Tag Archives: media

Cape Town Tourism ‘destinated’ to start afresh in marketing Cape Town!

mariettedth_1369339943_39Last week two senior members of staff left the services of Cape Town Tourism, being its CEO Mariette du Toit-Helmbold, and its PR and Communications Manager Skye Grove.  A new era lies ahead for the tourism body, which can hopefully get on with the focused marketing of Cape Town and its tourism industry again.

Given how badly Cape Town has been marketed as a tourism destination in the past few years, it is a fantastic opportunity for new CEO Enver Duminy to show what he can do to deal with the city’s terrible problem of Seasonality with barely any business in the winter months, which is unique to Cape Town, compared to South Africa’s other major cities.  Every year Mrs Helmbold has paid lip service to the problem, and promised to tackle the problem, but she never did, and business has become progressively worse every winter.

Shocking was the blatant exploitation in the past ten days by Mrs Helmbold to actively market the services of her new destination marketing consultancy whilst still in the employ of Cape Town Tourism.  She announced that she would establish a consultancy in April after her resignation from Cape Town Tourism became public in February.  As if Tweets on her own Twitter account were not enough to market the new consultancy whilst still working for Cape Town Tourism,  Cape Town Continue reading →

MasterChef SA bomb bursts about Deena Naidoo’s Tsogo Sun MondeVino Restaurant prize!

It was too good to be true. MasterChef SA came to a Grande Finale end earlier this week, and despite questions about the MondoVino restaurant being part of the R 8 million prize package not being answered satisfactorily, everyone accepted M-Net’s word that the winner of MasterChef SA would receive the restaurant.  Ironically the screening of the Finale, with the 18 Finalists present, was held at MondoVino restaurant at the Montecasino Palazzo Hotel on Tuesday evening.  At the ceremony, MasterChef SA winner Deena Naidoo received the ceremonial whisk to represent his prize of winning the restaurant from Graham Wood, MD of Tsogo Sun – Hotels.

Yesterday an explosive article appeared in The Citizen, disputing the prize and its value of R 7 million out of the R8 million package (the balance being R 250000 in cash from Robertsons, a car from Hyundai, a trip to Tuscany from Woolworths, and a course on winetasting by the Sommeliers’ Association of South Africa with a year’s supply of Nederburg Winemaster’s Reserve). The article quoted Deena expressing his dissatisfaction with the prize value, saying that he only received a two year usage of the restaurant, and in fact will only be present at it ‘about five times a month’, according to the contract he signed with restaurant owners Tsogo Sun. The restaurant is to be renamed Aarya, after Deena’s daughter, and is currently being refurbished, for re-opening in November.  Deena will add his ‘own flair to the menu and the restaurant would be a reflection of South Africa’, the newspaper reported.

In all the comments made on our blog and on Twitter about Deena, his humility and passion for cooking were praised.  Uncharacteristic therefore was the quote which The Citizen attributed to him in their article: ‘I am not an R8 million man. The perception that I am sitting with that money is unfair and it is time for the public to know this.  I don’t want people to to look at it as if I am this guy sitting with all this cash’. It was also made known that Deena has no intention of moving to Johannesburg, from his home in Durban, saying that despite winning the MasterChef SA title, his family comes first.  He explained that the restaurant’s replacement value is R7 million, and this is how the R8 million prize package was quantified.

M-Net spokesperson Ingrid Engelbrecht denied that they had created a false perception that the MasterChef SA winner would receive his or her own restaurant, countering that Tsogo Sun had made ‘various, flexible options’ available for the winner, depending on where the winner lived, and their personal circumstances. We questioned the feasibility of the restaurant prize for non-Johannesburg residents, and received a similar reply from Ms Engelbrecht in April already:‘Regarding the restaurant prize, Southern Sun is happy to tailor-make the options in order to meet the needs of the winner and to ensure that all parties are happy going forward with this amazing prize. They will take into account factors such as the contestant not being from Johannesburg, having a family and any other obligations, and will assist to whatever degree is necessary’. Ms Engelbrecht is quoted in The Citizen article as saying that the winner of MasterChef SA won the position of Head Chef for a two year period, with a value of R 7 million.  Deena is to receive a percentage of the restaurant’s profits, but will not own its title deed.

Yesterday afternoon we received the media statement from Priya Naidoo, Tsogo Sun’s General Manager: Communication, refuting the explosive article in The Citizen. We publish it in its entirety, and leave it to the reader to decide what’s cooking at the MasterChef SA MondoVino Restaurant at Montecasino in Johannesburg:

‘M-Net and Tsogo Sun refute claims made by the Citizen newspaper today that MasterChef South Africa winner Deena Naidoo is disappointed with his prize package, and that he will not be getting his own restaurant. This is factually incorrect.  The total restaurant prize included (amongst other things) the full-time running and rebranding of the floor space. This arrangement was rent free, for two years. However, M-Net and Tsogo Sun structured the sponsorship to permit the MasterChef winner to choose between various options of participation in the restaurant, knowing that the winner might not be able to take up such a fantastic prize. Deena elected a joint venture operation where he will share in the restaurant profits and partake in the rebranding and relaunch of the restaurant. This will run for two years. This decision was based on the fact that Deena, his wife and children are unable to relocate to Johannesburg at this time.

“I consider myself privileged and am extremely grateful to have won this prize. It is a once-in-a-lifetime opportunity,” says Naidoo. “At no point have I ever been disappointed with the arrangement I have with M-Net and Tsogo Sun. In fact, they have been extremely accommodating and flexible and are allowing me the chance to run this restaurant whilst keeping my current job in Durban. Tsogo Sun appreciates that my family comes first. I couldn’t be more excited to embark on this journey with them.” M-Net and Tsogo Sun explained the terms and options available to the Top 2 contestants while the series was still being filmed, and all parties were fully aware of what they would be entering into, should they win the prize, which consists of: R250 000 in cash, a brand new car, a trip to Italy and an Italian cooking course, a year’s free supply of wine and a sommelier course, as well as the Tsogo Sun restaurant opportunity.  Naidoo adds, “I never expected to have R8 million in my bank account and any reports that suggest this are simply untrue. I wanted to clear up the misconception that this might be the case, and in the process, it was asserted that I’ve been let down by M-Net and Tsogo Sun. This is inaccurate.”  Naidoo will embark on his restaurant adventure in November’.

The Citizen has written a follow-up story, confirming the accuracy of their article: ‘We reaffirm the accuracy and veracity of the story and would like to express our disappointment with M-Net and Naidoo’s reaction’. The newspaper stated that Deena had provided the information to their journalist, and that she had followed up with him to make sure that he was happy with the quotes attributed to him.

The Cape Argus wrote on Tuesday that ‘the bulk of the R8m prize comprises the anticipated profits from “owning” the restaurant’, quoting Ms Engelbrecht.

A Direct Message to Deena yesterday afternoon via Twitter, requesting guidance as to which story to believe, has not been replied to.  Deena stopped Tweeting altogether after The Citizen article appeared yesterday morning. Whatever the outcome of this furore, the reputation of MasterChef SA, Tsogo Sun, M-Net, the chef judges, and its affiliated sponsors has been severely damaged by The Citizen article.  If Deena did speak to the media, this will have been a major wake-up call to him to deal with the media with kid gloves!

POSTSCRIPT 28/7: Deena Naidoo started Tweeting in the early hours of this morning again, ReTweeting a link to an iol.co.za article.  In the article he discusses the short-term future with his new restaurant: While Mondevino has a strong Italian focus, Naidoo says, when he takes over, that will change. ‘Expect a menu of dishes ranging from pap and tomato gravy to milk tart and even my butter chicken.’ While Durban-born Naidoo said he would have liked to open a restaurant in his home town, this won’t be the case.  “The location was earmarked for various logistical reasons. It is in a vibrant area with huge potential and, as industry leaders, I understand and trust in Tsogo Sun’s reasoning.”  Even though a move to Joburg looks inevitable, he has no plans to uproot his family just yet.  “I’m only thinking about the next three months for now and I will continue working (for Nedbank) and we will continue to stay in Durban,” he said’.

POSTSCRIPT 29/7: Deena Naidoo is quoted in the same iol.co.za article that the MondoVino restaurant will come under his ‘expert hands from November’, which seems inaccurate given that he has never run a restaurant before, and will not be at MondeVino more than 5 times a month.

POSTSCRIPT 29/7: In the Sunday Times today the newspaper reports that Deena Naidoo has not made himself available to the media for clarification of this media furore, as we too have discovered, still awaiting his reply, implying that Deena is now under the strict media control of M-Net’s PR department, one of the prices he will have to pay for having won MasterChef SA.  The newspaper adds that Deena will receive a three month ‘business training’ programme, to teach him Financial, HR and Restaurant management.  An odd sentence, to explain why he would only be at the restaurant five times a month, is: ‘Also, if I start running the place, I will lose the passion that brought me into this competition, and that is to cook‘!  In contrast to media reports earlier this week, Deena is said to have indicated that he will not make drastic changes to the restaurant ‘just to show people that I am there‘!

POSTSCRIPT 30/7: There is another side to Deena Naidoo coming to the fore – from his gentlemanly and humble personality projected on MasterChef SA, he showed defiance when he Tweeted yesterday in reply to a question about cutting corners with the apples in his dessert he prepared in the Finale as follows: ‘instinct told me to do that hate following recipes‘!

POSTSCRIPT 31/7: Channel24 reported today that The Citizen has lodged a complaint with the Broadcast Complaints Commission of South Africa against Talk Radio 702 for describing its MasterChef SA report last week as ‘misleading’ and for M-Net’s Ingrid Engelbrecht calling it ‘very inaccurate‘.  The complaint is based on the code’s requirements that facts must be truthfully presented, that opposing points of view must be presented, and that a right of reply must be offered. The newspaper says that the radio coverage about the newspaper’s report did not meet any of these requirements.

POSTSCRIPT 2/8: Caryn Gootkin, blogger and media writer, has used her legal background to analyse the MasterChef SA prize package, and found various descriptions by M-Net about its MondoVino restaurant prize. The broadcaster’s PR department refused to make the contestant contract available, which we were refused as well.  She introduces the article by saying that the ‘ingredients for a disaster were there from the start‘!  She believes the issue could contravene the Advertising Standards Authority code on trust.

POSTSCRIPT 22/8: Channel 24 reported today that an anonymous person has lodged a complaint of ‘misleading advertising‘ against M-Net for its alleged misrepresentation of the MasterChef SA MondoVino prize at the Advertising Standards Authority (ASA).  The ASA has confirmed that the complaint has been lodged, but has not revealed the identity of the complainant.  It is awaiting the response from M-Net’s legal team.

Chris von Ulmenstein, Whale Cottage: www.whalecottage.com Twitter: @WhaleCottage

Looking forward: 2012 a year of change

Looking at 2012, I consulted some Numerology sites, and I was reminded of the prediction that the world will end on 21 December this year, an interesting focus to start the year with, and encouraging one to make the most of this year. Adding up the numbers in 2012, giving a total of 5, the emphasis this year will be one of Change, Change and Change, as one site wrote.  A political change is forecast for the USA, more natural disasters are predicted, and the world economy looks to remain shaky.  We enter the Year of the Dragon later this month, being the 5th and a very powerful sign in the Chinese calendar, signalling change, power, and improvement.

What does that mean for us:

*  Tourism from Europe and the UK will remain depressed.  German Chancellor Angela Merkel said in her New Year’s Eve address last night that this year will be even tougher than last year, but she has promised to do everything in her power to stabilise the Euro, introduced ten years ago today, and to build a stronger bond in the European Union.  The UK market is likely to remain depressed, and no great increase in tourism numbers can be expected, with the exception of February, a popular travel month for Britons who like to get away from a bitterly cold winter, and who like to celebrate ‘Valentine’s Month’ in the Cape.  Bookings for February already look promising for Whale Cottage Camps Bay.  August has become a relatively good tourism month, despite it still being winter, with many Europeans coming on holiday.  This year this period coincides with the Olympic Games in London, which may reduce tourism numbers in the first half of the month.

*   South Africans will remain the foundation of tourism this year, and the summer season will end early, with Easter falling on the first weekend of April. However, there are six public holidays falling on weekdays this year, and these are normally good for tourism business.  A 5-day long weekend, from 27 April to 1 May, could be a last summer highlight for the hospitality industry.

Other predictions we would like to see become reality are the following:

*   Cape Town Tourism and Cape Town Routes Unlimited being amalgamated in one private sector driven body, to prevent the current duplication of marketing activity and spend, with sharper strategic and marketing thinking.  Cape Town Routes Unlimited will be incorporated into Wesgro in April. There is no sign of the new Cape Town Tourism “You don’t need a holiday, you need Cape Town” campaign or its effect, which was launched locally with great fanfare at the AGM in October, and internationally at World Travel Market in London in November.  Any work that Cape Town Tourism’s UK trade and media representative may be doing is not bearing fruit.  Its Australian consultant Ian Macfarlane seems to have vanished, his contract having ended last month.  Cape Town Tourism CEO Mariette du Toit-Helmbold is on maternity leave, and one can speculate that no marketing of Cape Town will happen until she returns, if the past month is anything to go by. We would like to see a greater transparency by Cape Town Tourism in how it is spending its members’ and Cape Town ratepayers monies (R40 million), information which Mrs Helmbold has refused to release to date!

*   A new Eat Out editor and Top 10 restaurant judge, given that the current incumbent has lost credibility, and a fairer and transparent judging process.

*   Better support of Cape Town and Winelands restaurants by locals, especially in winter, when unbelievable specials are offered

*   Better service in restaurants, shops, and in any other businesses dealing with the public.  Franschhoek, for example, is fast losing its professional image due to poorly trained staff, often left to their own devices, without any management support.

*   Better ability of businesses to accept service and other feedback, in the interest of improving things, rather than to be defensive and vindictive about it.

*   A longer life for new restaurants, which means that they need to do better research to understand their market and potential diners before opening, and must build loyalty.

*  A reorientation of when the country goes on holiday, and its bosses in particular.  It seems crazy that businesses close on 15 December for 2 – 3 weeks, and that hospitality and tourism bureau management goes on leave, at a time when business is at its peak, instead of in winter, when business is at its poorest!

*   A total revamp of labour legislation (a big dream, I know!), in discouraging employee departures without giving notice, greater checking of employee references, the development of a register of unreliable staff to the benefit of all employers, and a better balance in the rights of employers.  If there is one aspect of business that most owners complain about and are most influenced by in terms of service delivery it is staff. Such changes may lead to higher employment.

*   A better rates dispensation by municipalities, to recognise that most accommodation establishments and other tourism businesses operate at 50 % occupancy at best in winter, yet must pay rates in full.

*   More responsible reporting about the state of tourism in the Cape by the media and tourism bodies, and to not exaggerate its status.

*   More responsible behaviour in terms of the effect that our lifestyle has on climate change, the negative effects of which were well demonstrated in 2011.

*   More kindness and niceness to others, putting the ‘social’ back into Social Media!

We wish all our guests, suppliers, staff, tourism colleagues, friends, and readers a successful, healthy, and bubbly 2012!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Vindaba 2012: a taste of wine tourism

Last week I met with Andre Morgenthal, Communications Manager of Wines of South Africa (WOSA), in the Hemel-en-Aarde Village centre, appropriately at the start of the Hermanus Wine Route, as we were struggling to co-ordinate our diaries. Andre wanted to share information about Vindaba 2012, a showcase for the wine tourism industry, which is planned to run alongside WOSA’s Cape Wine 2012, from 25 – 27 September at the Cape Town International Convention Centre.

Cape Wine is a bi-annual trade show which attracts international wine trade professionals and is one of WOSA’s key marketing events, in that the company brings about 160 journalists and sommeliers to Cape Town, and prepares individual itineraries for them, to not only showcase the wines inside the exhibition and workshops inside the convention centre, but also the wine estates in and surrounding Cape Town.  Cape Wine is the largest wine showcase in the country, but was not held last year due the soccer World Cup. It adds value for WOSA producers, in connecting them and their wines to the international media, trade professionals, and sommeliers.  Not only do they meet at the exhibition and seminars, but producers also host dinner parties for hand-picked invited guests to present their wines.

Vindaba forms part of Cape Wine 2012, but will be a stand-alone self-funded event, which will not be funded by WOSA.  It is planned as a wine tourism forum, a neglected part of the tourism industry, Andre told me, with ‘tour operators and leisure media’ targeted. Ten years ago a Wine Tourism Forum was created, and a strategy was written by Cape Town Routes Unlimited, but with their loss of Marketing staff this is no longer pursued.  Andre sits on the Wine Routes Forum, a bi-monthly get-together of the twelve wine routes (including the Brandy Route) in the country, and it is here that they discuss issues relating to wine tourism.   A wine route map for all twelve wine routes is being updated, with a website, and will be available next year.  Vindaba will showcase Wine Tourism products and services, much like the annual Tourism Indaba in Durban.   Not only will it attract the Cape Wine 2012 delegates, but on 27 September, being World Tourism Day, they will open Vindaba to the public, so that the locals can interact with a showcase of the wine tourism industry in its proximity.  Discount vouchers will be made available for wine tourism products and services, for locals to experience them first hand on the weekend following Vindaba.  Social environmental responsibility projects will also be showcased, such as the Pebbles Project.

Stands for Cape Wine 2012 and Vindaba will be made from recycled board, a first for environmentally responsible exhibitions, thereby off-setting the carbon footprint of all the flights to South Africa for the event.

I wondered how WOSA and its small staff (Su Birch is the CEO) copes in marketing the wide diversity of South African wines around the world.  WOSA has offices in Canada, the USA, Germany, Sweden, Russia, the Netherlands, and in the UK, and works with the South African embassies in China and India, to promote South African wines.

Cape Wine 2012: www.capewine2012.co.za WOSA: Tel (021) 883-3860.  Vindaba:  www.vindaba.com.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage