Tag Archives: Visa

Bosman’s and Zachary’s sparkle in Diner’s Club Winelist Awards

Bosman’s at the Grande Roche Hotel and Zachary’s at Pezula Hotel & Spa were the two restaurants whose winelists were chosen as the best in the country in the Diner’s Club Winelist Awards, announced on Monday.

A record number of restaurant winelists was entered for the prestigious Diner’s Club Winelist of the Year 2010, an increase of 10 % on last year, reports Hotel and Restaurant.  Under the chairmanship of Dave Hughes, the Diner’s Club Winelist Awards recognises the wine range offered, as well as the matching of a restaurant’s wines to its menu.  To be able to enter, the restaurants have to accept Diner’s Club credit cards.

The judges gave each winelist a rating, depicting their winelist performance.  The results for the Western Cape follow:

*  The top accolade a restaurant winelist can achieve is Diamond, with a score of 91 % or more.  The superior winelists are those of the following restaurants: 96 Winery Road, Asara Wine Estate and Hotel, Aubergine, Azure at Twelve Apostles, Balducci’s, Balthazar, Bientang’s Cave, Bistro Allegro, Blowfish, Bosman’s, Bushman’s Kloof, Carne, Catharina’s, Cellars-Hohenhort Hotel, City Grill, Ellerman House, Flavours, Greek Fisherman, Harbour Rock, Hunter’s Country House, Jardine, Karibu, La Colombe, Le Quartier Français, Marc’s, Meloncino, Nobu, Pembrey’s, Pure, Restaurant at The One&Only, Rioja, Rodwell House, Sand, Signal at Cape Grace, The Atlantic Grill at the Table Bay Hotel, The Square at the Vineyard Hotel, The Wild Fig and Zachary’s.

*   Winners in the Platinum category (81 – 90%) were the following: 95 Keerom, Abalone House in Paternoster, Cru Cafe, Den Anker, Durbanville Golf Club, Harveys, Kitima at the Kronendal, Kurland Hotel, Milkwood, Panama Jacks, Pistachio, Salt, Simola Country Club & Spa, Bayside Cafe, The George, The Grill Room, Hussar Grill (all branches), The Marine Hotel, The Raj, The Red Herring, The Roundhouse, The Turbine Hotel & Spa (winner in this category) and Umngazi River Bungalows & Spa.

*   Winners in the Gold Category, with a score of 71 – 80 %, are the following restaurants:  3106 Restaurant @ The Cullinan, Blue Water Cafe, B’s steakhouse in Hermanus, Col’Cacchio (Camps Bay, Blouberg, Canal Walk, Cavendish, Franschhoek, Stellenbosch, Foreshore and Willowbridge branches), De Viswijf, Hermanos, Jenna Viva, Southern Sun, The Garden Lounge, The Quarterdeck and Yizani.

*   Silver award recipients, with a score of 61 – 70 %, are Bourbon Street, Harbourview, Jemima’s, and Newlands Cafe.

The scores for the above categories seem very high, given some of the restaurants that have been included in them, and one wonders how a top winelist of ex-maze at the One&Only can compete with that of restaurants such as Bientang’s Cave and Harbour Rock in Hermanus, with scores over 90%.

The judges noted a better presence of more affordable wines on the winelists, reflecting the current economic climate.  An increasing number of restaurants offer wine-by-the-glass, the judges noted.  The judges also praised the greater synergy between the winelist and the menu: “Now more and more restaurateurs take a lot of care in assembling a range of wines they believe complement their food and then guide the patron by means of the wine list in making an appropriate choice”, said judging Chairman Dave Hughes.

It is interesting to note that many Eat Out Top 10 restaurants are not on the winning winelist list, and include Rust en Vrede, Overture, Bizerca Bistro, Reubens, Grande Provence, Terroir, and the Mount Nelson.  Other top restaurants whose names are missing are Myoga, Bombay Brasserie at the Taj Hotel, Restaurant at Majeka House, Jordan’s Restaurant with George Jardine, Restaurant Christophe, Waterkloof, the Blonde …collection of restaurants (Beluga, Sevruga, Blonde), The Kovensky Quartet (The Kove, Paranga, Zenzero and Pepenero), and Delaire Graff, indicating that they do not accept Diner’s Club credit cards due to the higher commission this company takes on payments relative to Mastercard and VISA, and/or that these restaurants snub the Awards, in not seeing the value of participation.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

FIFA 2010 World Cup match ticket sales chaos

The first day of the last phase of ticket sales for the World Cup has resulted in chaos, with queues at sales points, one soccer fan dying of a heart attack in the queue, and the FNB system being off-line. 

More than 500 000 World Cup match tickets are available for sale from today, which means that tickets could become available for matches previously designated as having been sold (in Cape Town, for example, all matches are supposed to have been sold out, but tickets for all matches now appear to be available).

It appears that the ticket availability comes from a number of different sources.

First, many sponsors bought blocks of tickets, as did the World Cup teams’ football associations, which they have not all been able to sell.   The Cape Times quotes the Daily Mirror in reporting that 69 % of the more than 550 000 sponsors’ tickets have been returned, as they cannot find takers for them.  Sponsors Adidas, Coca Cola, Hyundai, Sony, Emirates, Visa and twelve others had the right to buy blocks of tickets, to give away in promotions, or to staff and clients.   Similarly  58 % of the 570 000 tickets allocated to fans of the 32 participating teams have been sold, and the balance has been returned.

MATCH, the FIFA hospitality agency, had been allocated 380 000 tickets to package into VIP hospitality packages, and could only manage to sell 1 000 of these!   SAA would have been used to fly the VIP guests around the country, and cancelled 45 000 seats which MATCH had booked when the number of seats booked by MATCH kept changing.   MATCH is blaming the poor sales record on the world recession, and on the distance of South Africa from the participating countries.

Second, greedy and opportunistic “speculators” bought tickets, with the aim of reselling them, at a profit one would assume, and have now discovered, even though it was clearly stipulated during the purchase process, that one cannot resell them, as the ID number of the ticket purchasers are printed on the tickets.   This means that sellers of tickets cannot even give them away for free!

FIFA launches its last ticket sales drive today, when it opens sales outlets in major host cities, as well as some Shoprite Checkers stores (from 19 April), to encourage sales of the remaining tickets.  The Cape Town outlet is in The Spearhead, at Hans Strydom Avenue, in the building in which Col’Cacchio is located, close to Investec.   The FIFA retail sales outlets will be open from 9h00 – 18h00 for ticket purchases by South Africans, and from 18h00 – 22h00 for ticket purchases by international soccer fans.   These centers will also accept tickets for resale, and will be the ticket collection center for tickets booked on the internet.

Tickets will also be for sale at branches of FNB.

FIFA’s Secretary General Jerome Valcke said in Soweto last week that the South African stadiums should be full.  “We will work hard to get South Africans and international people to come to the stadiums” he said, reports Bizcommunity.com.  

Of the 2,2 million tickets sold to date,  South Africans have bought just under 1 million (42%) tickets, followed by the United States (about 120 000), the United Kingdom (68000), Germany (32 000), Australia (30 000) and Canada (16 000). 

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Nedbank Sweet Service and City of Cape Town Sour Service Awards

The Sweet Service Award goes to Roshan Sewmangal at Nedbank’s Head Office in Johannesburg, who has been incredibly efficient in addressing a customer’s needs that were not being met at business branch level.   Roshan has an amazing ability to listen, to keep the customer informed about the progress of the query, and has been most efficient in quickly addressing the client’s requests.

 

The Sour Service Award goes to the City of Cape Town, which charges for payments over R 4 000, when made by credit card, to the customer’s next account.  Many residents living on the Atlantic seaboard have a rates bill in excess of that amount every month, and would have to pay this particular account by cheque if they wish to avoid the hefty credit card commission charge by the City. Mastercard and VISA do not allow merchants to charge a commission charge on top of the purchase price.  Interestingly, the City of Cape Town is not the merchant – Pick ‘n Pay’s EasyPay system is.  

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

FIFA Fanfare Friday focus on Cape Town

The world’s eyes will be on Cape Town tomorrow, when the FIFA Final Draw takes place at 19h30 in the Cape Town International Convention Centre.   More than 700 million TV viewers in more than 200 countries are expected to watch the Final Draw, which is hugely important as it determines which of the 32 teams play against each other, and where these matches will take place.

A huge upsurge in ticket sales is expected after tomorrow’s Final Draw, when soccer fans choose which matches they book tickets for and which teams they want to see play.  A new wave of ticket sales starts on Saturday, with low-priced tickets at R 140 still available to South Africans.

More than 5 000 media, FIFA officials, team coaches and VIP’s will attend the Final Draw at the Convention Centre.  Charlize Theron, Oscar actress and originally from South Africa, is one of the presenters, while David Beckham, Pele, Archbishop Tutu, Past President FW de Klerk, Franz Beckenbauer and President Zuma will also be present. 

The Executive Producer for the Final Draw, South African George Mazarakis, says that it would be the best FIFA Final Draw ever.    He said that “the event would showcase not only South Africa’s ability to deliver a successful World Cup, but that it would also celebrate Africa’s humanity, reports the Cape Argus.   “The final draw is more than just a TV show, it’s a celebration of football and Africa” he said.

A stage of 40 meters wide, and 8 meters tall, which took 5 000 hours to build, will be filmed by 18 cameras.   The set was almost predominantly made in Cape Town.  More than 3 000 locals are involved in the production.  Entertainers performing at the Final Draw are the Soweto Gospel Choir, Angelique Kidjo and Johnny Clegg. 

The weather forecast looks favourable for tomorrow, with lovely blue skies, ensuring good scenery shots for Cape Town.   This is Cape Town’s biggest international marketing event ever, only to be capped by the semi-final for the 2010 World Cup in July.

At the mountain end of Long Street a stage will be set up, on which local bands will perform, and large TV screens will broadcast the Final Draw.   More than 15 000 Fan Fest revellers are expected to enjoy the celebration, at which Freshlyground, Jimmy Dludlu, Coda and other musicians will play.

Access into and out of the city tomorrow is expected to be a nightmare, with numerous road closures near the Convention Centre, and around Long Street.   On Sunday evening 100 000 Capetonians came to see the switching on of the Christmas Lights, and this caused traffic anarchy in the city center.  No traffic police were visible on that evening, and pedestrians took over the street lanes, which clogged up all vehicle movement.

The FIFA VIP’s have been entertained this week, with a lunch yesterday on Signal Hill, with a spectacular view onto the new Cape Town Stadium, and a 5-jet formation flyover put on for them.   A dinner party was hosted by Premier Helen Zille in her official residence, and the FIFA executive committee is meeting on Robben Island today.   Journalists will be treated to a media gathering at Maiden’s Cove between Camps Bay and Clifton, and one hopes that the weather gods will switch off the southeaster on that day!

Disappointingly, very little FIFA World Cup branding is visible in the city – a huge banner is visible on the Westin Grand Hotel, at which FIFA President Sepp Blatter is staying with his entourage.  Eight Adidas footballs have been set up near the Caltex garage at the entrance to the Waterfront, and tiny VISA flags are visible in the Waterfront.   The lamp pole banners on Buitengracht Street are boring, and one can barely see the FIFA 2010 World Cup logo on them. 

Grant Thornton Strategic Solutions estimates that 480 000 foreign soccer fans will attend the 2010 World Cup, and will generate R 8,5 billion for South Africa, generating a benefit of R 11,5 billion for the country’s economy.    The consultancy expects 50 % of the tickets to be sold to locals, and the balance to international soccer fans.  About 18 000 journalists are expecetd  next year and 26 million soccer fans will view the World Cup on TV.   The largest number of international tickets have been sold to the USA (360 565), the UK (481 184), Germany (25 060) and Australia (17 848), reports the Cape Argus.

Chris von Ulmenstein, Whale Cottage Portfolio www.whalecottage.com