Tag Archives: Susanne Faussner-Ringer

Cape Town Tourism loses Destination Marketing role, vote of No Confidence by City of Cape Town! (First impressions)

Despite a warning e-mail sent to members of Cape Town Tourism the day before its AGM held at the Cape Town International Convention Centre last night, it appears that the news that the City of Cape Town has established a new Directorate of Tourism, Events and Marketing, and will be taking over ‘Destination Marketing’ from Cape Town Tourism, accompanied by a Budget cut, was confusing to most attending the AGM.  The new City of Cape Town T (Tourism) E (Events) A (Arts and Culture) M (Marketing) directorate, under the management of Executive Director Anton Groenewald, will take over the marketing of Cape Town, and therefore reduces the Budget of Cape Town Tourism, which will now focus on Visitor Information Services and ‘Tourism Marketing’!

This was not the only shock of the evening, which was preceded by the election of three new Board members, which according to the Cape Town Tourism constitution all had to be ‘Black’ (defined as Black African, Coloured and Indian) it was explained by the election auditor Achmat Toefy.  Nine nominations had been received for the three Board seats, and whilst the female quota of two has already been met by the incumbent Directors, there were no existing ‘Black’ Directors, and therefore members had to vote for 3 out of the 6 ‘Black’ nominees, despite excellent candidates such as ‘white’ Guy Lundy, now at Future Insight Consulting.  One wonders how many members refused to vote, or spoilt their ballot!  Ian Bartes, the diplomatic Chairman of Cape Town Tourism, has not made himself available for another term, probably realising how tough the year ahead will be, in negotiating a role for Cape Town Tourism and sufficient Budget to continue its work.  The interesting question is who of the ‘German Troika’ will be elected as the new Chairman: Sabine Lehmann, CEO of the Table Mountain Aerial Cableway Company has been the Deputy Chairman, and could be a tough Chairman for the City to negotiate with, although she may need to stay on the right side of the City for her business.  Nils Heckscher, GM of the Winchester Mansions, and ex-Chairman of FEDHASA, is a known Yes-man, and would be an ideal push-over for the City.  Susanne Faussner-Ringer, owner of Greenways, would be a very tough negotiator too but is disliked.  Existing Board members Pierre du Plessis, a ‘Friend’ of Cape Town Tourism and not from the tourism industry, and Sarah Struys of Kirstenbosch, as well as the three newly elected Board members marketing consultant Craig Kensley, Enver Mally of African Eagle Daytours, and Jonathan Jacobs of Tourism Enterprise Partnership would be less likely to be elected Chairman.

Then there was the oddity of a number of changes to be made to the Constitution, no copies of the resolutions being sent to members prior to the AGM.  Slide after slide of the resolutions, not readable to most the audience in the 1000 seater hall, were rushed through by Toefy.  He seemed to indicate that the resolutions only related to some typing errors in the Constitution, the re-appointment of the auditors, and the 14% increase in the Directors’ emolument from R350 to R400 (period not specified), all contained in one resolution, and not separated.  No one voted against the adoption of the resolution, most not knowing what was going on.

In his Chairman’s address, Ian Bartes spelt out the impact of the City’s decision on Cape Town Tourism, reminding the audience of the member resolution in 2008, giving Cape Town Tourism the mandate to add Destination Marketing to its portfolio, responsible for the full tourism destination management and marketing service, due to the City’s unhappiness with the marketing role of the then Cape Town Routes Unlimited, the City placing its 50% contribution into Cape Town Tourism, at around R40 million.  Anton Groenewald was appointed to head up the directorate of Mayoral Committee Member for Tourism, Events, and Marketing Grant Pascoe late last year.  He informed Cape Town Tourism in August that its role would change, and its Budget would reduce, the figures only supplied last month, a decrease in the budget to R 36 million, from R42 million the year before.  The Budget reduction means a loss of R2,1 million, due to commitments which had already been made with suppliers.  To prevent a qualified audit and any instability in the operation of Cape Town Tourism, Chairman Bartes had been mandated to sign the City’s Service Level Agreement ‘in good faith’ , he said (we read this as meaning ‘under duress’).  When asked, Bartes did not deny that the implication could be job losses at Cape Town Tourism.  He also ominously wished the new Board ‘good luck’ for the new journey with the City of Cape Town!  He did not present Financials, a fundamental part of an AGM!  A sign of the tough times was the very thin ‘goody bag’, only containing the list of Board nominees, and a packet of Europcar mints!

The CEO speech by Mariette du Toit-Helmbold was a short and sweet presentation without many gimmicks, only a few slides representing their broad categories of work, very understated compared to the normal glitz and glamour, and mainly focusing on their new ‘MyCapeTownHoliday.com’ Facebook competition.  She spoke in her usual ‘Digital Nomad’ speak, using the same concepts of previous talks, praising her organisation’s Facebook fan statistics and R45 million media coverage value, trying very hard to sound confident and unaffected by the City’s devastating news to her organisation.  She praised her staff, but did not call them up to the stage as she did in the past, only acknowledging the soon-to-depart Cathy Alberts, who has been at Cape Town Tourism for years and is leaving to head up St Helena Tourism (her role will be taken over by controversial Communications Manager Skye Grove, a first sign of money-saving).  She said that they have an ‘innovative marketing strategy, but uncertainty about the funding’.  The National Geographic campaign will be funded from their own income, she said. She could not talk about any future plans for the year ahead, which the AGM has been a platform for in the past, because she and her team have no idea where the City will be taking them. She did confidently state that Cape Town Tourism is ‘the best agency to deliver Tourism Marketing and Visitor Services’.

Mrs Helmbold was followed by Mr Groenewald, and he explained his new TEAM concept, having taken a top executive (Rory Viljoen) with international marketing experience at Distell and Coca Cola on board to market Cape Town. They will retain the focus on ‘established markets’ USA, the ‘European Union’, Scandinavia, the UK, and some African countries. Almost a third of their spend will be on new markets, mainly BRICS countries.  There will be an increased focus on Arts & Culture, with a Cape Town Carnival planned for 16 March, and to be held on the Fan Mile.  There will be greater co-operation with the private sector to gain greater revenue out of the City’s assets (the Cape Town Stadium, City Hall, and Grand Parade).  His justification of the Turkey trip did not really go down, calling Istanbul the ‘gateway to an untapped market of 40 million’, and making it sound as if their trip had led to an increased number of Turkish Airlines direct flights per week between Istanbul and Cape Town. Sport brand collaboration will increase, as per Manchester United’s visit, and information about the economic impact thereof will be released soon, and the soccer team is set to return.  The City wants to make money out of such events. An Arts Festival is to be established.  We have heard it so often, but it was said again: more events will be focused in the May – October period.  Talks are underway with Western Province Rugby about Newlands Stadium/Cape Town Stadium.  Revenue sharing in the acts coming to Cape Town (Lady Gaga, Red Hot Chili Peppers, Linkin Park), and sports events like Kaizer Chiefs, the J&B Met, Argus Pick ‘n Pay Cycle Tour, ABSA Cape Epic, and more will be the focus in using the Cape Town Stadium and in generating income for the City.  The naming rights for the Cape Town Stadium cost R20 – R40 million.  ‘Pouring rights’ per event will cost R1 – R1,5 million.  Advertising space will be sold to generate income.

When asked what the difference between Destination and Tourism marketing is, Mr Groenewald did not really clarify, only saying that Cape Town Tourism would still represent Cape Town at tourism exhibitions such as ITB and WTM, and that his organisation would be negotiating with soccer teams!  The McGrath Collection GM Tony Romer-Lee quite rightly asked why this decision had been made mid-year.  Mr Groenewald said that the City had given Cape Town Tourism the marketing role four years ago, due to the poor execution by Cape Town Routes Unlimited.  As Wesgro has taken over this duty now at a provincial level, the City has decided to take back the marketing role, in using its assets to promote Cape Town. Whereas the City and Cape Town had one year Service Level Agreements renewed annually, the City plans to make it a three year one ahead, allowing both parties ‘to work collaboratively’.

The new heads of the City of Cape Town TEAM directorate are Rory Viljoen (Marketing), Events (Teral Cullen), Zaid Minty (Arts and Culture), Lesley de Reuck (Cape Town Stadium), and Freddie Prins (Strategic Assets), while the Research and Strategy position is still vacant.

The City’s shock moves were not discussed, as promised by Mrs Helmbold in the e-mail she sent to her members the day before the AGM, even though ten questions were allowed:

“We look forward to seeing many of Cape Town Tourism’s members and stakeholders at Thursday’s Annual General Meeting. We felt it would be expedient to send out an important communication prior to the event so that you are fully informed on the status of Cape Town Tourism’s mandate and funding from the City of Cape Town.

At the end of 2011, the City of Cape Town established a new directorate called Tourism, Events and Marketing. The Directorate consists of the following Departments: Tourism, Place Marketing, Events, Arts and Culture and Strategic Assets.

A delay in the implementation of the City of Cape Town’s new directorate and budget finalisation subsequently resulted in a delay in the confirmation of Cape Town Tourism’s funding and mandate for 2012/2013. The Board was informed at the end of May 2012 that the new directorate would have an impact on Cape Town Tourism’s mandate, in particular its destination marketing mandate, which would be limited to tourism marketing.

Subsequent to this notification, the Board of Cape Town Tourism has been in discussion with the City to clarify the impact on the organisation’s budget and programmes delivered. In the meantime, the organisation, as agreed with the City, continued delivery of visitor and tourism marketing programmes as outlined in its original 2012/2013 business plan and budget in good faith.

Confirmation of the City’s grant funding allocation for the year was finally received in mid-September 2012 (Cape Town Tourism’s financial year is aligned with the City’s, i.e. July -June), which were reduced from the budgeted grant funding of R42 million to R36 million. In effect, this means a reduced operating budget from R48million to R39million for 2012/2013.

A new Service Level Agreement was received from the City of Cape Town on 12 October 2012. It specified that Cape Town Tourism would now be responsible for tourism marketing in conjunction with the City and no longer destination marketing – a role that will now be managed internally by the City of Cape Town as part of its Place Marketing directorate.

Due to the delay in confirmation of the City’s grant funding for the year, revising operating budgets and concluding a new SLA, Cape Town Tourism will be unable to deliver on its full marketing plan and is at risk of a qualified audit due to its going concern status. Due to the budget and mandate changes some of our future plans will also be affected. The City will address the industry on its new structure, proposed place marketing activities and future partnership with Cape Town Tourism at the AGM.

Cape Town Tourism is committed to a continued positive partnership with the City of Cape Town and the Board is working with the City leadership to resolve the impact of these changes on the organisation and the tourism industry in the short term whilst negotiating a new long term agreement between the City and Cape Town Tourism. We wish to remind you that all guests are required to register for the AGM to ensure an enjoyable experience for all attendees. If you are unsure of the status of your registration for the AGM, this can be confirmed via e-mail to agm@capetown.travel.

The AGM will be an opportunity for Cape Town Tourism to share successes of the past year, unpack the revised budget, discuss the implications thereof and share the best strategy to mitigate the risks associated with the reduction in funding. Please send through any questions or comments that you might have on the matter to elana@capetown.travel in order for us to address it.”

Poor marketing of Cape Town by Cape Town Tourism, which we have criticised over the past two years, will soon be something of the past, the City clearly agreeing that it has not been good enough, and that Tweeting and ‘100 Women 100 Wines’ competitions alone will not bring tourists to Cape Town.  We have experienced Anton Groenewald in a ‘previous life’, as a Board member of the previous section 21 Cape Town Tourism, which was bled dry financially at the end of 2003, when we as a Board resisted the call to amalgamate into a united Cape Town Tourism consisting of all Visitor Information Centres in the Cape Town metropole, thus forced to do what the City demanded.  This may be the case again if Cape Town Tourism were to resist.

The tourism industry should be concerned about this turn of events.  For seven months we have been waiting to see action from Wesgro, the new provincial Tourism marketing body, without a Tourism head and not having done anything for tourism other than a provincial stand at Indaba in May!  Of greater concern is that it was stated that it will take the next six months for the City and Cape Town Tourism to thrash out the detail of who does what in terms of their new split roles of Destination Marketing and Tourism Marketing, respectively.  Surprising was how poor the understanding was amongst Cape Town Tourism members at the AGM, those that I spoke to referring to Wesgro as the new body doing the marketing for Cape Town.  Mr Groenewald did not appear to be impressed with his provincial colleagues’ performance to date either!

Speaking to Mr Groenewald after the AGM, one senses an energy and a determination, and a charming and welcome honesty in acknowledging that there is a lot to fix at Cape Town Tourism.   He welcomes critical feedback from the industry, because that helps to reinforce his observations (he supported our criticism of the Blogger Tweet-Up impression count, proudly PR-ed by Cape Town Tourism).  He wants to move Cape Town Tourism back into its predominant role of Visitor Information Services, and specifically to make money for itself from commissions on bookings, seeing a role for the organisation of being the official accommodation supplier for all major events in Cape Town, and even to official City of Cape Town accommodation requirements, but then at a reduced commission. He blatantly shared: ‘The more they make (from accommodation booking commissions), the more we can take from them’!

The months ahead will be most interesting as we observe this development, and we will report back what we see and know.  There will be follow-up blogposts about the AGM, as we are awaiting further information, and we will meet with Mr Groenewald, and Rory Viljoen, the new Director of ‘Place Marketing’ in the new City of Cape Town TEAM, shortly.’

POSTSCRIPT 20/10: News24 has a similar take on the events at the AGM last night, its implication for the marketing of Cape Town, and in its interpretation of it being a vote of no confidence in Cape Town Tourism!

Chris von Ulmenstein, Whale Cottage Portfolio:   www.whalecottage.com Twitter: @WhaleCottage

Social Media and Freedom of Speech: Censorship of Comments

Over the weekend this blog was in the news, when it was taken to pieces by the (now ex) ‘friend’ who introduced me to blogging more than two years ago.   It raised a number of interesting issues about blogging in general, blogging ethics, and the censorship or not of comments on blogs and website.

Background

Carl Momberg wrote a tourism newsletter CapeInfo for many years, and it was a cutting edge, incisive and often biting overview of the tourism industry.  He has no direct tourism experience, to our knowledge.  He was like a wolf at the doors of premiers and ministers of the province and of the mayor of the city, criticising their every tourism move.   He was very well connected, and had the good journalistic practice in those days of requesting comment from the persons he wrote about. 

I started my WhaleTales tourism newsletter 9 years ago, and could never match Momberg for his sting.  We often debated issues, but presented different perspectives, and we were both passionate about the retention of the then-Cape Town Tourism, of which I was the Deputy Chairman.  As Momberg wrote, I even offered the then-CEO Sheryl Ozinsky money to pay the salaries of staff and other running costs to keep Cape Town Tourism alive, but the City of Cape Town was bent on bleeding the tourism body dry financially, until it capitulated and became part of the new regime, which resulted in a new Cape Town Tourism and Cape Town Routes Unlimited, costing Cape Town the loss of its best marketer ever, being Sheryl Ozinsky!  

Carl travelled with his pet wolf Akela, about which he blogged.   We continued writing the WhaleTales newsletter,  and have been told that it has become the definitive tourism newsletter, with 25000 readers.   Momberg’s newsletter is irregular in its publication, and has lost its bite.  

More than two years ago Momberg invited me to blog on his website, and not knowing better, I accepted.   He clearly was looking for increased traffic to his site via my blog contribution.  When he started interfering with my writing style and content, setting conditions about what I was allowed to write about or not (to protect his own financial interests and relationships with the tourism industry), I started my own Whale Cottage blog and paid Momberg for the hosting of the blog and for his assistance for the short time that he had done so.  It is the best thing I could have done to not work with Momberg any more, and many asked me why I had associated with Momberg in the first place.  I love blogging and my blog, and have never looked back in the 26 months of writing it.  Momberg invited other bloggers to blog on his site too, but they have all left him and gone on their own, probably for the same reasons.

To create a stir, climb on a dubious bandwagon, and possibly to gain some new readers for his blog, Momberg has written a slanderous post about my alleged hand in closing down a tourism website.  He did not stop there – he has turned every word and action in our ‘friendship’ into a negative, and brought in other unrelated issues, to paint as dark a picture as possible.   He has forgotten the good journalistic practice of asking for my input and comment to his blog post before publishing it, and spewed forth malicious misinformation.  For the record, we have last spoken to each other more than two years ago!  My response to aspects of his blog post follows. 

Closure of Tourism website

I nor anyone else has any power to tell a server what to do or not to do.  As a website owner one usually deals with a webmaster, who has a relationship with the server, so that one cannot contact them directly.

Recently I spotted three defamatory comments made about me and Whale Cottage, by three persons whom I have never met and who have never stayed in my guest houses, in response to a comment I had written about my terrible stay at Sante Hotel and Spa.   The commenters wrote that Sante should ignore my comment, as I do not know anything about hospitality, it was claimed, and then made further defamatory comments.  As they were untrue and damaging, I followed the procedure of contacting the owner of the website, and requested the removal of the three comments.  He refused.  I then contacted the association of server companies in South Africa, and followed their procedure to request the removal of the three comments.  They contacted Hetzner, the server of the tourism website, and Hetzner in turn contacted the owner of the website, and gave him a specified period in which to remove the three comments, or face the closure of the website if he did not comply.   He refused to comply with the request from the Hetzner Abuse Department’s Gunther Breuninger, and the tourism website was closed down by Hetzner.   The owner has told Breuninger that he is moving to another server and reopening.   This website closure was laid at my door as an opening shot by Momberg, as if it was my doing.  He even implies that Breuninger is lying in his communication with him about this matter.

Fedhasa Board membership

I have written on this blog about the devious attempts made by then-FEDHASA Cape chairman Nils Heckscher to keep me off the Board of directors, when I had been nominated in the Small Accommodation category.  When I was elected to the Board, he made our Board meetings hell, constantly criticising my WhaleTales newsletters (prior to the days of blogging), and made me feel that we were having Whale Cottage instead of FEDHASA Cape Board meetings!   Heckscher was a very biased partial Chairman, and hand-picked his successor when his controversial reign was over to ensure that I did not get elected as Chairman!   From day one of being a  Board member I told my FEDHASA Cape Board colleagues that the MATCH terms and conditions were bad for small accommodation establishments.  I was ridiculed for this view, and was ultimately forced off the Board when the rest of the Board members cancelled my membership because of my anti-MATCH sentiments expressed in my newsletters.   

As they say in the classics, the rest is history – “MATCH” is the most hated word in the hospitality industry, and Hecksher got his karma returned, in that the hotel (Winchester Mansions) he is the GM of suffered one of the biggest cancellations of accommodation bookings by MATCH.

Momberg has been at odds with Fedhasa in the past, and therefore I am surprised that he included them in the post.  He was highly critical of the accommodation booking website for the World Cup, started by FEDHASA CEO Brett Dungan, and slanderously described our national “Minister of Tourism and his Department (DOT) as a bunch of blundering idiots”for dealing with Dungan!

Restaurant bannings

Grasping at straws, Momberg writes on the basis of hearsay about the fact that I am not allowed into some restaurants in Cape Town, mentioning Beluga specifically.

Restaurateurs in Cape Town are a sensitive lot, and luckily it is only a few that cannot stomach feedback and the reality of a review.   Let me list them:

1.   Le Quartier Francais in Franschhoek – long before my blogging and restaurant review days, whilst I was living in Franschhoek, I regularly went to then-bistro iCi.  A comment I made to a manager about declining value for money went to owner Susan Huxter, resulting in the barring from Le Quartier Francais and to Bread & Wine (the winefarm Moreson belongs to Huxter’s brother Richard Friedman).  Huxter tried to get other Franschhoek restaurants to follow suit, but while she has a strong influence over Franschhoek, none of her restaurant colleagues complied with her request.   I have tried to meet with her to discuss her heavy-handedness and discrimination against me, and she has refused all contact.  Twice in the past three months I have been invited to attend the opening of art exhibitions at Le Quartier Francais, only to be uninvited again on the instruction of Huxter, demonstrating the unprofessionalism and pettiness of this business owner!   

2.   Beluga/Sevruga/Blonde– I attended a Cape Times book launch at Sevruga last year, and gave the restaurant a Sour Service Award for its poor ability to handle a group of 150 women who were offered a very restricted “chicken or beef” type menu choice.  I received no response from owner Oskar Kotze or Marketing Manager Samantha Obery to it.  Six months later the Camps Bay accommodation association, which I head up, was invited to Beluga, to try out their Christmas and New Year menus, as a PR exercise, so that the guest houses should recommend the restaurant.  We were seated, and then Obery came to me, asking me to leave the restaurant, as owner Oskar Kotze did not want me there, due to the Sevruga Sour Service Award.  I said that I was happy to speak to him, as this was surely a mistake, but he was not there.  I gave her my cell number so that he could call me, but he refused.  I then called him on his cellphone, and he refused to take the call.   In the end Obery was instructed by Kotze to call the police, to escort me out of the restaurant.   Beluga received a Sour Service Award for this “PR exercise”, in full view of the guest houses that they were meant to be impressing.

3.   Sotano by Caveau –  a week ago I posted a review of the newly opened Sotano by Caveau in Mouille Point.  It was a fair review, and highlighted teething problems, with the full knowledge that they would be fixed.  I wrote about going back to finish writing about the winelist, as this was not yet available on the day that I was at the restaurant.  When I returned the following day, the Operations Manager Ross Stillford told me that the owners had asked me to not return to Caveau and to Sotano by Caveau, due to my Sotano by Caveau review.  To add insult to injury, one of the owners, Brendon Crew, tweeted about the barring and referred to me as a “bitch”.   This caused a furore, and more than 50 comments have been posted to this review, mainly scathing about Caveau and its owner’s behaviour, with 1253 readers (best read review ever)having read the review in the past week.

4.  Carne – our exposure about the dishonest claim by owner Giorgio Nava of only serving organic lamb, beef and game from his farm in the Karoo led him to remove this fraudulent claim.

We have written more than a hundred restaurant reviews, and all of them have fairly documented our experiences in those restaurants. It is a poor reflection on the handful of restaurant owners listed above, that they are so small-minded to not be able to take valid feedback. 

We have helped restaurants in Cape Town and in the Winelands who ran winter specials  and are currently running summer specials  in publicising these, and we know that our list is extensively consulted by those seeking good value.  Even though we have been barred from Beluga and Sevruga, their specials are on our list, demonstrating that we bear no grudges against these restaurants.  We tweet a link to the Specials page on this blog every day, as a community service.  We also tweet and blog Restaurant news and information about new specials being added.

Reviews of Crush!

We have written about Crush!1, 2 and 3, and Momberg questions my right to do so.  We note that it is Michael Olivier, editor of Crush!, who first posted the link to Momberg’s blogpost on Twitter.   The Crush! team of Olivier,  and his contributors Andy Fenner (JamieWho? blog, now ex-contributor) and David Cope of The Foodie blog, as well his designers who tweet as @Crush_Online, initiated the terrorising Twitter campaign against me at a Crush! dinner party at Sophia Lindop’s house on 16 October, which has run non-stop for five weeks, with added input by Clare McKeon and Eamon McLoughlin of Spill blog, and to which Cope has added an SMS stalking campaign.   

Censorship of Comments

Most blogs allow comments to blog posts.   Early in my social media experience I experienced the vitriol and abuse of commenters to comments made on leading blogs such as Relax-with-Dax, Food24 and Rossouw’s Restaurants.  As I was honest enough to reveal my name, the comments became personal attacks against me as the commenter and lost track of the actual restaurant that was being commented upon.  JP Rossouw agreed to remove these, on the basis of a promise I made to him to never comment on his site again.   This may be why he has changed his review website, and one cannot see the latest comments listed anymore.   Dax Villanueva too has removed derogatory comments over time, and allows criticism up to a point.  He is receiving a fair amount of abuse himself at the moment.  Clare McKeon of Spill blog told me that she too has received critical comments, and deletes them when they disparage her or cause her blog embarassment, given that she is wanting to gain as many advertisers as possible on her site, even if it is at the cost of losing her readers.

The vitriolic attacks by other commenters has led almost all commenters to comment anonymously, only the inexperienecd commenters using their own name.   This means that comments can be even more scathing than if the real name is used.  When we are uncertain about the credentials of the commenter, we send an e-mail to the address provided, and have often found the e-mail address to be a bogus one.

As a topic, comments and censorship thereof, has been receiving a fair amount of airtime in our Food & Wine Bloggers’ Club meetings.  General agreement has been that some comments are vitriolic and abusive towards the writer of the blog or to the commenters, not what one would want to have associated with one’s blog.  We have decided that it is perfectly in order to not accept abusive and disparaging comments on our blogs, and that we have the right to excise these from our blog.  No commenter has the right to expect to have such abusive comments published.   But having said that, we encourage debate – comments are good for web traffic, bring in new readers, and present different perspectives.  Such an example is Sotano by Caveau, where the action of the owner has led to a stream of mainly negative comments about the parent restaurant Caveau. 

We will be interested to see how Momberg copes with comments to his blogpost, and whether he will resort to censorship.  He has already censored a word used by a commenter and has refused to allow commenter “Dieter” to comment.   He has already received criticism from outspoken blogger Jane-Anne Hobbs about not posting her comment, and therefore she has written her intended comment on her own blog.  Momberg has just closed down comments and one must register to comment, a new form of censorship –  “Due to increasing violations of CapeInfo’s Terms of Use with fraudulent emails being provided, we have introduced the requirement that only logged in users may post comments. You need to register on CapeInfo before you can log in. That you do near the top of the page. For help, please click on Frequently Asked Questions under the “Help” navigation tab.  Where people hide behind fraudulent email addresses, one can assume that they have something to hide and cannot participate in open discussion and debate. We do not censor content although we reserve the right to edit.”  Could it be that Momberg does not like comments which may be written in support of this blog?   He has allowed two Caveau staff (Sabrina – SD and Kirstie) to post comments unrelated to his content to his blog post which I refused to my Sotano by Caveau review! 

While he sets himself up as the “judge” of the tourism industry, Momberg has no ethics when he presents a one-sided perspective containing dishonest information on his subject matter!

We deplore the backstabbing and bitching taking place in social media, and while we recognise its importance in the marketing mix, we cannot agree with the low levels of personal attack that are allowed by companies such as Twitter and in blogs in the interest of Freedom of Speech.  Given the amount of disinformation being put out into the cyberspace, I welcome any questions you may have or comments you wish to make: info@whalecottage.com.

POSTSCRIPT 22/11: Martin Hatchuel, the editor of the Tourism website that has been taken down by Hetzner, has written a newsletter which Carl Momberg has distributed for him today.  In it Hatchuel writes: “I responded by refusing to remove the ‘offending’ material because it is my reader’s right to say what they want (within reason, of course – and only the courts can really decide what that reason should be). As a publisher, I can choose to let comments ride, and as a reader, you can choose to take offence – but if you don’t like what’s there, you do have recourse to the courts.  I felt that if von Ulmenstein can say nasty stuff about others, why shouldn’t others be able to say what they wanted about her?”.   We are shocked that Hatchuel is so unprofessional that he would allow untruthful abuse and disparagement to be posted as comments, when he writes that he has the right to edit and refuse commments, exercising his own censorship, exactly the issue he is complaining about in respect of Hetzner’s actions!  He cannot have read our newsletters or blog posts if he describes my writing as “nasty stuff”.

POSTSCRIPT 22/11:  Reading the few comments to the Momberg blog post it is interesting to see that ex-Fedhasa Board colleagues and Cape Town Tourism Board members Nils Heckscher and Susanne Faussner-Ringer, and Cape Town Tourism PR Manager Skye Grove (recipient of a Sour Service Award for her unprofessional behaviour) have written disparaging comments – interesting in that Whale Cottage Camps Bay is a member of Cape Town Tourism! 

POSTSCRIPT 22/11:  Now Momberg is crying wolf in that he has turned to Hetzner to complain about this blog post, and I have had to remove part of a sentence about him!  Wasn’t his blog post about my complaint to Hetzner about the removal of comments on Hatchuel’s website, widely publicised by him?!  Double standards!  His website is hosted in London, disallowing us to have defamatory comments removed from his blogpost – makes you think, as Nedbank used to say!

POSTSCRIPT 22/11:  Skye Grove has also approached Hetzner, and has asked for the removal of our post about her Sour Service Award, awarded to her for retweeting a defamatory Tweet, motivating it as follows: “This has adversely affected my professional integrity”.  One wonders why she retweeted the Tweet, in the knowledge that it is defamatory, given her position as PR Manager of Cape Town Tourism.  She also has requested Hetzner to close down our blog.  She has not held back in her opinion about our blog in her comments on Momberg’s site, as well as on other sites, and retweets whatever negative she can find written about us – clearly a vendetta, and another case of double standards!   Our complaint about Ms Grove’s defamatory Tweet was rejected by her boss Mariette du Toit-Helmbold.  Ms Grove has no problem in disparaging Cape Town Tourism’s funder, the City of Cape Town, in terms of its supply of services to Cape Town residents.

POSTSCRIPT 22/11:  Hetzner appears to have realised that it was too heavy-handed in its dealings with the Tourism website, and has reinstated it.  We welcome this move.  Momberg has not updated his blogpost to announce this, and it basically removes the foundation of his blogpost!   We await his apology for the defamatory comments made. 

POSTSCRIPT 23/11:  Skye Grove has returned to Hetzner, after we made an amendment.   She has now called for the removal of all references to her name on our blog.  Yet she has disparaged us widely in comments on other blogs and by retweeting defamatory Tweets.   She incorrectly blames me for the “(unlawful) action” of Hetzner in closing down the Tourism site (it is clear that this was Hetzner’s doing, and that the site has been reinstated), refers to our blog in its “lack of journalistic quality and substance thereof”, and to my lack of “journalistic ethics or standards”!  Her boss Cape Town Tourism CEO Mariette du Toit-Helmbold has written a long comment about Social Media and Freedom of Speech, which we have published in the Comments section to this blogpost.  She calls for “honesty, transparency, respect, privacy, relevance, and responsibility within the social media communications realm”, yet her PR Manager Skye Grove does not play by these rules.   Today I declined a request for donating accommodation to the Cape Town Tourism staff function, given Ms Grove’s behaviour.

POSTSCRIP 23/11:  David Cope has also turned to Hetzner, wanting any reference to his name removed, and the whole blog closed down.  It is ironic that Cope complains to Hetzner about…. “damaged my reputation, but has brought my business name into disrepute”.  Yet Cope has had no shame in sending 285 shockingly disparaging Tweets about me, terrorised me with an sms stalker campaign, and retweeted defamatory Tweets.

POSTSCRIPT 23/11:  Carl Momberg has also returned to Hetzner’s door, complaining that I have not removed more content about him.  He incorrectly makes the deduction that my partial removal signals that I “acknowledged” publishing incorrect content – no Mr Momberg, I am subject to the same threat by Hetzner to have my website closed down if I do not make amendments, as was your friend Mr Hatchuel!  He contests almost every reference to him in this blogpost, describing them to be “untrue” , “misleading” and “she cannot prove otherwise”!   He demands of Hetzner : “I demand the whole post be taken down.  If there are further snide and defamatory comments about me or CapeInfo, I will issue further taken down requests, pending legal action”!   Momberg has not apologised for his defamatory blogpost, nor made any amendments, yet expects me to remove the whole blogpost in response to his!

The double standards of Cope, Grove and Momberg is interesting, in that they are quite happy to disparage me and my blog, yet do not want me to write about their actions.  We will not remove any further material from this blogpost or blog.

POSTSCRIPT 24/11: Michael Olivier, editor of Crush!, is also crushed by our blog, and has requested that it be closed down, that all current content relating to Crush! be removed, and that any future writing about Crush! by me be disallowed!   Olivier writes a number of untruths, despite having to declare his information to be “true and correct”, to motivate the closure of my blog:  my reviews of Crush! are “full of incorrect information”; I did not consult him – we used e-mail, sms’s, phone calls and our blog to invite Olivier to respond and participate in each of our three reviews, all with no response; that I have created false comments about his magazines on my blog, which is devoid of all truth and is libellous; he claims that I have “affected the livelihoods of restaurants, publications (I have not written about any other than Crush!) and businesses”, a libellous claim once again; that I had This Tourism Weekly website taken down – we know that it is Hetzner that took down the site as Mr Hatchuel, its owner, refused to heed the Take-Down notice; that he is “missing out on important functions which I will not attend due to her presence”; and that he has lost clients for Crush! and his radio programme due to my writing.   Double standards once again, as Olivier was the first to Tweet the link to The Tourism Weekly disparaging blogpost by Momberg on Saturday.

POSTSCRIPT 28/11: We have decided to follow the example of Momberg and Hatchuel, in moving our website to an international server.   This ensures our freedom of speech, and that the likes of Momberg and his merry men (and woman) will not have any power to have any content removed from our blog, nor for them to have our blog closed down!  Predictably, Momberg is furious about our move.   Again, we deplore Momberg’s double standards in defaming and disparaging us, yet crying wolf when we write the truth about him. 

POSTSCRIPT 29/11:  We have had to edit our writing about David Cope and Carl Momberg above, under threat of closure of the site by our server Hetzner, and also a blackmail threat by David Cope in his abusive Twitter campaign.   The edits we have done in no way reflect acknowledgement by us of any error or defamation, as suggested by Carl Momberg in his complaint to Hetzner.

 

 

POSTSCRIPT 29/11:  We were forced by Hetzner to remove the content of this blogpost until we moved the website to an international server.   Talk about censorship! 

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com  Twitter: @WhaleCottage

Cape Town to become top 10 world brand

Cape Town Tourism sees one of its goals as developing Cape Town into a world city by 2020.  This was announced at the Cape Town Tourism AGM by its CEO Mariette du Toit-Helmbold earlier this week.

Du Toit-Helmbold sees Cape Town developing into a top world city in 2020 in which to “live, visit, study, work and invest in”, and into a centre of innovation and creativity, welcoming 4 million international visitors annually.  It will become a favourite domestic destination too, and will be known as the ‘events capital of Africa’, she said.   “The city is clean, green and safe – recognised as one of the most livable cities in the world” in 2020, she added.

We welcome her vision that by 2020 “Cape Town now sustains a healthy year-round tourism industry with many direct flights from key markets across the world”, especially as she mentioned that feedback from Cape Town Tourism members shows that “…some establishments reporting alarmingly low occupancy levels” since the World Cup.  Also, she indicated that there was no clear picture yet about the festive season bookings, and reiterated how important it is to address seasonality variations, the winter months being a severe problem.  Events are an important means of countering seasonality, and she announced that with its funder, the City of Cape Town, Cape Town Tourism is working on an Events Strategy for the city, linking already established events with new ones held in “off-peak” season.

Du Toit-Helmbold also said that world cities such as Cape Town, and its tourism brands, must work on their “future fit”, in exploring new markets, and in investing in web, emarketing and technology to ensure that Cape Town Tourism can meet its goal of doubling its economic impact on the city in the next 10 years.   She said that more than 70 % of tourism bookings are made on-line.

On the topic of the suggested amalgamation of Cape Town Tourism and Cape Town Routes Unlimited, which Cape Town Tourism is respectfully resisting, a guest speaker Claes Bjerkne, a destination marketing expert, said that Cape Town is the “ideal master brand as it is one of the better known cities of the world’, on a par with Paris, London, San Francisco and Beijing.  Du Toit-Helmbold said that Cape Town Tourism was seeking an apolitical tourism structure for the province and the city, “driven by the private sector and supported by government”.   “Cape Town Tourism will not compromise our status as an industry-led association, and we remain committed to marketing Cape Town and its unique experience”, she concluded.

At the AGM, new directors were elected/re-elected: quantity surveyor Pierre du Plessis (we question his tourism knowledge), Susanne Faussner-Ringer (who pushed for MATCH bookings for the World Cup with her friend Nils Heckscher, which should have got both of them fired from the Board of Cape Town Tourism for their irresponsible advice to and pressure on the accommodation industry, in our opinion), Bulelwa Nobuzwe Makalima-Ngewana (Deputy CEO of the Cape Town Partnership), Sarah Struys (Events and Marketing Manager of Kirstenbosch), and Claus Tworeck (CEO of City Sightseeing Cape Town).  They join existing directors Sabine Lehmann of the Table Mountain Aerial Cableway Company, Nils Heckscher of the Winchester Mansions Hotel, Guy Lundy of Accelerate Cape Town, and Rashid Toefy, of the Cape Town International Convention Centre.

POSTSCRIPT 10/10 : Southern African Tourism Update provides extra input to the Cape Town Tourism AGM, the future of brand Cape Town, and of the funding of Cape Town Tourism, not mentioned in the Cape Town Tourism media release:

“Keynote speaker, Claes Bjerkne, CEO of Bjerkne & Co, a Swedish destination marketing consultancy, said the city and province should work together to develop a tourism strategy, “but it’s a waste of time not to use the strong city brand”. He suggested: “Let Cape Town be the driving force in the process of developing tourism in the city as well as the province.” He proposed local tourism marketers combine brand Cape Town with topics of interest – such as wine, whales, flowers, culture, golf and wildlife – to entice visitors further into the region.

Pointing out that few people knew the provinces that housed such strong city brands as Berlin, San Francisco, Paris, Beijing, Edinburgh, Amsterdam and London, he said similarly visitors to South Africa didn’t know its various regions but recognised brand Cape Town. This did not mean they would not travel further into the province to pursue their interests. The same was true overseas, he said, where tourists combined San Francisco with the Nappa Valley to taste wine, travelled to the Great Wall of China from Beijing, or left Edinburgh behind to play golf at St Andrews.

CTT CEO, Mariëtte du Toit-Helmbold, also made a strong case for Cape Town to be the brand for the city and the province and for tourism marketing to remain driven by the tourism industry and not by civil servants. “We will not compromise on the industry playing the leading role,” she said. “Cities are the super-brands of the future. Cape Town has all the potential to become this.”

Cape Town City Council Mayoral Committee for Economic Development & Tourism, Felicity Purchase, expressed continued confidence in CTT as the city’s marketer. The city will fund CTT to the tune of R38m for the next financial year.”

POSTSCRIPT 12/10:  We have amended our blog post after receiving feedback from Cape Town Tourism.  A future vision for Cape Town for 2020 was oddly written in the present rather than in the future tense in the media release.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage