Tag Archives: Taj Hotel

Summer Cape Town and Winelands Restaurant Specials

We are delighted that many restaurants in Cape Town and the Winelands have seen the benefit of offering specials, and are continuing to do so.  The Spring/Summer 2011/2012 specials for Cape Town and Winelands restaurants follow below, and will be updated continuously:

*   Pure at Hout Bay Manor: 3-course dinner for R 220. Summer. Tel (021) 790-0116.

*   Pepenero in Mouille Point : sirloin and chips R79, seafood platter R 129, 1 kg prawn platter R99, oysters R9 each, sushi platter R109.  Half price sushi all day.  Indefinite. Tel (021) 439-9027

*   Sinn’s Restaurant at Wembley Square:  Lunch (6 options) at R50.  3-course dinner with glass of wine R150.  Summer. Tel (021) 465-0967

*   Theo’s on Beach Road, Mouille Point: Oysters R 8 each, 15 prawns R99, line fish R99, 250 gm Sirloin steak. Kingklip and 6 prawns R125.  250g Sirloin steak and 6 prawns R125. 250g Lobster and 6 prawns R159. Summer. Tel (021) 439-3494.

*   Sevruga in the V&A Waterfront: half price sushi Monday – Saturday 12 – 6 pm; 25 % off sushi Sunday 12 – 2pm, 50 % off Sunday 2 – 6 pm, 3-course menu R160, daily, lunch and dinner; 2-course lunch R120. Summer. Tel (021) 421-5134

*   Beluga, The Foundry, Green Point: 1 kg Prawns R130, 50 % off sushi and cocktails all day Sunday, and from 12h00 – 19h00 weekdays. 2-course lunch R120; 3-course lunch and dinner R160.  Summer. Tel (021) 418-2948.

*   La Mouette, Regent Road, Sea Point : 6-course Tasting Menu R 165, with wines paired R 330. Monday – Sunday dinner, Friday and Saturday lunch.  April. Tel (021) 433-0856

*   Bertha’s in Simonstown: 1 kg Queen prawns cost R99 each, 1kg mussels R99, 1 kg chicken wings R99, full rack of ribs plus chips R99.  Half rack of ribs R59. Summer. Tel (021) 786-2138

*   Aubergine:  2-course lunch R198,  3-course lunch R254, Wednesdays – Fridays.  Monday – Saturdays except public holidays. Daily dinner specials. 3-course R375, 4-course R455, 5-course R565 degustation menu. Summer. Tel (021) 465-4909

*   Ferryman’s Tavern, V&A Waterfront: Buffet plus Castle draught weekday lunch, R65. Sunday roast R 55 Indefinite.  Tel (021) 419-7748

*   Hildebrand: 2 courses R99, 3 courses R130 if eat before 19h00;  Summer. Tel (021) 425-3385

*   Leaf Restaurant and Bar: 50 % off sushi all day, Dimsum 30 % off, Burgers R50 – R65.  Summer. Tel (021) 418-4500

*   Blowfish in Blouberg: half-price sushi Wednesday 5 – 8 pm; Eat all you can sushi Sunday 5-10 pm R149.  Summer. Tel (021) 556-5464

*   Vanilla, Cape Quarter:  Half price sushi 12h00 – 17h00 Daily. Summer. Tel (021) 421-1391

*   Knife restaurant, Century City:  Bagel R35; Salad R45; Rib, meatball, chicken wing and chip platter R60, all specials include a beer/glass of wine/colddrink and coffee.  Lunch special, 12h00 – 15h00, Mondays – Fridays. Indefinite. Tel (021) 551-5000

*   Saul’s Sushi @ Vegas, Sea Point: Eat as much sushi as you like for R115 Mondays and Tuesdays, 30 piece sushi platter R50 – Wednesdays and Thursdays; two for the price of one – Friday, Saturday and Sunday.  Indefinite. Tel 087 151 4595

*   Trees Restaurant, Townhouse Hotel, Cape Town:  2 courses R 95, 3 courses R 130. Indefinite. Tel (021) 465-7050

*   Down South Food Bar, 267 Long Street:  Platter of ribs, chicken wings, prawns, chips, corn, sauce for R190 for two persons. Indefinite. Tel (021) 422-1155.

*  Cape Town Fish Market, V&A:  “All you can eat Breakfast Buffet” R 60, Saturdays, Sundays, and public holidays; Seafood lunch buffet R125, Sundays and public holidays. Indefinite. Tel (021) 418-5977

*   Trinity, Bennett Street:  All you can eat rib R99 Mondays ; 2 Pizzas and 2 glasses of wine R99 Monday – Thursday from 12 pm;  I/2 price sushi, cocktails and tapas Monday – Thursday 16h00 – 22h00. Summer. Tel (021) 418-0624

*   French Toast, Bree Street: Bruschetta tapas free  Monday – Saturdays, 5 – 7 pm.  All wines costing R 400 or less half price on Mondays.  2-course lunch consisting of soup and choice of two tapas plus glass of wine or cup of coffee R89, Monday – Friday 12h00 – 16h00.  Summer. Tel (021) 422-3839.

* The Square, Vineyard Hotel, Newlands:  5 courses paired menu R 195.  Dinner only, Monday – Sunday.  Summer. Tel ()21) 657-4500

*   Dunes, Hout Bay : Sunday buffet with smoked salmon, oysters and cooked breakfast R100. Summer. Tel (021) 790-1876

*   Arnold’s on Kloof, 60 Kloof Street, Gardens:  Early bird breakfast half-price special if order before 7h00. Gemsbok Wellington R115, Vegetable stack Napoleon R68, Summer salad R55, Chicken schnitzel R69, Seafood platter R150, Crocodile loin R159.  Tel (021) 424-4344.  Summer.

*   Five Flies, 2-course meal plus glass of wine R100, book on website www.fiveflies.co.za.  Current. Tel (021) 424-4442

*   Balducci’s, V&A Waterfront: Alfresco Lunch specials – soup and salad R89, fish R89, calamari R89, seafood platter for two R245, Steak Roll and chips R85, Steak and chips R99, Burgers R55 – R75, Glass of wine R27, bottle of wine R99, open sandwiches R64 – R86.  Daily 12h00 – 16h00. Summer. Tel (021) 421-6002

*  Codfather, Camps Bay:  half-price sushi 12h00 – 18h00, daily.  Indefinite. Tel (021) 438-0782

*   Black Marlin, Simonstown:  2-course meal R115, 3-course R140 includes glass of wine. Indefinite. Tel (021) 786-1621

*   Cape Town Fish Market, Big Bay, V&A Waterfront, Canal Walk, Tyger Valley, Somerset West, Stellenbosch, Tokai, Grand West Casino: “All you can eat Breakfast Buffet” R60, Saturdays, Sundays and public holidays; 4-course Seafood buffet lunch R125, Sundays and public holidays.  Buy one, get one free – hake on Mondays, sushi on Tuesdays, calamari on Wednesdays.  Indefinite. Tel (021) 554-5962.

*   La Bruixa, Sea Point:  Seafood paella for two for R260, includes a salad.  Summer. Tel (021) 434-8797

*   La Boheme, Sea Point:   2-courses R95, 3-courses R 120.  Summer. Tel (021) 434-8797.

*   The Round House, Camps Bay: 4-course a la carte menu R450, 7-course set tasting menu R595. Summer. Tel (021) 438-4347

*   Planet Restaurant,  Mount Nelson Hotel:  6-course Vegan Journey menu R300 (R380 from 15/9), 4-course The Journey menu R220 (R255 from 15/9 – 15/11), 6-course The Journey menu R380. Summer. Tel (021) 483-1000.

*   Café Manhattan, 74 Waterkant Street: Burger and a glass of wine R45.  Indefinite. Tel (021) 421-6666

*   Pepper Club on the Beach, Camps Bay: 6 oysters plus bubbly R 110, Shrimp cocktail and Avo Ritz R55, Prawn platter R 125, Grilled Portuguese sardines R45, Smoked salmon trout and asparagus R85, East Coast sole R110, Lamb rib R95, Rib-eye steak R115. Summer. Tel (021) 438-3174

*   Savour Restaurant, Sunday Lunch Buffet plus ‘never-ending supply of Methodé Cap Classique’ R265. Summer. Tel (021) 469-8037

*   La Colombe, Constantia: 6-courses R 600, or with wine R800, Monday – Saturday, Summer. Tel (021) 794-2390

*   Catharina’s, Steenberg Hotel: 2-course lunch R185, 3-course lunch R215, 3-course dinner R250.  Summer.  Tel (021) 713-2222

*   Constantia Uitsig: 3-course lunch and dinner R390, Monday – Saturday. Summer. Tel (021) 794-4480

*   Rick’s Café Américain, Park Road: 1/2 litre Paulaner, Erdinger and Valentins beer R 32, 5 – 7 pm; Lunch specials from R45; and more specials on drinks. Indefinite.  Tel (021) 424-1100

*   Barocca, Camps Bay Club: 2 for the price of one burgers Tuesday evenings; Pasta and a glass of wine R50 Thursday evenings.  From 5 pm. Indefinite. Tel (021) 438-1992

*   Seaforth Restaurant, Simonstown: Deep fried prawns R90 Tuesdays; hake and chips R38 Wednesdays; Eat as much calamari as you like R49 Thursdays; Steak and calamari R78 Fridays; Eat as much as you like pork spare ribs R88 Saturdays. From 6 pm. Indefinite. Tel (021) 786-4810

*   Pizzeria Villagio, Howard Centre, Pinelands: Free glass of Teddy Hall wine with home-made pasta on Tuesdays.  Indefinite. Tel (021) 531-4473.

*   Adega, Sea Point: 1kg King Prawns R119. Indefinite. Tel (021) 434-3029

*   Addis in Cape Ethiopian Restaurant, 41 Church Street: 2-course set menu R130.  Tel (021) 424-5722.  Indefinite.

*   Azure Restaurant, Twelve Apostles Hotel, Camps Bay (photograph above): 5-courses R315 includes movie and popcorn, Summer. Tel (021) 437-9000

*   Diva Pizza, Buitenkant Street: 2 large margherita pizzas with choice of two toppings R85.  Indefinite. Tel (021) 461-0013

*   Tokyo Restaurant & Sushi Bar: Buy one get one free daily until 5pm; Sushi Buffet Wednesdays, Fridays and Saturday evenings R110.  Indefinite. Tel (021) 424-5108.

*   OYO, V&A Hotel, Waterfront: Crayfish Special, 500 g R195. Summer. Tel (021) 419-6677.

**   BlueFin Seafood & Sushi, Plattekloof: 50 % off sushi 10h00 – 15h00; ‘Eat as much a you like’ Sushi R129; Monday – Sunday. Tel (021) 558-4281

*   Rhapsody’s, Green Point: 50 % off sushi daily from 12h00 – 18h00. Summer. Tel (021) 434-3004

*   Reuben’s, One&Only Cape Town, V&A Waterfront: One&Only Seafood Platter for Two R 995. Summer. Tel (021) 431-5888

*   Bayside Café, Camps Bay:  Order two main courses, and second person gets lower priced dish free, senior citizens only.  Until 30 April. Tel (021) 438-2560.

*   Café Chameleon, Plattekloof: Beer-battered hake and calamari with a glass of wine/beer/juice R69.  Until 31 March.  Monday – Friday lunch special of small pizza R 45.  Monday and Saturday dinner large pizza special R55.  Ongoing. Tel (021) 911-1025

*   Taiwan City Chinese Cuisine, Century City: 3 courses for 2 persons for R175. Until 30 June. Tel (021) 555-3081

*   Myoga, Vineyard Hotel, Newlands: 7-course dinner R 225. Until April.  Tel (021) 657-4545.

*   Zorba’s, Lagoon Beach: Seafood and meat platter for 2 R220.  Lunch and dinner daily (not valid Saturday lunch). Tel (021) 528-2093

*   Saints on 84 Kloof Street: Bottomless sodas with every meal; 2 flatbreads for price of one on Mondays; 2 burgers for the price of one on Thursday evenings; Craft beer on tap R20 for a pint. Current. Tel (021) 424-0030

*   Den Anker, V&A Waterfront: Vol au vent  with Vedett white beer R 85.  Until October. Tel (021) 419-0249

* F.east, Loop Street: chicken or vegetable curry lunch special R59. Current. Tel (021) 424-5903.

*   Sinatra’s at The Pepper Club Hotel has a business lunch special of R50 for a meal ordered, served and eaten in 50 minutes, or you get your money back. Monday – Friday. Current. Tel (021) 812-8888.

WINELANDS

Franschhoek

*   Allee Bleue, outside Franschhoek: choice of three 250g steaks at R115, including a glass of estate wine, current. Lunch, Wednesday – Sunday. Chicnic picnics daily (weather depending), R145 per person. Summer Tel (021) 874-1021

*   Allora in Franschhoek: 3-course Sunday lunch R99 all year. Daily lunch specials Monday – Saturday under R100. Until end April. Tel (021) 876-4375.

*   L’ermitage, Franschhoek: 3-courses R185 and a glass of wine. Lunch. Summer. Tel (021) 876-9200

*   Grande Provence Jonkershuis, Franschhoek: 4-course lunch and dinner chef’s table, minimum 8 guests, R 320.  Monday – Saturday dinner, Monday – Sunday lunch. Summer. Tel (021) 876-8600

*   Monneaux Restaurant, Franschhoek Country House:  3-course tasting menu Lunch with wine R 200, Monday – Sunday.  Summer. Tel (021) 876-3386

*   Mange Tout, Mont Rochelle Hotel, Franschhoek: 2-courses R230, 3-courses R280. Summer. Tel (021) 876-3000.

*   La Residence, Franschhoek: 2 courses R 380, 3 courses R 490, 4 courses R 600 per person, all inclusive of ‘house wines’ and local beverages. Dinner.  Daily.  Summer.  Tel (021) 876-4100

* Grande Provence, Franschhoek: Chef’s Table, 3-course meal for a minimum of eight guests, R 250 per person. 1 May – 30 September.  Tel (021) 876-8600.

Paarl

*   Bosman’s, Grande Roche, Paarl: 2-courses R120, 3-courses R155.  Monday – Sunday lunch.  Until April . Tel (021) 863-5100.

Stellenbosch

*   Towerbosch Restaurant, Knorhoek Wine Estate, Stellenbosch:  Asado Argentian-style braai on Sundays R165. Indefinite. Tel (021) 865-2958

*   Tokara Restaurant, Stellenbosch: Chef’s Menu – 8 courses, inclusive of amuse bouche and palate cleanser R 450.  Summer. Tuesday – Sunday lunch, Tuesday – Saturday dinner. Tel (021) 885-2550

*   Wild Peacock Food Emporium, 32 Piet Retief Str, Stellenbosch: Specials as per menu, dinner   Wednesday and Friday evenings. Indefinite. Tel (021) 887-7585

*   Johan’s at Longridge, Stellenbosch: 6-course lunch and dinner plus 6 glasses of wine R 400. Friday – Tuesday (closed Wednesdays and Thursdays). Summer. Tel (021) 855-2004.

*   Clos Malverne, Stellenbosch: 60 Minute Business Lunch, R58 – R108. Tuesday – Friday. Tel (021) 865-2022

*   Lord Neethling Restaurant, Neethlingshof, Stellenbosch:  choice of 6 main courses R115, Sunday buffet lunch R150.  Tel (021) 883-8966.

Hermanus

*   Season in Hermanus: Pork roast R66, 3-courses R 125 Sunday lunch; Hake and calamari platter R55, Thursday lunch and dinner. Summer. Tel (028) 316-2854

*   The Class Room, Hermanus: 3-course Sunday lunch R130. 6-course dinner R150 Wednesday – Saturday evenings.  April. Tel (028) 316-3582

*   Rossi’s Italian Restaurant, Hermanus: Small Pizza R38/R45, Lunch Mondays – Thursdays; Indefinite. Tel (028) 312-2848

*   Grilleri, Hermanus : Decreased prices, Tuesday – Sunday evenings, Sunday lunch. Summer. Tel (028) 313-1685

Plettenberg Bay

*   Nguni: Friday night special R50.  Tel (044) 533-6710

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Copyright: Whale Cottage Portfolio

World Design Capital 2014: Cape Town visit not reflective of city’s design wealth!

The visit by two judges from the Montreal-based International Council of Societies of Industrial Design, Dilki de Silva and Martin Darbyshire, to evaluate Cape Town’s bid for World Design Capital 2014, ended off on a better note than its start, at least as far as the weather was concerned!  The judges left town yesterday, after a jam-packed visit.

Oddly, the tourism industry was not informed prior to the visit what exactly the judges would be exposed to, and other than Twitter, there was barely any communication from the Cape Town Partnership, nor Cape Town Tourism, or the City of Cape Town during their visit.  Cape Town Tourism would not even share the itinerary of the judges’ visit after their departure, but fortunately Cape Town Partnership Managing Director Bulelwa Makalima-Ngewana obliged immediately on receiving our request.

The judges were put through an active programme of activities, arriving on Sunday when the city was blowing a storm, perhaps apt as the new Cape Town Tourism video is all about depicting the city with billowing clouds over Table Mountain!  The judges had flown in from Dublin, and residents of Cape Town would have known that something was different, with yellow material wrapped around 100 trees on Heerengracht Street, and the lights shining on Table Mountain having been changed to yellow over the three day visit of the judges.  The bid company Cape Town Town Partnership had used yellow as the colour for its bid, to represent optimism, and it was chosen as ‘an attention-grabbing, creative and inspirational colour.  We chose it to represent our World Design Capital  bid and it represents our passion for design as a force for change.’

On arrival at Cape Town International on Sunday morning the judges were shown the World Design Capital 2014 stand which had been designed for the Design Indaba exhibition in February, a rainbow-coloured perspex structure on which Design Indaba attendees were invited to write their words of inspiration about the city.  The two judges were driven to the city centre in a MyCiti bus, and from the Civic Centre bus station to the Taj Hotel in a Green Cab.  The judges had Sunday afternoon off, a waste of time one would have thought, given that the city centre is dead on Sundays.  There was no rest for the judges thereafter, being driven to the Cape Town International Convention Centre for a 7h00 breakfast on Monday, at which the judges were addressed by Mayor Patricia de Lille, Cape Town Partnership CEO Andrew Boraine, Cape Town Tourism CEO Mariette du Toit-Helmbold, Cape Town International Convention Centre CEO Rashid Toefy, and Premier of the Western Cape, Helen Zille.   After a walk around the Convention Centre, the judges presented the rationale for the World Design Capital project, and its legalities, to which the City of Cape Town responded.  Brad Habana did a presentation on a Private Sector Sponsorship Strategy for Cape Town, a topic which seemed to not fit the design theme of the judges’ visit.

Driven in Africa’s first electric car built in Cape Town, the Joule, the judges were taken to the Montobello Design Centre, hardly the epitome of design excellence in our city!  From there they were driven to Khayelitsha, to view the Violence Protection through Urban Upgrade project and a community library, and thereafter to Mitchell’s Plain to be shown a Design Indaba inspired low-cost housing project, both stops questionable in their impression created, in not reflecting the beauty nor design strength of our city, given the two First World competitors Cape Town has!  A highlight must have been a helicopter flip over the city.  Without lunch and dinner indicated on the programme, and no time allocated to it, the poor judges must have been starving.  On Monday evening they were whipped off to The Assembly nightclub in Harrington Street, the most shabby, unsuitable and non-design venue that could have been chosen, and having no relevance to design at all, with its Japanese paper lanterns, as someone wrote on Twitter.  The advertised snacks were non-existent, and invited guests had to pay for drinks.  There was not enough seating for guests, even though they had to RSVP.  Seating was against the screens, which meant that many guests attending could not see the screens.  Other than the presentation by Design Indaba CEO Ravi Naidoo, the presentations were mediocre, read from notes, and came across as absolutely amateurish, and one felt embarrassed for Cape Town and its design talent that this poor venue and platform was chosen in an attempt to impress the judges.  The speakers did not address the promised topic of ‘What would it mean for Cape Town to be World Design Capital 2014?’, which is what attracted me to attend.  They failed not only the judges, but also the audience, which walked out in growing numbers, especially during a break in the proceedings.  I was surprised that the Design Indaba could have been the co-organiser (with the Cape Town Design Network) of this mediocre event, meant to be one of networking too.

On the third day, the judges were allowed to meet an hour later for breakfast, but 8h00 on a morning after the night which saw widespread snow falling around the country, and a temperature of 5°C at that time, the breakfast at the Green Point Urban Park on Tuesday seemed an extremely inappropriate venue, despite its great beauty and design.  After breakfast the judges were driven to Stellenbosch University’s Sustainability Institute and the Lynedoch Ecovillage. Then they were taken to Spier for a photograph, and even lunch, it would appear.  From here they were driven back to the city centre, to The Fringe in Canterbury Street, not the most savoury part of town, where the judges heard short presentations on the Central City, Creative Cape Town, Catalyst Projects, and the Cape Town Heritage Trust, whereafter they were taken to the nearby District Six Museum.  At the Fugard Theatre they heard a presentation about Cape Town’s educational facilities.  The judges were entertained at GOLD restaurant to a ‘gala dinner’, according to Cape Town Partnership spokesperson Lianne Burton, and shown around the Gold of Africa Museum.  Here our city’s ‘ersatz Madiba’, Archbishop Desmond Tutu, told the judges: “God took special care and time when he created Cape Town”. As if the judges had not heard enough talk, they were exposed to further presentations on their last day, on the planned expansion of the Convention Centre, the Desmond Tutu Peace Centre, and were shown the Freeworld Design Center, and entertained at Hemelhuijs next door.

While Cape Town had the advantage of having the judges in the city for four days, compared to only two days in Dublin, they must have been drained by the number of presentations that they had to sit through.  One also is disappointed that they did not get to see enough of the beauty of Cape Town (e.g. Atlantic Seaboard, the Waterfront, Chapman’s Peak, Robben Island to create the link to our famous Freedom fighter Nelson Mandela, Cape Point, Cape Town Stadium, the winelands, and Table Mountain – cleverly it was closed for its annual cableway maintenance)!   While it would have been difficult to replicate, a mini Design Indaba would have been an important way in which the judges could have experienced the tremendous design talent of Cape Town’s creativity.  The Cape Town Design Route, developed by the City of Cape Town, would have been a further highlight to share with the judges. Perhaps anticipating my criticism, Ms Ngewana Makalima wrote: “Design is interpreted in many different ways. In this context we are referring to transformative design aimed at improving the quality of life of ordinary cities.  It is not about high-end products, supporting a high end lifestyle.  This is why the bid theme is ‘Live Design, Transform Life'”, she wrote.  In the Cape Argus she is quoted as saying: “We hope to inspire the judges with our innovation, passion and humanity. Cape Town has an important story to tell of a city that is using design to overcome our historical problems of disconnection, inequality and urban sprawl to create a more inclusive and liveble city for all citizens”. I cannot see how any design will take away the townships, and the shacks inside them, and how it can address ‘inequality’!

A Cape Argus editorial highlighted that ‘fresh thinking in matching the considerable 21st century challenges’ is required for Cape Town.  Touching on the legacy of apartheid in a complicated wording, it does state that Cape Town can ‘realign(ing) the urban landscape with post-apartheid values and virtues…   Clean government, vigorous debate and a diverse creative sector provide the context for far-reaching innovation in the broad discipline of design with a view to re-imaging the city as a fairer, cleaner, more efficient and more livable space’.  We have previously questioned this focus on apartheid, first mentioned by Mrs Helmbold in blaming design for apartheid, given how far South Africa has come, and especially Cape Town, the city that was streets ahead in embracing its citizens of all races long before 1994.  We liked the conclusion of the editorial: “We are also convinced that giving the award to Cape Town and contributing to fashioning a fairer city will bring credit to the International Council’s faith in design as an instrument of the greater good.”

Ms Makalima-Ngwenyana said that Cape Town’s bid was about design in public transport, public spaces, community facilities, and the upgrading of informal settlements, in other words designing a more ‘inclusive economic vision’.  Mayor de Lille said of the bid: “Cape Town’s bid to be the World Design Capital shows how far we have come as a city.  More importantly, it shows how far we want to take this city. The creative industries make up an extremely important part of our local economy.  The value of an event such as World Design Capital not only exposes our creative design talents to the world, but in turn develops our local industry into an asset for decades to come.” Ms Burton is quoted as saying that Cape Town’s bid comes from a developing world, compared to those of two cities in the developed world, and said that it would be significant if Cape Town won for a developing country for the first time.  “Ours is a serious bid.  We’re solving serious problems.  It’s design for survival, not simply for pretty things.  We need smart ideas for big problems. Smart ideas in inexpensive ways and that’s what Africa’s been doing for years.” Once again, one wonders in which city Ms Burton is living in – the Cape Town I know is largely a vibrant First World, developed city.

Judge De Silva said of Cape Town during her visit: “We’ve been impressed.  We’re very positive about Cape Town’s bid.  We’re seeing examples of what the city promised in their bid book.  We haven’t yet had time to download all the information”.

After the ‘intensive two-day assessment visit’ to Dublin by the judges, the Irish Times reported De Silva as praising the city: “It is very exciting to see so many young people doing creative things in Dublin.  We want people to get involved with design and to educate cities about the value and importance of design in community building.  I have seen a lot of passion here and people who want change.  What you have here is a project that belongs to the community.  I didn’t expect the new facilities like the Grand Canal Theatre downtown and the new conference centre. Dublin has a vibrant European feel to it and I see more similarities between young people here and Eindhoven rather than London.  You are now in the midst of a design community and the rest of the world looking at Dublin.  How you leverage that to your benefit is up to you.” In Dublin the judges visited Irish designers and workshops, the Guinness Storehouse, Ballymum Regeneration, Kilbarrack Fire Station, Baldoyle Library, and the Dublin City Civic Offices.  A lunch was held in the Hugh Lane Gallery, a creative venue choice. Dublin is known for its graphic, animation and gaming design, and architects.  Third candidate city Bilbao celebrated World Design Day with the launch of 4500 balloons at the end of June. No further information in English is available about the judges’ visit to the city, which clearly must be a front-runner for the Capital status, with its impressive and modern Guggenheim Museum designed by Frank Gehry. The city is described as‘a dynamic and innovative city with intense social and business activity’, reports the Cape Times.

We are sceptical of Cape Town’s success in this bid, for its heavy focus on the apartheid legacy and design’s role in this.  After 17 years of a transformed political landscape, and the abolition of apartheid, this is an old hat theme, and not one that will help us to win against Bilbao and Dublin!  It was surprising to see ‘Mr Design South Africa’, Ravi Naidoo, one of our country’s best design brains, and organiser of the internationally acclaimed Design Indaba, missing from the bid committee.  We do congratulate the Cape Town Partnership for its bid making the Finalist stage, however, an amazing achievement in itself.  Claims that winning as World Design Capital in 2014 will bring in hordes of tourists should be taken with a pinch of salt, given that even being the number one TripAdvisor Travel Destination has not brought any tourists to our city!  One had not heard of this competition or any of its past winning cities before, until Cape Town announced its bid last year.  According to the Cape Times, the bids ‘are primarily assessed in terms of vision rather than pre-existing city features’, but no future vision appears to have been reflected for Cape Town, with its too great a focus on the past!

It is also clear now where Mrs Helmbold obtained all her ‘Brand Cape Town’ material, in that most of its content appears to have come from the bid book, given that Ms Burton was a consultant to both Cape Town Tourism and the Cape Town Partnership, and a member of the bid team, having left Cape Town Tourism as its marketing manager last year.  This left a huge marketing hole for Cape Town, at a time in which the city’s tourism industry is bleeding.  It also explains why Mrs Helmbold chose ‘Inspiration’ as the city’s positioning, as it would support the design theme of the bid, even though it is not unique for Cape Town, and has been used by Edinburgh and Korea!

The World Design Capital is awarded biennially, and is ‘more than just a project or a programme: it’s a global movement towards an understanding that design does impact and affect (the) quality of human life’, the President of the International Council of Societies of Industrial Design, Mark Breitenberg, said.  Cape Town was chosen a finalist out of 56 bids presented.  The Cape Town 465 page bid book has been nominated for a Loerie Award for creativity.  The winning World Design Capital 2014 will be announced on 26 October.

POSTSCRIPT 28/7: The Cape Town Partnership’s PR agency has just sent the following release about the World Design Capital 2014 judges’ visit:

Cape Town’s Creative Community On Board for World Design Capital Selection Visit

Cape Town has said farewell to the World Design Capital’s selection committee, represented by Dilki de Silva (Canada) and Martin Darbyshire (UK). The two were in the city from Sunday, 24 July till Wednesday, 27 July, for a whirlwind tour of what makes Cape Town a true contender for the role of World Design Capital 2014. Cape Town was the last stop on their itinerary of short-listed cities, after Bilbao and then Dublin. Yellow fever swept the local creative community (yellow is the colour of Cape Town’s World Design Capital bid) as more and more stakeholders saw that winning the title would bring a shot of creative energy and global design-focused attention onto the destination. His Grace Desmond Tutu made a special appearance at a gala dinner held in honour of the World Design Capital selection committee’s visit on Tuesday night. He led a blessing for the assembled guests, which included Premier Helen Zille and Executive Mayor, Patricia de Lille.

At a capacity Cape Town Design Network event (attended by De Silva and Darbyshire), which was held at the Fringe in Cape Town’s East City on Monday, 25 July, Design Indaba founder, Ravi Naidoo, announced a challenge to the Cape Town creative community in the form of a competition; Your Street. The initiative invites creative proposals for how an aspect of Cape Town street life can be enhanced through the power of design thinking. The best idea will receive R 50 000 in cash. If the person who brings in the idea also has the business plan and commitment to funding to achieve it, they will receive R 150 000. Impromptu pledges then came in from the audience as architect (and previous Design Indaba 10×10 Housing Project competition winner), Luyanda Mphahlwa, promised a further R50 000 for the most innovative idea, and design leaders, XYZ, leapt up to add R 50 000 worth of design fees towards the creation of the product in reality. Entry into the competition closes on 31 August 2011. Details are at http://www.designindaba.com/yourstreetaware and competitive environment. Naidoo pointed out that being able to live with an understanding of both the first world and the third world allows Capetonians, and South Africans, the advantage of viewing the world through a unique prism, and as such, allowing us to access two thirds of humanity as a market place.

The Cape Town Partnership has been responsible for managing the World Design Capital Bid to date. Managing Director, Bulelwa Makalima-Ngewana, explained that design in this context goes beyond the creation of product and aesthetics; “In our application for the bid, we focused on design as a tool for transformation and re-integration. Examples include the IRT transport system, which will allow us all to experience less traffic, a project like the Violence Prevention Through Urban Upgrading in Khayelitsha, which has provided a safe, stimulating space for the community, and the Sustainability Institute in Lynedoch where environmental and social sustainability is being both academically rooted and practically applied.” Says Makalima-Ngewana; “We are exhausted but so happy and so very proud of everyone for presenting Cape Town as an inspiring contender for World Design Capital 2014. We are all holding thumbs for October when the winning city will be announced.”

POSTSCRIPT 29/7: In a Media newsletter today Cape Town Tourism writes about the World Design Capital bid, and once again blames design for apartheid: “The story at the heart of Cape Town’s bid theme is about the city’s use of design to overturn the negative legacy of its colonial and apartheid past; a cruel design which aimed to divide people, disconnect the city, and force both people of colour and the urban poor to its fringes”!

POSTSCRIPT 20/10: A media release received on behalf of the Cape Town Partnership indicates that a delegation of 9 city representatives, under the leadership of Cape Town Mayor Patricia de Lille,  will be heading to Taipei, for the announcement of the winning city on 26 October.  These are extracts from the release:  “A high-level delegation, led by Executive Mayor of Cape Town, Patricia de Lille, is heading to Taipei for the official announcement of the winning city, taking place on the final day of the International Design Alliance (IDA) Congress on 26 October, 2011. The delegation includes Councillor Grant Pascoe, Mayoral Committee Member for Tourism, Events and Marketing; Jo-Ann Johnston, Chief Director of Economic Development and Tourism, PGWC; Alderman Conrad Sidego, Mayor of Stellenbosch Municipality; Andrew Boraine, CEO of the Cape Town Partnership; Bulelwa Makalima-Ngewana, MD of the Cape Town Partnership; Skye Grove, Communications Manager of Cape Town Tourism; Michael Wolf, Chairperson of the Cape Town Design Network and Luyanda Mpahlwa, leading architect and World Design Capital Bid Committee Member. Executive Mayor De Lille said in her most recent weekly newsletter: “I will be travelling to Taipei for the result, proudly representing the first African city to reach this stage of the process. On the face of it, it is a tremendous opportunity for Cape Town to demonstrate how we are using innovation to address the challenges of our past and the inevitable challenges of our future. Past World Design Capital winners have also seen increased visitor numbers as a result of the title. Torino, Italy, World Design Capital for 2008, reported higher visitor numbers in their title year – which coincided with the global economic downturn – than in 2006, when they hosted the Winter Olympics can result in marked tourism peaks and troughs, World Design Capital has the potential to deliver sustained visitor numbers throughout the title year, through a series of design-led events over the course of 12 months. The title also does not require any infrastructural investment, but is an opportunity to leverage our World Cup infrastructure.”

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Hotels in Cape Town offer good range of rates, but discriminatory to foreigners

An article in the Cape Business News, entitled “Fedhasa to monitor Cape hotel pricing”, echoed a promise of such a survey by FEDHASA Cape Chairman Dirk Elzinga at the recent Tourism Destination Conference.  Elzinga promised that his association would conduct the survey in response to the accusation by Conference speaker and Cape Town Routes Unlimited Chairman Peter Bacon as well as provincial Minister of Tourism Alan Winde, that Cape Town’s hotels are expensive, and do not reflect the law of supply and demand, which should bring down rates, given poor demand, thereby giving our city a bad reputation, it was alleged. 

Given that FEDHASA Cape still has not conducted the promised survey, I decided to do my own independent survey last week, to get a feel for pricing of the largest and best known Cape Town hotels, asking them for their May rates.  Ellerman House is the most expensive Cape Town hotel by far, starting at R5000 per room, and the Peninsula All Suite Hotel is the least expensive 5-star hotel, at R1570 per room.  The opening offer of R1875 per room at the Queen Victoria Hotel is exceptional, given what it offers.  Interesting too is that a number of 4-star hotels are more expensive than some 5-star hotels.  The survey found that the average rate of the sixteen 5-star hotels surveyed is R2939 per room, just under R1500 per person.   Across all 27 hotels surveyed, the average rate per room is R2419, or just over R1200 per person, not cheap given that it is winter in May, and that there is poor demand. 

It was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator, single or double, a corporate business client, South African ID book holder, and/or a Protea Hotel Prokard holder, all of which would have affected the rate quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the information, costing time.

The rates were checked for 3 – 6 May (or the dates nearest these if one or more dates were fully booked already), per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly.  We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive:

Ellerman House, 5 star, R5000 – R15700, Tel (021) 430-3200

Cape Grace Hotel, 5 star, R 4510 – R 5680, Tel (021) 410-7100

One&Only Cape Town, 5 star, R3889 for South Africans – R5990 for non-South Africans. Tel (021) 819-2000

Dock House, 5 star, R3790 (but pay for 2 days, stay for 3 days offer). Tel (021) 421-9334

Cape Royale Luxury Hotel, 5 star, R3565.  Tel (021) 430-0500

Table Bay Hotel, 5 star, R3166 for South Africans, R 6000 for non-South Africans, Tel (021) 406-5000

V & A Hotel, 4 star, R3115 (but special 2 days pay for 3 days stay offer), Tel (021) 415-1000

Mount Nelson Hotel, 5 star, R 3000. Tel (021) 483-1000

Westin Grand Arabella Quays, 5 star, R 2960. Tel (021) 412-9999

Twelve Apostles, 5 star, R2865 – R4480.  Tel (021) 437-9000

15 on Orange Hotel, 5 star, R2770 – R2970, Tel (021) 469-8000

The Taj Hotel, 5 star, R2200. Tel (021) 819-2000

Cullinan Hotel, 5 star, R2150.  Tel (021) 415-4000

Crystal Towers Hotel & Spa, 5 star, R2120 – R3220.  Tel (021) 525-3888

Ambassador Hotel, 4 star, R1920 (but stay for 3 and pay for 2 nights offer), Tel (021) 439-6176

Queen Victoria Hotel, not graded yet but seeking 5 stars, R1875 special opening rate until July, Tel (021) 418-1466

Southern Sun Waterfront Hotel, 4 star, R1750. Tel (021) 409-4000

Victoria Junction Hotel, 4 star, R 1686. Tel (021) 418-1234

Commodore Hotel, 4 star, R1600.  Tel (021) 415-1000

Portswood Hotel, 4 star, R 1600.  tel (021) 415-1000

Bay Hotel, 5 star, R1600 – R2100 for South Africans, R 2590 – R3690 for non-South Africans.  Tel (021) 438-4444

Peninsula All Suite Hotel, 5 star, R 1570.  Tel (021) 430-7777

Cape Sun Hotel, 4 star, R1500.  Tel (021) 488-5100

Winchester Mansions Hotel, 4 star,  R1470 – R1930.  Tel (021) 434-2351

President Hotel, 4 star, R1460 – R1660. Tel (021) 434-8111

Protea Hotel Breakwater Lodge, no star grading, R 1295 standard, R1665 business rooms. Tel (021) 406-1911 

Protea Hotel Fire & Ice Hotel, 3 star, R 900, Tel (021) 488-2555

To contrast the rates of hotels in the city, a rate survey was also conducted amongst the 24 members of the Camps Bay Accommodation Association, consisting of mainly 4-star guest houses.  The average May rate for the Association members is R766 – R1173 per room, the lowest rate being R500 per room.  The most expensive rate is R1600 for the 5-star Atlantic House.  Guest houses have dropped their winter rates by up to 50 % for many years already, understanding about demand and supply

What is most disturbing is that some hotels are offering South Africans better rates than they would offer international guests, very short-sighted in our opinion, given that it signals to international guests that they are not as desired, and means that they could be staying away from Cape Town and going on holiday elsewhere.  Price discrimination against foreigners is something the provincial Minister of Tourism Alan Winde should urge FEDHASA Cape to fight against, and to encourage hotels to drop this practice.

POSTSCRIPT 20/4: Rey Franco, Deputy Chairman of FEDHASA Cape, has e-mailed this comment: “Thanks for this, I do need to correct you on one specific comment you have made by saying we have not done the survey. Rema and I are checking the rates daily, on Expedia, booking.com and others. It is important to note that we decided to do the survey over a minimum of 3 months before releasing any information in order to ascertain the actual status of the rates stituation. Something the media forgot to mention. I am sure you would agree that looking at rates for only a few days is certainly not going to show any worthy trend. To show you why this survey must be conducted over a longer period I have attached the rates as displayed this morning under the certain categories for your perusal. You will see how low they are. See what you can get from the Taj! It is also important to note that rates will vary dependant on demand especially where large conferences and events are concerned. Another reason why rates need to be averaged out correctly. I will do the same daily searches on the additional hotels you have tested to ensure a wider trend analysis.”

POSTSCRIPT 24/4:  We received the following e-mail from Dirk Elzinga, Chairman of FEDHASA Cape: thank you for your email/copy of your blog that was passed on to me while I am travelling overseas. It made some interesting reading, and I am sure that we are able to make good use of your suggestions. I trust that the response you received from Rey Franco is clear to you, and that you do understand that we as Fedhasa try to get some 
realy (sic) reliable information about the relative pricing of our hotels in Cape Town. A once off snap shot comparison obviously does not serve this purpose. We definitely will inform our members and the media about our findings of this ongoing survey as soon as we feel that we have collected sufficient data to express an opinion based on facts. As Rey wrote, this will at least take three months or so.”

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter:@WhaleCottage

Hotel Review: Rijk’s Country House is country kitsch, tries too hard!

I am very fond of Rijk’s Shiraz, having drunk it for the first time just after maze at the One&Only Cape Town  opened two years ago.  When I saw the name of Rijk’s Country House as the only five-star accommodation option for a wedding weekend in Tulbagh, I booked, given my positive association with the wine.  But I should have known that a five-star “Boutique Hotel”, charging R 3000 per room per night in Tulbagh, was too good to be true, even though I was offered a hospitality industry rate reduction of 50%.   The Hotel is not five star, in my evaluation, and tries too hard to please, and thereby fails.  It has a very kitsch taste in some aspects.

The reservation ran relatively smoothly with Rijk’s directly, but I did not receive a confirmation of my booking after transferring the 50 % deposit, and no response to my e-mail request for the confirmation.  I therefore called Rijk’s, but only saw the number of a central reservations line, being that of African Pride Hotels, the luxury arm of Protea Hotels, who do the marketing of and bookings for Rijk’s.  The African Pride Hotels link to Rijk’s gave me confidence in its calibre.  I was put through to the sales department, and spoke to an unfriendly ‘machine’, who was speaking too fast, and he must have got annoyed when I told him that I could not understand him, and requested that he slow down.  He responded by putting down the phone. I then found the Tulbagh number of Rijk’s lower down on the website, and called them directly.  Here too the telephonic communication was a struggle, until I was put through to Andretti, who did confirm telephonically that all was in order, and he did so by e-mail as well.

Louisa Colquhoun, the General Manager of the 15-bedroom Rijk’s Country House, called a few days before our arrival, and apologised for the problems with the interaction with African Pride Hotels, and requested more details about the person I had spoken to there.  She told me that she had been sent a link to this blog by her boss, and that her boss is a regular reader. 

Our journey was beset with delays, and we only arrived at 8.30 pm on Friday.  We had to call en route, to find the best way to drive to Tulbagh from Franschhoek, not having been sent any directions.  Here too we had communication problems, in getting clear guidelines as to how to drive to Tulbagh from Wellington.  There is no signage in Tulbagh to direct one to the town centre, or to Rijk’s  from there, so we had to call again.  When we arrived, Louisa came out to the car, to greet us, and walked us inside. Two staff members almost ‘sang’ a welcome to ‘Chris and Alex’, even before we were introduced to them, and we were ‘Chris and Alexed’ by all staff throughout our stay, a little too familiar, I felt, quite a contrast to the ‘Ms von Ulmenstein’ treatment experienced at the 5-star Taj Hotel recently.  One of the staff had a tray of welcome Rijk’s Shiraz 2004 for us, very generous in its pouring.  The other tray had towel cloths for us to use, but we did not have enough hands to take the glass and the cloth plus what we were holding already, so we could not partake of this service.  Louisa showed us the lounge, the Polo Wine Bar, where they do winetastings too, and the Que Sera dining room, where they serve breakfasts and dinner, and we stayed to have dinner immediately, without first seeing the room.  Louisa gave me the Guest Registration Form to complete, and most of its clauses would not pass the new Consumer Protection Act  with its ‘legalese’, and the waivers and indemnities.

Dinner at the 32-seater Que Sera was a hit and miss affair, mainly because we were left with a junior waitress Chantel, who was generally unknowledgeable.  We were the only guests dining.  I asked Chantel who the chef was, and she said her name is Joan.  She knew nothing more about her, other than that she had worked at Rijk’s for 21 years.  I did not realise that it had been open for so long.  She said the owners of the Rijk’s Country House are Stuart and Mason Cranswick, who lease the buildings from Neville Dorrington, the owner of the Rijk’s wine farm and Private Cellar. The staff wear a turquoise shirt and black pants and black apron. Chantel said that she has been at Rijk’s for three years already, and worked at Paddagang restaurant previously.  The lighting was very low, until we asked for it to be turned up a little.  The room walls are bare, except for two pictures over the fireplace, but did not seem to be original works of art.  The white table cloth had a runner over it, and the beige chairs were comfortable.  A vase with a carnation and a candle were on the table.  Eetrite cutlery was modern in design and functional.  A wooden board arrived with a tasty seed-topped mini-bread, olive tapenade, olive oil and balsamic vinegar.  When my son asked if the tapenade contains anchovies, the waitress confirmed this, so she found us some anchovy-less tapenade.  The menu is in a brown plastic cover, and refers to “Rijk’s Boutique Hotel”, showing some confusion as to its identity and positioning.  Each page of the menu is dominated by the blown-up Rijk’s  Country House logo, over which the menu items are printed, making it hard to read them all, especially in the low light.  My heart sank when I saw that three of the starters were served with sweet chilli sauce. 

We were warned that the Beef Wellington (served with a choice of starches, my mash topped with fresh coriander) would take 20 minutes to make, which we said was fine, given that I had ordered a nicely presented Avocado Ritz starter.  I enjoyed both dishes, except that the Beef Wellington (R120) only contained mushrooms and no chicken liver paté.  The fillet was perfectly cooked medium rare, as requested. My son was not happy with the Wild Mushroom and Thyme Risotto (R80), being completely overcooked, too salty, not containing any identifiable thyme, and tasting of a spice which made it inedible.  We sent it back, but were still charged for it, until I asked Chantel to take it off the bill, which she did.  Starter options range from R37 for calamari steak strips. Tempura prawns, peri peri chicken livers, gazpacho and a soup of the day are some other starter options. Main course prices start at R80 for the risotto, and Pan-fried Citrus Salmon Trout costs R155, expensive for Tulbagh, I felt.  Steak is served three ways, and costs R100 – R140, and one can order a 150g or 200g portion.    The menu states that one can order a salad or seasonal vegetables as part of the main course, but this option was not presented to us, and I did not see it on the menu when we were ordering.  We did not order any desserts, costing about R30, but could have had desserts from a trolley, a cheese platter (R66), fruit salad or sorbet. When I ordered a cappuccino, it took a good half an hour to get one.   The very noisy industrial-looking coffee machine is in the dining room, so we could observe the process.  It took three attempts to get a cappuccino served in a cup, and not a latte in a glass, despite our clear request to Chantel.   We were told that the coffee comes from ‘Beans for Africa’ and was called ‘Peru Organic’.  Just after the starter was served, Louisa came to check on us, and we did not see her again during the dinner, and she did not ask us later for feedback about the dinner.

The wine list also has a brown plastic cover, and no vintages are indicated.  House wines by the glass cost R28 for an unspecified white and R31 for a red wine.   Organic white and Rosé wine by the glass can be ordered at R22, but the origin of it is not identified.  Moet et Chandon costs R750, Billecart Brut R690, and Billecart Salmon Rosé R1088. Cap “Classic” sparkling wines include Krone Borealis Brut, at R120, and the Nicolas Charles Krone Marque 1 is the most expensive at R420. The winelist offers a Rijk’s wine in each variety, and is not always the cheapest one offered – in fact it was the most expensive option in most cases.  There is a heavy 50 % mark-up on the Rijk’s’ wines relative to the next-door cellar prices, the Shiraz costing R205.  A page in the winelist provided prices of wines one could buy from the Rijk’s Gift Shop, at R128 for the Rijk’s Shiraz, and even the three champagnes on the winelist can be bought at about 50 % less!

The welcome letter from Louisa introduced Tulbagh, described Rijk’s Country House as “country living at its best”, and stated that “the hotel makes use of the farms water supply and is being treated”, which I did not read on arrival, and the bottled water drinking recommendation was not explained to us verbally.  I was impressed that the letter was personalised, in referring to the wedding we were attending.  Surprising too was the invitation to enjoy a winetasting in the Rijk’s Polo Wine Bar in the Rijk’s Country House, rather than in the Rijk’s Private Cellar  tasting room.

The rooms are actually cottages away from the core reception building, so we had to drive to the cottage that we were allocated.  It is an open plan lounge and bedroom, with a large bathroom, and a separate loo.   My heart sank as soon as I saw the rug, a cheap floor decoration, and not a Persian carpet, which would have been befitting of a five star room.  Also, the windows have cheap plastic blinds with a net curtain, shouting ‘cheap and nasty’.  The end result of such ‘curtaining’ is that it let in the light at 6h00, not exactly what one wants on a precious weekend away.  The beds were requested to be twin, but the beds had been separated, so each of us had to sleep on a  precarious single bed, something I have not done in more than 30 years (in our guest houses we keep the beds together, but use single bed linen to make up the beds).  There was a nice selection of magazines, but I was surprised to find a ‘Franschhoek Style’ amongst them, marketing Franschhoek, competition to Tulbagh, especially when it comes to weddings!  Worst of all about the cottage was a sickly sweet smell in the room, probably coming from a heavy dose of Charlotte Rhys room spray that had been sprayed at turn-down, prior to our arrival!  I had to open all the windows to get the smell out of the room, and almost froze to death, not being able to sleep as a result. Spread out on the bed was a dressing gown, which may be the highlight of other visitors’ stay, but certainly is not a requirement, in my book.  On top of this was presented the turn-down ‘treat’, the most bizarre and kitschy I have ever experienced – a pink wrapped mini ‘Christmas cracker’, with silver ribbon, containing … a pink and a white marshmallow!  There is a Belgian chocolatier (Moniki) in Tulbagh, and it would have been more fitting to use their products.  I got up to write when I could not sleep for most of the night, and heard the loud staff arrival just after 6h00.   The crowning glory was that there was no water coming out of the taps the next morning, something Louisa had mentioned the night before could be a possibility.  Whilst we had bottled water for brushing our teeth, we could not have a shower or bath in the musty smelling bathroom – to open its window one has to step into the bath to get to the latch!  Water clearly is a problem at Rijk’s, as a letter from Louisa, which must have been in the room, but which I only read on our return, explained about “water shortages and other difficulties”, urging us to use the bottled water supplied for drinking and in the kettle.

When we came for breakfast, Louisa came to apologise for the water situation.  She also said that she felt that Rijk’s could not meet our requirements, and offered to refund our deposit payment. I told her that we had already booked alternative accommodation for the second night.  Whilst the water situation was inconvenient, but out of her control, I suggested to Louisa that she waive the restaurant bill of the night before as a make-good, which she accepted.  However, she wrote the following day: “I spoke with my Shareholders on your departure and relayed the details of your stay.  I explained that you had declined a full refund but requested the dinner be complimentary.  They requested I get in touch with you and request your bank details as they would like to ensure the return of your deposit.  I would be grateful if you would allow us to facilitate this.  Once again we apologise that your stay did not meet your expectations and look forward to hearing from you.” 

The Breakfast was served outside on the vine-covered Iceberg Terrace, with a lovely view onto iceberg roses, the vineyards, and the Wintershoek mountains.  The colour scheme for the table runners and outdoor chair cushions is grass green and turquoise, quite ‘loud’.  The vase of fresh roses on each table was a nice touch. No breakfast buffet was laid out, but a collection of breakfast items was brought on a tray and put onto a stand next to our table, consisting of two yoghurt flavours, two cereals, a cold meat and cheese platter, fresh fruit served on a chipped plate, and a basket of muffins, scones and croissants.  I was served a perfectly made cappuccino, but was initially told that it was not possible to make one due to the water problem.  I suggested to Chantel that she use some bottled water.  As we were the only guests having breakfast, it was surprising that the service was so slow.  Chantel waited until we had finished our cereals before she asked for the egg order, and this took a good 20 minutes to be brought to the table, the eggs arriving quite some time before the toast, which I had to remind Chantel about.  The orange juice was not freshly squeezed, and came out of a bottle.   The estate handyman came to our table to also apologise for the burst water pipe, and explained that they were working on it.  The music at Rijk’s made one very nostalgic, and included ‘House of the Rising Sun’ and a ‘Whiter Shade of Pale’.   As happened  at dinner, Louisa was barely present at breakfast, and did not check on how we enjoyed it, and if there were any problems.  Understandably, she was stressed about the water situation. Her deputy did not come to our table during our breakfast.

So what can I praise: the free easy wireless (but slow) internet connection, even reaching to the cottage.  The lovely roses.  The generosity of the welcome drink.  Louisa’s apologies for things going wrong.  The good breakfast scones.  The setting and the view.  However, so many other aspects appeared amateurish and the staff poorly managed, that they spoilt the enjoyment of our stay.

Rijk’s Country House, Tulbagh.  Tel (023) 230-1006. www.rijkscountryhouse.co.za (The website refers to ‘Fine Dining’, but there is no menu nor winelist.  The Image Gallery does not contain a single food photograph.  The breakfast description includes reference to a daily newspaper, but we did not see one).

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage