The Sweet Service Award goes to Woolworths Hout Bay and its Assistant Manager Eric. I had gone to the W Café in the store on Easter Monday, for a quick cappuccino and a scone. The waitress accepted my coffee order, but told me that they were out of scones and hot cross buns. I suggested that she get some from the Woolworths store, but she told me that they were not allowed to, despite a manager having previously done so. The W Café manager had gone home already. The waitress went to see Eric, who offered to pay for the scone. I contacted the Operations Manager Marcel to tell him about Eric’s kind offer.  The scones were however sold out in the store, so they offered hot cross buns instead, and only charged me for the cappuccino, an amazing service recovery driven by Woolworths rather than W Café. Continue reading →