Tag Archives: Westin Grand Hotel

Ramadan attracts Muslim tourists to Cape Town!

Bo-KaapCape Town is gearing for an influx of Muslim tourists from the Middle East, who are spending Ramadan in a cooler climate with shorter days, making the day-time fasting more palatable, according to Cape Town Tourism.  Muslim tourists spend $126 billion globally per annum.

Ramadan starts on Saturday 28 June and continues until 27 July.  In this period Muslims are not allowed to eat nor drink any liquid during the daytime, they pray more, read the Qu’ran, and attend special services in mosques.

Cape Town has the largest Muslim community in South Africa, and our country is regarded as the second most Muslim-friendly globally, a survey has found.  Muslim tourists require Halaal food, reasonable accommodation prices, and Muslim-friendly experiences in the cities they visit. This tourism segment is lucrative, in its fast growing population, and its tourism numbers are expected to exceed those of some of Cape Town’s source markets by 2020.

Cape Town has a strong Muslim history, its local Cape Malays coming from Malaysia, Indonesia, Sri Lanka, and India, their forbears having been brought to Cape Town as slaves by the Dutch East India Company.  The Muslim community is particularly visible in the colourful houses in Bo-Kaap, in which about 6000 Muslims live, an area dating back to the 16th century.  Athlone and Continue reading →

Eat Out 2010 Top 10 Restaurant Award winners: a prediction

Predicting the Top 20 shortlist for the 2010 Eat Out Top 10 Restaurant Awards was relatively easy.  Predicting the Top 10 winners out of this list, which Eat Out will announce at its gala dinner tomorrow evening, is much harder.  Here is our predicted list of Top 10, in no particular order, and admittedly uncertain about the non-Cape Town restaurants.  We have analysed JP Rossouw’s list of 23 three-star Rossouw’s Restaurants (the highest rating he awards), to help us make the prediction.  See more about Rossouw’s list below. 

*   Rust en Vrede – as written before, I boldly predict this will be the number one restaurant on the Top 10 list.  David Higgs is doing excellent work, without any fanfare, and he made top 100 of S. Pellegrino Top 50 Restaurants in the World list earlier this year.  He was also recognised as joint winner as the best vineyard restaurant by the Great Wine Capitals of the World.  An absolute professional. (On Rossouw’s Restaurants’ 3-star list, and Rossouw has awarded the restaurant his one and only Platinum Award, motivated as follows: “consistently deliver an exceptional dining experience in all respects”).

*   Jardine – cooking at the gala dinner, and this is a sure predictor.  Chef Eric Bulpitt has returned from 6 weeks of working in the Noma kitchen, the number 1 of the Top 50 Restaurants in the World, at no compensation, demonstrating Eric’s dedication to and passion for his craft.  (Surprisingly, not on Rossouw’s Restaurants’ 3-star list!).

*   Jordan’s Restaurant with George Jardine – the interior decor (or lack of) may leave a lot to be desired, but George Jardine is a dedicated chef, and has won many a Top 10 Eat Out award whilst at Jardine (On Rossouw’s Restaurants’ 3-star list).

*   Overture – Chef Bertus Basson has been on the Top 10 list for two years running, and re-invents his restaurant continuously.  Stunning location on Hidden Valley estate. (On Rossouw’s Restaurants’ 3-star list).

*   The Green House – Chef Peter Tempelhoff has been a past winner, both for this Cellars Hohenhort hotel restaurant as well as for Grande Provence in Franschhoek. (On Rossouw’s Restaurants’ 3-star list).

*   The Tasting Room – Chef Margot Janse.  Not liked by all, and very expensive, but probably the most-crowned restaurant in the history of the Top 10 Restaurant Awards (Back on Rossouws’ Restaurants’ 3-star list, after falling off it in the 2010 edition).

*   Restaurant Christophe – Chef Christophe Dehosse is the most charming French restaurateur, serving excellent foie gras and other French-style food.  (Not on Rossouw’s Restaurants’ 3-star list, despite Rossouw first highlighting Dehosse’s talents whilst he was at Joostenberg). 

*   Mosaic– chef Chantel Dartnall from Pretoria is cooking at the Awards dinner, and made the number 2 slot last year.  (Not on Rossouw’s Restaurants’ 3-star list)

*   The Roundhouse – on the Top 10 list last year, and chef PJ Vadas cooking for the Awards Gala dinner (On Rossouw’s Restaurants’ 3-star list).

*   La Colombe – this is a difficult one.  Luke Dale-Roberts has led this restaurant to the top of the Eat Out list two years running, and was recognised internationally in reaching 12th position on the Top 50 Restaurants in the World list.   Dale-Roberts is a consultant chef to La Colombe now, and has opened his own new restaurant The Test Kitchen.  I predict that he will be acknowledged for his excellent performance this year, but will not be awarded the number one position due to his reduced La Colombe involvement.  His recent whirlwind visit to The Fat Duck and El Bulli, both on the S. Pellegrino Top 50 Restaurants in the World list, just after he opened The Test Kitchen, is a reflection of his dedication to improving himself even further.

The other restaurants on the Eat Out Top 10 shortlist are:  Reuben’s Franschhoek, Aubergine, Terroir, and Zachary’s, all of which have also made Rossouw’s Restaurants’ 3-star list.    Bosman’s, DW Eleven-13, Linger Longer, Roots, Waterkloof Restaurant and Hartford House are also top 20 finalists, but do not appear on Rossouw’s Restaurants’ 3-star list. 

Rossouws’ Restaurants 2011 3-star restaurant list is as follows: Assaggi, Butcher Shop and Grill, Mastrantonio, The Grillhouse, Thomas Maxwell Bistro, all in Johannesburg; Ritrovo in Pretoria; 95 Keerom, Aubergine, Bizerca Bistro, La Colombe, Magica Roma, The Greenhouse, The Roundhouse, and Nobu in Cape Town; Jordan with George Jardine, Rust en Vrede, Overture, Terroir, Reuben’s Franschhoek, Tasting Room in Stellenbosch/Franschhoek; Zachary’s and Ile de Pain in Knysna; and Marianna’s in Stanford.  Rossouw defines a 3-star restaurant as one that “shines in its price point and offers a truly special food experience…. it’s the all-round feeling of pleasure that’s created by a lovely space, warm hospitality, good service, and crackerjack food.  Track record is also important : three star restaurants should consistently deliver on their promise”.  No doubt his inclusion of Magica Roma will have critics sniggering again, the response to the same inclusion in 2008.

The Eat Out 2010 Awards Gala evening at the Westin Grand hotel will be a wonderfully festive one, no matter what the outcome of the Top 10 list will be.  No doubt it will be controversial, but not anything as controversial as the results were in 2009!

POSTSCRIPT 28/12: I was surprised to see an Erratum slip fall out of Rossouw’s Restaurants when I paged through it at Exclusive Books yesterday.   It concerns the 3-star Restaurant list, Rossouw’s highest accolade.  In the book Glen Carlou was incorrectly added to the 3-star list, and Magica Roma was left out, the note states.   This is a very poor reflection on Rossouw’s editing and production skills.

POSTSCRIPT 15/4:  It has been announced that David Higgs has resigned, and will leave Rust en Vrede mid-June.

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com  Twitter: @WhaleCottage

Leechie Marketing Sweet and Westin Grand Hotel Sour Service Awards

The Sweet Service Award goes to Michelle Ladewig, from Leechie Marketing, the Whale Cottage designer.   Michelle was asked if she could finalise the WhaleTales newsletter on Sunday evening, for it to go out early on Monday, but to incorporate the winners of the Eat Out Top 10 Restaurant Awards, which were only announced at about 22h00 that evening.   The Top 10 list was sent to Michelle by sms from the function, while the paragraphs summarising the evening were e-mailed after the event.  By midnight the newsletter was completed and proofread, ready to be sent out the next morning!

The Sour Service Award goes to the Westin Grand Hotel, at which the Eat Out Top 10 Restaurant Awards took place.   Problems encountered by guests paying R 650 per ticket were warm sparkling wine served on arrival, warm white wine and water served at the table, no ice buckets brought to the tables to keep the wine and water cold, staff not respecting one’s space, squashing past one, red wine requested instead of white wine did not arrive, and worst of all, the airconditioning did not work properly, making it unbearably warm in the ballroom.  As New Media Publishing was not addressing the problems, the F&B Manager was called, and the problems explained.   He made an improvement as far as wine temperature and supply of red wine was concerned, but could not fix the aircon problem.   It seemed that the staff were untrained for the event, and that there was no senior management staff on duty (it being a Sunday, a favourite day for senior hotel staff to take the day off!).   Luckily the food preparation was done by the top chefs attending the function, and their food could not be faulted at all.  Eben, the F&B Director of the hotel, called early on Monday, after reading the WhaleTales blog post about the Eat Out evening, and apologised for the problems.  He explained that it was a difficult function to service, and admitted that the airconditioning was not operating effectively, and that they could not get it fixed the previous evening.   The Westin Grand Hotel had the top chefs and food lovers from around the country attending the function, who were being lauded for their food quality and service excellence, yet they themselves could not deliver, which was a poor reflection not only on the hotel but also on New Media, Eat Out and its sponsors Prudential and Veritas wines.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

Eat Out Top 10 Restaurant Awards list grows to 11 (or is it 12?)!

The Prudential Eat Out Top 10 restaurant list can make, or break, restaurants, and so the tension in the ballroom of the Westin Grand Hotel in Cape Town was high when the top restaurant awards were announced last night.

Eat Out editor Abigail Donnelly indicated that the choice for this year’s Top 10 was very tough, and clarified that a chef owning more than one restaurant (e.g. Reuben Riffel) could be eligible for an award, as could a chef who will spend more time away from his namesake restaurant (George Jardine), at his new Country Restaurant at Jordan winery in Stellenbosch.   In recent years a Top 20 list is announced a few months prior to the November highlight, and this year the new players on this list were The Round House in Camps Bay (who bravely stated at their inception that they want to be the best restaurant in Africa, and who are very Big Brother as far as observing their patrons is concerned), the Green House in the Cellars Hohenhort hotel, and Carne.

The scoring for the restaurants was 70 % for the food, 20 % for the service and 10 % for the ambiance.   Restaurants had to have operated for a minimum of a year to be considered, the owner and the chef had to show a passion for their business, they had to show a dedication to uplift the industry, they had to show that quality sourcing of their supplies is important, and consistency and excellence had to be their foundation.

The winners of the 2010 Prudential Eat Out Top 10 Restaurant Awards are as follows, in order of rank:

1.   La Colombe in Constantia
2.   Restaurant Mosaic in Pretoria
3.   Rust en Vrede Restaurant in Stellenbosch
4.   Terroir in Stellenbosch
5.   The Roundhouse in Camps Bay
6.   The Restaurant at Grande Provence in Franschhoek
7.   The Green House at the Cellars in Constantia
8.   Roots in Johannesburg
9.   9th Avenue Bistro in Durban
10. Overture in Stellenbosch and the Tasting Room at Le Quartier Français in Franschhoek.

The tension, excitement and shock was felt by all when the winners were announced. The first surprise of the evening was that Abigail Donnelly, the editor of Eat Out magazine, had created two new Award categories, in which only she had a say in the winners. The Best Country Kitchen Award went to a perennial favourite – Marianna’s in Stanford – while, very surprisingly, the other new category was Best Bistro, which was won by Bizerca Bistro in Cape Town, a top 20 Award finalist. This made it clear that Bizerca would not make the Top 10 Eat Out Awards list for 2010. Many heads were shaking, and it sounded as if Bizerca had won a consolation prize.

The next shock was that the 10th place winner was a jointly placed Overture and the Tasting Room at Le Quartier Francais, once again sounding as if the judges could not decide which of the two restaurants to drop into 11th position, making both these restaurants joint 10th winners, and thus creating an Eat Out Top 11 Restaurants Awards this year! The list also created a stir in that Jardine fell out of the top list completely (from number 2 last year), as did Hartford House.  La Colombe, 9th Avenue Bistro, Mosaic, Terroir, The Tasting Room, Roots and Overture were all on the Top 10 restaurant list last year.   Restaurants that were on the Top 20 list, but which did not make the Top 10 list, are Reubens, Carne, Aubergine, Bread and Wine, The Food Barn, Hartford House, Zachary’s, Bizerca Bistro and Jardine.

Chantel Dartnall of Mosaic won the Chef of the Year award.   Rust en Vrede won the Service Excellence award.

Cape Town and the Winelands retain their reputation as the gourmet centre of South Africa, three awards going to Cape Town and Stellenbosch restaurants each, and two to Franschhoek restaurants.  

The 5-star Westin Grand Hotel disappointed hugely as the venue hosting an awards evening recognising the best of gourmet cooking and service in South Africa.   Its standards have dropped significantly compared to the slick function a year ago.   Luke warm waters and white wines were served, the service staff were initially unable to cope, and the airconditioning did not operate at an acceptable level.

Chris von Ulmenstein, Whale Cottage Portfolio : www.whalecottage.com