Tag Archives: retailers

WhaleTales Tourism, Food, and Wine news headlines: 12 September

WhaleTalesTourism, Food, and Wine news headlines

*   At the International Wine & Spirits Awards, South Africa did very well, with 632 awards in total, and 7 Gold Outstanding awards, of which three went to Nederburg.  KWV won 22 medals.  Chile won 375 awards, with one Gold Outstanding, and Argentina won 234 medals.  The results were announced at The Beautiful South South Africa/South America showcase in London.

*   A meeting earlier today between airline and travel agent representatives and Minister of Home Affairs Malusi Gigaba may lead to good news about the Immigration Regulations next week.

*   A number of top Cape Town designers will be showcasing their work and the collective creativity of South Africa at 100% Design in London from 17 – 20 September, attended by 30000 architects, interior designers, and retailers, representing a collective buying power of £2,7 billion.   Designers include Mervyn Gers Ceramics,  Martin Doller, Meyer von Wielligh, and furniture designer Pierre Cronje, and the trip is sponsored by the Department of Trade & Industry. (received via media release from Wesgro)

*   Opulent Living raised R2,5 million at its ‘Chefs who Share’ Gala Dinner and Auction in the City Hall last night, due to Continue reading →

WhaleTales Tourism, Food, and Wine news headlines: 5 May

WhaleTalesTourism, Food, and Wine news headlines

*   The Consumer Ombudsman dealt with more than 3000 complaints against retailers and service suppliers since its inception nine months ago, reports The New Age.  The most complaints received related to furniture retailers, followed by telecommunications companies, motor vehicle retailers, appliance retailers, clothing retailers, and suppliers of financial services. Consumers have becoming more demanding in terms of disputes and are more aware of their rights in lodging complaints since the Consumer Protection Act was introduced. Retailers and service providers are improving their service as they understand the implications of the Act.

*   One of Cape Town’s best qualified chefs will be Chef Andres Condé, who is joining the Harbour House Group from Spain in June.  He will work on a revamp of the La Parada and Harbour House menus.

*   Durban will become a bigger threat to Cape Town’s tourism industry if its plans to redevelop its beachfront into ‘Miami style tourist hubs‘ come to fruition.   The local municipality has stated that they are looking Continue reading →

Meat labeling scandal: SA retailers mince their words! Gordon Ramsay may be a-maze-d!

A study conducted last year by the University of Stellenbosch Animal Sciences department has found that more than 80 of 139 meat products (about 60%!) from a range of supermarkets around South Africa were found to contain ingredients not specified on the labels, City Press reported yesterday.  All local retailers were incriminated in the study, but most have carefully minced their words, not accepting responsibility for the findings.

The results of the study conducted between April and August 2012 were initially withheld, but a Media24 Investigations application for ‘Access to Information’ was successful in making the detailed information available. The key findings of the study were that:

*   almost 60% of the meat products tested contained the ‘DNA’ of donkey, water buffalo, goat, and pork, which were not specified on the product labels.  More specifically

+   Food Lover’s Market Westville’s cheese beef burgers contained the DNA of water buffalo, sheep, and chicken, unlabeled, in addition to the beef

+   Mutton mince from the same Food Lover’s Market also contained beef, pork, and chicken

+   Boerewors from Grobbies Butchery in KwaZulu-Natal was found to also contain pork, sheep, donkey, and chicken

+   Checkers Stellenmbosch’s housebrand beef boerewors also contained pork

+   Mutton bangers at the same Checkers branch also contained beef and pork.

+   Pick ‘n Pay East Rand Mall’s boerewors housebrand specifies beef, but was found to contain the DNA of pork and sheep.

+   Woolworths’ French polony contained DNA of chicken

*   some products do not contain the main meat ingredient reflected on the pack, so that a beef burgers were found to be more chicken than beef.

The study was conducted last year under the guidance of the University’s Professor Louw Hoffman, ‘one of the world’s foremost meat researchers’, just after food labeling legislation was introduced, demanding far stricter food labeling requirements. The new legislation allows for stiff fines and even imprisonment for non-compliance, but appears to not have been actioned yet. The University stated that the DNA presence in the samples tested did not imply a health risk to consumers, and could have come from using the same equipment on the same surfaces for the cutting or mincing of different meat types, without cleaning them in between.

The National Consumer Commission had meat tested which had been imported from Brazil via Sweden, after a tip-off that it may contain horse meat, but this ingredient was not found. Ironically infamous chef Gordon Ramsay endorsed Checkers steak and also its Championship Boerewors in a TV advertising campaign last October – he may regret his endorsement, given the release of yesterday’s findings, indicating that 20 of 32 Checkers and Shoprite products were incorrectly labeled.

Professor Hoffman concluded that meat product mislabeling is a common occurrence in South Africa, which is illegal, but it is also offensive to religious groups not eating certain meat types, is unethical, and could be unhealthy!

Most supermarket chains had their PR machines issuing statements immediately, mincing their words about a finding that can hurt their businesses badly.  All were quick to blame ‘cross-contamination’ for the test results, reported News24.  Woolworths said that it would investigate, believing that ‘cross contact‘ was the cause, and not ‘deliberate adulteration‘.  Shoprite also indicated that it had not deliberately misled consumers, and that it did not make economic sense to add lamb to a beef product, due to its higher cost. Pick ‘n Pay stated that the traces of other meat types were ‘minute’, and within the 1% allowance of undeclared products caused by cross-contamination. Spar said that the industry should improve labeling.

The international horse-meat scandal, and the results released of the local meat labeling study are cause for concern, and are likely to move consumers to reduce their (especially processed) meat intake, to buy at more upmarket supermarkets such as Woolworths, and/or to go back to buying meat from a trusted butcher.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Garden’s Centre Car Wash Sweet Service and SATAWU Sour Service Awards!

The Sweet Service Award goes to the Garden’s Centre Car Wash owner Roy Jewel and brother and sister Loubser shoppers, who came to the assistance to loan jumper cables and helped to restart a flat car battery at the Garden’s Centre last Saturday, caused by inadvertently having left the hazards on whilst shopping.  The only problem was persuading the parking company assistant to open the boom, as the battery charging had taken more than the allowed 15 minutes between paying for the parking and leaving the parking area.


The Sour Service Award goes to the SA Transport and Allied Workers’ Union (SATAWU), which called a strike of its members, with disastrous results.  Its first effect was that ATMs ran out of cash, especially in Hermanus during the Whale Festival last weekend, with thousands of out-of-town visitors, many from overseas, and locals wanting to draw money at month-end, who were inconvenienced in not being able to draw cash when the machines ran empty. Retailers are also feeling the impact, not being able to receive delivery of all goods. The delivery of petrol is also threatened. Even worse is the reported damage to trucks, and resultant impact on traffic on the N2 and other roads. The strike involves more than 28000 truck drivers, reported The Times.  Economists worry that the increasing number of strikes will keep international investors away.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.