The Sweet Service Award goes to Woolworths, for its new policy of reducing the salt content in its branded breads, cereals and ‘other foods‘, advertised on a poster in its Pinelands branch. One hopes that restaurants will follow suit, in reducing the salt addition to their dishes, so that customers can choose to add salt if they wish to. Most South Africans consume too much salt, which could lead to diabetes, and high blood pressure, causing heart disease and strokes. While consumers may read packs for the fat content of products, they should also check the sodium content. Hopefully Pick ‘n Pay and other retailers will follow Woolworths’ leadership in offering healthier products.
The Sour Service Award goes to the V&A Waterfront, for reducing its underground parking in the Mall by 200 parking bays, without public warning inside the parking garage or in the media, for the building of a 6000 square meter new Pick ‘n Pay! The whole right hand section of the underground parking below the cinemas has been eliminated, meaning that on busy days it has been almost impossible to park below the Mall. All cars now have to park on the Woolworths side in the main. The V&A Waterfront misleadingly sent a customer survey about general shopping habits to its mailing list, but it turned out to be a survey specifically about what customers wanted in a new Pick ‘n Pay, even though first construction work had just commenced, showing that the retail company will pay lip service to its customers’ wishes! The V&A has also closed an important road most customers would use to get to the underground parking, for construction work to link the parking below the Aston Martin building with that below the Victoria Wharf Mall, which has added further mayhem to the V&A.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.