Tag Archives: The Oyster Box

How reliable are the TripAdvisor Travelers’ Choice Awards?

Every year around this time, the TripAdvisor Travelers’ Choice Awards are announced, resulting in a flurry of media releases to praise achievements in various categories.  TripAdvisor sceptics know how easy it is to generate both positive and negative false reviews on the world’s largest travel customer feedback site, and therefore take the results with a pinch of salt.

This year the Cape Grace hotel made it to the number two rank on the TripAdvisor Travelers’ Choice Awards 2013 Top 25 Hotels in the World category, and is ranked top hotel in Africa.  The Africa list included the Twelve Apostles Hotel at 14th position, the Mount Nelson Hotel at 18th place, The Oyster Box at 19th place, the One&Only Cape Town at 21st place, Kapama River Lodge at number 22, and the Table Bay Hotel at 23rd position.

Ironic for the Cape Grace hotel is that in the same week as the TripAdvisor award ranking was announced, yet another scandal hit the hotel, this time a hotel guest from the UK allegedly having been drugged by having her drink spiked, filmed in a comprising position in her hotel bedroom with her tour guide, and subsequently robbed of all her money, computer equipment, and jewellery over the festive season, reported the Sunday Times.   The hotel shot to ‘fame’ for all the wrong reasons when it was the honeymoon home of Shrien Dewani, who allegedly organised the murder of his bride Anni from the hotel two years ago.  The hotel’s most famous guests to date have been ex-USA President Bill Clinton and his wife Hilary, and James Bond, in the latest ‘Carte Blanche’ 007 novel by Jeffery Deaver.

Out of her depth in the wording she used in a media statement, Cape Town Tourism CEO Mariette du Toit-Helmbold is quoted as saying: ‘The Cape Grace has always been an exemplary hotel and a benchmark for the best in Cape Town hospitality. We are so pleased  that it has been recognised in such an authoritative way‘ (our underlining), immediately offending many other top Cape Town hotels!

The TripAdvisor Travelers’ Choice Awards do not reflect the results of the highly regarded Conde Nast Travelers’ Awards, in which the Steenberg Hotel was voted as the best hotel in Africa in 2011, and was ranked 9th on the continent last year.

It is fortunate that TripAdvisor does not do a similar Restaurants Awards list, as a week doesn’t go by that a restaurateur in Cape Town and Franschhoek does not refer to colleagues posting false positive TripAdvisor reviews about their own establishments, or posting false reviews about restaurants near the top of the list in their city or village, to topple them from the top position.  ‘Reviews’ by aggrieved ex-employees are another source of negative reviews, as are customers who are angry when they do not receive refunds when they contravene agreed cancellation policies.

Anyone that reads and believes TripAdvisor reviews deserves to get what they receive when they make their accommodation and restaurant choices based on this website! TripAdvisor is a particularly important reference guide for tourists from the UK, and it is shame that they allow themselves to be deceived by so much false information.  TripAdvisor would enhance its credibility vastly if it had a review verification system, and demanded a response from the owner or manager of the establishment, before posting any review, to allow both sides of the story to be presented jointly and fairly.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Blaauwklippen Blending Competition: winning is in the name of the wine club!

I attended the Blaauwklippen Blending Competition celebration lunch for the second year running on Friday, and enjoyed the good food served by new Chef Chris Marais (previously at The Oyster Box, Twelve Apostles hotel, and Bushman’s Kloof) and hearing how each of the four finalist wine clubs got to mix and marry their unique wine blends for the competition, the 29th which Blaauwklippen has organised.

I sat next to Rolf Zeitvogel, Blaauwklippen GM and winemaker, and the bubbly Swiss Natalie Campbell, whom I had met at Sante’s restaurant many years ago and who now is Rolf’s PA and handles marketing too. Natalie updated me about all the Blaauwklippen news, including the appointment of Chef Chris, the introduction of High Tea from 17 September, the introduction of Tapas from 16h00 – 19h30 from 1 October, the closure of the Cape Kitchen restaurant, wine tasting hours extending until 18h30 in summer, and the introduction of a new menu for the Barouche Restaurant.

Welcoming the guests, Rolf laughed in saying that the table gets longer every year, the Blaauwklippen Blending Competition having become so popular. He shared that 78 wine clubs from six countries (even including Belgium, Germany, Australia, Switzerland, and Namibia) had entered the competition this year, with 40 % of the entries coming from the Western Cape, but no clubs from our province made it into the finals. The four finalist teams included last year’s winner (The Three Sheets to the Wind), in addition to Johannesburg wine clubs Wwiwwew (which name they did not want to explain until they arrived at the event) and Bacchanalian, as well as the George club Babalost.  Each wine club leader was given an opportunity to tell us about their wine club’s history, and the technique they used to create their finalist blends. Blaauwklippen shipped 150 hampers of 175 ml base wines, being Blaauwklippen’s Shiraz, Zinfandel, Petit Verdot, and Cabernet Franc, to each wine club. By the end of June they received each club’s ‘recipe’ for their blend, with notes too, and two bottles of each of the 78 entrant blends were made up by assistant winemaker Albert Basson. A team of judges (Andrew Chigorimbo, Albert Basson, Clive Torr, Samarie Smith, Jonathan Snashall, and Edo Heyns) was invited, the blends evaluated blind, and the finalist blends selected. Rolf told us that the average Shiraz content of the blends was 34%, Zinfandel featuring strongly too.  The winning blend was bottled in magnums, called the Blaauwklippen Barouche Magnum 2011, with a label designed by Frans Groenewald.

Each wine club had funny stories to tell about their club and their blend, and each had good speakers:

* The Three Sheets to the Wind club fed back how much they enjoyed the event last year, and that they had entered for the fifth time this year. The ten members meet every second month, and love drinking wine, and they love the competition, their representative Robert said.

*   The Babalost club name came from ‘babelas‘ and a story about a mixture of leftover wines which a child was sent to school with, it having been mistaken for a berry juice!  They have entered four times, and made the finals for the first time.

*   The Bacchanalian Society sounded really serious, and it has been in existence for 38 years already, and only accepts 27 male members, which caused a ripple of dissent from the ladies present.  The Club representative described the members as being very sensible and disciplined, meeting monthly.  Every second year each member presents a new wine to the fellow members, and in alternate years they have to make a ‘mystery wine’. The club was named after Bacchus, the ‘god of wine‘.  They have participated in the Blaauwklippen blending competition since its inception, and made the finals for the first time this year.

*   The Wwiwweww club representative Jon-Marc Loureiro is a lawyer and was an excellent speaker, telling the funny story about how they describe their wines in terms of ‘female voluptuousness‘ rather than in serious wine terminology.  Their club started at UCT, and a number of members have carried on, the 12 – 15 members accepted on the basis of being ‘nice people’, and the club has had various names over the past fifteen years. The wine club is unstructured and informal. The name emerged from their lack of success in making the finals, having entered since 2004, being an abbreviation of ‘When will we ever win’. They received the good news that their question had been answered, and that they had won the blending competition, with a blend of 32% Shiraz, 30% Zinfandel, 20 % Cabernet Franc, and 18% Petit Verdot. Rolf showed me their entry form, and their motivation for their blend was equally funny: “We liked the result which was not intuitive but came together like Cosatu demonstrators to a call to march. The tannins were prevalent but we saw… tasted enough acid and fruit that will come to the fore over time. Particular mention must be made of the Zinfandel and Petit Verdot”. The club won a trophy, six magnums of their blend, glassware from Vitria, and the weekend in Stellenbosch.

The Le Nose wine club from Somerset West won the Newcomer Club Award, entering for the first time.  Rolf admitted that it had been one of their toughest tastings, with a score range of 14,29 – 16,50 out of 20.

The lunch commenced with a starter of Kataifi wrapped prawns with marinated cucumber spaghetti, beetroot carpaccio, and a citrus reduction, which was served with a Blaauwklippen Viognier 2011. ‘Kataifi’ is a very fine vermicelli-like pastry used to make desserts in various Mediterranean and Middle Eastern cuisines, particularly Palestinian or Greek, a Google search revealed.  This was followed by a choice of seared tuna with miso marmalade, and Confit duck leg and seared duck breast with truffle cauliflower purée, sautéed greens, and spiced duck jus, which we enjoyed with the new winning Blaauwklippen Barouche 2011.  For dessert we had golden fried brown bread ice cream with slow roasted plums and Melba sauce, with the Blaauwklippen Noble Late Harvest Viognier 2012.

The Blaauwklippen Blending Competition clearly is a highlight for wine lovers, and is an important element of the Blaauwklippen marketing programme, with Rolf and his colleagues travelling around the country, meeting with the finalist wine clubs, and keeping in close communication with them throughout the year.  The new Blaauwklippen Barouche Magnum is available from the wine estate’s tasting centre at R134, and at selected retail outlets.  The 30th anniversary of the Blaauwklippen Blending Competition in 2013 is eagerly awaited.

Disclosure: We received a magnum of the new Blaauwklippen Barouche with the media pack.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

COP17 Climate Change Conference 2011: Lots of ‘hot air’, but good for SA!

It was hard to get a grip on the deliberations of the United Nations COP (Conference of Parties) 17 Climate Change Conference, which took place in Durban over the last two weeks, and ended a day late with a last minute agreement reached yesterday, but it certainly placed Durban and South Africa on the world news map.   It also had a magnificent tourism benefit, the Durban hospitality industry saying that it was bigger and better than the 2010 soccer World Cup.

Close to 15000 delegates from 200 countries met for two weeks, and agreed in the 11th hour to one global law regarding greenhouse emissions.  The Durban Platform for Enhanced Action is a bundle of agreements, which extends the Kyoto Protocol by five years, establishes a Green Climate Fund, looks to transfer clean technology to poorer countries, seeks the protection of forests, and addresses further technical issues, reports the Cape Times. No specific deal has been made yet regarding greenhouse emissions, but the principle is that every nation has agreed to reduce these, a first as it includes the worst greenhouse gas offenders USA and China too.  The agreements will be finalised in 2015, and enforceable from 2020.  President Zuma had asked the delegates in his opening address to ‘save tomorrow today’.

Reaction to the outcome of the conference has been mixed, some saying it was a lot of ‘hot air’, was ‘too late’ and ‘too vague’.  Scientists have said that global greenhouse gas emissions must peak by 2017, to avoid dangerous climate change.   Greenpeace International said that ‘the new accord could take the globe over the 2°C threshold at which we pass from danger to global catastrophe‘, according to a report in The Times. At the Conference, ESKOM and Sasol were named South Africa’s most heavy polluters, reported Business Report. ‘Green bank’ Nedbank funded the Eskom Medupi coal-fired power station, which violates World Bank environmental regulations.

Durban is expected to have generated R1 billion in revenue, having received R200 million from the government and utilising R50 million of its own funds to stage the conference. Accommodation in the city was fully booked, reports The Times, with 160000 bed nights and 495000 meals sold. Delegates supported local restaurants, tourist shops, and transport companies.  Durban was highlighted as a city with good organisational skills and infrastructure.   Critically a delegate commented about the non-climate friendly 5* hotel changing towels every day, and not requesting the guest to indicate when this should be done, a lesson for accommodation establishments to demonstrate their contribution to going green.

Glamour VIP visitors to the conference, including Angelina Jolie and Brad Pitt as well as Prince Albert and Princess Charléne, attracted further media attention to Durban. The Jolie/Pitt couple rented a villa at Zimbali Coastal Resort, at R8500 per day, reported the Sunday Times. Oprah Winfrey and the President of Panama have previously rented the house. The Monaco royal couple stayed at The Oyster Box again, where the princess had stayed during their South African honeymoon.

At least one COP17 Conference delegate found time to extend his visit to Durban to fly to Cape Town, and is staying at Whale Cottage Camps Bay.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Western Cape sparkles in Bollinger Exceptional Wine Service Award!

Six of the ten Semi-Finalists for the Bollinger Exceptional Wine Service Award come from Cape Town and the Winelands, and go through to the Semi-Finals, which take place in Cape Town and Johannesburg next month.

The Semi-Finalists come from top hotels and restaurants.  In the Cape they are Gregory Mutambe from the Twelve Apostles Hotel, David Nel from La Colombe, Joakim Blackadder from The Roundhouse, Josephine Gutentoft from Grande Roche, Carl Habel from the Mount Nelson, and Wayve Kolevsohn from Le Quartier Français.  The Oyster Box’s Eric Botha is the sole KwaZulu-Natal Semi-Finalist, while Mike Buthelezi from Signature, Sean Trollip from Kream, and Francis Krone from the Saxon Boutique Hotel are the Gauteng-based Semi-Finalists.  To get to the Semi-Finalist stage, the candidates had to write an ‘open book test’.  In the Semi-Finals, wine styles and tasting will be tested blind, as will be their ability to make food and wine pairing recommendations, and their professionalism in wine service.

The competition is endorsed by the recently formed South African Sommelier Association, of which Neil Grant at Rust en Vrede is the Chairman.  Members of the Association will assist in the judging.  The competition is organised by Michael Fridjhon, importing Riedel glassware, and Vinimark The Wine Company, importers of Champagne Bollinger. The winner of the competition will be announced on 11 November, and will win a trip to France to visit the House of Champagne Bollinger.

Entry criteria included a minimum three year experience in the hospitality industry, employment in food or wine service in South Africa, and entrants to be 21 years or older.  They were also expected to have a knowledge of wine styles and terminology, wine label information, wine regulations, regions of origin, international wine regions, identify wines in a blind tasting, service, food and wine pairing, wine storage, and an ability to interact with customers.  “The Bollinger Exceptional Wine Service Award has been established to bring focus and recognition of achievement to the growing group of professional wine waiters in South Africa”, states the media release.

We wish the Semi-Finalists good luck in the next stage of the Bollinger Exceptional Wine Service Award.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter:@WhaleCottage