Tag Archives: United Kingdom

European weather puts a freeze on Cape accommodation industry

The Arctic freeze that has hit the United Kingdom and Europe in the last three days is placing a further damper on the already depressed accommodation industry in the Cape.   Passengers making their way to Cape Town for their summer holiday are struggling to get onto planes at Heathrow in particular but also in Frankfurt.  This could cost Cape Town R 10,5 million per day in lost revenue, estimates the City of Cape Town’s Mansoor Mohamed, Director for Economic, Social Development and Tourism, reports the Cape Argus.

As if the delayed or non-arriving guests is not a bad enough blow, this summer is seeing one of the poorest occupancy levels.  The Times reports that such Cape Town’s top 5-star hotels as the Mount Nelson Hotel, Cape Grace and Table Bay Hotel are seeing occupancy levels decreased by 10 – 20 %, according to Cape Town Routes Unlimited CEO Calvyn Gilfellan.   He attributes the reduced occupancy to the opening of twelve new hotels in the past one and a half years.  

Gilfellan is quoted as saying that big events are needed for the city, to fill hotel beds.   He also said that the positive effect of the World Cup was overshadowing the recent tragic event in a township.   He said that bookings were more last-minute, and that tourists were trading down, into camping sites and staying with relatives.    A price shake-up could be on the cards, Gilfellan added.

Bed & Breakfasts and Guest House have not been spared the poor booking scenario, which has been impacted upon by the strong Rand and the poor UK economy.   Cape Town has not been booked out for the festive season period.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com   Twitter: @WhaleCottage

“Tourist torrent” expected for the festive season? Not in the Cape!

One wonders where the tourism authorities get some of their information from!  While a The Times journalist may have enjoyed the alliteration in his headline on 7 December (“All set for a tourist torrent”), he may in fact have vastly exaggerated the implications of the results from a World Cup survey as to tourism to South Africa over the “season”/”festive season”.  This contradicts what most tourism players are experiencing, in what is set to possibly become one of the worst summer seasons ever, with poorer accommodation bookings than in previous years for coastal suburbs/towns such as Camps Bay, Hermanus and Plettenberg Bay, and even worse in inland towns.

The journalist was reporting on the presentation of the SA Tourism and Department of Tourism study on the effect of the World Cup, a survey which had been conducted in June and July amongst World Cup visitors, as well as guests flying out of Cape Town International, OR Thambo, and ten other airports in Namibia, Zimbabwe and Lesotho.  As a market researcher in a previous career, I shudder at the thought of the research methodology (unspecified in the S A Tourism release) which may have been used – in Cape Town eight departing guests were interviewed at the close of the Cape Town semi-final at the airport, on which basis a local daily proclaimed the Cape’s success in hosting the tournament in our city!   Both Cape Town Tourism and Cape Town Routes Unlimited used dubious questionnaire formulation in surveys conducted amongst local tourism players during the World Cup.

SA Tourism’s Chief Marketing Officer Roshene Singh is a respected marketer, and I had the pleasure of meeting her a few months ago.   But the quote attributed to her in the article seems unbelievable: “We believe we’re going to have a bumper season (note her word, which the sub-headline in the article changed to ‘festive season’!) because people who are regular visitors in June and July deferred their holidays because of the influx of soccer fans then, so we expect them to now visit.”   Given the seasonal nature of tourism in the Western Cape, with May, June and July being the worst three months for the tourism industry in the Western Cape, our region will definitely not be expecting a “tourist torrent” in the next three weeks/three months, if we are to rely on these ‘displaced’ holidaymakers!

The rest of  The Times report  reflects the findings of the World Cup survey, which showed that 310000 foreign soccer fans had visited South Africa for the World Cup, said Minister of Tourism Marthinus van Schalkwyk, and that 90% would consider visiting again.  Key findings are as follows:

*   The economy benefited by R3,6 billion (the cost of generating this income was not mentioned!)

*   59 % of visitors travelled to South Africa for the first time due to the soccer event

*   220000 soccer visitors visited Gauteng, 108384 the Western Cape, and 83819 KwaZulu-Natal

*   the largest number of World Cup visitors came from the USA (30175), followed by Mocambique (a surprise second place at 24483), Britain (22802), Swaziland (19593), Brazil (14815) and Australia (12210).

*   68%  rated South Africa as an “extremely good” host, and 29 % rated it as a “good host”, an excellent scorecard.

*  Just over half of the soccer fans who had been to other World Cup events, said South Africa was a better host country – a surprisingly low figure, given all the publicity one saw and the highest ever FIFA rating – 33% rated it on a par with previous host countries, and 16 % rated it worse.

The bizarre (and dangerous) projection by our tourism marketing authority, based on very indirect information obtained from a survey conducted six months ago, in a period since which South Africa’s post-World Cup image has taken some serious knocks, and in which period the Rand has remained too strong to make South Africa an affordable tourist destination from the United Kingdom, Europe and the USA, is irresponsible, in our opinion, and does not reflect the reality of bookings by the accommodation industry.  The reference to the bumper season must have been made during the presentation of the survey results to journalists by Singh, as the official media release of SA Tourism does not refer to this projection at all!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage

South African bottled wine sales decline in UK

One of South Africa’s largest wine export countries is facing a decline in sales due to the strong Rand and the slow recovery of the UK economy.

Wines of South Africa (WOSA) CEO Su Birch said that bottled wine sales from South Africa were declining as local producers no longer can supply wines “at the low price points demanded by the supermarkets”.   Birch added that the local wine industry had prepared for these fluctuations by diversifying into other markets, reports Business Report.  In addition, top end wine sales are still growing in the UK, given their success in international wine competitions.

UK importers are also buying South African wine in bulk, to bottle in their country, leading to a sharp growth in demand for these cheaper wine brands.   South African wine sales have diversified, to include not only the UK, but also Sweden, Germany, the Netherlands, Denmark, Finland, Belgium, the USA and Canada.   In the past 10 years wine sales to the USA have grown five-fold. 

South African wines are diversifying, to the benefit of exports, with “more producers than ever, more brands, more labels, more competitions, more medals”, said Wineland magazine editor Cassie du Plessis.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.comTwitter: @WhaleCottage

No crush yet on new Crush! online food and wine magazine

South Africa’s first digital food and wine magazine Crush! was launched last Friday, a long-awaited online publication under the editorship of respected food and wine guru Michael Olivier.

Olivier studied at the Cordon Bleue Cookery School in London, has done PR for the Lanzerac Hotel, has owned restaurants (Paddagang, Burgundy and Parks), has been a wine consultant to Pick ‘n Pay, has published books (including one called ‘Crush! 100 wines to drink now’), and presents wine programmes on Classic FM and on FMR radio stations.  He announced the launch of Crush! at the Food & Wine Bloggers’ Club meeting in May, with an original launch date of 3 June.  The actual publication date was a month later.

Digital magazines have been published in the United Kingdom for a number of years already, but have not made it into South Africa until now due to the lack of ample broadband capacity.   Crush! is published with software bought from Redonline, a British company which publishes GQ, Tesco, FHM and many other digital titles.  It is available for free to what is projected will be just under 1 million readers, and its production is funded by advertising, sponsorships and product placements.  The advertising rates seem reasonable, at a discounted R 7548 for a double page spread for the first three issues.

For me Crush! is a let-down, not only technically, in navigating the 26 pages of the digital magazine, but also in terms of its content:

1.   Its size is smaller than the full screen size, giving the impression of an A5 magazine, something one takes less seriously than an A4 size.

2.  One has to click to the top right hand corner of the right page to turn the pages – it will take some time for one to get used to doing this expertly, without feeling silly in turning the pages efficiently (luckily I saw a “fools’ guide” to turning the pages at the top left, which shows arrows to the right and to the left).

3.  The cover of a magazine is what sells it – I found Crush!’s cover to be unattractive and far too busy, with all sorts of electronic “nick-nacks” to attract one’s attention, seriously lacking a good design hand.

4.  I missed an “Ed’s letter”, in which Michael should explain what Crush! stands for, remind readers of his background and strengths, and detail who is in his editorial and production team.  

5.  Michael does talk on a YouTube video on the third page, but unfortunately the “play” button is on top of his face, a design problem that can easily be addressed.

6.  Crush! has little advertising, but needs advertising support to finance the venture and to pay the royalties to Redonline.  The Pepenero/Paranga/Kove/Zenzero group, Pick ‘n Pay, Old Mutual, Constantia Glen and Pongracz are direct advertisers.   I liked the more subtle advertorial feel of the Arabella wines page.   The double page spread on Warwick is the most attractive of all pages in Crush!, in my opinion, and while I am sure that it is paid-for advertorial, it is the “cleanest” page, with the fewest “gimmicks” and pop-ups of all. 

7.  Given the cost of setting up such a venture, one wonders if it is Pick ‘n Pay financing the venture, given Olivier’s relationship with them.  

8.   Having been earmarked for launch more than a month ago, most of the copy probably was written at that time.  The danger with a delay is that the information gets dated, and the page written by JP Rossouw is dated in two respects – JP Rossouw’s image has been seriously dented by the reaction to his La Mouette review (read here).  Olivier would have done better to write the page himself.   Secondly, Rossouw chose to focus on La Colombe, and Luke Dale-Roberts, just 2 days after the La Colombe chef announced that he is no longer the Executive Chef of the San Pellegrino Top 50 Restaurant in the World restaurant!  Ironically, it was Rossouw that alerted the industry to this news, but the information about Luke Dale-Roberts’ relationship with La Colombe was not updated in the two days before launching the publication.  The fact that Rossouw’s Restaurants book is offered for sale on the page commercialises the page and reduces its credibility even further.  When entering the La Colombe competition, I lost the link to the page I was on, and had to go back to the Homepage, and run through all the pages again.   In the running link it mentions, amongst others, that JP Rossouw has reviewed La Colombe, but there is no review!  The next issue of Crush! is to feature a review of a Johannesburg restaurant – while I understand that Crush! is a national publication, reviews about restaurants in other areas have little interest for Cape Town readers, a weakness Rossouw faces with his on-line reviews too.

9.   Alongside a recipe for Salmon Fishcakes, as well as on the “High Five” wine page, the labels of the bottles of the wine options suggested are unreadable.  One is encouraged to click onto each bottle to “roll it over”, but it only pops up with information about that particular wine. 

10.   A profile of Chef Liam Tomlin of the Chef’s Warehouse and Cookery School is disappointing, in that little information is provided on the page, which mainly is filled with a photograph of Tomlin.  If one clicks on a small “interview” button, Tomlin’s answers to a set of questions are provided, hardly giving one a feel for the character and personality of Tomlin, nor of his background. 

11.   Every page has a running script at the top, a little like on SkyNews and other news television stations, distracting one’s attention from the main body of the page.  

12.  The “back’ page refers to an Uwe Koetter competition, and it is not immediately clear that one does not have to do anything to stand a chance to win jewellery.

In general I found Crush! to be too superficial in that it lacks depth; it is too “thin” in terms of number of pages compared to a regular magazine; it is too hard-sell in encouraging one to buy wines via ‘Crush Cellar’ which takes one to Grapefuel, travel (never heard of Pick ‘n Pay having a travel agency), and Rossouw’s book; and it is too “busy” in terms of pop-ups, running messages and buttons one has to click to read further information.  Ultimately, a digital magazine cannot compete with a glossy printed one.  It cannot be kept for future reference, it cannot be displayed on a coffee table, one cannot tear a page out of it, and it does not offer 100 pages or so of reading joy in bed, which a magazine can do.

To read Crush!, click here.  Twitter: @Crush_online

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com