The Sweet Service Award goes to Woolworths, and its new Manager Cliford Sibanda, who has just joined the Da Luz branch on Regent Road in Sea Point as a manager, having relocated from Johannesburg.  He came to my assistance when the staff member at the till was not responding to my questions, saying that she was ill. He apologised profusely, and was keen to hear what the problems are at the branch, having just started there.  He organised for some cheese puffs to be prepared, a favourite, which are always out of stock, and for a store assistant to push my trolley, demonstrating beyond expectation how important customer satisfaction is to him and the brand Woolworths! He will go far in the company with this service orientation. Continue reading →