Tag Archives: Natalie du Toit

Brand South Africa new slogan “Inspiring New Ways” meaningless for tourism!

After many years of marketing South Africa with the senseless slogan ‘Alive with Possibility’, followed by the short-lived ‘More than you can imagine’, which had to be canned as it had been used by various other countries/cities/brands, our country has a new slogan: “South Africa: Inspiring New Ways”, which was approved by the Cabinet earlier this week.

Brand South Africa CEO Miller Matola said: “It’s a challenge to all South Africans, from business, government and civil society, to build on our reputation for inspiration and innovation”. The organisation conducted market research to test which one of five finalist slogans was most suitable, having consulted widely to create the slogan short list.

The organisation responsible for marketing South Africa, previously called the International Marketing Council, has itself been rebranded as Brand South Africa, and has a new CEO.  The company ‘lobbies and networks extensively among global opinion leaders to shift perceptions about the country and the continent’.   With TIME magazine Brand South Africa brought global business leaders to the World Economic Forum at Davos, to debate the role of Africa in global transformation.  Similarly, during the Mining Indaba held in Cape Town last month, Brand South Africa partnered with the Financial Times of London, to debate the future of mining in Africa.  International journalists are brought to South Africa, to connect with local government officials and business executives, to experience our local life and culture, and to learn about technological developments.

Although the new slogan has just been approved, Brand South Africa is patting itself on the back for its success already, in having moved up one place to 36th of 50 country names measured by Anholt-Gfk Roper Nielsen on tourism, culture, people, exports, governance, and investment/immigration, ‘confirming the steady improvement in the country’s reputation’!   Majola is quoted as saying that his organisation’s focus is ‘on positioning the country more as a business destination and an attractive emerging market on the African continent’.

One must seriously question the slogan and what impact, if any, it will have on the marketing of South Africa by SA Tourism. Our country appears to be developing a series of meaningless marketing slogans, no doubt developed by a branding agency at great cost to taxpayers!

POSTSCRIPT 9/7: Details of the new International Marketing Council TV commercial, flighted last week for the first time to launch the slogan ‘Inspiring New Ways’, have been made available by Bizcommunity.com. The TV commercial features better and lesser known South Africans that have ‘Inspired New Ways’:  ‘Yvonne Chaka Chaka, Baby Jake Matlala, Natalie du Toit, Trevor Noah, Lucas Radebe, Brian Mitchell, Greg Minaar, Trevor Rabin, John van der Ruit, Shaun Thomson, David Tlale and Khotso Mokoena and lesser known ones who have also defied the odds to become top achievers in their fields – such as Toya Delazy, Colin Thornton, Oyama Matomela, Andile Dube, Andy Higgins, Tebogo Skwambane, Nhkensani Nkosi, Emile Engel, Simon Ratcliffe, Zibusizo Mkhwanazi and Fatima Vawda’.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Cape Town Tourism Marketing presentation: nothing brand new, collection of clichés!

Last week Cape Town Tourism hosted a series of four workshops on “A Strategic Plan for Cape Town Tourism and Destination Brand for Cape Town”, invitations having been sent to Cape Town Tourism members.  The presentation was wishy-washy, and most certainly did not meet the promise of a “Strategic Plan”.  I left the two-hour presentation concerned, and convinced that Cape Town Tourism does not have a clue about Marketing, despite the appointment of an Australian consultant!

What was not previously declared by Cape Town Tourism was that it has appointed Ian Macfarlane of Strategetic Consultants in Sydney, who has worked with the organisation for six weeks already.  One wonders why a consultant had to be appointed at all, if Cape Town Tourism is the City of Cape Town appointed marketing agency of ‘Brand Cape Town’, and had Lianne Burton as its consultant Marketing Manager (we have previously questioned her Marketing capability, being a journalist),  and why a consultant from Australia has been appointed on a five month contract, and at which cost!  Macfarlane was introduced as the ex-Marketing Manager for Tourism New Zealand,  which developed the ‘100% Pure New Zealand’ advertising campaign more than ten years ago, CEO of the Gold Coast Tourism Bureau in Australia, and Marketing Director of Tourism Australia, which launched the controversial campaign ‘Where the bloody hell are you?’, when tourism dipped after the Olympics.  This campaign cost $180 million, and was deemed a failure and withdrawn, being banned in the UK for the use of the word ‘bloody’, and tourism numbers dropped rather than increased, according to Wikipedia!  Macfarlane is an ex-Capetonian, who was once MD of Young & Rubicam Cape Town, and left the country about 18 years ago.  Surprisingly for a marketing consultant, it was hard to find information about him on Google!  

Instead of the presentation by Macfarlane on ‘the strategic plan proposed for Cape Town Tourism’ (the plan should be for ‘Cape Town’ as a brand anyway, and not for the organisation!), as indicated in the invitation Cape Town Tourism members were sent, Macfarlane entertained us with a humorous take on the global tourism scenario.  He said that the United Nations World Tourism Organisation (UNWTO) reflects an increase in tourism, but that this is not the case, as the body is counting cross-border Asian travel, something SA Tourism has been blamed of as well, in counting shopping visits from neighbouring South African countries.  He spoke about cities winning tourism awards, which is nice for them, but that these do not translate into bookings, as we have seen with the recent TripAdvisor top destination award.  He candidly said that he hasn’t a clue about the future, and that no one knows for sure!  “Times are tough, and friends are few”, he said!  He said that tourism will be successful if many little things are done a little better, rather than doing one big thing.  These were hardly the quips we were wanting to hear about a serious topic, being our livelihood!  He talked about ‘conspicuous consumption’, having led to over-extended consumers, and that a new post-materialism era had begun. This means that consumers are looking for better value, are cutting back on their expenditure, and have become more conservative in spending their money. ‘Urbanisation tourism’ is a trend too, Macfarlane said, in that tourists like to experience the music, museums, art, and entertainment in cities. Bush holidays are on their way out, he added.  He told us that South Africa is not competing that well in a tourism context.  He reiterated that the only visuals one sees of South Africa, in SA Tourism marketing campaigns, is the Big 5, which means that these campaigns miss 70 % of the world’s travellers visiting cities.  While many expected South Africa to fail during the World Cup, it was a success he said, and left an overriding impression of its great cities in which the soccer matches took place.   The marketing of our cities has not been carried through, and now SA Tourism is pushing wildlife tourism again, he said sarcastically!  Wildlife is not unique to South Africa, shared with other African countries, thus not giving our country a unique positioning.

Macfarlane shared with us ‘learnings from the rest of the world’:

*   Visitors are the most important element of tourism, not the suppliers of tourism services.  Visitors are changing all the time.

*  There are no ‘silver bullets’ to fix tourism. A portfolio of events is needed, not one big one.  He sarcastically wished us good luck in hosting the proposed Grand Prix, saying that it had led to a financial loss for Melbourne, and had not grown tourism to the city.

*  If there is no demand, there are no sales, which means that one must get into the mindset of the traveller. 

*  Communication must be on travellers’ terms, meaning that Cape Town should not be packaged aspirationally, ‘badge value’ no longer being important to tourists.

*  There is no correlation between the exchange rate and tourism arrivals, a contentious claim!

*   ‘Destinations don’t sell themselves.  They need a USP (unique selling proposition), representing the sense of the city, touching different people at different times’. 

*   The ‘mindful consumer’ is tougher, looking for value, wanting to see and do more at no or little cost.  He/she wants to expend energy, cycling being popular, and wanting actively engaging experiences, in contrast to ‘restorative’ ones.

None of the above was a ‘strategic plan’, and was more of a consultant-speak overview of the world!

When Cape Town Tourism CEO Mariette du Toit-Helmbold introduced the session at the Baxter Theatre, I was concerned when the word ‘Marketing’ was not mentioned at all.  Contrary to the invitation to hear the presentation of a ‘strategic plan for Cape Town’, Mrs Helmbold talked about an ‘intervention strategy’  that was to be an open-forum discussion, to which they wanted input.  It was not clear what Mrs Helmbold was addressing when she took over from Macfarlane.  Much of what she had said at the Brand Cape Town presentation was re-packaged, but with some changes.  For example, the upturn Mrs Helmbold had predicted for 2014 just two months ago is no longer on the table, saying that we will never recover to 2008 levels.   She urged us to become ‘scouters of change’.  Consumers are depressed.  She said it would be suicide if we looked for new markets, such as business tourism and the domestic market, and neglected the 80 % of tourists coming from our traditional European (Germany, Netherlands, France and Italy), UK, and USA markets, contradicting what she had said at the ‘Brand Cape Town’ presentations.  The marketing message for Cape Town must be changed to be relevant to more people.  Most people in the world are in ‘survival mode’, and not thinking of travelling.  “We must speak to people in their mindset, so that they put us on their bucket list”!  In the past 24 months, 118 tourism businesses closed in Cape Town.  No job creation is occurring in tourism, given the reduced tourism growth since 2008.  We are over-reliant on the traditional long-haul market, and should attract more locals, but the international tourism spend is far more lucrative.  The domestic market is the toughest ‘nut to crack’, as it comes with such established preconceptions about a city like Cape Town, e.g. it rains all the time, it is so expensive, it is so ‘racist’, it is so clicky, and it is so far away!  For the domestic market these are realities.  This market should be attracted to Cape Town for short city breaks.

Further highlights mentioned by Mrs Helmbold reflecting marketing activities included:

*  Cape Town should package tourism around events already hosted rather than creating new events. 

*  airfares to the country are high, and discussions are taking place to address this. Increased demand is needed for airfares to drop.

*   Cape Town has some of the world’s best 5-star hotels, but also good value for money B&B’s and guest houses

*    the knowledge for Cape Town must increase, and change.  Here Mrs Helmbold  went down the ‘Brand Cape Town’ workshop presentation route, justifying a broader positioning for the city in being a centre of academia, business and creativity.

The only element of a ‘Strategic Plan’ I picked up was its Vision: “to make Cape Town a ‘must visit’ city”!  This means that visitors must be encouraged to come now and spend more.  Very briefly, some marketing activities were mentioned, too specific to be a ‘Strategic Plan’, including:

*  promotions of the city, with showcases on Discovery (interestingly, the Tourism New Zealand campaign also focused strongly on the Discovery channel) and National Geographic channels, a joint project with the tourism offices of Durban and Johannesburg, as well as of SA Tourism.  Within these programs, city-specific ads and promotional programs will be placed.

*   packaging food and wine events under one umbrella, to establish Cape Town as the Gourmet Capital of Africa (the city cannot lay claim to this, as this accolade belongs to Stellenbosch)

*   tourists must go beyond the usual city tourist attractions, and should be involved in the history of the city, in experiencing the story of freedom in a creative way, and incorporating the Fan Walk.

*   proactive PR

*   do more direct marketing with the consumer via the Cape Town Tourism website, with real-time bookability

*   ‘community-building’ on-line via social media

*  appointment of an ad agency this week, to create a brand campaign, to be launched at the Cape Town Tourism AGM om 17 October.

*   local content about Cape Town is to be created and distributed via the Cape Town Film Commission

*  reviewing and probably reducing the number and location of the Cape Town visitor centres, eighteen being too many.

*   A Brand Ambassador campaign, using Cape Town residents as communication icons, including Archbishop Desmond Tutu, Olympic swimmer Natalie du Toit, and SABC3 Expresso Show and Kfm presenter Liezl van der Westhuizen.  The day after the presentation, the Cape Argus headline screamed “Tutu: tax wealthy whites”, hardly the brand ambassador needed for Cape Town! 

*  inviting visitors to Cape Town to attend blog club meetings

*  targeting the ‘young black market’

‘Cape Town’ is a brand that is 361 years old, and is a ‘city of villages’.  It still has a very generic image, and stands for a ‘cloud of things’.  The cloud must give the tourist enough reason to come to Cape Town, concluded Mrs Helmbold. 

It was clear to me that there is no exact ‘strategic plan’, let alone a Marketing Plan for Cape Town, which is what we were expecting!  It was a collection of clichés!  A discussion arose around my question about the proposed positioning of ‘Inspiration’, which Mrs Helmbold harps on about for Cape Town, despite it already having been used for Edinburgh and Korea, and even by Pick ‘n Pay!  Mrs Helmbold’s response, saying that it is hard to find something unique to say for Cape Town, and that Cape Town would be packaged ‘as a basket of unique propositions’, despite the appointment of an international consultant, made me realise that she has no understanding of Marketing!  Scary, when one considers that the City of Cape Town has entrusted R30 million of our ratepayers’ monies to Cape Town Tourism to market our city in the next twelve months, with a new Marketing Manager, coming from an advertising agency, and who is only starting at Cape Town Tourism in September!  Oddly, no summary of the ‘strategic plan’ has been sent to Cape Town Tourism members who could not attend the presentations, nor to its media list.

The report about the ‘strategic plan’ by the Cape Argus, with a headline “Cape Town to launch global drive for tourism”, appeared exaggerated relative to the information we heard in the presentation.  The report states that the plan presented by the tourism body was a response to a report by the newspaper about the city’s tourism industry being in crisis, but we challenge this, in that work on the plan commenced seven months ago, coming from the ‘Brand Cape Town’ workshops!

POSTSCRIPT 15/8: A lengthy report about the ‘Strategic Plan’ was sent to Cape Town Tourism members after our blogpost was published this morning!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Cape Town: City of Inspiration to work at addressing challenges in attracting business!

Cape Town Tourism has been conducting a series of ‘Brand Cape Town’ workshops since late last year, to share with its members as well as bloggers and other stakeholders what the outcome has been of a brainstorming session to find a positioning for Cape Town and what it can/should be, and to focus its marketing activities, not only from a Tourism perspective, but also from a general Business approach. 

Scanning the external environment, it identified threats such as the economic crisis, global urbanisation, and a greater consciousness about the impact of flying on the environment and climate change.  It also faced the reality that the seasonality in Cape Town’s tourism industry, unique to our city compared to others in the country, reflects that Cape Town does not have enough business tourism, being the result perhaps of too large a focus on Leisure Tourism in the past, and too little on attracting businesspersons to have their meetings, events and conferences in Cape Town.  Comparing the positioning of major world cities, e.g. Paris is Romance, New York is Energy, London is Tradition, it has historically been Beauty for Cape Town. Through its analysis, it was identified that the positioning of Inspiration is an overarching one that can position Cape Town beyond its more narrow tourism focus, to a broader one, reflecting the strengths of the City in respect of beauty, freedom, innovation, hope, creativity, diversity, dreams, ideas, and solutions to problems.

We have been critical about what we have seen in print about the Brand Cape Town workshops, but a completely different picture emerged in the presentation, which I was invited to attend last week, the last in the process of sharing the outcome of the brainstorm, and in obtaining input to the content of the branding and marketing debate.  To justify the positioning of Inspiration, Cape Town Tourism CEO Mariette du Toit-Helmbold took the attendees through the various ways in which Cape Town inspires its citizens, its local visitors, and its international tourists.  It was an inspiring presentation, and afterwards I felt proudly Capetonian in having learnt a lot more about the achievements of our city and its people.  The following were some of the Inspiration highlights identified for Cape Town in the presentation:

*   Nelson Mandela took his first steps of freedom in Cape Town, and Cape Town should own this historic moment

*   quality education facilities, with four top class universities in Cape Town and Stellenbosch.  Stanford has set up a satellite campus in the city, and Harvard is said to follow suit.   UCT had been voted top university in Africa, and best value for Money MBA in world in a Financial Times survey

*   safe CBD

*   excellent and modern infrastructure, including the airport, the IRT bus system, the station, highways, and the Cape Town Stadium

*   ‘cosmopolitan entry point into South Africa and Africa’

*   Focus on Biodiversity, with the smallest but most bountiful floral kingdom.  Kirstenbosch has won gold or silver for the past 33 years at the Chelsea Flower Show in London

*   Excellent healthcare facilities, with pioneering medical leadership, including Dr Christiaan Barnard’s heart transplant world first

*   One of best value guest house and B&B cities, offering not only 5-star accommodation

*   An historic port city

*   The V&A is South Africa’s leading tourist destination, and has further development plans

*   The Green Point Urban Park

*   A living heritage in the Castle, the oldest building in South Africa

*   A historic showcase of creativity at the Iziko museums and galleries

*   Living contemporary culture with African and European roots, which is not gumboot dancing!

*   Rich music tradition, in goema and Cape Minstrel music, but also current, with Goldfish, Jack Parow, Freshly Ground, Kyle Shepherd, Locnville, Die Antwoord, and Abdullah Ibrahim.  The Cape Town International Jazz Festival has become a world event.

*   Sporting tradition, in hosting the world’s largest timed Argus Cycle race, and the Volvo Ocean Race includes Cape Town, and sportspersons such as Para-Olympic star Natalie du Toit, and the development of the paddleyak

*   A theatre tradition, with Athol Fugard receiving a Lifetime Achievement award at the Tony’s for his plays

*   Africa’s first billionaire and space traveller Mark Shuttleworth, and his Shuttleworth Foundation, supporting IT development.  Development of Silicon Cape.

*   Sustainability Institute of the University of Stellenbosch

*   The Cape Town International Convention Centre is the leading convention centre in Africa

*   The leading builder of twin-hull catamarans

*  The favourite film and photography location, because of the beauty of and good light in the city, and the potential of a James Bond movie being shot in the city

*  Nobel Peace Prize winners such as Archbishop Desmond Tutu and Past President FW de Klerk

*   Table Mountain, which is a finalist for the New7Wonders of the World

*   Visits by magnificent Southern Right whales, home to penguins

*   Environmentally-friendly Green Cabs, and the opening up of cycle and pedestrian routes in the city 

*   Leading environmental and sustainable city, with all new low-cost housing built with solar geyser panels, and wind-farming in Darling.  ‘Smart Living Handbook’ for sustainability written by City of Cape Town 

*   Three wine routes within Cape Town and 16 on the city’s doorstep, with many boutique wine farms

*   Beer tourism is a new segment, with 40 micro breweries within a 2-hour drive of Cape Town.  Inspiring new BOS ice-tea 

*   Fresh produce markets, with organic foods, outstanding restaurants such as The Test Kitchen and Mzoli’s Meat define Cape Town, and the plan is to develop a Master Chefs Cape Town series.   Having Justin Bonello showcase South African food is a boost for the city.  Charly’s Bakery is a passionate, all-women team, who baked a cake representing Cape Town for the Design Indaba.

*   Cape Town is one of three finalists for World Design Capital 2014, with Bilbao and Dublin, spearheaded by the Cape Town Partnership.  The judges will be in Cape Town from 24 – 27 July, and the winning city will be announced on 26 October. The Design Indaba is a design highlight for the country, with its annual conference and exhibition.  At the last exhibition, attendees were asked to write in support of the city’s bid – this comment summarised what Cape Town stands for: “Cape Town’s people are her most beautiful landscape”.

*    Cape Town has a vibrant fashion scene, designer Dion Chang saying that “The tip of Africa is the tipping point”.

*   Cape Town is at the center of the magazine publishing industry.

*   The city has excellent furniture designers

*   The Joule electric car is being built in Cape Town, the first in Africa.

*   Cape Town has more Social Media users than any other part of the country 

 During her presentation, Mrs Helmbold made a number of statements about our city:

*   Economy based on tourism, finance, infrastructure, food and wine, logistics, and creative industries.

*   Cape Town is at the tipping point, either sinking into oblivion, or living up to the accolades it is reaping

*   Cape Town has been in a brand vacuum since the World Cup – not spending money on marketing the city will lead us to the example of Sydney, which is seeing a steady decline in visitors as it decided to not market the city after the 2000 Olympics

*   A destination is not just a slogan or a logo

*   Cape Town is a city of contrasts, of haves and have-nots

*   Brand Cape Town’s strength is Tourism (Visit), it is neutral on its education and residential facilities (Live and Learn), and weak on its potential as a centre of employment and investment (Work and Invest).

*   Cape Town underperforms in domestic tourism, mainly relative to Durban

*   Conversion of holidaymakers into business tourists is needed for Cape Town, and business visitors must be encouraged to return as holidaymakers, as Cape Town is weak as a Business Brand

*   Cape Town is a ‘challenger brand’ which does not have a long-established history, and stands for freedom, freshness and transformation, attractive to a world that has got tired of visiting boring places. “Challenger brands harness the power of authenticity, locals first, emotional pull, storytelling (Word of Mouse)”.

*   The pillars of Cape Town are Robben Island; its cultural diversity; the food and wine industry; Biodiversity; Table Mountain; Cape of Good Hope; hubs of innovation, creativity, enterprise and government; higher education and skills training; Sports and MICE; and Colour and Light.  

Cape Town Tourism is to assist business-related bodies in the city to market the city with a ‘brand box’.   It has worked with Accelerate, Cape Town Routes Unlimited, Wesgro, Cape Town Partnership, and the City of Cape Town in developing the new positioning for Cape Town, to establish it as ‘one of the top world cities to live, work, invest, learn and visit, in order to drive inclusive economic growth and social transformation in Cape Town’.  The presentation we attended was the last, and the implementation phase will now commence, Mrs Helmbold said.  In question time, FEDHASA Cape chairman Dirk Elzinga stated that great things are happening in Cape Town, but ‘we are not telling the world’, he said.

Mel Miller, former ad agency owner and creative director, and ex Cape Town Tourism Board member, is very critical of Cape Town’s new ‘Inspirational’ positioning, saying that it has been used by Edinburgh (‘Inspiring Capital’) already.  Miller points out that a previous tourism strategy consultant to Cape Town Tourism comes from Edinburgh! 

Mrs Helmbold showed a video presentation by Silver Bullet meant to represent Cape Town.  It was certainly not one of a beautiful Cape Town, but one of a very cloudy looking Cape Town, with a lot of focus on clouds billowing over Table Mountain and the Twelve Apostles, and what appeared as a fast-speed race through Cape Town.  I was NOT inspired by it, and it did not represent any of the Inspiration that Mrs Helmbold had presented to the audience.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage

Table Mountain tops Cape Town Award

Table Mountain has won the Best Attraction category in the Good Hope FM Best of Cape Town Awards held last night. The Award nominees were nominated by Capetonians, and the winners were selected on the basis of sms votes by locals.

Canal Walk won as the Best Shopping Center, and its Woolworths store won the Best Store award. The Best Architectural Design award went to the Cape Town International Convention Centre, the Best Accommodation award went to the Vineyard Hotel, and Grande Provence won the best Restaurant Award. Best Product Award went to Woza Cape Town, a dance theatre group based in District Six.

Cape Town’s golden girl Natalie du Toit, who has won 5 gold medals at the Paralympics in Beijing, was voted as a Cape Town Achiever, as was the Stormers rugby team.

One wonders how the voting took place in some of the award categories, given that the audience profile of Good Hope FM is predominantly Cape Flats-based. Grande Provence is not based in Cape Town but in Franschhoek, and charges an exhorbitant R 250 for a 2-course dinner. It is currently a Top 10 restaurant, but has just fallen off the Prudential Eat Out Top 20 restaurant nominee list. So too, the Vineyard Hotel could hardly have been tried by most “Good Hopers”, with a current entry level double room rate of R 2 045, and with rates over R 5 000 in December.