir de Merle, and Babylonstoren, is located.  A shelving unit stores the wines of the other Simonsberg estates, and as they are lying, it is difficult to see the estate names. Each is price marked, and sold at the cellar door price of each wine estate. Because the ‘Simonsberg Wine Route’ is not a formal one, there are no maps, no price list, nor information about any of the wines, including the Babylonstoren ones, a surprise, given the marketing and advertising background of Mr Bekker (Y&R, M-Net/Multichoice/MWeb, Naspers).  None of the four Babylonstoren wines have their 2011 vintage indicated on their bottles, and the staff could not explain this unusual strategy. They called winemaker Charl Coetzee to come over for a chat, and he seemed to think it odd that I was asking questions about this, only mentioning that they were matured in tanks (with the exception of 20% of the Viognier, which was matured in barrel). He was generally cagey about providing information about the Shiraz, Viognier, Mourvèdre Rosé, and Chenin Blanc.  He explained that there is no price list, as the two wines sold per Simonsberg wine estate will change over time, depending on their customers’ interest in them.  He referred to the launch of their flagship Chardonnay and Shiraz in September, and these will have the vintages on them, having been matured in barrels.  He was previously at Clos Malverne and Kaapzicht, and has been at Babylonstoren for about eighteen months. He said that he personally loves Pinotage, but this grape variety is not grown on the estate.  Grapes were on the farm when it was bought by the Bekkers, and the vines are 14 years old. This is the first winemaking on the farm. The wine side is so new to the wine estate that it is not even on their website yet, he said.  In the upstairs section there is a private winetasting and wine storage area, with minimal decor.

Having got stuck on the wine information, Karen ‘Bread’ Pretorius came to my rescue before the winemaker could be found, and she was extremely friendly and informative. She is in charge of the tasting centre, and also doubles up as the baker, having previously worked in the Babel kitchen. The breads baked vary every day, cost R25 each, and include baguettes; a 50% Rye, with Rooibos and raisins; and a tomato relish on a white loaf.  All are baked with Eureka stoneground flour in their wood-fired oven, which looks like it has been there for ever.  Karen is not formally trained in breadmaking, she said honestly, learning through ‘trial and error’, and ‘stealing with my eyes’, describing herself as a passionate breadmaker.  She was the Head Chef at Umami in Stellenbosch previously, and praised Maranda Engelbrecht for what she has learnt at Babel.  The Charcuterie is a large room, and its painting of a duck, bull’s head, and a pig onto the white brick wall, which is visible from the tasting room, reminds one of the bull painted on the Babel restaurant wall. The meats are supplied by Jason Lucas’ Jamon from Prince Albert, who also was the thatcher of the building roof.  They sell pre-packed portions of Black Forest, Parma ham, Pancetta, and Coppa hams, salami, Kalbsleberwurst, and biltong.  The cheeses come from nearby Dalewood predominantly, but also from Kleinrivier and Nuwehoogte.  The cheeses are displayed in fridges, and also in the airconditioned cheese room, which opens into the charcuterie.  Karen told me that they have a close relationship with their suppliers, all having passion for their products in common with Babylonstoren, being chemical-free, MSG-free, and healthier.

Babylonstoren is bound to come up with further surprises in future.  A Loyalty Card is in the pipeline.  A visit to see their extensive vegetable and fruit garden, to eat at Babel restaurant or at the Babel Tea House, to try their wines in the winetasting centre, and shopping at their bakery, charcuterie, and cheesery is highly recommended.  As the tasting centre is only two months old, there were some information deficiencies amongst the staff, which Karen will fix through training.  A coffee machine may be in the pipeline for the tasting centre too, as Babel does not serve coffees only, and the Babel Tea House is a long walk away.

Babylonstoren Tasting Centre, Bakery, Charcuterie, and Cheesery, R45, Franschhoek. Tel (021) 863-3852. www.babylonstoren.com Twitter: @Babylonstoren.  Cellar Tour 12h00 Wednesday – Sunday, must be booked ahead as they only take 12 – 15 persons, R100. 10h00 – 16h00 for tasting centre. R10 per person entry fee to the wine estate.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage