Tag Archives: Tea by the Sea

WhaleTales Tourism, Food, and Wine news headlines: 24 April

WhaleTalesTourism, Food, and Wine news headlines

*   Tim James has used an aggregation poll of 29 wine retailers as well as writers, some international, to compile a Top 5 and Top 20 South African winery list.  The Top 5 ranked list is Sadie Family Wines, Mullineux Family Wines, Kanonkop, Boekenhoutskloof, and Chamonix.  The ranking from 6th to 20th is as follows: Paul Cluver, Newton Johnson, Cape Point Vineyards, Hamilton Russell, Vergelegen, Tokara, Thelema, Jordan, Cederberg, Delaire Graff, AA Badenhorst, Klein Constantia, Meerlust, Reyneke, and De Trafford.

*   A consumer promotion has been launched in the UK by Kumala wines, the largest selling SA wine in that country, to tie in with the launch of the ‘Mandela: Long Walk to Freedom‘ DVD, with prizes of a visit to South Africa offered, DVDs, and wine.

*   Eat Out is inviting nominations for its Eat Out Top 500 restaurants to be included in the 2015 edition. The nominated restaurants will be evaluated by a panel, to choose the top 500 restaurants.  The closing date for nominations (on www.eatout.co.za) is 13 May. (received via media release from Irvine Bartlett)

*   The inaugural Mandela International Film Festival will be held from 3 – 12 December 2015 in Port Elizabeth.  Given Continue reading →

Twelve Apostles Hotel Sweet and Asara Hotel Sour Service Awards

The Sweet Service Award goes to the Twelve Apostles Hotel, for their Tea by the Sea service recovery. Whilst I had not complained about a previous experience of it, and had only mentioned it to the PR agency, GM Horst Frehse called immediately, and requested an opportunity to rectify it, suggesting that I return with my friends on my birthday earlier this week.  Not only had the Tea by the Sea changed into a generous buffet offering, but Pierre Jourdan Belle Rose was waiting for us on ice, the table was strewn with rose petals, and we received VIP service and treatment.  The cherry on top was that Chef Henrico Grobbelaar presented me with a massive birthday cake with the Whale Cottage Portfolio logo!

The Sour Service Award goes to Asara Estate, and its GM Pete Gottgens.  I attended the Pure Food Market last Friday, a nice idea on a perfect summer’s day, but with a shortage of parking, and a shortage of waiters to take orders for coffees (the waiter-dressed staff had been rented for the day to only clear tables). Gottgens looked more like a security man than the hotel GM, and came to my car when I hooted at an elderly couple indulgently blocking all traffic into and out of the wine estate. He tried to poke the antenna of his walkie-talkie into my face, tried to break off my car side mirror, blocked my exit by instructing his security man to stand in front of my car, and finally tried to strangle me by pulling the safety belt which I had on.

POSTSCRIPT: 5/7: We have received feedback from another local that he too received the violent treatment from GM Pete Gottgens. This article from a Scottish newspaper details the problems he left behind before returning to the Cape.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

Azure Restaurant at Twelve Apostles Hotel moves closer to Camps Bay!

The Twelve Apostles Hotel is located at the foot of the mountain with the same name, with a wonderful view on to the Atlantic Ocean, and whales and dolphins can be seen from it on occasion.   Last night it took a step to move closer to Camps Bay, by inviting the Camps Bay Accommodation Association  member guest houses to dinner at its Azure Restaurant.

The impression created throughout, from the time that the guest house members entered the hotel, a member of the Leading Small Hotels of the World and voted Best Hotel in Cape Town in 2010 by Travel & Leisure USA, was two-fold:  Belonging to The Red Carnation Hotel Collection South Africa, every member of staff interacting with the public proudly wears a red carnation in his/her shirt/jacket pocket, a very clever touch in creating brand awareness for the hotel group, which has other interests in South Africa, being The Oyster Box and the regularly award-winning Bushman’s Kloof Wilderness Reserve & Wellness Retreat, in addition to properties in London, Geneva, Guernsey, Florida, and Dorset.  Secondly, each member of staff that we met during our evening at the hotel went out of their way to be friendly, to chat, and to become one of our group, sharing pre-dinner drinks, and seated with us at dinner at Azure.

Horst Frehse is the new GM of the hotel, a doyen of GM’s, and for many years he was “Mr Grande Roche”, followed by Singita. He moved from Asara to the Twelve Apostles in December.  He personally greeted every guest house member, and apologised for not being able to join us for dinner.  He announced that the Spa will close for two months, to undergo a R5 million renovation, whereafter it will be operated by the hotel itself.  Hotel Manager Brett Davidge and his team were present.  A nice touch was that Chef Henrico Grobbelaar flew back from a meeting in Johannesburg especially to prepare the meal, and he chose the guest house group to try out two new starters and two main courses he is including in his new winter menu, to be launched on 1 June.  He personally introduced the menu, and came to us after the meal, to obtain feedback. Chef Henrico told us that he is wanting to focus more on seafood in his new menu, and that he is sourcing ingredients locally and fresh, seafood coming from Hout Bay. Chef Henrico was a FIFA Executive Chef during the World Cup last year, was Sunday Times  Chef of the Year in 2009, and leads the South African team for the Culinary Olympics.

Azure is a very large restaurant room, but divided into two halves via a central table, with big blue and silver vases and lots of candles.  One side has a fireplace, adding atmosphere, and it was cosy and warm in the room, despite the wintry weather outside.   The colour blue given to the name of the restaurant is reflected by day through the lovely seaview from the restaurant, and from Moroccan-style blue lights by night.  Tables have tablecloths, good quality large material serviettes, and were laid with Hepp Exclusive cutlery and good glassware.

The bread basket contained a wonderful selection of home-made breads and rolls, including rye bread, wholewheat bread, and olive bread, as well as bread sticks, impressive in its presentation.   The starter choices were a most delicious Grilled Yellowfin Tuna served with a sweetcorn relish, avocado puree and cilantro vinaigrette.  The tuna looked beautiful on the plate, almost like marrow bones.  The other starter was a salad of roast beetroot, zucchini, parsnip and Fairview goat’s curd with black olive paint.  The tuna starter was by far the most ordered, and was an absolute hit.

The main course choice was lamb loin with stirfried tatsoi, mizuna, julienne vegetables, lentils and spicy peanut sauce, a fusion dish that Frehse had requested of the chef.  The generous portion of pan roasted kingklip with cauliflower white bean truffle puree, mushroom and adzuki with Port miso veal jelly was excellent.  It was nice to see a fish knife for the kingklip. There was no choice of dessert, as Chef Henrico wanted us to try Mrs Bea Tollman’s Lemon cheese cake with Honeycomb ice cream, a special recipe that Chef Henrico described as the one of the best in the country, and which takes three days to make.  

Azure’s current menu is low key in being typed pages bound in a black holder.  Its introduction lists the fynbos that is added to the food preparation, this having been the speciality of previous chef Ricardo de Carvalho.  It states that the Abalone for its main course has been ‘purchased in terms of Section 13 of the Marine Living Resources Act 1998, and is in keeping with Live Aquaculture Abalone harvesting’.  Starters range from R60 for a trio of cold soup, and a chicken noodle soup, to R 175 for Bea’s Eggs Royale, three scrambled eggs served in their shell, with smoked salmon, black caviar and oysters. Main courses start at R110 for mushroom and tofu lasagne, to R 455 for Crispy fried abalone.  Steaks cost around R150.  Desserts cost R70, with Bea’s cheesecake costing R85.

It is clear that The Twelve Apostles hotel group is ultra professional, and all guest houses left with a bag of information about the hotel’s facilities, including the current Azure menu, and about its sister property Bushman’s Kloof.   Thabang Rapotu was an excellent sales executive in encouraging a group of us to book for the “Tea by the Sea” afternoon tea next month.  The guest house guests were invited on a tour around the hotel, and were shown some guest rooms too, the hotel using the opportunity to educate our group about its facilities.  Malusi offered excellent service in looking after the water and wines, and I enjoyed the Rust en Vrede Merlot 2009.  A most generous and enjoyable evening was spent with the Twelve Apostles Hotel team, and the guest houses left the Twelve Apostles feeling that Azure is the best restaurant that Camps Bay has, and that they would recommend it to their guests for fine-dining in future.

POSTSCRIPT 26/5: Thanks to Kurt Ackermann for pointing out an error as to the tuna used in the starter last night.  I must have misheard Chef Henrico, and I called him this evening to check with him, after seeing Kurt’s comment.  He has assured me that he used Yellowfin Tuna, on the Green SASSI list, and I have corrected it above. 

Azure, Twelve Apostles Hotel, Camps Bay.  Tel (021) 437-9000. www.12apostleshotel.com (The website contains the menu but not the winelist.  It is a pity that the Image Gallery does not contain any photographs of the food served at Azure, other than of the seafood platter).

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage