Tag Archives: search engine optimisation

TripAdvisor tries to tackle fraud, too little too late!

imageIn an unprecedented move, TripAdvisor CEO Steve Kaufer wrote to millions of TripAdvisor properties today, to warn them against falling for fraudulent requests for payment to businesses offering them the placement of positive reviews, or the removal of negative TripAdvisor reviews. Even worse is that some of these bogus companies claim to have an official relationship with TripAdvisor!

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WhaleTales Tourism, Food, and Wine news headlines: 27 September

WhaleTalesTourism, Food, and Wine news headlines

*  It’s World Tourism Day, with a theme focused on water!

*   Klein Constantia has received excellent in-depth coverage on Nederburg Auction 2013 American key-note speaker Joe Roberts’ 1 Wine Dude Blog.

*   The American State Department has issued a world wide travel warning about potential terror attacks.

*   The first ProWein China will be held in Shanghai on 13 November, and all its 500 stands have been sold.

*   Cape Town Mayor Patricia de Lille is placing pressure on SAA to reinstate a direct route between Cape Town and the USA. and she is routing for Miami, just having returned from a trade visit to that city.  Such a direct route would be beneficial for tourism.

*   Noise is the most common complaint of hotel guests in 19 tourist destinations, but Cape Town hotels are an exception in not receiving complaints about noise.  Modernity, location, and service speed are the most common compliments.  Cape Town hotels also ranked top on GRI (Global Review Index), the average online reputation of hotels, followed by Melbourne, St Petersburg, Sydney, and Dublin.

*   Hamilton Russell Pinot Noir and Chardonnay will be paired with a 5 course dinner at Nobu at the One&Only Cape Town on 2 October, at a cost of R595. (received via newsletter from One&Only Cape Town)

*   Author E.L. James has launched a Fifty Shades of Grey wine Continue reading →

SA wine tourism ‘revolution’ praised by leading wine writer Robert Joseph!

South Africa’s wine industry was praised for ‘amongst the most exciting wine countries in the world’ last week by top UK wine writer Robert Joseph, who also praised it for ‘the complete revolution in wine and wine tourism’ in the past 25 years, says the media release of Great Wine Capitals Global Network. The organisation hosted an awards lunch at La Motte, to celebrate the South African winners in the annual Great Wine Capitals Wine Tourism Awards, with Joseph as the guest speaker.

Despite praising the progress made in the R5 billion South African wine tourism industry, with about 300 local wine estates according to Business Report, Joseph said that wine tourism should be developed more aggressively around the world.  ‘There is a common misconception that wine tourism is about tasting and buying wine. It is not. It is about entertainment and building profitable relationships. Wine tourism needs to attract more visitors, get them to spend money, get them to become regular visitors and encourage them to become ambassadors. It is also about learning from your visitors and addressing their needs‘, he told the wine industry representatives.  He shared that 9% of the American wine purchases for home drinking is bought at the cellar door.

Joseph urged wine estates to not offer free cellar-door tastings. ‘If you charge, you have to think about what you are giving them and you have to give them fair value. Charging means your visitor knows where he or she stands. Paying implies a clear-cut and transactional relationship.  When you don’t charge, the parameters are not clear and often the interaction between producer and visitor can feel more like a bad blind date. It’s far better to subsequently give a complimentary offering and to be thanked than to be expected to give something for nothing at the outset’, he said.

Addressing customer feedback, Joseph urged wine estates to pay close attention to what visitors were saying about them, by monitoring tourism feedback sites and responding to both praise and criticism, to develop relationships with their wine customers.  He urged wine estates to pay attention to the search engine optimisation of their websites, to ensure that they are mobile-friendly, and that the labels and tasting rooms have QR codes to allow customers to seek further information about the wines.

He also urged a focus on designated drivers, given the stricter drink-drive legislation in most countries.  More should be done to make designated drivers feel welcome, he encouraged.  ‘The same goes for any non-wine drinkers who are part of a group, and also children. They also need to be entertained.  Offer more than just wine.  Offer activities that will also appeal to those not drinking wine. If you don’t provide food, allow people to use your facilities so they can barbeque or picnic at your venue. Let them bring their pets.‘

He recommended that wine buying by international tourists should be made simpler and cheaper. ‘Instead of shipping from your winery, arrange for distributors in the home countries of your visitors to deliver to them directly. This model is being used by some producers in Europe and is working successfully’.

At the Great Wine Capitals Global Network event, La Motte was announced the 2013 South African Best of Wine Tourism Awards winner, the second year running, and was a Global winner in the Sustainable Wine Tourism Practices category this year.  Although announced six months ago already, the awards per category were presented to the winners at the event last week:

*   Creation: Innovative Wine Tourism Experience

*   Grand Dedale Country House at Doolhof:  Accommodation

*   Grand Provence: Art and Culture

*   Tokara:  Wine Tourism Restaurant

*   Waterkloof:  Wine Tourism Services, and Architecture and Landscapes.

Cape Town/Winelands, Mainz-Rheinhessen in Germany, Bilbao-Rioja in Spain, Bordeaux in France, Florence in Italy, Mendoza in Argentina, Porto in Portugal, San Francisco/Napa Valley in the USA, Christchurch in New Zealand and Valparaiso/Casablanca in Chile are members of the Great Wine Capitals Global Network.

Joseph is editor at large of ‘Meininger’s Wine Business International ‘ and author of the ‘Wine Travel Guide to the World’. He is also the founder of the UK-based International Wine Challenge and of multiple Wine Challenges throughout Asia and eastern Europe. Joseph’s thejosephreport.com is one of the most respected and controversial international wine industry blogs.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Food & Wine writing explodes in Cape Town, bloggers told

The Food & Wine Bloggers’ Club meeting held at Brio restaurant last night was a huge success, with five Haut Espoir wines tasted, and Rob Armstrong of the wine estate and Sam Wilson of Food24 informing and entertaining the food and wine bloggers attending.   There were lots of laughs, and bloggers attending participated in the discussion.  Cape Town was highlighted by Rob as seeing an “explosion” of food and wine writing, mainly via bloggers, which was not evident in other areas in South Africa.

Sam Wilson, Editor-in-Chief of Food24, Woman24 and Parent 24, impressed by doing her presentation using an iPad, which most bloggers had not seen before.  She challenged bloggers to find their “barrier of authenticity”, in that each blogger should define how far one can go, who one is via one’s blog, and how much of one’s self one wants to reveal.  Each blogger should set their own parameters. “How much of you do you want to be?” she asked the bloggers.   She argued for honesty in blogging, and for not following the magazine route of “selling out”, in only writing good restaurant reviews.  She said that Food24 would be following a policy of saying it as it is in their restaurant reviews.   Brad Ball, chef of Bistro 1682, in discussion of restaurant reviews, said that they welcome the feedback from reviews, and act upon it.  He does take the feedback “from whence it comes”, he said.    Restaurant owners and chefs were advised to not respond when they have had something to drink!   Restaurants should contact the clients posting negative reviews, and sort the issue out as quickly as possible.

Sam warned bloggers to not set themselves up as an expert, as one can easily be ridiculed by others.   She advised them to be humble and honest in their writing.  She reminded bloggers to not take their blogging too seriously, and not be too earnest, but rather enjoy it and to blog for fun.   Each individual blogger’s writing will not change the world, and “does not matter in the bigger scheme of things”.   Sam advised that Google Analytics be used to measure the blog’s readership.   Food24 has a special page on its website to provide a platform for 440 food bloggers, with 50000 readers and 200000 page impressions per month.  She advised new food bloggers to join the Blog platform that had been set up for them on the Food24 website, and then to start up their own independent blogs once they have gained in confidence.  Photographs should be captioned and tagged, to help with Search Engine Optimisation (SEO), and should be well-shot in good light.  Headlines should have “Googable” words in them, for SEO.   The most popular recipes posted on the Food24 Blogs platform are for fundamental meals such as chicken pie, macaroni cheese, bobotie, and anything with chocolate in it.   A recent post of a “Braai pie” recipe attracted 10 000 hits for a first-time blogger.  Sam concluded that she no longer sees herself as a journalist, but as a “conversation shepherd”.

Rob Armstrong impressed the bloggers by being himself and honest (as was Sam), and is incredibly tall.  Haut Espoir was bought by his family in Franschhoek ten years ago, and Rob took the bloggers through an informal tasting of his Sauvignon Blanc, Chardonnay, Shiraz Rose (he says they cannot make enough of it), Gentle Giant (named after Rob’s brother) and Shiraz.  Half of Haut Espoir is planted with vines, and the other half with fynbos, over 7 000 fynbos cuttings, representing 600 – 700 species, having been planted.  The goal is to follow organic and biodynamic farming practices, and  Haut Espoir supports the Biodiversity and Wine Initiative.   The winemaker is Nikey van Zyl, and Rob says that he is in charge of sales and quality control, in testing the wines.  He has a personal relationship with his clients (including &Union and Caveau), and personally delivers his wines to them, so maintaining the good relationship.  Rob writes a “Fynbos Friday” post about the wonderful plants they have on their farm.  One can do a Fynbos and Vine Tour with Rob, by making an appointment.   In contrast to Sam, Rob does not know his website readership, and does not really care what it is.  He does however know that they produce 80 000 bottles of wine per year.

It was interesting to hear the Canadian statistic that the average time between buying and drinking a bottle of wine is 17 minutes, meaning that wine drinkers are not ageing their wines any more.   In South Africa the statistic is 72 minutes.  Rob shared that the number of Vignerons of Franschhoek has more than doubled since 2004, and now stands at 54.  Discussions are in place to stretch the new Franschhoek Wine of Origin region, to include such wine estates as Backsberg and Glen Carlou.   Rob is the Chairman of the Vignerons’ Sustainability Committee, a joint action by the vignerons to self-audit their sustainability.  Wine buyers can check the sustainablity of the wines they buy and drink via the new sustainability seals.  Rob is on Twitter, as @Rambowine, while the farm’s Twittering (@HautEspoir) is done by Raoul de Jongh.   Rob was asked whether wine sales had increased due to his blogging and Twitter activity, and he said that he could not quantify that, but that it was easier to sell his wines due to the awareness that had been created for Haut Espoir.

The next Food & Wine Bloggers’ Club meeting will be held on Wednesday 22 September, at the Salt Vodka and Champagne Bar, above Salt Deli and across the road from the Ambassador Hotel in Bantry Bay.  Food blogger Dax Villanueva from Relax-with-Dax and wine blogger Hein Koegelenberg from La Motte will be the speakers.   To make a booking to attend, e-mail info@whalecottage.com.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com