Tag Archives: Lumen Technologies

MyCiTi Bus strike poor PR for City of Cape Town!

My CiTi Bus imagesThe City of Cape Town’s MyCiTi Bus service has received mainly praise since it was introduced in 2010, just in time for the World Cup (although not meeting its deadline for the event for its original transport plans), and has praised itself recently for how many passengers its has transported, and how it is expanding the routes.  All of a sudden it is facing a PR nightmare, which it seems inexperienced to handle!

Two months ago the MyCiTi Bus service was criticised by Professor Deon Knobel, who wrote an open letter to Mayor Patricia de Lille and to Brett HerronCity Councillor for Transport, in the Cape Times.   Professor Knobel observed how wasteful the route in Oranjezicht/Tamboerskloof as well as Camps Bay is, asking some hard-hitting questions about the costs of running the service.   In the past week, the City has had to deal with two further problems, the most recent being the most debilitating in terms of the impact of its image.  It also informed Capetonians that the bulk of staff operating the MyCiTi Bus system are not employed by the City of Cape Town, but by third party contractors: Continue reading →

WhaleTales Tourism, Food, and Wine news headlines: 21 – 23 March

WhaleTalesTourism, Food, and Wine news headlines

*   American wine economist Mike Veseth writes that South Africa has a large production of wine, and should therefore be better known in the USA, given that our country’s wine production is 10% less than that of Chile, and 4 times larger than that of New Zealand.  Part of the reason is that Americans do not know about our country and where it is, and therefore he describes our wines as ‘the invisible wine’!  Lack of awareness of our country plus the re-emergence of our country’s wines at the same that the New World countries launched their wines internationally made it more difficult for South African wines to be noticed in the USA.  Initially, our wine exporters suffered logistical problems, in a market ‘which is structurally difficult to penetrate‘ and faces strong competition, which added to the lower visibility in the USA.

*   The MyCiTi Bus service has increased passenger numbers by 89% in the past four months, the City of Cape Town claims.  More than 400000 ‘passenger journeys‘ in November 2013 increased to over 700000 by February this year, when the Hout Bay, Oranjezicht, Sea Point, Camps Bay, Dunoon, Melkbosstrand, and Century City routes were added.   However, the growth in passenger numbers has not been without its problems, with applications to have the service stopped by the Golden Arrow bus company having been dismissed in court;  and complaints have been received about overcrowding, timetable inaccuracy in the afternoons especially, and the MyConnect card.  The timetable problems may have led to the City firing Lumen Technologies, the company which was contracted to control scheduling.  The Atlantis, Khayelitsha, and Mitchell’s Plain routes will open this year in the next four months.  The City has spent close to R5 billion on the service to date.

*   South Africa has become a backdrop for music videos shot for some very well-known music stars.  The most famous Continue reading →

WhaleTales Tourism, Food, and Wine news headlines: 18 March

WhaleTalesTourism, Food, and Wine news headlines

*   The City of Cape Town has cancelled its R234 million contract over a seven year period (entered into in 2011) with Lumen Technologies for the operation of the MyCiTi Bus control centre.
The contractor was responsible for tasks such as scheduling and monitoring the buses by GPS to check on their punctuality relative to the schedules, reports The New Age.  The Cape Times reported today that Lumen Technologies denies that it has underperformed, and plans to sue the City if it does not reinstate the contract.

*   A seminar on Tourism and Air Connectivity in Africa, together with the 56th Meeting of the United Nations World Tourism Organisation (UNWTO) Commission for Africa, is scheduled to take place in Luanda with tourism industry representatives in Africa from 28 – 30 April.

*   The Youth Market is growing at 9% compared to the average tourism market growth of 2%.  It is a valuable market segment, these travelers staying in an area for longer.  On Facebook travel posts are in second place after relationship changes in number of posts, highlighting the importance of  travel for young persons.  In Cape Town backpackers are doing exceptionally well, followed by self-catering accommodation, and guest houses, Cape Town Tourism has found.

*   Wines of South Africa (WOSA) is celebrating the 20th anniversary of our country’s democracy this year with an animated video, which refers to the Rainbow Nation to Continue reading →