The Sweet Service Award goes to the Head Office of Mercedes-Benz and its Customer Care Manager Steven Crittalle, who patiently listened to my saga with Mercedes-Benz Culemborg (see Sour Service Award below), and made me feel that he would try to do everything in his power to make me a happier Mercedes-Benz owner.  I had been cut off from the Customer Complaints Call Centre in Pretoria three times when the Culemborg branch switchboard operator had transferred my call to Pretoria.  I spoke to Raven in the Call Centre, and he typed as I spoke, documenting the saga of disasters I had experienced. I reached Steven as Raven said my Continue reading →